企业行动入口网站与客户关系管理方案

mySAPMobileWorkplace&CRM

SAP企业行动入口网站与客户关系管理方案

SAPTaiwanAgenda议程SAPToday,今日的SAP速写ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceAgenda议程SAPToday,今日的SAP速写ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceSAPTodaySAPAG2000年的收入:62.6亿欧元

世界第三大独立软件供应商企业应用软件市场的领导者在120多个国家有13,500多家用户安装了36,000约1,000,000个用户不论公司大小都以用户爲中心增加客户满意度并增强客户的信心对SAP全球业务的大量投资24,100多名员工(2000年12月)SAPBEATsWALLSTREETEXPECTATION!ThenWINNERofNEW,NEWECONOMY!GartnerRanksSAPEIPasNo.1SAPToLeadtheEnterprisePortalMarketCREATEACQUIREPARTNERTopTierREACHOUTTO

ALLPEOPLESHAREDVISION,TECHNOLOGYPEOPLE-CENTRICSOLUTIONSSAPCreatesNewCompanySAPPortalsFocusingonEnterprisePortalsandBusinessIntelligence>1000customers>6millionusers>700employeesFirsttomarketwithcompletesolutionVision

MissionBetheleadingglobalcompanydeliveringindividualpeople-centricsolutionsreachingallpeopleCreatesuperiorvalueandacompetitiveadvantagefororganizationsandtheiremployees,partners,andcustomersEmpoweredpeoplecollaborateeffectivelyanywhere,onanytask,atanytime,astheywant.

FullyownedsubsidiaryofSAPAGHeadquarters:PaloAltoCEO:ShaiAgassiSAPAcquiresTopTierTopTierThought-leadingenterpriseportalcompanyHeadquarteredintheUSPatentedDrag&RelateandunificationplatformSAPandTopTieraperfectfit

ComplementaryofferingLong-standingpartnershipwithSAPKeytechnologiesalreadyintegralpartofSAPofferingSAPPortals

ComprehensiveenterpriseportalplatformIntegratingallmajorapplicationsOpenpartneringstrategyTopTierexhibitsthe

mostvision…Gartner“SAPPartnerswithYahoo!Yahoo!185millionpeopleeachmonthworldwide900millionhitsperday65%businessusersStrongestInternetbrandSAPandYahoo!ShareVisionandMissionFocusonpeople-centricsolutionsPeoplecollaboratemoreeasy&effectivelyReachouttoallbusinessusersSAPandYahoo!OfferOneJointSolutionEnterpriseportalsolutionbyYahoo!andSAPPlatformandcontentSAPPortalsdrivesjointdeliveryAvailableQ2/2001“Agenda议程

SAPToday,今日的SAP速写ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagementCustomerReferenceDifferencemySAPWorkplace&PublicExchanges?MarketplaceEnterprisePortalMarketplaceEnterprisePortalMarketplaceEnterprisePortalVendorsCustomers

mySAPWorkplace–E-BusinessPlatformforBilateralCollaboration

SuppliersStakeholdersPartnersCustomersm:nrelationshipIntermediary1:nrelationshipCompanyownedCompanyWheredoEnterprisePortalsGo?IncreasingBusinessValueSimpleWebPresenceCompanyInformationPlatformWebApplication&InformationIntegrationPlatformCollaborativee-BusinessPlatformmySAPWorkplaceEnterprisePortalswillReplacetheDesktopofTodayValueCreationthroughCollaborationCollaborationwith

extendedcommunityIncreaseProductivityEmpowertheemployeesEfficientlymanagethesupplychainFasterdecisionsReducetime-to-marketServecustomersbetterByunderstandingandacting

ontherightissuesWebcontentmanagementBusinessintelligenceUsingacollaborationhubEnterprisePortalEnterprisePartnerEmployeeCustomersSupplierRevenueGenerationCostReductionEnterprisePortal:DoublingtheProductivity218%100%EmployeeSalesRepresentativeGeneralManagerAverageTimeDifferencesin%DuringtheLastRunTimespentwithoutenterpriseportalTimesavingduetoenterpriseportalTimespentusingenterpriseportal175%100%238%100%118%75%138%Reference:UniversityofMannheim,Prof.Dr.FranzSteffens*Pleasenotethatthecostsarebasedon22312usersworldwideoverathreeyearperiod.ofSAPPortalsenterpriseportalsolutionatSAPpermonthanduserNetsavingsCosts*Savings38€355€317€EnterprisePortalPaysOffWithinit’sFirstMonthExpectedsavingsatSAPexceed95million€peryearAgenda议程

SAPToday,今日的SAP速写

ValueProposition

SAPMobileBusinessPortal&CustomersRelationshipManagementCustomerReferencemySAP.com电子商务平台mySAP技术mySAP服务SAPMarkets*mySAP工作台StakeholdersCustomers*

SAPMarkets&CommerceOnejointlydeliverMarketSet™,

SuppliersEmployeesCompanyPartners产业解决方案mySAP

财务mySAP人力资源mySAP电子采购mySAP

商业智能mySAP

供应链管理mySAP生产周期管理mySAP

客户关系管理TheSequeltotheInternetRevolutionMobilebusinessisthesequeltotheInternetrevolution.

