【世界经济论坛】应对拥堵：城市和公司如何创新第一英里和最后一英里的交通-2025.3

CombattingCongestion:HowCitiesandCompaniesareInnovatingFirst-and

Last-MileTransport

INSIGHTREPORT

MARCH2025

Images:GettyImages,Unsplash

Contents

Foreword3

ExecutiveSummary4

Introduction5

CaseStudy1:Amsterdam,theNetherlands8

CaseStudy2:Dubai,UnitedArabEmirates10

CaseStudy3:Stockholm,Sweden12

CaseStudy4:HollySprings,Fayetteville,RaefordandGranbury,USA14

CaseStudy5:Varanasi,India16

ConcludingThoughts19

Contributors21

Endnotes22

Disclaimer

Thisdocumentispublishedbythe

WorldEconomicForumasacontributiontoaproject,insightareaorinteraction.

Thefindings,interpretationsand

conclusionsexpressedhereinarearesultofacollaborativeprocessfacilitatedand

endorsedbytheWorldEconomicForumbutwhoseresultsdonotnecessarily

representtheviewsoftheWorldEconomicForum,northeentiretyofitsMembers,

Partnersorotherstakeholders.

©2025WorldEconomicForum.Allrightsreserved.Nopartofthispublicationmaybereproducedortransmittedinanyformorbyanymeans,includingphotocopyingandrecording,orbyanyinformation

storageandretrievalsystem.

CombattingCongestion:HowCitiesandCompaniesareInnovatingFirst-andLast-MileTransport2

CombattingCongestion:HowCitiesandCompaniesareInnovatingFirst-andLast-MileTransport3

March2025

CombattingCongestion:HowCitiesandCompaniesareInnovatingFirst-andLast-MileTransport

Foreword

PurushottamKaushik

Head,CentrefortheFourthIndustrialRevolution,

C4IRIndia

Mostcities,designedforthepast,nowstruggle

withgrowingpopulations,higherenergydemandsandevolvingtransportationneeds.Theoutdated

relianceonsingle-occupancyvehiclescontinuestoleadtocongestion,pollution,longercommutesandroadsafetyconcerns,allofwhichharmproductivityandreducequalityoflife.

Toaddresstheseissues,citiesmustadoptanew

mobilitymodelthatblendstraditionalandinnovativesolutions.Publicandsharedtransport,alongwith

walking,cycling,adoptionofelectricvehicles,

dronesandsmartwarehousing,canplayacritical

role.Astransportsystemsfacemountingpressures,thereisaclearneedforinnovativeapproachesthatensureefficientandsustainableurbanmobility.

Acrucialareaforinterventionistheoptimizationofthefirstandlastmileofurbanjourneys.Enhancingtheefficiencyandsustainabilityofthesesegmentscanprovidebetteraccesstomobilitysystems,alleviatecongestion,bolsterlocaleconomies,andimproveoverallhealthandqualityoflifeinurbanareas.

Thisreportpresentsuniquestrategiesfor

improvingfirst-andlast-miletransport,

showcasingglobalexampleswherepolicy,

technologyandinfrastructurehavebeenused

tocreatelesscongestedandmoreliveablecities.Thecasestudieshighlightedarebynomeanstheonlysolutionsneededtosolvecongestion,asa

rangeofinterventionsandapproachesareneeded.However,thesecaseshighlighttheinnovative

optionsatthedisposalofcitiestoalleviate

congestionthroughfirst-andlast-miletransport,andthepowerofpublic-privatecollaborationindrivingmeaningfulchange.

Alsopresentedinthisreportarethecollectiveeffortsofcitiesandcompaniesworldwidetoconfront

congestionandfostermoresustainableurban

environments.Throughsuchcollaborations,progresscanbemadetowardscreatingcitiesthatarenotonlymorenavigable,butalsobetterplacestoliveand

visit–healthierandmoresustainableforall.

CombattingCongestion:HowCitiesandCompaniesareInnovatingFirst-andLast-MileTransport4

ExecutiveSummary

Citiesandbusinessesaroundtheworldareadoptinginnovativesolutionstoaddressthechallengeofcongestion.

Urbantransportsystemsarefacingnewand

growingpressures.Increasingurbanpopulations,

changingbehavioursanddemandsaround

transport,andchangingsocietalpatternssuchasremoteandhybridworking,allposechallenges

tothetraditionaloperationoftransportincities.

