magicjack常见问题解决过程

1、PI ease wait for a site op erator to res pond. You are now chatting with Dory Your Issue ID for this chat is LTK554038897441X Dory:Hello, how may I help you? daofu zhang: i have pu rchased international call po ints just 30 minutes ago but i can not use it until now. the line cannot connect. i have

2、tried to call my own number it did rang but only once after that it hangs up. daofu zhang: can you help me with this technical p roblem? Dory:Im sorry for the delay. Ill be right with you. Dory:2134260191 is your magicJack phone number? daofu zhang: yes daofu zhang:what else can we do? Dory:I will b

3、e right with you. daofu zhang: pl ease . daofu zhang: i need to call someone ,just an emergency daofu zhang: can you make it a bit quick if you pl ease? daofu zhang: thanks Dory:For security purp oses, may I ask the registered name, email address used of your magicJack account? daofu zhang: daofu zh

4、ang: registered name :sueann glover email address:salesamax- Dory:Thanks. Dory:Do you see the dial pad right now? daofu zhang: yes Dory: Pl ease click the link to download and run the magicJack up grade: Dory: http:/upgrades magicjack com/upgrade/magicJackSetup exe Dory: Pl ease let me know once don

5、e. Dory: Are you still running on it? daofu zhang: I cant open it daofu zhang: Its too slow Dory: Dory: Pl ease try using a different browser. Are you able to run it now? Dory: Are we still connected? daofu zhang: sorry still cannot Dory:Did you use a different browser? daofu zhang: we have already

6、up dated the dial pad and tried to call 10 times but none of those calls were realized Dory:I am transferring you to one of our top 10% agents as rated by our customers. Pl ease hold while I transfer you. PI ease wait while I transfer the chat to the best suited site op erator. You are now chatting

7、with Xander Your Issue ID for this chat is LTK554038897441X Xander:Hi. I will be assisting you for now. Pl ease hold as I check on your p revious chat transcri pts and account. Thank you. daofu zhang: ok daofu zhang:ok Xander:Thank you. Xander:One moment pl ease. daofu zhang: hi Xander:Pl ease hold

8、for now. daofu zhang: i can not wait any longer, pl ease answer me Xander:Im still checking on a few details. daofu zhang: you know i need to have an emergency call daofu zhang: but until now i have not called Xander:Are you using a regular magicjack? daofu zhang: yeah Xander:Would it be alright if

9、we do some troubleshooting for now? Xander:This is a connection issue and can be fixed by altering your firewall settings so that it blocks no connections from the magicjack. daofu zhang: ok daofu zhang: pl ease daofu zhang: how fast will that be? Xander:Are you using Windows xp? Xander:Well try to

10、make it quick. Ill be laying out instructions here for you to follow. daofu zhang: this is windows xp daofu zhang: ok pl ease Xander:Let us open p orts in your Windows Firewall and add sites in your Internet Op tions. For you to have a Stable connection to our servers. Xander:Pl ease click the Windo

11、ws START” button and select Control Panel ”(if not in Classic view; ”). click “ Switch to classic view Xander:Let me know if youre done so we can pr oceed. daofu zhang: ok next pl ease? Xander:Pl ease double click Windows Firewall ” .A dialogue box named Windows Firewall will pop up. (make sure it i

12、s On so that we can add the p orts) Xander:Pl ease select the Exceptions tab and click the Add Port Then typsuMUd; as name and 5060 as Port number. Then check the UDP round button and click OK. daofu zhang: ok daofu zhang: and? Xander:Now pl ease click the “ Add Port button again. This time pl ease

13、type MJ2 as name daofu zhang:i can only see end button in red and send button in green (On the daofu zhang: OK Xander:Pl ease go bac k to control p anel; then double click Internet Op tions ” A dialogue box named Internet Properties will pop up. daofu zhang: DONE daofu zhang: AND? Xander:Pl ease cli

14、ck on the Security tab and click Trusted Sites then click the “ Sites - but daofu zhang: OK daofu zhang: NEXT . and 5070 as P ort number. Then check the UDP round button and click OK. Then click OK Windows Firewall) Xander:Before we add the sites, pl ease Uncheck the BOX for Require Server Verificat

