《酒店 英语课件》课件-Part Three5

PartThree

FoodandbeverageDepartmentUnit5:FunctionCatering

LearningOutcome

Inthisunityouwilllearn:HowtotalkaboutafunctionarrangementTechniquesofnegotiationHowtofilloutaneventorderWarmUp

Workwithyourpartnertothinkofatleastfivewordsofexpressionsthatcanbeusedtotalkaboutthefollowingtopics.Anexampleisgivenforeachtopic.Aboutfoodrelatedtoaweddingreception.

Weddingcake

Abouttablewaresrelatedtorestaurantservice.

Chopsticks

Aboutdrinksrelatedtoaparty.

Beer

Aboutexpressionrelatedtopoliteness.

Excuseme.

fruits,salad,steak,roastpork.bowl,fork,knife,plate,spoonwine,beer,champaign,fruitjuice.Sorrytointerruptyou.Begyourpardon.Speak&DrillWordsandExpressionsbanquetn.

宴会arrangementn.

排列,安排depositn.存款,押金,保证金decorationn.装饰,装饰品seminarn.

研究会,讨论发表会faren.伙食buffetn.

餐具柜,小卖部,自助餐omeletn.

煎蛋卷balconyn.

阳台,包厢vegetariann.

素食者;adj.素食的participantn.

参与者,共享者admirableadj.

令人倾佩的,值的赞美的,绝妙的,极好的cocktailn.

鸡尾酒,(第一道用杯盛的)开味食品;adj.鸡尾酒的sherryn.

雪利酒updatedadj.最新的，最近的layon（口）准备inadditionto除······以外tocover(all)thepoints涉及，适用（所有）方面Episode1:

BirthdaypartyarrangementC:ClerkG:GuestSituation:(Mr.SmithnegotiateswiththeclerkofBanquetingOfficeonabirthdaypartyarrangementforhisdaughter.)C:Goodmorning,Mr.Smith.Gladtoseeyouagain.G:Gladtoseeyou,too.LastFridayIorderedafamilybirthdaypartyforagroupof10people.I’dliketodiscusssomedetailswithyou.Haveyougotthearrangementready?C:I’vereservedonelargeroundtablefor10peopleintheOrchidSuite.G:Great!C:Mr.Smith.Wehavetwomenusforyoutochoosefrom.G:Thankyou.That’swhatIhadinmind.

兰花厅。(下文的LilySuite则是百合厅)

那也是我所想的。

C:Soyouwanttocheckthemenus?G:(Readingthemenuscarefully)Eh,I’llhavethissetofmenu.AndIwouldlikeyourotherspecialtiesaswell.CanIgettheBeijingDuck?C:Certainly,Mr.Smith.Doyouneedustoprepareabirthdaycake?G:Whynot?It’sformyseven-year-olddaughter.HernameisJenny.Canyouputthatonthecake?C:Certainly,Mr.Smith.Arethereanychildreninyourparty?Doyouneedhighchairsforbabies?G:No,wedon’tneedthat.Ithinkitwouldbeappropriatetohavesomeflowersasdecorationinthemiddleoftheroundtable.

C:Noproblem.Onemorething,Mr.Smith.Ihopeyoucanpay$100asdeposit.G:CanIusemycreditcardtoguarantee?C:Certainly.你能把那个放在蛋糕上吗？（指将名字裱在蛋糕上）您需要婴儿坐的椅子吗？我想圆桌中间用一些花作为点缀一定会很合适。appropriate：合适，恰当我希望您能付100美金作为定金。Episode2:

CateringforaseminarB:BanquetingmanagerG:GuestSituation:(Mr.Kirkischeckingthroughthearrangementsforathree-dayseminartobeheldintheBallHallwiththebanquetingmanager)G:Iknowthatyouhavealreadyreceivedourprogram,butIwouldjustliketocheckthearrangement.Canwebeginwiththemealschedule?B:Well,breakfastwillbeservedinthemaindiningroomfrom7:00a.m.till10:00a.m.eachday.Doyouhaveanyspecialrequirementsthere?G:WehaveratheralotofAmericanclientsattendingtheseminar,soIthinkitwouldbeagoodideatolayonsomebaconandeggs,inadditiontothenormalfare.mealschedule指用餐时间安排B:Verygood,Mr.Kirk.Lunchisat12:30p.m.SoyouwanttohavethebuffetlunchonMondayandTuesday?G:Ithinkso.We’llcontinuethemeetingsoonafterlunch.Somethingfairlylight,fishoranomelet.B:Andhowabouttheafternooncoffee?Wouldyoulikethatservedinthelectureroom?G:No,Ifeelwecouldhaveachangeforthat.IstheLilySuitefree?Ithasthatwonderfulbalconyandtheviewdowntothegarden.B:Yes,I’msurewecanarrangethat.B:Nowdoyouhaveanyspecialrequirementsasregardsthefood?G:Well,wedohavefourvegetarians,soofcoursevegetarianfoodwillbepreparedforthem.自助午餐