Everyonewillbeconnected.0.11101001,0001970196019801990200020102020EarlyadoptersE-mailTCP/IPHTMLE-commerceXMLWAPEveryoneMilitaryUniversitiesSpecialistsInternetusersinmillionsUsersCompanyboundariesmySAP.comWorkplaceWeb-Browser-Access

Workplaceindustryspecificrolerelatedpersonalized“Drag&Relate”INTERNET-BUSINESSFRAMEWORK

Market-placeSingleSign-on3.1HR/34.6FILOHRCRMKMB2BSEMAPOBWCFMmySAP.com-KomponentenopenInternetstandardsR/2Not-mySAP.comPartnerSAPinternalexternalmySAP.com-Internet-ServicesOtherInternet-ServicesCock-pitsNon-SAPNamedUsers

SAPNamedUsers

insidemySAP.comPotentiallynon-SAP

NamedUsersOtherSystemsLegacy-

SystemThePervasiveComputingWaveshandheldsmart2001 2002 2003 2004invisibleFromthehandheldsofthepresenttotheinvisiblesofthefuture–SAPisalwayspreparedRedefiningEnterprisePortalSolutionsEnterprisePortalPlatform

BusinessIntelligencePlatformOpenarchitecture OpendatawarehousingplatformJavaand.Netsupport XML-basedmetadataexchangePortalbuilder OLAPiViewtechnology Multi-dimensionalinformationmodelsContentmanagement Webandad-hocReportingRetrievalandclassification AnalyticalApplicationsplatformUnificationRolemanagement PlatformContentYahoo!contentGenericiViewsBusinessApplica-tionsRoles,Worksets,Cockpits,IndustrySolutionsSetsUnifiersReportsKPIsBusinesscontentDatamodelsSupplierEmployeePartnerCustomerPeoplemySAPWorkplaceEnterprisePortalKeyCapabilitiesofaCompleteCRMSolutionWhoSalesServiceMarketingExecutivesWhatServiceTransactFulfillEngageCustomerInteractionCycleWhichwayInternetMobileTelephonyHowOperationalCollaborativeAnalyticalWorkplaceMarketingSalesServicemySAP

客户关系管理解决方案内建主要功能领域MobileSalesMobileServiceTelesalesTeleserviceInternetcustomerself-serviceInternetsalesInternetmarketingCampaignInternetTelephonyMobileTelemarketingMobileWorkplace–RolesandApplicationsHandheldServiceMobileProcurementHandheldSalesTravelExpensesTravelReservationsLeaveRequestsCustomerAlertsSalesReportsKarenJohnSusanService

TechnicianSalesManagerProcurement

ManagerMiniApps/MobileApplicationsUserRolesScenarioTop10SalesPipeline

Top10PipelineProjects

(StatusA,B,C,D)ByperiodorannualtotalSubsidiarycolumncanbeaddedTop10MessagesbyInstallation

Top10CustomerMessagesby

InstallationincurrentweekIncludesSystemswithStatus

D,T,PSwitchbetweenOnlyStatusP

andAllStatusAgenda议程

SAPToday,今日的SAP速写

ValuePropositionSAPMobileBusinessPortal&CustomerRelationshipManagement

CustomerReferenceOfficialSAPfiguresmySAPWorkplaceinstallations: 2317Atcustomers 1349Atpartners 968mySAPWorkplacelicensedusers: 5701528StandalonemySAPWorkplace 871120*AspartofmySAP.com 4830405*Withoutexternalcommunities/SAPMarkets NumberofWorkplaceinstallations8881114235896018441946208321602284715790870917100124061099050010001500200025003000JanuaryFebruaryMarchAprilMayJuneInstallationsInstallationswithsystems,i.e.licencekeycall-offsSoldWorkplaceuserscomponentpricelistSoldmySAP.comusersbyregionTopTendeals–SoldusersNewinJunemySAPWorkplace“AligningVisions-AligningInternetStrategies”Hewlett-PackardCo.,USAHP,providingcomputingandimagingsolutionsandservicesforbusinessandhome,isfocusedoncapitalizingontheopportunitiesoftheInternetandtheproliferationofelectronicservices.Thecompany’smorethan36,000productsareusedbypeopleforpersonaluseandinindustry,business,engineering,science,medicineandeducation.Inaddition,thecompanymakesnetworkingproducts,medicalelectronicequipment,instrumentsandsystemsforchemicalanalysis,handheldcalculatorsandsemiconductorproducts.HPhas83,200employeesworldwideandhadtotalrevenuefromcontinuingoperationsof$42.4billioninits1999fiscalyear.SUCCESSSLIDE“mySAP.comalignswithHP’svisionforthenextchapteroftheInternet,andournewmySAP.comdevelopmentinitiativesallowustocontinuetoofferourmutualcustomersthebestsolutionsfortheirbusinessneeds—particularlyintheareaofhighlyscalable,highlyavailableInternetsolutions.mySAP.comissettohelpusbecomemoreefficientandeffectiveinouroperations,ultimatelybenefitingnotonlyHP,butalsoourcustomersandpartners.”NickEarle

