乘务英语考试题及答案

乘务英语考试题及答案姓名：____________________

一、选择题（每题2分，共20分）

1.Whatisthemainpurposeofaflightattendantonacommercialairplane?

A.Toservefoodanddrinks

B.Toensurepassengersafety

C.Toprovideentertainment

D.Tosellduty-freeitems

2.Whichofthefollowingisacommonphraseusedbyflightattendantstosignalpassengerstofastentheirseatbelts?

A."Ladiesandgentlemen,pleasesecureyourseatbelts"

B."Pleasefastenyourseatbelts"

C."Seatbeltfasteningismandatory"

D."Secureyourseatbelts,please"

3.Whatshouldaflightattendantdoifapassengerisfeelingairsick?

A.Offerthemabarfbag

B.Providethemwithapillow

C.Givethemapairofheadphones

D.Advisethemtotakeawalk

4.Whatisthetermforthedocumentthatliststheemergencyproceduresonanairplane?

A.Safetycard

B.Emergencyproceduresmanual

C.Flightplan

D.Airlineregulations

5.Whichofthefollowingisacommonphraseusedbyflightattendantstocheckifapassengerisreadytodisembark?

A."Iseveryonereadytodisembark?"

B."Pleasepreparetoleavetheaircraft"

C."Timetoleavetheplane"

D."Ladiesandgentlemen,it'stimetoexittheaircraft"

6.Whatshouldaflightattendantdoifapassengerisactingunruly?

A.Ignorethebehavior

B.Askthepassengertoleavetheaircraft

C.Consultwiththecaptain

D.Offerthepassengerafreedrink

7.Whichofthefollowingisacommonphraseusedbyflightattendantstoremindpassengerstoputtheircarry-onitemsintheoverheadcompartment?

A."Pleaseplaceyourcarry-onitemsintheoverheadbin"

B."Pleasestoreyourpersonalbelongingsintheoverheadcompartment"

C."Putyourcarry-onsintheoverheadstorage"

D."Pleaseplaceyourpersonalitemsintheoverheadbin"

8.Whatisthetermforthepersonwhoisresponsibleforthesafetyandcomfortofpassengersonaflight?

A.Flightattendant

B.Pilot

C.Airtrafficcontroller

D.Groundcrew

9.Whichofthefollowingisacommonphraseusedbyflightattendantstosignalpassengerstoturnofftheirelectronicdevices?

A."Pleaseturnoffallelectronicdevices"

B."Electronicdevicesmustbeturnedoff"

C."Pleasepowerdownyourelectronicdevices"

D."Electronicdevicesneedtobeturnedoff"

10.Whatshouldaflightattendantdoifapassengerhasamedicalemergency?

A.Callthecaptain

B.Providethepassengerwithafirstaidkit

C.Offerthepassengerablanket

D.Advisethepassengertotakeawalk

二、填空题（每题2分，共20分）

11.Aflightattendantisresponsibleforthe_______and_______ofpassengersonaflight.

12._______isadocumentthatliststheemergencyproceduresonanairplane.

13._______isacommonphraseusedbyflightattendantstosignalpassengerstofastentheirseatbelts.

14._______shouldbeplacedinthe_______compartmentduringtakeoffandlanding.

15._______isacommonphraseusedbyflightattendantstoremindpassengerstoputtheircarry-onitemsintheoverheadcompartment.

16._______isresponsibleforthesafetyandcomfortofpassengersonaflight.

17._______shouldbeturnedoffduringtakeoffandlanding.

18._______isacommonphraseusedbyflightattendantstocheckifapassengerisreadytodisembark.

19._______isaphraseusedbyflightattendantstosignalpassengerstoturnofftheirelectronicdevices.

20._______shouldbecalledifapassengerhasamedicalemergencyonaflight.

四、阅读理解（每题3分，共15分）

21.Readthefollowingpassageandanswerthequestionsthatfollow.

Theroleofaflightattendantismultifacetedandcrucialinensuringasafeandpleasantflightexperienceforpassengers.Oneoftheirprimaryresponsibilitiesistoprovidesafetybriefingsbeforetheaircrafttakesoff.Thesebriefingscoveressentialsafetyprocedures,suchashowtousetheseatbelt,howtolocatethenearestemergencyexits,andhowtooperatetheoxygenmasksincaseofanemergency.Flightattendantsmustbeknowledgeableabouttheaircraft'slayoutandsafetyequipmenttoeffectivelyassistpassengers.

Question:

Whatisthemainpurposeofsafetybriefingsprovidedbyflightattendants?

A.Toservefoodanddrinks

B.Toensurepassengersafety

C.Toprovideentertainment

D.Tosellduty-freeitems

22.Readthefollowingpassageandanswerthequestionsthatfollow.

Duringtheflight,flightattendantsarealsoresponsibleforservingmealsandbeverages,aswellasassistingpassengerswiththeirneeds.Thisincludesensuringthatpassengershaveenoughwater,checkingonelderlyordisabledpassengers,andrespondingtoanymedicalemergenciesthatmayarise.Flightattendantsmustbepolite,efficient,andattentivetopassengercomfort.

Question:

Whatisoneoftheprimaryresponsibilitiesofflightattendantsduringtheflight?

A.Toprovidesafetybriefings

B.Toservemealsandbeverages

C.Tosellduty-freeitems

D.Toensurepassengersafety

23.Readthefollowingpassageandanswerthequestionsthatfollow.

Inadditiontotheirsafetyandserviceroles,flightattendantsarealsotrainedinconflictresolutionandemergencyprocedures.Theymustbeabletohandleunrulypassengersandmaintainorderinthecabin.Furthermore,flightattendantsmustbeadaptableandabletoworkunderpressure,asemergenciescanoccuratanytime.