Amongthebiggestchallengesfacingurban

transportiscongestion,underpinnedbytransportsystemsdominatedbysingle-occupancyvehicles

andlimitedurbanspace.Traditionalsolutions

totacklecongestion–suchaspublictransport,

sharedvehicles,walking,cycling,warehousingandpooleddeliveryvehicles–remainvitalinkeeping

citiesmoving.But,withchangingsocietalpatternsaroundtransport,innovativesolutionsareneededtotacklecongestion.

Thisreportfocusesonthechallengeofcongestionincitiesandexploreshowaddressingthefirstandlastmileoftransportcanmitigatethispervasive

issue.Pioneeringapproachesareshowcased

acrosstechnology,policyandinfrastructure,whichdemonstratethenecessityofinnovativestrategiestoenhanceurbanmobility.

Solutionslikemicromobility,data-driventransportmanagement,autonomousvehiclesandinnovativeinfrastructureprojectsarehelpingcitiesdeliver

efficientfirst-andlast-miletransportandreshapeurbanmobility.Theseinnovationsandmanymore

arenotonlyenhancingtheefficiencyofexistingtransportsystems,butalsofuture-proofingurbantransportandcontributingtomoresustainable,liveablecities.

Thediversityofsolutionsexploredinthisreport

reflectsabroadspectrumofinterventions,from

experimentalpilotstoprovenstrategiesthat

significantlyeasecongestionandenhancefirst-andlast-mileconnectivity.Theseinitiativesdemonstratethepotentialforcitiesofvarioussizesandcontextstotacklecongestioneffectivelyandhighlightthe

importanceofcustomizingsolutionstomeetlocalneedsandconditions.

Ascitiescontinuetograpplewithnew

challengesandever-changingtransportneeds,thereisaclearneedforcollaborationamong

stakeholderstodeliverefficientfirst-andlast-miletransportandaddresscongestion.Investmentsininfrastructure,theintegrationofevolving

technologiesandflexiblepoliciesdependonstrongpublic-privatecooperation.

Thisreporthighlightsinnovativeapproachestofirst-andlast-miletransport,contributingtothereimaginingofurbantransport.Embracingthesesolutionscancreatemoreaccessible,navigable,sustainableandhealthiertransportsystemsthatmeetthedemandsofmoderncities.

CombattingCongestion:HowCitiesandCompaniesareInnovatingFirst-andLast-MileTransport5

Introduction

Addressingcongestiondemandsinnovativeandfocusedfirst-andlast-milesolutionsforenablingsustainablemobility.

Citiesconstituteasignificantproportion

ofenvironmentalpollution,accountingfor

approximately60-80%ofworldwideenergy

consumptionandmorethan75%ofcarbon

emissions.1Oneoftheprimarysourcesofthese

emissionsisthetransportsector,whichcontributesapproximatelyone-quarterofallenergy-related

greenhousegas(GHG)emissions.2Since1970,

transportemissionshaveincreasednearlythreefold.Thesectorcurrentlyranksasthesecond-largest

contributortoglobalcarbonemissions,3withroad-basedtransportaccountingforaround75%of

alltransportemissions.4Inmanycities,transportaccountsforaboutone-thirdoftotalcarbon

emissions,5andwithothersectorssuchasenergyrapidlydecarbonizing,transportisthelargest

sourceofemissionsformanycitiesthroughout

theworld.Thecontinueddependenceoninternalcombustionenginevehicles,coupledwiththehighuseofsingle-occupancyvehicles,makestacklingemissionsfromtransportamajorchallenge.

Beyondthechallengeofemissions,transport

systemscharacterizedbysingle-occupancy

vehiclesmeanthatmanycitiescontinuetostrugglewiththeissueofroadtrafficcongestion.Congestionaddshundredsofhourstojourneytimeseach

yearinmajorcitiesaroundtheworld,causingbothlongercommutetimesanddelaystothedelivery

ofgoods,costingmillionsofdollarsinexcessfuelconsumptionandlossofproductivity.6,7Ontopofdelaysintraveltimes,congestionputspressure

oncitiesthroughinfrastructurestrain,decreased

qualityoflife,aswellasincreasedemissionsand

pollution.8Solutionsareneededtotackletheissueofcongestionandadvancethetransitiontomoreefficient,sustainabletransportationmodelsincities.