量小的菜，如鱼和煎蛋卷。（“light”指轻微的，分量少的。）我想能否改变一下。B:I’llmakeanoteofthat.Wehavealreadyreceivedyoursuggestedmenuforthefinalfarewelldinner.G:IthinkthatanItalianorSpanishredwinewouldbeadmirable.B:Verygood,sir.Arethetablearrangementsinorder?G:TheonlythingisthatwearehavingsomepresentationsduringthedinnerandIwaswonderingifwecouldhavethetablesettingtheotherway,withthemaintablehereatthetopandtheU-shapesettingbehind.B:Ithinkitcanbearranged,sir.Nowwehaven’tdiscussedtabledecoryet.告别晚宴

席位安排，台型布局

即tabledecoration

G:Ithinkthatitwouldbeappropriatetohavetheflagsoftheparticipatingcountriesonthetableandsomeflowers.WealsohaveawelcomingcocktailonMondayevening,sherryandtheusualfreshorangejuiceforthat.B:HowaboutyouractivitytotheWorldTradeExhibitiononWednesday.Willpackedlunchesbepreparedforthat?G:Anexcellentidea.Couldyousendthebilltomyoffice?B:Noproblem.G:Well,Ithinkthathascoveredallthepoints,hasn’tit?B:Ithinkso,butI’llcontactyouifweneed.I’llfaxtoyoutheupdatedarrangementtomorrow.G:Thankyou.B:Youarewelcome.午餐便当A.Completethefollowingdialogue:C:ClerkG:GuestC:Goodmorning.HowcanIhelpyou?G:Hello

!Iwanttobookadinnerforatourgroupthedayaftertomorrow.Couldyouarrangeitforme?C:Certainly._______________________后天什么时候？G:Atseveno’clockintheevening.C:_____________________请问有多少客人？G:12.Atwhattimethedayaftertomorrow?Forhowmanyguests,please?C:________________________您愿意每人花费多少钱？G:RMB50perhead.C:Verywell.____________________包括酒水吗？G:OnlylocalbeerandsoftdrinkswillbeOK.C:Allright.Howmuchwouldyouliketospendperhead?

Doesitincludethedrinks?B.Role-play:

Scene1:Guest:YournameisSmith.Youwanttoreserveaweddingreceptionforyourfriends.Therewillbeabout200guests.Youwillspend$30foreachguest.Youwanttohavethemenureadyaweekbeforethewedding.YoupreferthetraditionalChinesedishes.YouwantthestationtobeinU-shape.YouwillhaveamoredetaileddiscussionwiththeBanquetingManagernextFriday.SalesManager:Yougreettheguestinyouroffice.Youwanttomakeaarrangementfortheguestaccordingtohisrequirement.Youwanttoknowthedate,people,andexpenseperperson.Youaskifthepriceincludedrinksornot.Youofferareasonablediscountfortheprice.Youproposeapaymentbydepositof30%ofthetotalprice.Scene2:Guest:YouareBrownfromanITcompany.Youwanttoreserveabanquetsuiteforacompanymeeting.Therewillbe30people.Youwantaboardroomstyleforthemeetingwithaudio-visualequipment.Youwanttosetuparefreshmentstationwithcakes,softdrinks,coffeeandtea.Youwillgivethefurtherdetailsbyfax.SalesManager:YougreettheguestintheCaféofthehotel.Youorderdrinksfortheguestandyourself.Youoffertwosetchoicesforthiskindoffunction.Youmakesomeadjustmenttothesetarrangements.Youaskifasign-postingisneeded.YouwillmakeadetailedarrangementincludingminimumtotalexpensebyFriday.C.Discussion:

Ifyouareabanquetingmanager,whatshouldyoutakeintoconsiderationinarrangingabanquet?Discussyouropinionswithyourpartner.Thefollowingpointscanbenotedforyourreference.Basicpointsforyourreferance:TypeDateTimePriceperheadMenuMethodofserviceTableRead&ActWordsandPhrasesAdminstrationn.

