客舱迷你酒吧服务CabinMinibarService

职业教育国际邮轮乘务管理专业教学资源库《邮轮服务实用英语》客舱迷你酒吧服务CabinMini-barService学校：武汉交通职业学院授课老师：徐彦明学校：武汉交通职业学院授课老师：XXX【学习目标】知识目标：了解邮轮客舱迷你酒吧的物品内容及其英语词汇；掌握客舱迷你酒吧服务的基本流程；明确客舱迷你酒吧服务中，特殊情况的处理规范。技能目标：能掌握并运用英语在客舱迷你酒吧服务中，与乘客沟通交流；能使用相关的英文表单进行服务与操作。通过学习客舱迷你酒吧服务知识，提高在工作岗位上规范的人际交往能力。素质目标：通过学习客舱迷你酒吧服务知识，提升学生的礼仪礼节素质，人文素质、职业素质和道德水准。【知识点】邮轮客舱迷你酒吧的物品内容及其英语词汇。邮轮客舱迷你酒吧酒水单的填写。邮轮客舱迷你酒吧服务中，特殊情况的处理规范。邮轮客舱迷你酒吧物品的收费与领取。客舱迷你酒吧服务Cabinmini-baritemsFillingincabinmini-barlistUninformedmini-barusageMini-barRefilling职业教育国际邮轮乘务管理专业教学资源库丨《邮轮服务实用英语》学校：武汉交通职业学院授课老师：徐彦明Cabinmini-baritems

Fortheconvenienceofpassengersandalsothepurposeofincreasingonboardrevenue,manyinternationalcruiseshipssetupmini-barsinsomeofthesuperiorcabins,suchasdouble-bedcabinsandsuitecabins.InEnglish,"mini"means"small",soamini-barmeansasmallbarthatservessomedrinksandsnacksinsmallquantity.学校：武汉交通职业学院授课老师：徐彦明Mini-baritemsaremainlystoredinthecabinrefrigerator,butsomeitemsarealsostoredonsmallbeverageracksorincabinets,especiallyinsuitecabins.Mini-baritemsmainlyinclude:smallpackagesofalcoholicdrink,beer,softdrink,mineralwaterandsomesnacks.Amini-barlistwiththepriceandquantityofeachitemisattachedonthemini-bar.学校：武汉交通职业学院授课老师：徐彦明Fillingincabinmini-barlist

Onmostinternationalcruiseships,theHousekeepingDepartmentisinchargeofthemini-barservice.Asthisisanimportantrevenue,itisparticularlyvaluedbytheHousekeepingDepartment.学校：武汉交通职业学院授课老师：徐彦明Itemsinthemini-bararesettothecabininafixedquantity.Thecabinstewardschecktheconsumptionofeachmini-barwhilecleaningthecabinseveryday.Whenpassengersusetheitemsinit,theywillneedtofilloutandsignthemini-barlists,thensendtotheircabinstewards.Afterchecking,thecabinstewardswillcollectthecorrespondingitemsfromhousekeepingofficewiththelists,andreplenishthembacktothecabinmini-bars.Thechargesarecreditedintothepassenger’sonboardaccountsbythehousekeepers.学校：武汉交通职业学院授课老师：徐彦明Scene1:FillinMini-barList(Smithsusedsomeitemsinmini-barlastnight.Today,Mr.SmithcomestoVeronika.)

Mr.Smith:Hi,Veronika!LastnightmywifeandIusedsomedrinksinmini-bar.AndwhatshouldIdonow?Veronika:Oh,it’seasy,Mr.Smith.Thereisamini-barlistinyourcabin.Youjusthavetofillupandsignit. ThenI’llbringyounewdrinks.Mr.Smith:Canwedoitnow?Veronika:Ok.Let’sgotoyourcabin.(Aftergettingincabin)Thisisthemini-barlist.Youneedtoputin yourname,cabinnumber,dateandtheitems&quantitythatyouused.Atlast,signhere.Mr.Smith:Ok.So,Iused1whiskey,1beerandmywifeused1fanta,2chocolates.AndIsignhere.Veronika:Andletmehavealookofyourmini-bar.Ok.Allcorrect.I’llbringbacktheseitemsduringturn downservicetimetonight.Mr.Smith:Good!Thankyou,Veronika!Veronika:Youarewelcome!学校：武汉交通职业学院授课老师：徐彦明Uninformedmini-barusage