Localandnationalauthoritiesplayakeyrolein

addressingcongestion,withoneofthemost

effectivestrategiesbeingtheimprovementoffirst-

andlast-milejourneys.Firstandlastmilereferstothetransportationofgoodsorpeopleatthebeginning

orendpartofajourney,whichincities,areoften

majorcontributorstocongestionduetothehigh

numberofsingle-occupancyvehiclestypicallybeingused.Interveninginfirst-andlast-miletransportiscrucialforreducingcongestionandpollution9whileimprovingoveralltransportefficiencyincities.

Whilesharedtransport,publictransit,walkingandcyclingarevitalforreducingcongestion,citiesneednewsolutionstomeetevolvingurbantransport

demands.Acomprehensiveapproachacross

technology,policyandinfrastructureisrequiredtodeliverefficientfirst-andlast-milejourneys.This

reportexaminesarangeofinnovativesolutions,

fromprovenmethodswithclearimpactsto

emergingtechnologiesbeingtestedtoaddress

congestion.Manyofthesesolutionsaretheresultofpublic-privatecollaboration,whichiscrucialfor

developingeffectivefirst-andlast-mileinterventions.

First-andlast-milepassengertransport

Transportjourneysencompassthemovementfromone’sorigintothedesireddestination,whether

itbeforwork,medicalappointments,shopping,

educationalpurposes,orleisureactivities.When

travellingbypublictransport,thedistance

individualsneedtotravelfromthepointoforigintoatransitstopiscommonlyreferredtoasthefirst

mileofthejourney,whereasthedistancefromthearrivaltransitstoptothedestinationisreferredto

asthelastmileofthejourney.Effectivefirst-and

last-milesolutionsinpassengertransportplayavitalroleinfosteringaseamless,efficientandaccessiblepublictransportexperience,enablingpeopleto

easilyaccesspublictransportservices.

FIGURE1.

Typicalpassengerjourney

Firstmile

>

Lastmile

>

OriginDesitination

CombattingCongestion:HowCitiesandCompaniesareInnovatingFirst-andLast-MileTransport6

2.

FIGURE

Traditionalfirst-andlast-milesolutionsencompasswalking,cycling,privatevehicleuseandshared

mobilityservicessuchastaxis.However,emergingalternativessuchasmicromobility(e.g.e-scooters),ridesharingandon-demandpublictransportare

increasinglygainingtractionglobally.Inaddition,experimentalinitiativessuchaspilotprogrammesofautonomousvehiclesarebeingexplored

worldwide,offeringpotentialsolutionstoalleviateurbancongestion.

Typicallogistictransportationjourney

First-andlast-miledeliveryingoods/freighttransport

Thetermfirst-miledeliveryreferstothestartofthedeliveryportionofthesupplychainandthelastmiletotheendofthesupplychain.First-mileoperationsgetproductsfromthemanufacturerviaacouriertoacarrier.Last-mileoperationsfinishwhentheorderisdeliveredtothecustomer.10

Firstmile

>

Lastmile

>

OriginDesitination

Duetoincreasedtrendsinonlineshoppingand

homedeliveries,thenumberofdeliveryvehiclesoncitystreetshasgrownsignificantlyinrecentyears.

Paststudieshaveestimatedthatintheglobaltop

100cities,deliveryvehiclesmayincreaseby36%

by2030.Consequently,emissionsfromdelivery

trafficcouldincreaseby32%,withcongestionrisingbyover21%,equallinganadditional11minutesofcommutetimeforeachpassengeronadailybasis.11

Approximately70%ofdeliverycompaniesclaim

thatspeedandestimatedtimeofdelivery(ETD)arethemainchallengestheyfacetodaywhilemanagingcustomerexpectations.12Urbanfreighthasa

disproportionatelyhighimpactoncongestionandemissionsduetothenumberandsizeofvehicles.Amongthemainbarriersthatpreventmeeting

speedanddeliverytimepredictionsareroad

congestion,andpoortrafficroutingstrategies.Theconventionalformoffreightdeliveries,usinghighvolumesoftrucksandminivans,putssignificant

pressureontrafficcongestion,aswellascausinglocalairpollution,emissionsandconcernsaround

roadsafety.Arangeofsolutionsisbeingusedto

reducetheuseoftheselargevehiclesandalleviatecongestion,withalternativessuchase-cargobikes,smallelectricvehiclesanddeliverydronesholdingpromisetoreplacethesevehicles.Deployingthesesolutions,complementedbydefinedpublicpoliciesandnecessaryinfrastructure,willenableamore

sustainablemovementofgoods,tacklingtraffic

congestionandreducingthefootprintofdeliveriesoncitystreets.

