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Professional resume makeover 2009 edition This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 2 Introduction Job target Sections of the resume -Contact information -Summary and highlights -Work experience -Education and training -Extra curricular activities Design elements and formatting Cover letters Feedback from recruiters This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 3 Your resume is not just an autobiography, it has a specific purpose The purpose of your resume is not to list everything you did at every job It is a top-line, highlights document that gives the reader a quick sense of your skills, where youve been and where you are going The resumes purpose is to get you an interview not a job. Ask yourself will this information get me the interview? - It should have enough detail to set you apart from other applicants, but be brief enough to establish your potential quickly The resume also provides a structure for the interview, so include information you want them to ask you about This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 4 Companies often spend less than a minute reviewing a resume, so you need quick impact A junior member of the recruiting team will often use resumes as a screening tool -i.e. Quickly check if you meet certain minimum criteria or reject you You need to make a quick impact Critical information must be contained in the first one-third of the first page This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 5 What are the different types of resume formats that can be used? Chronological Focuses on chronology of your work history Shows dates of employment, places of employment, and job titles Reverse chronological order Directly ties responsibilities and accomplishments to companies and time frames Functional Emphasizes your skills, capabilities, and accomplishments De-emphasizes your job titles, employers and dates of employment Allows you to prioritize your experience and accomplishments according to their impact and significance, rather than chronology Combined Adds sections (specific skills, abilities or accomplishments) for the areas you would like to emphasize at the top of your resume Includes the traditional Experience section of a chronological resume as well as the skills and accomplishments sections of a functional resume This format is the most flexible, allowing you to highlight those sections of your resume that are most relevant to your career objective This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 6 Introduction Job target Sections of the resume -Contact information -Summary and highlights -Work experience -Education and training -Extra curricular activities Design elements and formatting Cover letters Feedback from recruiters This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 7 Before writing your resume you need specific information about the job that you are targeting A generic resume used to apply to all jobs is not effective and will end up in the reject pile You need to show specific ways in which your experience and qualifications meet each job requirement So ideally you would send a different resume for each job application but practically you can keep a few different versions used for similar types of jobs All the information in your resume must be tailored for the job/job type you are applying to This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 8 So how can you quickly find out what are the requirements for a job? You need to find out the knowledge, skills, personality traits and other important elements that your target job requires Look at job postings for your target position on the internet and see what they typically ask for in candidates Search an occupational database such as O*Net, which is very comprehensive and provides details on all/various elements involved (/find/) This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 9 Introduction Job target Sections of the resume -Contact information -Summary and highlights -Work experience -Education and training -Extra curricular activities Design elements and formatting Cover letters Feedback from recruiters This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 10 What contact information should you include in your resume? Include whatever professional information/ methods that employers can use to get in touch with you - Name - Permanent address - Phone numbers - Email addresses 8Use a professional one rather than something like - Pagers/beepers - Voice mail 8If there is the possibility of you not being able to answer the phone at times, make sure you have a voicemail facility 8Record a professional greeting. Dont keep a personal sounding one Make sure you are contactable on all the details provided in the near future before listing them This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 11 Introduction Job target Sections of the resume -Contact information -Summary and highlights -Work experience -Education and training -Extra curricular activities Design elements and formatting Cover letters Feedback from recruiters This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 12 Start with a Summary Section which lists your key experience it is not to be relied on by any 3rd party without Bains prior written consent. 13 The first bullet point of your summary should be a Power Statement Describes your professional identity in one sentence Should give the reader a good idea of what you are all about and what to expect from your resume If the reader does not read any further, he/she should still have an idea of what defines you professionally Should entice the reader to know more about more and to keep reading This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 14 Power Statement examples Award-winning, highly accomplished Operations Manager with successful track records of consistently increasing revenue and slashing operating costs now seeking a new challenge where my skills and track record can be utilised in the facilities sector PhD-level leader, change agent, and social activist who has developed broad range of programs and procedures that yielded cost effectiveness and maximum utilisation of resources and accountability Creative outside-the-box thinker who approaches strategic development with innovative vision, high ethical standards, unsurpassed work ethic, and ability to communicate effectively across management levels and disciplines to build highly effective cross-functional teams This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 15 The next few bullets should be about your most relevant skills/characteristics Provide a few bullet points which highlight the important skills required for the job you are applying to Include a mix of hard/technical skills and important soft skills Try to provide proof, in the form of examples and numbers You might want to include an optional bullet covering things like relocation/ travel preferences and work eligibility This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 16 Examples of skills/characteristics bullet points I am a Competent problem-solver who resolved sales and shipping issues by creating internal customer-care system and saved 20 percent shipping; researched and delivered Web conferencing service for sales that saved 30 percent of travel budgets I am a Visionary innovator who partnered with another programmer to create pioneering language-learning software that earned national attention; served as lead analyst for revolutionary legal document generating and tracking product. I am a Technical guru who provided direct support for successful million-dollar negotiation with major print vendor and completed many successful major conversions from mainframe to mini-computer systems. I am a Strong communicator who was voted best specification