2024-2025学年高中英语Unit23ConflictPeriodSevenWriting-投诉信学案含解析北师大版选修8

PAGEUnit23ConflictPeriodSevenWriting——投诉信本单元的写作任务是写一封投诉信，投诉信也叫埋怨信。一般是指当自己的正常生活受到骚扰、自己的利益受到侵害或当社会行为有失规范时，用来表达不满心情和提出指责的信件。全部的投诉信都有一个共同点，就是最终是要收信人解决问题，所以须要提出解决方案。写作时应当留意假如题目中没有给出解决方案，那么就要依据投诉内容中的不满提出自己的解决方案。详细写作步骤如下：首段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读者留下好印象，应当记住读信人不肯定就是错误的责任人，他的合作对事情的最终解决有着特别重要的作用。主体段落：写明投诉的缘由并表示缺憾，实事求是地阐述问题发生的经过并指出问题引起的后果。可以说详细的理由，也可以说问题的详细体现方式。结尾段：提出指责及处理的看法或敦促对方实行措施或者提出所希望的赔偿以及补救方式。这段应体现书信的礼貌原则，可以用类似“假如您能……，我将特别感谢”这样的表达方式。还要留意做到公允、公正。留意：投诉信应重点表明投诉的缘由，叙事应客观、精确、简洁，切忌夸大其词。最终提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。同时，在描述问题时尽量采纳被动句式，使描述更加客观、合理。[常用句式]1．开宗明义，引出话题I'mwritingtoyouabout...whichIboughtfrom...Herearethecopiesoftheguaranteeandthereceipt.Iamwritingtopointoutsomeproblemswith...2．说明产品的问题Inyouradvertisement,youclaimthat...However,thefirsttimeIwent.../However,afteronlyonewash,thecolorhadfaded.Therearesomeproblemsthatexistin...WhatIwanttosayisthatthereissomethingwrongwith...IwassodisappointedwhenIknew...3．第一次索赔的遭受WhenItook...backtotheshop,theassistantsaid...Shewasnotpolitetome./Shebehavedinbadmanners.4．明确地提出你的要求Iwouldlikeyoutorefundmymoney.UnlessIreceiveasatisfactoryreplyIwill...Ifyoucan't...Iwill...Takingintoaccountallthefactorsabove,Irequestthat...Irequestthatyoushouldtakeeffectivemeasurestodealwiththeproblems.5．结束语Ilookforwardtohearingfromyou./I'mwaitingforyourreply.Ifyoucan'tdealwiththeproblem,Iwillgotocourt/gototheConsumers'Association/takelegalaction...假设你叫李华，和父母乘英国某航空公司的航班ZF2730从上海到英国伦敦去看球赛，但是本该16点到达伦敦的飞机无故延迟了两个小时，导致你们错过了19点的竞赛。请你就此给该航空公司的上层写一封投诉信。词数：100左右。开头和结尾已给出，不计入总词数。DearsirorMadam，________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yours，LiHua审题谋篇1．明确体裁话题：投诉信，投诉服务质量；2．确定时态人称：一般过去时；第一和其次人称为主；3．布局文章架构：首段：点明问题；中段：阐述经过；尾段：诉求。用词造句1．表达我对……的不满expressmydissatisfactionwith...2．预订……的票booktheticketsfor...3．预定到达……bescheduledtoarriveat...4．原来有足够的时间做某事wouldhaveenoughtimetodosth.5．把某人从……送到……transportsb.from...to...6．真诚地希望……sincerelyhopethat...7．给我们一个好的理由……giveusagoodreasonfor...8．努力做某事make_an_effort_to_do_sth.9．我写此信是为了表达对8月18日从上海飞往伦敦的ZF2730航班延误的不满。Iamwritingtoexpress_my_dissatisfaction_with_the_delay_offlightZF2730onAugust18thfromShanghaitoLondon.10．我们已经预订了足球赛的票。Wehadalreadybooked_the_tickets_forthefootballmatch.11．那意味着我们会有足够的时间从机场赶到体育馆。Thatmeantwewouldhave_enough_time_to_transport_ourselves_fromtheairporttothestadium.12．这使我们错过了竞赛。Thismadeusmiss_the_match.连句成篇DearSirorMadam，I_am_writing_to_express_my_dissatisfaction_with_the_delay_of_flight_ZF2730_on_August_18th_from_Shanghai_to_London.I_hoped_to_watch_a_football_match_in_London_with_my_parents._We_had_already_booked_the_tickets_for_the_football_match._I_thought_our_plan_was_excellent,_for_the_flight_was_scheduled_to_arrive_at_the_airport_in_London_at_16：00_and_the_match_would_begin_at_19：00,_which_meant_we_would_have_enough_time_to_transport_ourselves_from_the_airport_to_the_stadium._However,_the_plane_was_delayed_by_two_hours,_which_made_us_miss_th