Theanalysisapproach

Thisreportaimstoshowcaseinnovativeand

uniquesolutionsthatarebeingdeployedbycitiestoaddresscongestionnotsolvedbytraditional

first-andlast-miletransportationsolutions(i.e.walking,cycling,privatevehicleuse,shared

mobility,shareddelivery,warehousing,etc).Theselectionprocessforcasestudiesfollowedtheapproachoutlinedbelow:

CombattingCongestion:HowCitiesandCompaniesareInnovatingFirst-andLast-MileTransport7

FIGURE3.Approachtoaselectionofcasestudies

SolutionsBroadsolutionsassessedShortlistingcriteriaShortlisedcasestudies

Emergingsolutions

Public-Provate

collaboration

Diversecontexts

NorthCarolina,USA

Varanasi,India

Literaturereviewoffirst/lastmilesolutionssolvingtrafficcongestion

>

Identification

ofcasestudies

acrosseach

solution

>

Amsterdam,Netherlands

Stockholm,Sweden

Documentation

Dubai,UAE

>

Throughanextensiveliteraturereview,arange

ofsolutionsfordeliveringinnovativefirst-and

last-miletransportforbothpassengerandfreighttransportwereidentified.Over20solutionswere

shortlistedforinvestigation,withsixcasestaken

forwardforinvestigationinthisreport.Thefivecasestudieswereselectedtomeetfourkeyparameters:emergingorinnovativesolutionsbasedonuniquetechnology,policy,orinfrastructure;public-privatecollaborationunderpinningthesuccessofthe

solution;adiversegeographicalrepresentationofsolutionsfromdifferinglocationsandurbancontexts;andinformationavailabilityonthe

existingorexpectedimpactofthesolutionto

alleviatecongestionanddeliverefficientfirst-andlast-miletransport.

Itisimportanttonotethattheaimofthisreportis

nottopresentadefinitivelistoffirst-andlast-milesolutionsthatsolveon-roadtrafficcongestion,butrathertoshowcaseunique,innovativesolutions

fromacrosstheworldthathavecreated,orare

predictedtocreate,apositiveimpactintackling

congestionthroughinterventionstoimprovethe

efficiencyoffirst-andlast-miletransport.Assuch,solutionsinthecasestudiescoverarangeof

interventions–frompolicyandinfrastructuretodataandnewtechnologicalresponses.

CombattingCongestion:HowCitiesandCompaniesareInnovatingFirst-andLast-MileTransport8

CASESTUDY1

Autonomouswatertaxis

Amsterdam,theNetherlands

STATUS

Implemented

Overviewofmobilitychallenge

TheextensivecanalsysteminAmsterdamhashistorically

playedacrucialroleinthecity’sdevelopmenthavingbeenbuiltforvariouspurposes,includingtransportation,trade

anddefence.However,thehistoricinfrastructure,particularlythewallsandbridgesaroundthecanalsystem,isnowa

significantconcernforthecity.Theageanddesignofthesestructuresstruggletowithstandmoderntrafficdemands,

especiallyheavydeliveryvehicles.Asaresult,partsofthe

city’slegacyinfrastructurearedeteriorating.Thisissuehaspromptedtheneedformobilitysolutionsthatcanshiftsomeofthecity’strafficfromtheroadtothewaterwaysandalsoreducetheburdenofdeliveriesinthecity.

Anotherkeychallengeexistsforwaterways–alackofskilledshippers.SowhilemanymannedboatscurrentlyoperateonAmsterdamwaterways,scalingtheseoperations,ormakingthemmoreon-demandandflexibleinrouting,requires

driverlesssolutions.13

Solution:Roboatautonomouswatertaxiandsustainableinner-city

logisticscentres

TheRoboatinitiativewasacollaborativeresearcheffort

ledbytheAMSInstitute,involvingscholarsfromthe

MassachusettsInstituteofTechnology,DelftUniversityof

Technology,andWageningenUniversityandResearch

supportedbyWaternet,theCityofAmsterdamandthe

CityofBoston.14Theprojectsoughttoleverageemerging

technologytooptimizeAmsterdam’scanalsystemforbothfreightandpublictransport.Centraltotheprojectwasthedevelopmentofmodular,zero-emission,autonomousboats,aimedatrevitalizingthecanalsandthesignificanceofthe

canalswithinthecityscape.

