职业教育空中乘务专业国家教学73课件

职业教育空中乘务专业国家教学资源库Special

PassengersService特殊旅客服务职业教育空中乘务专业教学资源库Special

PassengersService特殊旅客服务UsefulExpressions1.

UnaccompaniedMinor无人陪伴儿童·Letmeput

your

small

bag

in

the

overhead

bin,ok?你的小包阿姨帮你放在行李架上，好吗？·Here

is

the

bathroom.

Open

the

door

this

waythengoinsideand

switch

this

pin

to

latch.Mindyour

hand

while

opening

the

door.这是卫生间，这样开门，进去后通过这个销子插门，小心开门时夹手。·This

is

the

call

button

in

the

toilet.这是卫生间内的呼叫铃。UsefulExpressions·Hi,

littleboy/girl,

do

you

have

a

nickname?

May

I

call

you____?小朋友，你好！你的小名叫什么，阿姨叫你___可以吗？·Doyou

havetwopiecesofcheckedluggage?你有2件托运行李？·I’ll

takeyouto

your

seat.

Please

let

us

know

if

you

need

any

help.

让____阿姨/叔叔带你去座位，有什么事，随时告诉我们。·Hi,little

boy/

girl.

Here

is

your

delicious

food.

Be

careful!

The

entree

is

a

little

hot.

小朋友，这是为你准备的儿童餐，小心热食烫手。·I’ll

helpyoukeeping

your

traveling

documents

and

round

ticket,

thenIwillgiveitto

the

ground

staffwhenyouleavetheplane.证件和回程机票先放在阿姨/叔叔这里保管，下机时阿姨/叔叔会将这些证件一起交到地服人员的手中。UsefulExpressions2.PassengersWhoNeedSpecialCare需要特殊帮助的旅客·What

is

your

seat

number?

May

I

help

with

your

hand

luggage?您的座位号是多少？我帮您拿行李好么？·Pleasefollowmethisway.

It

is

a

window

seat.请您跟我从这边走。靠窗的是您的座位。·Would

you

mind

holding

my

arm?

I

will

take

you

to

your

seat

if

you

like.如果您愿意，您可以扶着我的胳膊，我带您走过去，好么？·I

willput

your

hand

luggage

under

the

seat,thenit

would

be

more

convenient

to

take

when

you

leave.我帮您把行李放在座椅下面吧，落地后提拿也会方便些。·I

am

waiting

outside.

Please

call

me

if

youneedanyhelp.（使用洗手间时）我在外面等候您，如需要协助，请随时叫我。UsefulExpressions·Relax./Take

it

easy.

I

willhelpadjust

the

seatback

and

air

vent

for

you.请您不要太紧张，我帮您调一下座椅靠背和通风口。·A

vomit

bag

is

in

the

seat

pocket

in

front

of

you.

I’ll

be

right

back

with

a

hot

towel

and

water.在您座椅前方口袋内有清洁袋，我去给您拿热毛巾和水，马上回来。·The

drink

is

in

the

paper

cup.

May

I

put

it

on

the

table?饮料我帮您倒在纸杯里了，放在桌子上可以么？（注：无臂残疾人只能用纸杯，塑料杯太硬无法用嘴咬住杯口。如果条件允许也可以提供吸管）·Here

is

your

meal.

May

I

open

it

for

you?这是您的餐食，请问需要我帮您打开么？·May

I

help

you

with

your

luggage

when

you

disembark?下机时请您不要着急，我来帮助您拿行李好么?UsefulExpressions·May

I

assist

you

to

disembark

when

ground

staff

arrives

with

the

wheelchair?地面工作人员和轮椅到达后，我来帮助您一起下机好么？·Letme

introduce

the

meal

for

you?

Imagine

the

tray

set

is

like

a

clock

:

salad

is

at

12

o’clock

and

entree

isat

6o’clock.

Please

be

carefulthat

the

entree

is

very

hot.（为视障乘客介绍餐食）我帮您介绍一下餐食吧!餐盘的摆放如同时钟的表盘，在十二点位置是沙拉，六点的位置是热餐,

小心别烫手！UsefulExpressions3.Infants婴儿·