账户绩效问题申诉模板

FBM发货延迟率过高DearAmazon,wearecontactingyouregardingourselleraccountsuspensiononamazon,andwehaverealizedthatoursellershippingdelayratealreadyreachthe43.73%.I'msosorryforthat,weonceprovicedbadbuyingexperiencetoourcustomers.Themostreasonwasbecauseisthatsometimes,whenthecustomerspleaceorderonweekendandnearweekend,Iignoredtoinformthewarehousetopackanddeliverythepackages.I'mverysorryfortheresult.today,whenwesawtheletter,andIfoundoutthat,becauseofmymistake,IhavebroughtbigtroubletoourAccount,Ifeelverysorryforthat.andourmanagerblamedmeserious,andstrictlyrequiremethatImustreporttheshippinginformationtohimeveryday,includingweekend.ProofofAction1.Everyday,whenwereceivingorder,wemustsendthemoutatthesameday.we'llarrangesomeoneondutyattheweekend.Incaseourcustomerplaceorderinweekend,we'llhavecolleaguestopackandsendoutthepackages.2.Fromnowon,ourdepartmentwillhaveameetingeverydayintheafternoon,todiscusstheproblemwemetandconfirmtheshippinginformationofthewholeday.3.We'llrequireourcooperatedForwardAgencytocomeanddeliveryourpackageeveryday,evenweekend.everyday'spackagesmustbesentoutatthesameday.4.Fromnowon,mostofourproductswillbesenttoAmazonStore,usingFBA.Allofourcompanywilltryourbesttocleanuptheproblemofdelayshippingrateproblem.atthesametime,we'llalsotryourbesttoimproveourcustomerservice,timelycustomercommunication,tosolveanyproblems,toimproveourcustomers'satisfaction.Ibelieveimprovinginventorymanagement,timelydelivery,improvingcustomerservice,couldimproveourcustomersatisfaction.WehopeAmazoncanlistentoourplansandrestoreoursalesprivileges.We'llbecomeoneofthebestsellersofAmazoninthefuture.Anywaywearesososorryforthedelaytrackingratebefore.Inthefuture,wewilltryourbesttosendouttheparcelwithinoneworkingday,notlessthantwodaysintheweekend.Ourpurposeistoprovideverycustomerwithgooditemandgreatservice.Thanksforyourtimeandlookingforwardtoconsiderthisappeal.Ifyouhaveanyotherquestion,pleasefeelfreetocontactus,we'reawaitingforyourreply.YourSincerelyXXXX

亲爱的亚马逊，我们正在就我们在亚马逊上暂停卖家账户一事与您联系，我们意识到我们的卖家发货延迟率已经达到43.73%。非常抱歉，我们曾给客户带来不好的购买体验。最主要是因为有时候客户在周末和临近周末下单的时候，我没有通知仓库打包发货。我对结果感到非常抱歉。今天，当我们看到这封信时，我发现因为我的错误，给我们的账户带来了很大的麻烦，我感到非常抱歉。我们的经理责备我很严重，并严格要求我每天必须向他报告发货信息，包括周末。行动证明1.每天，当我们收到订单时，我们必须在同一天发出。我们会在周末安排专人值班。如果客户周末下单，我们会有同事打包寄出。2、以后我部每天下午开会，讨论遇到的问题，确定全天的发货信息。3.我们会要求我们合作的货代每天上门派送我们的包裹，周末也不例外。每天的包裹必须在同一天寄出。4.从现在开始，我们的大部分产品将使用FBA发送到亚马逊商店。我们公司将尽最大努力解决延迟运费问题。同时，我们也会努力改善客户服务，及时与客户沟通，解决问题，提高客户满意度。我相信改善库存管理、及时交货、改善客户服务可以提高我们的客户满意度。我们希望亚马逊能够听取我们的计划并恢复我们的销售特权。我们将来会成为亚马逊最畅销的卖家之一。无论如何，我们对之前的延迟跟踪率感到非常抱歉。以后尽量在一个工作日内发出，周末不少于两天。我们的宗旨是为每一位客户提供优质的产品和优质的服务。感谢您抽出宝贵时间并期待考虑这一上诉。如果您有任何其他问题，请随时与我们联系，我们正在等待您的回复。