ThefivekeyusecasesenvisagedfortheRoboatprojectwere:

1.Passengertransport:ThemostapparentuseofRoboatsisaswatertaxisorpassengershuttlevessels,providing

aconvenientandeco-friendlymodeoftransportationforresidentsandvisitors.Thenavigationcomponentinthe

systemcalculatesfrompathAtoBusingGPStechnologywiththemapofthelocalenvironment.

2.Logistics:Roboatsaretobeutilizedforlogisticsandtransportingvariousgoodstodifferentpartsofthecity,reducingtheneedforheavytrucksonthecity’sroads.

3.Datacollection:RoboatsequippedwithLiDAR

technologyandsensorscouldserveasvaluabletoolsforurbandatacollection.Forexample,waterqualitysensorscanprovidereal-timedataonthestateofAmsterdam’swaters,aidinginmonitoringandmanagingwaterqualityandenvironmentalconditions.

4.Flexibleinfrastructure:Themodulardesignofthese

autonomousboatsallowsthemtoself-assembleand

formtemporarystructures,suchasbridges.Thisfeaturecanbeespeciallyusefulforreducingtrafficcongestionduringrushhoursbycreatingadditionalpathwaysfor

vehiclesandpedestrians.

5.Wastecollection:Replacingcurrentroadtransport

forrefusecollectionalongstreetslinedbycanalswill

helpcleanupthestreetenvironmentandfreeupspaceonstreets.Replacingcurrentroadtransportforrefusecollectionalongcanal-linedstreetswillhelpcleanupthestreetenvironmentandfreeupspaceonthestreets.

Amsterdamisalsoinnovatingsustainablegoodsdeliveries.CTParkinAmsterdamCitystandsasthepioneering

multimodal,multi-levelinner-citylogisticscentreinthe

country,offeringstrategicconnectivitytourbanhubsvia

bothlandandwaterroutes.CTParkisstrategicallydesignedforlast-miledeliveriestodenselypopulatedregionsin

anemission-freemanner.15Withmorethan200charging

stationsforelectricvehiclesandotheremission-free

transportationoptions,itemergesasanoptimalhubforlast-miledeliveries.

Deudekom,aremovalcompanywithawarehousein

Amsterdam’sDuivendrechtarea,usesitswarehouseasacentralhubforconsolidatinggoodsdeliveriesaroundthecity.Italsoadvocatesforsupplierstoconsolidatedeliveriestoreducemileage,CO2emissionsandthenumberoftrips.Researchindicatesthaturbanlogisticsfacilities,suchas

microhubs,canenhancethecost-effectiveuseoflightelectricfreightvehicles(LEFVs)byreducingthedistancetocustomers.

Energiewacht,basedinHeemstede,installssmartenergy

metersintheAmsterdamregion.DuetoscarceparkingandheavytrafficinAmsterdam,mechanicswastesignificant

timeontravelandparking.Toaddressthis,amobile

hubiscentrallyparkedintheworkareathroughoutthe

dayforresupply.Thissystempotentiallysaves30%on

transportationcostsandreducesCO2emissionsby80%.

Nedcargo,oneoftheNetherlands’largestlogisticsserviceproviders,specializesintransportingfoodandbeverages.

CombattingCongestion:HowCitiesandCompaniesareInnovatingFirst-andLast-MileTransport9

riversystem.Roboat’ssystemcanidentifyallobjectsinthewaterandprovidesthisinformationtothecaptaintomakethecrossingsafer.Thecompanyalsosupplieditssystem

toashippingproviderandlocaloperatorinParisforthe

2024OlympicstohelpcarrypassengersacrosstheSeine.19Roboat’sprototypevehicleiszeroemissions,andthe

companyisseekingtoembedelectrificationasaprincipleofitsplanstoscalethetechnologyinthefuture.20

Roboat’sabilitytooperatesafelyandefficientlyindynamic

urbanenvironmentswithextensivewaternetworkslike

Amsterdamholdspromiseforfutureapplications.With

manycitiesacrosstheworldstillhavingcanalsasakey

featureofurbanform,autonomousrivertransportsolutions

suchasRoboatcouldholdpromisetoalleviatepressure

ontheroadnetworkandprovidesustainable,intelligent

transportforpassengersandfreight,strengtheningtransportconnectionsacrosscities.TheRoboatinitiativealsohighlightsthesignificanceofpublicprivatecollaborationindeploying

innovativetransportationsolutions.