15、ion (on the bottom part of the site window) daofu zhang: WHICH SITE? Xander:In the box for Add this Web site to the zone: ” ,pl ease type https:/ then click Add ” (it will be added in the Web sites: box) daofu zhang: htt ps:/ this site is restricted. daofu zhang: we cannot open it Xander:Okay. Xande

16、r:Pl ease disregard this part for now. Now pl ease select the P rivacy tab and set the Slider to Low (This is only for now, you can set the setting back to medium later). Then “ Apply and OK daofu zhang: ok? Xander:Pl ease go to your magicjack dial p ad. Click MenuAdvanced UsersRestart. Let me know

17、if the dial pad is back up. daofu zhang: the dial pad is back and contact list is empty Xander:Does it have any message in there? daofu zhang: where? daofu zhang: no message at all Xander:In the contact list. daofu zhang: contact list is empty that is the message daofu zhang: i guess it is ok daofu

18、zhang: because i have not saved any p hone numbers so far Xander:Can you see Stock Symbol: CALL under the magicjack logo in the upper middle p ortion of the dial p ad? daofu zhang: yes i have see the stock symbol call Xander:Do you see any message above those buttons? Xander:Okay. Xander:Pl ease do

19、a test call for now. daofu zhang: is this ok now? daofu zhang: ok i will daofu zhang:yeah but only one ring and down Xander:Yes, youre ready to call. Xander:Let me know how it goes. daofu zhang: still cant coonect daofu zhang: The magicjack only can call USA &CA? Xander:It can call other countries b

20、ut international minutes are required for that. daofu zhang: Yes Xander:US and Canada calls are free. Xander:What number did you try to call? daofu zhang: We bought international minutes just now daofu zhang: UK Xander:How did you dial that p hone number? daofu zhang: i dialed like this for exam ple

21、:00441273305531 daofu zhang: and or 00861342441415 Xander:One moment pl ease. daofu zhang: ok Xander:Pl ease hold. Ill check on how thats supp osed to be dialed. Xander:To call the UK from your area, p lease dial 011 + 44 + area code + p hone number. 00441273305531 must be dialed as 011441273305531.

22、 daofu zhang: how to call china? daofu zhang: and why is it that someone is calling me i can not pick it up? Xander:Did someone call you just now? daofu zhang: yes daofu zhang: but i can not get the call daofu zhang: why? Xander:Pl ease go to your magicjack dial p ad. Click MenuVolume and Headset Co

23、ntrol. Let me know if you are able to switch between headset and tele phone. Xander:Calling to China will require you to dial 011 + 86 + area code + p hone number. daofu zhang: yes i can switch the tele phone and the headset Xander:Is it set to Tele phone? daofu zhang: but still i can not get the in

24、coming calls Xander:Do you have a dial tone? daofu zhang: that is why i can not answer the caller Xander:Pl ease p ick up the p hone that is connected to the magicjack. Let me know if you hear a dial tone when you do so. daofu zhang: yes there is a dial tone in the p hone connected to the magic jack

25、 Xander:Do you have an antivirus in your com pu ter? daofu zhang: yes daofu zhang: it is called microsoft security essentials Xander:Okay. Xander:Do you have any other security software installed? daofu zhang: NO daofu zhang: SO I CAN ONLY DO AN OUT GOING CALL BUT NOT ANSWER THE INCOMING CALLS daofu

26、 zhang: WHY? Xander:Is Control P anel still op en? daofu zhang: yes daofu zhang: daofu zhang: daofu zhang: ok Xander:Pl ease go back to it then double click Network Connection and tell me your active connection. the connection is very good it goes with 300.0Mb ps this connection is thru wifi gateway

27、 Xander:right click on that and select Prop erties Xander:In the box under This connection uses the following items:, pl ease scroll down and look for Internet P rotocol (TC P/IP) the double click on it. daofu zhang: ok Xander:In there, pl ease check the little circle that says use the following DNS Server address. In Pr eferred DNS Server type in: 22, in Alternate DNS Server type in: 86 click OK and OK. dao