外文翻译---物业管理信息系统.docx

标题：物业管理信息系统资料来源: 物业管理信息系统 作者：拉斯basiura, 迈克batongbacal 物业管理信息系统按照物业管理的类型和范畴主要分为两大类型：住宅小区物业管理信息系统和非住宅物业管理信息系统。小区物业管理信息系统是围绕物业管理企业的内部管理与小区的功能管理这两方得需求进行设计的。系统具有人力资源管理、房产管理、财务管理、设备管理、客户服务与业主投诉、数据维护和系统安全等功能模块，提供全方位的数据存储、计算、查询、统计、汇总、输出等日常处理，不但能管理文本数据，还可以管理大量的图片资料，操作简便，业务流程规范，对具有不同特色的物业管理小区有着广泛的适应性。 住宅小区管理 房产管理：针对物业管理企业所属的一切房产，对房产信息进行集中管理。包括：详细描述记录小区、楼盘、业主单元的位置、物业类型、房屋结构、房号、户型等信息。 客户管理：帮助物业管理企业建立起完整的客户档案，对物业管理企业所管房屋的业主进行管理。可详细记录业主的姓名、身份证号等描述信息。 财务管理：主要包括水电费标准的建立，水电气费用台账、综合费用台账、物业管理费用台账等管理。 设备管理：对小区内所有公用设备、设施及固定资产从其采购到更换，对其位置、数量、价格、维修、保养进行全面的管理。 车辆管理：对小区内的车辆进行管理，主要包括管理客户的车辆档案及车辆事件，了解与业主相关的附属信息，为业主提供更周全的服务。 物业管理企业的内部管理 物业管理企业的内部管理一般包括企业办公自动化、领导综合查询、财务计划与预算、人力资源管理、物资采购、外协单位管理、文件合同管理、企业知识管理功能。办公自动化：包括电子邮件、公告通知、工作流审批、新闻管理、会议申请与安排、bbs等功能，支持在集团、分公司、管理处多层面上的直接沟通，强化管理力度、实现扁平化管理。领导综合查询：专门供公司领导查询各区域公司、各管理处、各项业务的处理状况和所有管理处的综合统计数据，方便管理人员分析问题。计划预算管理：制定各区域公司、管理处及下属部门的工作计划，制定各部门的月度收入、支出预算，记录预算的实际执行情况，为公司的财务资源调度提供支持。通过网络远程实时对下级管理处的收费、支出等财务数据进行核算、监控，确保财务安全。在集团、分公司、管理处三个层面上，支持各种支出、日常费用的付款审批工作流，支出跨级审批。对管理处的本体维修基金进行控制和管理。 人力资源管理：包括公司员工的工资、五险一金的计算和处理，以及人事档案、人事记录、人事提醒、职业生涯规划和人力资源培训等管理内容。 外协单位管理：帮助物业管理企业有效管理分包商、供应商、供电供水部门、银行保险等单位的详细信息，并可以方便地查询。包括资料管理、合同管理、支付管理、有偿服务费用查询等。 物资采购管理：对供应商历次采购的计划、审批和执行情况的记载，支持采购成本在各部门之间的分配。以及采购合同的管理，包括合同的详细内容、合同执行情况、合同付款计划和执行情况。 档案管理：支持以iso9000质量管理体系文档为主线，以各个业务部门的日常检查、评估为手段，对下级各公司、管理处的工作质量进行监控和及时管理各类市场推广活动，积累市场信息，对全委托项目和顾问项目的投标活动进行全程管理，包括中标项目的合同条款、合同执行、合同款收取、客户反馈等信息进行有效登记，提高合同执行行率和客户满意度。 知识管理：能有效地帮忙物业管理企业建立起知识管理体系，管理知识的产生、发布、更新、共享。 物业管理信息系统的主要任务是最大限度地利用现代计算机技术、数据库技术和网络通信技术加强物业管理企业的信息管理、改善物业管理企业的管理流程和业务规范，通过对物业管理企业拥有的人力、物力、财力、设备、技术等资源的调查研究，建立统一的企业数据，加工处理并编制成各种信息资料供企业管理层进行正确的决策，从而不断提高企业的管理水平和经济效益。其具体任务如下。 对各种物业资料的管理 物业档案资料是原始记录，包括各种承包合同、建筑物、管道设备、设施图纸以及业主的各种信息等，是物业管理实施的基础。例如，物业接管验收中的原始记录，可以成为日后保修与索赔的依据；业主的基本情况反映了服务对象的层次和差别，可为设定服务项目提供依据。 高效低成本完成日常信息处理业务 作为服务行业，物业管理企业平时主要处理一些事务性的工作。信息系统可以大大提高信息处理效率，减轻劳动强度，从而提高工作效率和效益，同时又可促进管理人员整体素质的提高，改进管理质量和服务水平。 利用信息资源和各种管理模型，辅助高层管理人员进行决策 随着科学技术的进步和市场经济的发展，物业管理的范围日益扩大，管理程度也日益复杂。面对日趋激烈的市场竞争和人们对生活质量的要求不断提高，物业管理的现代化是必然趋势。作为物业管理的决策者，必须学习和掌握现代管理理论和方法，运用现代化的管理手段来实现物业管理，进行决策，比如资金的运用，新型服务运用的策划、服务价格的制定、物业管理的规划等都可以借助数学模型来做定量，以提高决策的效率和可靠性。 物业管理信息系统可以根据工作的需要，与金融机构、上级主管部门、公共事业部门进行交流沟通，这将给各种收费工作带来极大地方便。如果能与用户的家用计算机联网，从网上提供服务信息，加强与业主的联系，物业管理的服务质量将大大提高，这将是物业管理信息系统未来的发展方向。 外文文献原文title:property management information system material source:property management information system author:russ basiura, mike batongbacalproperty management information system in accordance with the type and scope of property management is divided into two types: residential property management information systems and non-residential property management information system.residential property management property management information system is built around the enterprises internal management and district management of the two parties have functional design requirements.system with human resources management, property management, financial management, equipment management, customer service complaints with the owners, data maintenance and system security and other functional modules, providing a full range of data storage, computing, information, statistics, summary, output and other routine processing,not only able to manage text data, you can also manage a large number of pictures, easy to operate, business process specifications, with different characteristics of the property management community has a wide range of adaptability. residential managementproperty management: property management companies for all real estate owned, centralized management of real estate information.include: detailed description of district records, real estate, location of unit owners, property type, building structure, room number, size and other information. customer management: property management companies to help establish a complete customer profile, the possession of the property management company to manage housing owners.detailed record of the owners can name, id number and other descriptive information.financial management: the establishment of standards including utilities, water and electricity cost accounting, a comprehensive cost accounting, property management and other management expenses ledger. device management: the district all utilities, facilities and procurement to replace its fixed assets, its location, quantity, price, repair and maintenance to comprehensive management. vehicle management: management of vehicles within the district, including managing customer files and vehicle traffic incident, a subsidiary of understanding and information related to the owners for the owners to provide more comprehensive services. the internal management of the property management company internal management of the property management business generally, including corporate office automation, leading integrated query, financial planning and budget, human resources management, procurement, outsourcing