行政管理establishmentn.企业,机构specificationn.规格；规范electricpoint接电位置initialv.最初的，初步的delayn.耽搁bookletn.小册子gamen.野味themen.主题FunctionAdministrationThemainobjectofthesalesadminstrationmanageristosellthefunctioncateringfacilitiesofanestablishmenttoaclientand,wherenecessary,tomaketheinitialapproachandcontact.Afterthistheclientisreferredtothebanquetingmanagerconcerned.宴会管理宴会经理Owingtothevariedmake-upofeachfunctionsuiteinthevariousestablishmentsthesalesadministrationmanagermusthaveanextensiveknowledgeofroomspecifications,size,lightswitches,electricpoints,heightsofdoorways,maximumfloorloadsandsoon.Thisenableshimorhertogivepositiveandnegativeanswerstoanyrequestsattheinitialmeetingwithaclientwithoutcausinganydelaytoeitherparty.宴会间地板承重Acertainapproachisrequiredwhenmeetingaclient,whomustbemadetofeelateaseimmediately.Thefirstthingtodetermineishowmuchtheclienthasavailabletospendperhead,andtodecidewhetherrequestscomewithinthatparticularpricerange.Ifnot,thismustbemadeclearrightfromthestart.Theclientisusuallygivenabookletofmenustostudybythesalesadministrationmanager.Thesemustbewellpresentedandthereforeactasagoodsellingpointfortheestablishmentconcerned.Themenusandpricerangesshouldbevariedwithachoiceforeachseasonoftheyeartoincludesuchseasonablefoodsasgame.感到舒畅卖点

Thesalesadminstrationmanagermustalsobeapersonofideas.Forveryspecialoccassionsheorsheshouldbeabletomakesuggestionsforthatfunction.Forinstanceathememightbeintroducedtobecarriedthroughoutthemeal.A.ReadthepassageandthenmarkthefollowingstatementsT(True)orF(False):()Thesalesadminstrationmanagerwillcontacttheclientsandarrangeeverythingforthem.()Thesalesadminstrationmanagershouldhaveaknowledgeofthehotelanditsfacilities.()Thebanquetmanagerwillonlycareaboutthefoodarrangement.()Allarrangementshouldbebasedontheexpensestheclientscanoffer.()Themenuandpriceshouldfollowthechangeofthetime.()Anyfunctioncateringshouldhaveathemetocarryout.Key:FTFTTTB.PutthefollowingintoChinese:Themainobjectofthesalesadminstrationmanageristosellthefunctioncateringfacilitiesofanestablishmenttoaclient.销售经理的主要目标是把本店的宴会设施推销给客户。Thesalesadministrationmanagermusthaveanextensiveknowledgeofroomspecifications,size,lightswitches,electricpoints,heightsofdoorways,maximumfloorloadsandsoon.销售经理必须对房间规格、大小、开关位置、电源、门廊高度、地面容积等等，有深入的了解。Thefirstthingtodetermineishowmuchtheclienthasavailabletospendperhead,andtodecidewhetherrequestscomewithinthatparticularpricerange.第一件要决定的事是客户愿意每人花费多少资金，再决定在此价格范围内客户的要求。Themenusandpricerangesshouldbevariedwithachoiceforeachseasonoftheyear.菜单内容和价格范围随四季而选择变化。GroupWork

ArrangingafunctioneventStep1Dividetheclassintofourgroups.Assignonerolecardtoeachgroupatrandom.Step2Askeachgrouptodecideontheirownarrangementoftheeventindetail.Eachgroupissupposedtoproduceastationplan,abanquetmenu,materialsandequipementlistifnecessary.Groupmembersshouldtrytheirbesttoreachareasonablearrangement.Step3After15minutes,inviterepresentativesfromallgroupstoreporttheirplanandpresenttheirreasonsforit.Step4Closebyaskingtheothergrouptostatetheiropinionstothearrangement.RoleCardAWedding100guestsRequirements:WesternWeddingFloraarrangementInvitationcardWeddingreceptionmenuPriestandbridemaidsWeddingcakeRingpillow任务卡花卉布置牧师和伴娘RoleCardBSeminar:HRDevelopmentinChina30guestsRequiements:

RegistrationSignboardforeachsession15minutesTeaBreakinthemorningandafternnoonChineselunchfor30personsMeetingfacilitiesarrangementRoleCardCCocktailParty50guestsRequirements:StandingstyleLivemusicbandAVfacilitiesDancefloorSurprisegiftsDrinkinglist指鸡尾酒会形式RoleCardDFashionShowAbout400Requirement:StagearrangementMake-uproomformodelsLightandLaserfacilitesVIPseatingJournalistareaRefreshmentservicePromotioncorneratentrance时装秀灯光布置指饮料点心服务Writing宴会任务