酒店英语口语 Check in ppt课件.ppt

1 Warm upQuestions Whatafrontdeskshouldbelike 2 Whatshouldbeawareofwhendealingwithgroupregistrations why 2 ReservationformVSRegistrationform Reservationform ThenameoftheguestTimeofarrivalanddepartureTheaddressoftheguestThetelephonenumberoftheguestTheroomtypethattheguestrequiresThecorrespondingratefortheroom 3 ReservationformVSRegistrationform Registrationform RoomnumberPersonalinformationNationalityPassport visanumberTimeofarrivalanddepartureWherefromandwhereto 4 arrivallist应到客人名单Advancedeposit预付定金Keycard钥匙牌Confirmedfax确认的传真Registrationform入住登记表Amorningcall叫早Luggagecollect出行李Buffet自助餐Breakfastvoucher早餐券 Dialogues UsefulWords Phrases 5 1 WouldyoupleasefilloutthisformwhileIpreparethekeycardforyou 2 Pleasemakesurethatyouhaveitwithyouallthetime 3 Ifyouareready I llcallthebellboyandhe lltakeyoutoyourroom 4 Ihopeyouenjoyyourstaywithus 5 Youarescheduledtocheckouttomorrowmorning UsefulExpressions 6 6 Wouldyoupleasesignyournamehere 7 Hastherebeenanychangeinyourschedule 8 PleasehandthembacktotheReceptionDesktomorrowmorningwhenyoucheckout 9 Oursingleroomsaresoldout 10 Wouldyoulikemetohelpyouwithit Madam 11 Iwillneedyourpassportforjustaminute UsefulExpressions 7 12 JustafewbitmoreinformationandI llbedone 13 Ifyouwillpleasesignonthebottomrighthandcornerthatcompletestheformalities 14 Wewouldlikeyoutochangetoanotherroom 15 Wearesorryfortheinconvenience 16 Whattimeisitconvenientforyoutochangeyourroom UsefulExpressions 8 UsefulSentencePatterns 1 Askingtheclientaboutthereservation2 Registeringtheclient3 Whentheroomisnotready4 Givingtheguesthiskeyandroomnumber5 Friendlypartingremarks 9 Describethepicturebelow usingatleast5sentences 10 MissShowers whoisareturnguestoftheGrandViewHotel iswalkingtowardstheFrontDesk Shewillstayforhalfamonth Shehasbookedastandardroom Sheasksifshecanenjoyaspecialrate Makethreedialogueswithyourpartneraccordingtothefollowingsituations 11 AvisitorwantstoseeMr DavidBrownfromAustralia Theclerkcheckstheguestlist callstotheroomandthenasksthevisitortowaitinthelobbyfortheguest 12 JohnSmithisstandingattheReceptionDesk Hesayshedoesnothaveareservation Unfortunatelythereisnovacancy TheFrontDeskclerksuggestshimwaitinguntil6 00p m ortakingaroomatanearbyhotel 13 1 以上报价另加收15 服务费 Aboveratesaresubjectto15 surcharges 2 十二岁以下儿童与父母同住且不要求加床 酒店将不另加收费用 Nochargeforchildrenunder12yearssharingparents roomwithoutextrabed 3 对旅行社给予10 的佣金 Thecommissionratefortravelagencyasbonusis10 Exercises TranslatethefollowingintoEnglish 14 Exercises 4 所定之客房将保留至下午6 00 以信用卡保证及已交纳押金者除外 Reservationsareonlyhelduntil18 00 unlessguaranteedbycreditcardorfistnightdeposit 5 入住和退房时间 中午12 00 Checkinandcheckoutat12 00noon 15 Exercises 6 提供不吸烟客房和残疾人客房 Non smokingroomsandroomsforhandicappe