基础写作（投诉信）课件-高三上学期英语二轮复习专项

应用文写作突破训练投诉信晨读晚背一、必背词汇1.开头段①投诉，抱怨__________________________________②对……不满意________________________________③表达不满___________________________________

complain/makeacomplaintabout...bediscontent/unsatisfiedwith...convey/expressone’sdissatisfaction2.结尾段①合理的解释_________________________②认真地考虑这件事_____________________________areasonableexplanationconsiderthismatterseriously③调查此次事件

_________________________________④采取措施

_____________________⑤解决问题_________________________________⑥把这件事解决好_____________________________⑦把钱退还给我________________________⑧期待尽快回复______________________investigate/lookintothematter/incidenttakemeasuresdealwith/solvetheproblemhave/getthismattersettledhavemymoneybackexpectanearlyreply3.中间段①让我烦恼

_________________________②停止工作

_______________________③忍受这种情况________________________________④打断我们正常的生活

__________________________⑤出乎意料

_______________________⑥在这种情况下

____________________⑦一些质量问题

__________________⑧糟糕的服务

_______________

makemeannoyedputupwith/bear/toleratethissituationstopworkinginterruptournormallifeoutofone’sexpectationinthissituation/casepoorservicesomequalityproblems二、必背好句1.开头段常用语①对不起打扰您了，恐怕我得投诉了。__________________________________________________________________________________________________②我写信是投诉关于……_________________________________________________③主要的问题如下。_________________________________________________IfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaint.Iamwritingtocomplainabout…Themainproblemsareasfollows.2.结尾段常用语①我在等待一个合理的解释，并期待早日回复。__________________________________________________________________________________________________②我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似事件再次发生。______________________________________________________________________________________________________________________________________________________Iamwaitingforareasonableexplanationandexpectinganearlyreply.Isincerelyhopethatyouwilllookintothematterseriouslyandpropermeasuresshouldbetakentopreventsuchanincident(from)happeningagain.③您能否尽快换一个新的给我或者给我退款？________________________________________________________________________________________________④坦率地说，我不准备再忍受这个情况了。________________________________________________________________________________________________⑤您若能尽快采取措施处理这个问题，我将感激不尽。________________________________________________________________________________________________Couldyouchangeanewoneformeorreturnmymoneyassoonaspossible?Franklyspeaking,Iamnotpreparedtoputupwiththesituationanymore.Iwouldappreciateitverymuchifyoucouldtakemeasurestodealwith/solvetheproblemassoonaspossible.3.中间段常用语①我对你们提供的恶劣服务感到很恼火。__________________________________________________②我很失望地发现，有些书不仅印刷不好，而且还有轻微的破损，甚至有些书页不见了。______________________________________________________________________________________________________________________________________________________Yourpromptattentionandearlyreplywillbeappreciated.I'mannoyedtohavebeenprovidedwithsuchpoorservice.Iwasdisappointedtofindthatsomeofthebooksarenotonlypoorlyprinted,butalsoslightlydamaged,andevensomepagesaremissing.⑥您的及时关注和早日答复将不胜感激。______________________________________________________________