Sustainabledeliverysolutionsandcongestionalleviation

canbeachievedthroughinnovativeapproachesinurban

logisticssuchasCTPark.Byestablishingmultimodalhubs

strategicallylocatedwithincitycentres,deliveryoperations

canoptimizeaccesstodenselypopulatedareaswhile

minimizingenvironmentalimpact.Incorporatingemission-freevehiclesandcharginginfrastructure,suchhubspromoteeco-friendlytransportationmethods.Additionally,byfacilitating

last-miledeliveriesefficiently,theycontributetoreducingcongestionandimprovingoverallurbanmobility.

Traditionallyusinglorriesforcitydeliveries,Nedcargofacedchallengesduetostricterenvironmentalregulationsand

safetyconcernsinnarrowcitystreets.In2018,studentsfromtheRotterdamUniversityofAppliedSciencesestablished

aconsolidationcentretodelivergoodstoNedcargo’s

customersintheinnercityofRotterdambydifferenttypes

ofLEFVs.Datarevealeda30%reductioninroundtriptimes,andmorethan90%reductioninCO2andNOxascomparedtolorries.Customersurveysalsoindicatedincreased

satisfactionwiththenewdeliverymethod.16

Impactandtakeaways

Sinceitsestablishmentin2015,theRoboatprojecthas

amassedasubstantialbodyofscientificknowledgethroughresearch,visualizations,experimentsandprototyping.

Thisplethoraofinformationencompassesautonomous

navigation,perception-controlsystemsandpotential

applicationswhereinRoboatscouldserveasanalternativeformofpublictransport.Thefirstprototypesweretestedin2017,withaseconddemonstrationtakingplacein2018.17In2021,onewatertaxiandonewastecollectionboatwerelaunchedforlivetestinginAmsterdamwaterways.18

Subsequently,Roboatofficiallylaunchedasastart-up

companyinearly2023withafocusonitsautonomous

system,whichcanbeinstalledinnew-buildboats,aswellasinexistingvessels.Amsterdam’spublictransportcompanyGVBusesthissystemforitsferryservicesacrosstheIJ

CombattingCongestion:HowCitiesandCompaniesareInnovatingFirst-andLast-MileTransport10

Taxitrafficmanagement

Dubai,UnitedArabEmirates STATUSImplemented

Overviewofmobilitychallenge

Taxiservices,aswithothersharedmobilityservices,are

widelyrecognizedasindispensablefirst-andlast-mile

solutionsinurbanareas,ensuringseamlesstransportation

andreducingdependencyonprivatecarswithincities.

However,challengesstemmingfromdisorganizedpassengerdemandandunpredictabledriverpatternshaveledtoan

unbalanceddistributionoftaxisinmanycities,particularly

duringpeaktraffichours.Consequently,passengerscan

experiencelongerwaitingtimesandincreasedfareswhiletaxidriversnavigatethroughcongestedtrafficlanes,leadingto

ademand-supplygap,longercommutetimesandincreasedstresslevels.Suchoperationalinefficiencyalsohampers

theincomeoftaxiserviceprovidersandunderminesoverallpassengersatisfaction,primarilyattributedtoprolongedwaittimesandtheinabilitytoaccesstimelyservicewhenrequired.

InDubai,acitythathasexperiencedsignificantgrowthin

recentyearsandcontinuestogrowrapidly,developinganefficienttransportsystemisapriority.Around60%oftripsinDubaiaremadebyprivatevehicles,21makingthegrowthofsharedandpublictransportservicesimportanttominimizecongestion.Theuseoftaxisandsharedmobilityservices

isontherise,witharound114millionjourneystakingplacein2023,an8%increasefrom2022.22Withtaxisbecominganincreasinglyimportantmodeoftransportinthecity,

managingthemefficientlyisapriority.

Solution:Dynamicheatmaps

TheDubaiRoadsandTransportAuthority(RTA)launched

theDynamicHeatMapsProgrammefortaxiswithTrapeze’sartificialintelligence(AI)technology,whichhighlightshigh-demandareasandpotentialpassengerconcentrations.

Theseheatmapsaredynamicallyupdatedusingreal-timedataanalysisthroughadvancedAIwithintheEnterprise

CommandandControlCenter(EC3)ofthecity.Alltaxis

areequippedwithsma