writer - with least number of re-writes - by programmers and their managers. Notice the structure that is used: Adjective noun connecting words phrase describing skill/strength/expertise supported by quote, example, numbers This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 17 What can your Summary section contain? (1/2) Title/functional area/level of your current position and/or position you seek. Number of years of experience (which, for age-discrimination reasons, should not exceed 15-20; “15+“ is a good guideline for mature workers). Industry youre in or seeking to be in. Core competencies/areas of expertise/strengths/specialization for that field. Highlights of representative accomplishments, especially used to demonstrate skills and competencies youve used throughout your career. Top business, leadership, craft-related skills, both “hard skills“ and “soft skills“ (such as communication, interpersonal, teamwork). Many employers, however, believe soft skills can be substantiated only in an interview, so if you include soft skills, provide examples to substantiate them. “Value-added“ information: Skills/accomplishments/experience that add to your value because they are not necessarily expected of someone with your background (e.g., operations manager with deep knowledge of IT). Any advanced degrees, certifications, or licenses that are integral to the type of job you seek. This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 18 What can your Summary section contain? (2/2) Language and international business skills, if relevant. Technical/computer skills, instead of burying them at the bottom of your resume (Exception: IT professionals, who should place IT skills in a separate section). Personality/management style: Open a little window into your personality with your Summary/Profile (for example, you might mention your sense of humour). Possibly affiliations if integral to the job, otherwise in a separate section. Any extremely prestigious colleges, employers, or clients. Keywords/buzzwords from ads or job postings youre responding to Quantification whenever possible, using numbers for, e.g., revenue generated, size of accounts, typical budgets, money saved, etc. Positive quotes/testimonials from supervisors, clients, taken from memos, letters, or performance evaluations. Awards youve earned, such as Employee of the Month and Presidents Club, can also be listed in the Summary/Profile section to give them more up -front attention than if they were listed in their own section. This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 19 We suggest leaving Summary Section till the end, since you will have all required information This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 20 Introduction Job target Sections of the resume -Contact information -Summary and highlights -Work experience -Education and training -Extra curricular activities Design elements and formatting Cover letters Feedback from recruiters This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 21 Whether experience or education goes first depends on your situation List the most relevant information first If you are a college student with limited work experience then typically education goes first If you are a seasoned professional, then typically experience goes first This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 22 When to use the chronological resume format? It is effective for individuals who: - Have a steady record of employment in an industry or functional area - Want to stay in the same line of work It is not recommended when: - You are changing careers, or have changed employers frequently - You want to de-emphasise age - You have been absent from the job market Recruiters and hiring managers typically prefer chronological format This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 23 When to use the functional resume format? Can be useful if you: - Are making a career transition - Want to return to a professional area you worked in earlier in your career - Want to disguise a previous career path - Have large time gaps in your CV and/or - Have extensive accomplishments in volunteer work or hobbies - Lack work experience Recruiters it is not to be relied on by any 3rd party without Bains prior written consent. 24 Consider using the title Work Experience for your work history section That way you can include non-paid work also and not only paid employment This includes volunteer work, internships, sports- team participation, and class projects This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 25 If you have limited work experience, show skills gained in other areas Internships Summer jobs Campus jobs (work-study) Entrepreneurial/self-employed jobs Temporary work Volunteer Work: school, church, club, not-for-profit organizations Research papers/projects Certification courses Campus activity positions Fraternity/sorority/social club positions Extracurricular or sports leadership positions This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 26 How should positions be listed under your Work Experience section? Job title Job subheadings should include name of company, city/country (Do NOT include street addresses, names of supervisors, contact telephone numbers, or other extraneous data) Dates of employment Company description (optional) Bulleted list of key accomplishments This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 27 It might be useful to provide a description of past companies/departments Company: - Products and services offered - Annual turnover, profit and so on Department: - Purpose and objectives Especially useful if the company is not large and/or commonly known Be very brief. The resume should be mainly about you and not the company This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 28 Consider including the important responsibilities for each of your roles but be brief Number of people managed Size of budget Number/size of client accounts Industries you were responsible for One bullet point This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 29 Use achievement statements to show what you accomplished in each of your roles These will form the majority of bullets points for each of your positions In Action-Benefit format Start with strong action verbs e.g. developed, managed, introduced Quantify and/or qualify statements when possible Avoid personal pronouns( I or me) Use present tense verbs for current job, and past tense for previous jobs This information is confidential and was prepared by Bain it is not to be relied on by any 3rd party without Bains prior written consent. 30 Start by making a list of your important achievements during your career Start with your most recent position it is not to be relied on by any 3rd party without Bains prior written consent. 31 Here are some areas important to employers, to help you think about your achievements Think of a time when you saved/made money for your company. How did you do it? Have you ever displayed good interpersonal and/or leadership skills? Was there an action you took that increased productivity or saved time for your company? When? Where? How? What events, activities or projects have you planned and implemented from beginning to end? How did you organise it and what was the result? Have you ever seen how something was being done and worked out a better way to do it? What was the old way? What/how did you change it? Results? Were you ever involved with any significant team projects or activities? What was your role? How did you and the team work to solve a problem? Results? Have you ever come up with a new idea for your company? Where did the idea come from? How did it help? Have you ever recruited people for your company? How did you go about it? What were the resu
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