VicePresidentandChiefMarketingOfficermySAPWorkplace/ESS“mySAPWorkplace/ESS–MakingColgateaBetterPlacetoWork”Colgate-Palmolive,USWithmorethan39,000employeesandworldwiderevenuesof$9+billion,Colgate-PalmoliveisaworldleaderinOralCare,PersonalCare,HouseholdSurfaceCare,FabricCareandPetNutrition.TheheadquarterofColgate-PalmoliveisinNewYork.Colgate-Palmolivesellsitsproductsinover200countriesandterritoriesaroundtheworldundersuchinternationallyrecognizedbrandnamesasColgate,Palmolive,Mennen,Softsoap,Protex,Kolynos,Ajax,Axion,Soupline,SuavitelandFab,aswellasHill’sScienceDietandHill’sPrescriptionDietpetfoods.BesidesusingmySAPWorkplaceenterpriseportalinconjunctionwithEmployeeSelf-Service,Colgate-PalmoliverunsmySAPHRandseveralothere-businesssolutionsfromSAP.SUCCESSSLIDE“WhilecostsavingsisnotaninsignificantaspectofourdecisiontousemySAPWorkplaceinconjunctionwith(SAP)EmployeeSelf-Service,theprimarygoalsweretomakeusafaster,smarterorganizationandfosterthe”Colgate–BecomingtheBestPlacetoWork”spirit.Onewaytoaccomplishthisistoprovideemployeeswitheasyaccesstocurrent,accurateinformation.Also,self-serviceisawayforemployeestoprovideaccurateinformationtothecompanyaboutthemselves.”DaveStevensAssociateDirector,GlobalInformationTechnology

Workplace,CRM,SCM,BI“GoodFood-GoodLife”Nestlé,SwitzerlandWithatotalworkforceof231,000peopleinmorethan500factoriesworldwide,andaconsolidatedturnoverofCHF75billion.NestléisSwitzerland'slargestindustrialcompanyandtheworld'sleadingfoodcompany.Nestléproductsareavailablearoundtheworld.Themainproductareasare:BabyFoods&Cereals,Milk&Dairy,BreakfastCereals,Desserts,Snacks&IceCream,Chocolate&Confectionery,What‘sCooking,Hot&ColdBeverages,MineralWatersandPetCare.SUCCESSSLIDE"WithmySAP.com,wewillrapidlybuildastrong,tightlyintegratedgroupITinfrastructurethatwillallowfocusedcustomizationtouserneedswithoutsurrenderingthebenefitsofgroupwidestandardization.„MarioA.CortiChiefFinancialOfficermySAPWorkplace

“mySAPWorkplaceisaSignificantIncreaseinUsability”SamsungElectronics,KoreaFoundedin1938,SamsungisoneofKorea′sleadingcompaniesfocusingonsectorsasdiverseaselectronicsandbanking.InadditionSamsungplaysalsoamajorroleinavarietyofservicerelatedindustries.CommittedtotheuseofInternetandthechancesresultingfrome-businessSamsungstrivestobecomeoneoftheworld′smostwidelyrecognizedbrandsinalloftheindustriesserved.Samsungisaworldwideoperatingcompanywithmorethan161.000employees.Samsunghashadtotalrevenuesexceeding93,5billionUSdollarsinits1999fiscalyear.SUCCESSSLIDE“BeforethemySAPWorkplace,usershadtologonseveraltimesenteringtheirIDsandpasswords.NowwiththemySAPWorkplace,usersfeellikeusingasinglesystemthatbundlesalltheseparatesystems.It‘sasignificantincreaseinusability.Fromthesystemusersstandpoint,interfaceisthekey.“HeeYoonWonManagerInformationStrategyGroupSAPParticipatesinStrongPartnerEcosystemmySAPMobileBusiness–PartnersWhatisToday′sCustomerBase?mySAPWorkplace–LeadingEnterprisePortalSolutionCompanySizeSmallLargemySAP客户关系管理解决方案参考客户群DiscreteIndustriesBrotherComputerServicesSolutionsHewlettPackardPeugeotSamsungSchneiderElectricSymbolTechnologiesTexasInstrumentsWatersWuerthOil&GasEngenPetroleumSchottConsumerIndustries

AvisumCarlsbergColgate-PalmoliveNestléOsramSylvaniaPhili