Thenormalprocedureofthemini-barserviceisnotalwayshappeningeverytime.Sometimes,passengersusedtheitemsintheirmini-barandforgetfillingupthemini-barlist.Sowhatshouldwedothen?学校：武汉交通职业学院授课老师：徐彦明Scene2:UninformedMini-barUsage(Veronikaismakingupacabin.Shefindstherearesomeitemsusedinmini-bar.Passengerisnotincabin.Andhedidn’tfillinthemini-barlist.SoVeronikafillsupthelistforthepassengerandleavesthemini-barlistondeskforpassenger’ssignature.Duringturndownservicetime,shecomestothiscabinagain.)

Veronika:Goodevening,sir!Passenger:Goodevening!Veronika:Thismorning,whenIwascleaningyourcabin,Ifoundsomedrinksusedinyourmini-bar.Passenger:Oh,yes,Idid.Veronika:Ifoundthatyoudidn’tfillinthemini-barlist.SoImadeitforyouandleftitondeskforyoursignature.Passenger:Isawit.Isthisthelist?Veronika:Yes.Passenger:IthoughtImightusemoredrinks,soIdidn’tsignit.Veronika:Sir,themini-barchargeisondailybase.So,everytimewhenyouuseit,themini-barlisthastobefilled in.Andwewillreplenishitdailyalso.Passenger:Ok.Ifit’slikethis,Icansignnow.(Signed.)Veronika:(Aftercheckedmini-baragain)Thankyou,sir.I’llbringthedrinksbacksoon.Passenger:Don’tworry.Takeyourtime!学校：武汉交通职业学院授课老师：徐彦明ifapassengerdidn’tmakethemini-barlistaftertheusage,wecanmakeitforthemandleaveanotetoaskthepassengertosignit.学校：武汉交通职业学院授课老师：徐彦明Mini-barRefilling

Cabinmini-barisrefilledondailybase.Cabinstewardsusuallysendthesignedmini-barliststotheofficetochargeintothesystemduringtheturn-downservicetime.Thenthenewitemswillbeissuedtocabinstewardstorefillbacktopassenger’scabinmini-bars.学校：武汉交通职业学院授课老师：徐彦明Scene3:Mini-barRefilling(Veronikacomestohousekeepingofficetogetsomemini-barstock.Assistanthousekeeper,Henryisthere.)

Veronika: Goodevening,Mr.Henry!Henry: Hi,Veronika!What’sup?Veronika: TodayIgot2cabinswithmini-barconsumption.Herearetheirmini-barlists.Henry: Ok,letmehavealook.Veronika: Theyallsigned.Henry: Good.Letmechargethemintocomputersystemnow.Justoneminute,please.Veronika: Ok.Henry: So,it’sdone.AndI’llkeepthese2copiesandtheother2copiesareforyou.Veronika: Thanks!Henry: HerearethenewitemsthatIamissuingtoyounow.Pleasecheck!Veronika: Allright.It’scorrect.Henry: Thenpleasesignhereonthismini-baritemissuinglogforyourreceiving.Veronika: Ok.(Signed.)Thankyouverymuch!Henry: That’sallright.Andbecarefulofthedrinks.Don’tbreakit.(ThenVeronikacomesbacktohersectionandputsthosenewdrinksintothe2cabins.)学校：武汉交通职业学院授课老师：徐彦明Well,uptillnowtheyhavelearnttheregularoperationsofthecabinmini-baronboard.Solet’sdoatesttoseehowyouhavelearnt.Ready?Go!学校：武汉交通职业学院授课老师：徐彦明1.Whoisinchargeofthecabinmini-barserviceonboard?A.BardepartmentB.Housekeepingdepartment学校：武汉交通职业学院授课老师：徐彦明2.Whoneedtosign