侵权申诉DearAmazon,Thanksforyourpatienceaboutourissue.Weextremelyapologizefortheinconveniencetoyou.Wegottorecognizethatwemadeamistakeandmayinfringetheintellectualpropertyrightsofothers.WhenwereceivedyouremailaboutthisissuewehavecreatedremoveorderofourFBAstocktopreventthesimilarcomplaint.Nowwehavesendanemailtoamazonsupport@XXX.comatJune15,2017pleadthemtowithdrawthecomplaintandwehavetomakeacommitmenttothem:Wetakethefollowingmeasuresafterwegotyouremail:1.SincewegottheWarningNoticeofIntellectualPropertyRightsInfringementaboutourASIN:侵权的ASIN码mayinfringetheintellectualpropertyrightsofothers,wehaveremovealltheinventorystopsellingatfirsttime,nowwehavedeletedthislistingnowandwenolongersellitagain.2.Wehavecontacttherightsownerforretractingthecomplaintsandmadethemostsincerewordsofapology,butwehaven’treceivedanyrespondedupuntilnow,wewillcloselywatchthereply.Aboutthisissue,wehavetakenthefollowingstepstohelpustoresolvetheissueandpreventsimilarcomplaints.1.Wehavecheckedallthelistingdetailfromtitle,image,descriptionandbulletpointtoensurehavenoinformationinmisunderstanding.Andwearefirmlydeletingallthelistingsthatcouldshowanysignsofconflictswithintellectualpropertyrights.2.Wehaveestablishtheprofessionalhandlingteamtotakecareoflisting100%matchondescription,images,bulletpoints,&searchterms,etc.NevermakemoremistakesoftheProductDesignorBrand.3.Wehaveorganizedourownresearchdepartmenttomakesurewecansellourownproductswithourowndesign&modelinsteadofpurchasingfromoursupplier,topreventanypossibleinfringementproblemsonTrademarks&Packages&Design.4.Alloftheemailorcomplaintansweredandresolveunder24hours.Provideagoodafter-salesservice.Hopeyoucangivemeachanceagain.Ifthere’sanyotherinformationyouneed,pleasefeelfreetocontactus.Yourssincerely,StoreNameAppealService

亲爱的亚马逊，感谢您对我们的问题的耐心等待。对于给您带来的不便，我们深表歉意。我们必须认识到我们犯了一个错误，可能会侵犯他人的知识产权。当我们收到您关于此问题的电子邮件时，我们已经创建了我们FBA库存的移除订单，以防止类似的投诉。现在我们已经在2017年6月15日发邮件到amazonsupport@XXX.com请求他们撤回投诉，我们要向他们承诺：我们收到您的邮件后会采取以下措施：1.由于收到我们ASIN侵犯知识产权的警告通知：盗权的ASIN码可能侵犯他人知识产权，我们已第一时间下架所有库存停售，现删除此listing并我们不再出售它了。2、我们已经联系权利人撤回投诉，并做出了最诚挚的道歉，但目前还没有得到任何回应，我们将密切关注。关于这个问题，我们采取了以下措施来帮助我们解决问题并防止类似的投诉。1.我们已经从标题、图片、描述和要点检查了所有列表细节，以确保没有任何信息被误解。并且我们将坚决删除所有可能显示出任何与知识产权冲突迹象的列表。2.我们已经建立了专业的处理团队来确保列表在描述、图像、要点和搜索词等方面100%匹配。不要在产品设计或品牌上犯更多的错误。3.我们组织了自己的研究部门，确保我们可以用自己的设计和模型销售自己的产品，而不是从我们的供应商那里购买，以防止任何可能的商标、包装和设计侵权问题。4.所有邮件或投诉均在24小时内回复并解决。提供良好的售后服务。希望你能再给我一次机会。如果您需要任何其他信息，请随时与我们联系。