Question:

Whatskilliscrucialforflightattendantstohaveinordertohandleemergencieseffectively?

A.Salesskills

B.Customerserviceskills

C.Leadershipskills

D.Conflictresolutionskills

24.Readthefollowingpassageandanswerthequestionsthatfollow.

Theworkingconditionsforflightattendantscanbechallenging.Theyoftenworklonghours,includingnights,weekends,andholidays.Theymustbeabletoadapttodifferenttimezonesandmayexperienceextendedperiodsoftimeawayfromhome.Despitethesechallenges,manyflightattendantsfindtheirjobrewardingduetothesatisfactionofknowingtheyarecontributingtothesafetyandcomfortofpassengers.

Question:

Whatisoneofthechallengesflightattendantsmayfaceintheirjob?

A.Workinglonghours

B.Beingawayfromhome

C.Providingsafetybriefings

D.Sellingduty-freeitems

25.Readthefollowingpassageandanswerthequestionsthatfollow.

Flightattendantsundergoextensivetrainingtopreparethemfortheirroles.Thistrainingincludeslearningaboutaircraftsafety,emergencyprocedures,passengerservice,andconflictresolution.Theymustalsobephysicallyfitandabletoperformtheirdutieseffectivelythroughoutthedurationoftheflight.

Question:

Whatisthepurposeoftrainingforflightattendants?

A.Toteachthemhowtosellproducts

B.Toensuretheycanhandleemergencies

C.Toprovidethemwithajob

D.Topreparethemforlongworkinghours

五、简答题（每题5分，共15分）

26.Whataresomeofthekeysafetyresponsibilitiesofaflightattendant?

27.Howdoflightattendantsassistpassengersduringtheflight?

28.Whattrainingisrequiredforaflightattendanttoperformtheirdutieseffectively?

29.Whataresomechallengesthatflightattendantsmayfaceintheirjob?

30.Howdoflightattendantscontributetotheoverallpassengerexperienceonaflight?

六、应用题（每题10分，共20分）

31.Youareaflightattendantonalong-haulflight.Apassengersuddenlystartsfeelingillandisunabletomove.Howwouldyourespondtothissituation?

32.Youareworkingonaflightandnoticethatseveralpassengersarenotcomplyingwiththeseatbeltfasteningprocedure.Howwouldyouaddressthisissue?

试卷答案如下：

一、选择题（每题2分，共20分）

1.B

解析思路：根据题目描述，飞行员的职责包括确保乘客安全，因此选项B是正确答案。

2.A

解析思路：根据常见的安全提示用语，选项A是正确的飞行员安全提示用语。

3.A

解析思路：在乘客感到晕机时，提供呕吐袋是常规的做法，因此选项A是正确答案。

4.A

解析思路：安全卡上通常包含紧急程序的信息，因此选项A是正确答案。

5.A

解析思路：选项A是典型的提醒乘客准备下飞机的用语。

6.C

解析思路：在遇到不守规矩的乘客时，与机长商议是正确的做法，因此选项C是正确答案。

7.A

解析思路：根据常见提示用语，选项A是正确的。

8.A

解析思路：飞行员的职责包括确保乘客的安全和舒适，因此选项A是正确答案。

9.A

解析思路：根据常见提示用语，选项A是正确的。

10.A

解析思路：在乘客出现医疗紧急情况时，呼叫机长是正确的做法，因此选项A是正确答案。

二、填空题（每题2分，共20分）

11.Safety;Comfort

解析思路：根据飞行员的职责描述，他们负责乘客的安全和舒适。

12.Safetycard

解析思路：安全卡上列出了飞机的紧急程序。

13."Ladiesandgentlemen,pleasesecureyourseatbelts"

解析思路：这是飞行员在起飞前常用的安全提示用语。

14.Carry-onitems;overheadbin

解析思路：起飞和降落时，乘客应将携带物品放在头顶行李舱。

15."Pleaseplaceyourcarry-onitemsintheoverheadbin"

解析思路：这是飞行员提醒乘客放置随身物品的用语。

16.Flightattendant

解析思路：飞行员负责乘客的安全和舒适。

17.Electronicdevices

解析思路：起飞和降落时，电子设备需要关闭。

18."Iseveryonereadytodisembark?"

解析思路：这是飞行员在飞机降落时询问乘客是否准备下飞机的用语。

19."Pleaseturnoffallelectronicdevices"

解析思路：这是飞行员要求乘客关闭电子设备的用语。

20.Thecaptain

解析思路：在飞机上出现医疗紧急情况时，应联系机长。

四、阅读理解（每题3分，共15分）

21.B

解析思路：安全简报的主要目的是确保乘客的安全。

22.B

解析思路：在飞行过程中，飞行员的职责之一是提供餐食和饮料。

23.D

解析思路：处理紧急情况需要有效的冲突解决技能。

24.B

解析思路：飞行员可能面临的挑战之一是长时间离家。

25.B

解析思路：飞行员的培训旨在确保他们能够有效处理紧急情况。

五、简答题（每题5分，共15分）

26.Keysafetyresponsibilitiesincludeconductingsafetybriefings,ensuringseatbeltcompliance,locatingemergencyexits,respondingtomedicalemergencies,andhandlingemergencieslikefiresorsmoke.

解析思路：列出飞行员的几个主要安全职责。

27.Flightattendantsassistpassengersbyservingmealsandbeverages,assistingwithcarry-onitems,checkingonelderlyordisabledpassengers,providingmedicalassistanceifneeded,andmaintainingorderinthecabin.

解析思路：总结飞行员在飞行中帮助乘客的方式。

28.Trainingforflightattendantsincludeslearningaboutaircraftsafety,emergencyprocedures,passenger