职业教育空中乘务专业国家教学课件

职业教育空中乘务专业国家教学资源库CabinCateringService客舱餐饮服务职业教育空中乘务专业教学资源库CabinCateringService客舱餐饮服务职业教育空中乘务专业教学资源库·Knowledge知识目标Mastertheusefulvocabulariesandexpressionrelatedtomealanddrinkservice.Mastertheusefulvocabulariesandexpressionrelatedtospecialmealservice.·Ability能力目标Couldfamiliarwiththecabincateringserviceprocedures;Couldcommunicatewiththepassengersfluentlyduringcateringservice.·Quality素质目标Mastertheetiquetteofcateringservice;Practicetheconceptof“SincereService;Loveyourjobasacrewmember.LearningObjects学习目标SpecificationsforCabinCateringService客舱餐饮服务规范

PlaceHotFood热食盒的摆放SpecificationsforCabinCateringService客舱餐饮服务规范

StandardsofDeliveringSoup送汤服务规范SpecificationsforCabinCateringService客舱餐饮服务规范

StandardsofDeliveringColdFood送冷荤服务规范SpecificationsforCabinCateringService客舱餐饮服务规范

StandardsofDeliveringBread送餐包服务规范Pleasedonotwakepassengersupwhentheyaresleeping.Whatyoushoulddoistomemorize

theirseatnumbersandofferremindercardssoastoofferserviceatanytime

whenpassengersneedyou.

remindercardServiceStandardsofHolding,Taking,Pouring,Sending,Cleaning,Handling

端、拿、倒、送、收、摊、拉的服务规范

Holding端1.大托盘在客舱转身第一步

3.大托盘在客舱转身第三步

2.大托盘在客舱转身第二步

4.大托盘在客舱转身第四步ServiceStandardsofHolding,Taking,Pouring,Sending,Cleaning,Handling

端、拿、倒、送、收、摊、拉的服务规范

Taking拿水杯的拿法ServiceStandardsofHolding,Taking,Pouring,Sending,Cleaning,Handling

端、拿、倒、送、收、摊、拉的服务规范

Pouring倒ServiceStandardsofHolding,Taking,Pouring,Sending,Cleaning,Handling

端、拿、倒、送、收、摊、拉的服务规范

Sending送A.Mannersofgivinggifts送礼品的方法·Usebigtrayorpapercar.·Presentsare

requiredtobeplacedbeautifully·SignsofAirlineCompanyshouldfacetopassengers,·Whenever

sendingpresents,makesurethereisalwaysanalternativepresent.B.Mannersofdeliveringdrinks送饮料的方法·principle:

safe,convenient,andclean·showthelabeloutwards·heightofcupsshouldnotoverthehighestbottle·drinkbuffetshouldbeputoncloth·placeapieceofanti-slippingpaperonit·keepthedoorclosedC.MannersofDeliveringNuts送果仁的方法·Putnutsinabigtray.·Theairlinesloganshouldbefaceduptopassengers.BreadBasketTowel&SnackBasketD.MannersofServingPlate餐盘的送法·Thediningcarshouldbeopenedinthekitchen.·Takethetrayfrombottomtotop.·Hotfoodshouldbeclosedtopassengerswhilechildrenshouldkeepawayfromit.·Forksandwetpapershouldnotbepressedunderhotfood.·Thecrewcannotleavethediningcarincabinalone.·Hotfoodondinningcarshouldnotbesohighandputdinningclothinadvance.E.MannersofDeliveringHotDrinks热饮的送法·Hotdrinksinbottleshouldnotbeoverfull.Besides,coverthespoutwithsmallhandkerchief.·Thespoutandthemainlineofdinningcarshouldbeinangleof45°.·Coverthespoutwithsmallhandkerchief,·Whenofferinghotwatertopassengers,poursomemineralwaterintoitaccordingtothesituation.F.MannersofDeliveringWetTowel送毛巾·Rollthewettowelasa"O"shapeandputitintobaskets.·Placeinunifieddirection.·Whendelivertoweltopassengers,youhavetosay,"Excuseme,towelplease."·Towelbasketshouldnotfaceuptopassengers,andtowelsneedtobeputintoplasticbags.GoldenTowelPlateServiceStandardsofHolding,Taking,Pouring,Sending,Cleaning,Handling

端、拿、倒、送、收、摊、拉的服务规范

MannersofCovering铺/x/page/p0329mp8amh.html

头等舱服务程序·Foldthediningpaperastwoparts,andplacetidilyinthedirectionofAirlines'logo.·Putdiningpaperonarmswith45°.·Whenthepassengerisonyourleftside,holdthediningpaperonyourlefthand,andcoveringpaperinyourrighthand.·Exchangeyourarmifthepassengerisontheright.·Facetotheaislewhenexchanginghands.TableclothFoldedTrolleyCloth①RedClothNapkin②WhiteClothNapkinServiceStandardsofHolding,Taking,Pouring,Sending,Cleaning,Handling

端、拿、倒、送、收、摊、拉的服务规范

MannersofPlacing放Principle:·softness轻·stability稳·accuracy准Followthisprinciplewhereverincabinorkitchen.MannersofTablewarePlacing摆放餐具规范·Placeforks,spoons,butterplatesorbreadtrays,salt,blackpepper,toothpicks,instandardpositionandsoftgestures.ServiceStandardsofHolding,Taking,Pouring,Sending,Cleaning,Handling

端、拿、倒、送、收、摊、拉的服务规范

MannersofCleaning收Accordingtothedifferentsituations,carryatowelatyourhand,cleantheseattable,andlanguageserviceshouldbepaidmoreattentionto.A.MannersofCollectingCups收杯子·Collectcupsfromoutertoinnersidewhichisjustcontrarytothesequenceofdelivering.·Whencollectcups,thecrewshouldfacepassengers,righthandisresponsibleforcollectingcupsofpassengersonyourrightside;lefthandisresponsibleforcollectingcupsofpassengersonyourletside.·Whenpiledirtycups,theheightshouldlessthanfivecups.B.MannersofCollectingDiningTrays收餐盘·Useemptydinningcar.·Placeabigtrayonthetopofdiningcarinordertoputemptycupsorbottles.·Thecleantraysshouldonthetopofdinningcar.·Usedtraysshouldbeplacedfromtoptobottomaccordingly.C.MannersofCollectingDiningPaper收餐巾布·Foldthepapert