ODR订单缺陷率过高DearAmazonSellerPerformanceTeam,WeunderstandthatrecentlyourperformanceasaselleronAhasfallenbelowbothAmazon'sandourownstandardsofquality.IbelieveitismainlybecauseofourinadequatecommunicationthatwehaverecentlyseentwoA-ZguaranteeclaimswhichhaveresultedinourODRexceedingtheperformancetargetof<1%.Unfortunately,wechangedtheListingsStatustobeInactivefrom23/01/2014to06/02/2014becauseofalongvacation,obviously,thetwocomplaintsarenightmareduringtheperiodwithoutorder.PlanofAction:Wearetakingthefollowingstepstoimproveourperformance:1.Reviewallofproductstomakesurethatthepicturesanddescriptionsareaccuratelymatchwithourproducts.2.Mostimportantly,wewillcompletetheinvestigationmorequicklyandproactively（within12hours）toanyproblemswithcustomerorderstokeepourcustomersmoreinformedandhelppreventA-Zguaranteeclaimsasmuchaspossible,thenreplacementorafullrefundwillbedonewithin24hours.3.Inaddition,wewillmoreaggressivelymonitorourperformancemetricstoassurewearemeetingthestandardssetbyAmazonandourownstandardsofqualitycustomerservice.YourSincerelyXXXX亲爱的亚马逊卖家绩效团队，我们了解到，最近我们作为A卖家的表现已低于亚马逊和我们自己的质量标准。我认为主要是因为我们的沟通不充分，我们最近看到两起A-Z担保索赔，导致我们的ODR超过<1%的绩效目标。不幸的是，由于长假，我们将ListingsStatus从23/01/2014更改为Inactive至06/02/2014，显然，这两个投诉在没有订单期间是噩梦。行动计划：我们正在采取以下步骤来提高我们的绩效：1.检查所有产品，确保图片和描述与我们的产品准确匹配。2.最重要的是，我们将更快速、更主动地（在12小时内）完成对客户订单的任何问题的调查，以使我们的客户更加清醒，并尽可能帮助防止A-Z保证索赔，然后更换或全额退款24小时内完成。3.此外，我们将更积极地监控我们的绩效指标，以确保我们符合亚马逊设定的标准和我们自己的优质客户服务标准。忠实于你的XXXX

ODR订单缺陷率过高DearAmazon,IunderstandthatrecentlyourperformanceasaselleronAhasfallenbelowbothAmazon'sandourownstandardsofquality.Ibelievetherearetwomainreasonsthishashappened:Disorganizationinourinventorymanagementhasresultedinlateshipmentsand,evenworse,unavailableitems.Whenlateshipmentsandunavailableitemshaveoccurredourresponsetohasbeentooslowandcommunicationwithcustomershasnotbeenadequate.IbelieveitismainlybecauseofourinadequatecommunicationthatwehaverecentlyseenanincreaseincustomerA-zguaranteeclaimswhichhasresultedinourorderdefectrateexceedingtheperformancetargetof<1%.PlanofAction:Wearetakingthefollowingstepstoimproveourperformance:Improveinventorycontrolbyreducingthenumberofitemsoffereduntilwehavesystemsinplacetomoreadequatelyhandlethenumberoforderswearereceiving.Mostimportantly,wewillrespondmorequicklyandproactivelytoanyproblemswithcustomerorderstokeepourcustomersmoreinformedandhelppreventA-zguaranteeclaims.Inaddition,wewillmoreaggressivelymonitorourperformancemetricstoassurewearemeetingthestandardssetbyAmazonandourownstandardsofqualitycustomerservice.Inevaluatingoursellingpractices,wefoundamistakeinourinventoryuploadfile.OurPlanofAction:Ourinventoryfilehasbeenreviewed.Allmisclassifiedconditionitemshavebeenre-categorizedtofollowAmazon'sConditionGuidelines.EntireinventoryhasbeendeletedfromMarketplacetoreflectallchanges.Allofourvendors'inventorywillbereviewedbeforeaddingtoourinventory.Pleaseletusknowwhatshouldbedonetoreinstateouraccount,wearelookingforwardtohearingfromyou.YourSincerelyXXX