③令我很不满意的是，手机不容易操作，给我带来了很多不便。__________________________________________________________________________________________④更糟糕的是，它经常毫无理由地坏掉，这说明它的质量很差。_________________________________________________________________________________________⑤为改善这种情况，建议你采取以下措施。________________________________________________________________________________________________Muchtomydissatisfaction,thecellphoneisnoteasytooperate,causingmemuchinconvenience.What’sworse,itoftenbreaksdownfornoreason,whichshowsitspoorquality.Toimprovethesituation,itisadvisableforyoutotakethefollowingmeasures.⑥鉴于此事所造成的不便，我觉得你应该……__________________________________________________________________________________________⑦我强烈要求你调换……或者尽快修理。_________________________________________________________________________________________________⑧我要求全额退款。________________________________________________________________________________________________Inviewoftheinconveniencethatthishascaused,Ifeelyoushould…Istronglyinsistthatyouchange...orhaveitrepairedassoonaspossible.Iwouldliketogetmymoneyback./Ihavetoaskfor/demand/claima(full)refund.典例示范假定你是李华，在某海外购物网站上订购了一款智能手表，但是收货之后出现了一些问题，请你给该网站客服写一封邮件，内容包括：1.投诉内容；2.你的诉求。注意：1.词数80左右；2.可以适当增加细节，以使行文连贯。DearSirorMadam,I’mwritingtoexpressmydissatisfactionwiththesmartwatchIrecentlypurchasedfromyouronlinestore.__________________________________________________________________________________________________________Yourssincerely,LiHua步骤一：审题文体投诉信写作情境网购智能手表出现了一些问题，向网站客服投诉信的作者李华（顾客）写作对象/读者海外购物网站客服时态一般过去时，一般现在时语气保持冷静和客观，使用正式和礼貌的措辞步骤二：谋篇布局步骤三：经典范文熟记文中黑体词块及有下画线的功能句型。DearSirorMadam,I’mwritingtoexpressmydissatisfactionwiththesmartwatchIrecentlypurchasedfromyouronlinestore.【写信目的】Onemonthago,togivemybrotherasurpriseduringtheSpringFestival,Iordereditinadvance,however,theproductarrivedlongaftertheSpringFestivalhadpassed,causinggreatinconvenience.Furthermore,theproductIreceivedisdifferentfromwhatwasadvertised.Itlacksthepromisedfeaturesandfunctions,whichmakesitapoorchoiceasagift.【要点1：投诉内容】Therefore,IwouldlikeafullrefundandIhopethatfutureorderscanbedeliveredpromptlytoavoidsimilarinconvenience.【要点2：诉求】Itismysincerehopethatyou’lltakemycomplaintsseriously.Lookingforwardtoyourearlyreply.Yourssincerely,LiHua即时训练训练一假设你是李华，最近跟父母去国外旅行时所居住的旅馆服务不好。请根据以下要点提示给旅馆老板写一封英文投诉信，信中应包括下列内容：1.空调不能正常运行；2.浴室不干净；3.晚上周围噪声很大,且不给更换房间；4.服务员态度随意,漫不经心。注意：1.词数80左右；2.可以适当增加细节，以使行文连贯。DearSirorMadam,______________________________________________________________________________________________________________Yoursfaithfully,LiHuaDearSirorMadam,IamLiHua,acustomerofyourhotel.MyparentsandIhadaterriblestayinRoom512.Iamwritingtocomplainaboutyourhotelservice.Therearethefollowingproblems.Tobeginwith,theairconditionerwouldn’twork.WhenIaskedthestaffforhelp,theysaidOK.Buteventually,noonecame.Besides,muchtomydissatisfaction,Ifoundthebathroomratherdirtytobathein.Whatannoysmemostisthenoiseoutsideatnight,whichwassoloudthatwefoundithardtofallasleep.Iaskedtochangeroomsbutwasrefusedforthereasonthatthehotelwasfull.Itwassurprisingthatthewaiterstreatedusinaverycasualandindifferentmanner.Thereisnodoubtthatyourserviceneedstobeimproved.Iamreallyannoyedaboutit.Ihopeyoucanlookintothecaseandtakeeffectivemeasurestopreventsuchthingshappeningagain.Iwouldappreciateitifyoucouldhandlethematteratyourearliestconvenience.Yoursfaithfully,LiHua训练二假设你是李华，最近注意到英文学习报存在一些问题，其中包括语法和拼写错误、陈旧的阅读材料以及纸张质量下降等。请你给英语学习报负责人Tom写一封邮件，内容包括：1.投诉相关问题；2.提出合理建议。注意：1.词数80左右；2.可以适当增加细节，以使行文连贯。DearMr.Tom,________________________________________________________________________________________________________________Sincerely,LiHuaDearM