酒店英语 课件 第八章餐厅服务

ChapterEight

RestaurantServices

餐厅服务Decidewhetherthefollowingstatementsaretrueorfalse.WriteTfortrueandFfalse.

1.____________Donotstretchyourhandstoreachthefoodthatisbeyondyourreach.Instead,askotherdinnerstopassittoyou.2.____________Ifyouhavetoansweryoururgentphonecallandyouwon’twanttomissityoucanleavethetableassoonaspossible.3.____________Youshouldplaceyourknifeandforkonyourplatewhenyouareeatinginsuchawaythattheirpositionresemblesthehandsofaclockat5:30.4._____________Foldyourtissueandnapkininhalfandplaceitbackonthetable,whereitwasplacedbeforethemealstarted.5.______________Itisagreatpleasuretohearsomeonebelchingfromacrosstheroomthoughitisregardedasbadmannersinsomewesterncountries.6.______________Puttingyournapkinintoyourshirtissimilartoaddressingtothedinersthatyoudon’thaveenoughtimetogetthefoodonthetable.Warmup预热练习

MatchthefollowingpictureswiththeirrelevantEnglishequivalent.Referencewords:Avocadoandprawnsalad,stuffedmushrooms,Caesarsalad,shrimpcocktail,beefWellington,T-bonesteak,vealescalope,Brusselssprouts,gooseliver,grilledsalmon,filletsteak,chocolatemoose

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Fourcoursesinaformalwesternmeal

Appetizerorstarter

Soup

Maincourse

DessertGooseliver鵝肝Caviar鱼子FrenchSnail法国蜗牛Salad沙拉Appetizer

开胃菜Soup汤Mushroomsoup蘑菇汤Seafoodsoup海鲜汤Borsch罗宋汤Maincourse

主菜FilletSteak（Tenderloin）菲力牛排或鮮嫩牛排是将里脊肉剔去筋及多余的脂肪，切成1.5～2厘米厚，...Sirloinsteak西冷牛扒T-bonesteak丁骨牛排Ribsteak肋眼牛排

LambChop切成單片的羊排RoastedChicken烤鸡Pan-friedwholesole

煎比目鱼rare一份熟mediumrare三分熟medium五分熟mediumwell七分熟welldone全熟Howwouldyoulikeyoursteak?

你的牛排要几分熟?Sauce各式牛排酱

Gravy原汁稠醬Redwinesauce红酒汁Blackpeppersauce黑椒汁TiramisuEnglishTrifleMoussePie,Cookies,cakeIce-cream

Dessert甜点EnglishTrifleMousseWesternMenuGrouptaskDesignyourgroupmenuaccordingtothetaskrulesonYunbanke.Trytodesignarealmenuwhichisreadytouseforarestaurant.CaseStudy案例分析

1）Howwouldyoudealwithaguestthatasksforextrademandthattherestaurantcan’tmeet?Forexample,theguestasksforabirthdaycakerightaway.你怎样应对提出餐厅不能满足的额外要求的客人呢？比如，客人要求马上上生日蛋糕。2）Ifyouaccidentallysplitsomewineonguest’sdress,whatwouldyoudo?如果你不小心倒洒了红酒在客人的连衣裙上，你会怎么处理？Translation翻译

1)Howwouldyoulikeyoursteak?Rare,mediumrare,medium,mediumwellorwelldone?______________________________________________________________2)Iamsorrysir.Thetablehasbeenreserved(预定).Thereisasignonit.I’llseatyouatanothertable.______________________________________________________________3)这是菜单。服务员很快会来帮您