亲爱的亚马逊，我了解最近我们作为亚马逊网站卖家的表现低于亚马逊和我们自己的质量标准。我认为发生这种情况的主要原因有两个：我们库存管理的混乱导致发货延迟，更糟糕的是，无法获得物品。当发生延迟发货和无法提供商品时，我们的响应速度太慢，并且与客户的沟通不充分。我认为主要是因为我们沟通不充分，最近我们看到客户A-z担保索赔增加，导致我们的订单缺陷率超过<1%的绩效目标。行动计划：我们正在采取以下步骤来提高我们的绩效：通过减少提供的物品数量来改善库存控制，直到我们有适当的系统来更充分地处理我们收到的订单数量。最重要的是，我们将更快、更主动地响应客户订单的任何问题，让我们的客户了解更多信息并帮助防止A-z担保索赔。此外，我们将更积极地监控我们的绩效指标，以确保我们符合亚马逊设定的标准和我们自己的优质客户服务标准。在评估我们的销售实践时，我们发现库存上传文件存在错误。我们的行动计划：我们的库存文件已经过审查。所有错误分类的状况商品都已重新分类，以遵循亚马逊的状况指南。整个库存已从市场中删除以反映所有更改。我们所有供应商的库存都将在添加到我们的库存之前进行审查。请告诉我们应该如何恢复我们的帐户，我们期待您的来信。

FBM发货延迟率过高导致停售DearAmazon,Wearecontactingyouregardingourselleraccountsuspension.WerealizethedelaysinshippingordershasnotcompliedwithAmazon'sperformancetargetoflessthan4%,norourtargetoflessthan2%.Wehavereviewedourfulfillmentproceduresandhavedeterminedthetwoareasthatneedtobeaddressed:ShipmentCreationandInventoryAvailability.WerealizeweneededadditionalsupportformanagingfulfillmentforourAmazonorders.Toachieveourgoalofmorethan98%on-timeshippingwehaveaddedadditionalstafftosupportthesalespersoninourretailstorewhohandlesAmazonfulfillment.Thiswillallowustohavepackagespreparedandreadytoshipmoreefficiently.ToaddressinventoryavailabilityissueswehaveconsolidatedourAmazoninventoryintoonelocationtospeedshipmentcreation.HavingallAmazoninventoryatonelocationwilleliminatedelaysingettingproductoutbytheExpectedShipDate.Thankyouforconsideringthisappeal.YourSincerelyXXX亲爱的亚马逊，我们正在就我们的卖家账户暂停事宜与您联系。我们意识到发货订单的延迟既不符合亚马逊低于4%的绩效目标，也不符合我们低于2%的目标。我们审查了我们的履行程序，并确定了需要解决的两个方面：货件创建和库存可用性。我们意识到我们需要额外的支持来管理亚马逊订单的履行。为了实现超过98%的准时发货率的目标，我们增加了额外的员工来支持我们零售店中处理亚马逊订单履行的销售人员。这将使我们能够准备好包裹并准备好更有效地运送。为了解决库存可用性问题，我们已将我们的亚马逊库存整合到一个位置以加速发货创建。将所有亚马逊库存集中在一个地点将消除在预计发货日期之前发货的延误。感谢您考虑此上诉。

停售DearAmazon,wearecontactingyouregardingourselleraccountsuspensiononamazon,andwehavehavetriedusingourownaccounttotrytobuytheirownstoregoods.I'msosorryforthat,occurAmazonPaymentssystemtocreatetransactionsbetweenrelatedaccountsOfthings.today,whenwesawtheletter,andIfoundoutthat,becauseofmymistake,IhavebroughtbigtroubletoourAccount,Ifeelverysorryforthat.andourmanagerblamedmeserious,andstrictlyrequiremethatImustLearntheAmazonpolicy，everyday.1.Wecheckedouronlyaccount,becauseItrytobuyshopgoods,IseriouslystudiedtheAmazonpolicytoensurethatafterthecasewillnotbeasimilarsituation.2.Fromnowon,ourdepartmentwill