the management, contract management documentation, enterprise knowledge management. office automation: including email, bulletin notice, approval workflow, information management, application and arrange meetings, bbs and other functions, support groups, branches, and the management of multi-surface direct communication, strengthen management, to achieve flat management.leading integrated query: query specifically for the regions leading companies, the management, the status of the business and management at all comprehensive statistical data to help managers analyze the problem. program and budget management: the development of the regional companies, and the management plan and subordinate departments, to develop the departments monthly income, expenditure budget, record the actual implementation of the budget, resource scheduling for the companys financial support.remote real-time network management for lower fees, expenses and financial data for accounting, monitoring, to ensure financial security.in the group, branch, and the management on three levels, support a variety of expenses, daily fee payment approval workflow, approval of expenditures across the stage.the body of management to control and manage the maintenance fund. human resources management: including the wages of employees, five insurance payments calculation and processing, as well as personnel files, personnel records, personnel advise, career planning and management of human resources training content. outsourcing the management: property management companies to help effectively manage subcontractors, suppliers, power and water supply sector, banking and insurance units of detailed information, and can easily query.including data management, contract management, payment management, query and other paid services. materials procurement and management: the procurement of suppliers previous plan approval and implementation of records to support the procurement costs are allocated between the various departments.contract management and procurement, including details of the contract, contract performance, contract payment plans and implementation. file management: support for iso9000 quality management system documents the main line to each business units daily inspection, assessment as a means to subordinate companies, and the management to monitor the quality of work and timely management of all marketing activities, the accumulation of market information,the whole project and consultancy projects commissioned by bidding for the entire management, including the terms of the contract bid items, contract enforcement, the contract shall be charged, customer feedback and other information for effective registration, improve the execution of the contract line rate and customer satisfaction. knowledge management: effective property management company to help build knowledge management systems, management, knowledge creation, publishing, updating and sharing. property management information systems main task is to maximize the use of modern computer technology, database technology and network communication technologies to strengthen the property management enterprise information management, property management companies to improve management processes and business norms, through the property management company has the manpower,material and financial resources, equipment, technology and other resources, research, establish a unified enterprise data, processing and preparation into a variety of information for corporate management to correct decisions, so as to continuously improve the enterprises management level and economic benefits.the specific tasks are as follows. the management of a variety of property information archives are original records of property, including contracts, building, plumbing, facilities drawings, and a variety of information owners, property management is the basis for implementation.for example, acceptance of the property over the original records, may become the basis for future warranty and claims; owners reflects a basic level of service targets and the difference can provide the basis for setting service. cost-efficient completion of daily information processing business line as a service industry, the major property management companies usually deal with some transactional work.information system can greatly improve the information processing efficiency, reduce labor intensity, thereby increasing the efficiency and effectiveness, while at the same promote the improvement of the overall quality of management, improve management quality and service levels. use of information resources and a variety of management models, support senior management decision-making with the scientific and technological progress and development of market economy, expanding the scope of property managemen