城市轨道交通客运服务英语（第二版）课件Unit 4 Service in the Platform 站台服务

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases，understandthecorrectexpressionsinthesubwaystation.2.mastertypicalsentencesaboutstationservicework，beabletocommunicatewithpassengersinEnglish.3.BeabletoanswerandexplainrelevantsubwayregulationsinEnglish.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务

Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理Task1.1SecurityChecks

安全检查

Part4ServiceInthePlatform站台服务一、WordsandPhrasespersuade

v.

劝说securityn.

安全check

n.

检查necessaryadj.

必要的ensurev.

保证regulation n.

规章，条例queueup 排队time-consumingadj.

耗时的beltn.

传送带 二、UsefulExpressions1.Wouldyoupleasegothroughthesecuritycheck?

请接受安检。2.Pleaseputyourbagonthebelt.

请将您的包放在传送带上。3.Thesecuritycheckistoensuresafetyonthesubwayforallpassengers.

安检是为了确保地铁和乘客的安全。三.ExercisesA.Fillintheblankswiththewordsorphrasesgiveninthebox.Thenreadthepassageoutloud.

dangerousensurefireworksflammablegothroughhandheldtime-consumingscannersShanghaibegantocheckpassengersto_______undergroundtrafficsafetyatthebeginningof2010.AllsubwaystationsinthecityareequippedwithX-ray_____.Passengerscanalsohavetheirbagscheckedbya______metaldetector.

Thesedevicesaresupposedtosearchfor_____articles,includingknives,guns,______,and_____,aswellasexplosive,radioactiveandtoxicitems,whicharebannedontheMetro.Passengershavemixedfeelingsaboutthesecurityprocedures.Manypeoplecomplainthatthesecuritychecksareinconvenientand______.Otherpassengers,however,feelsafer.“Ithinksecuritychecksimprovesafetyand,anyway,ittakesverylittletimeto_____the

securitycheck,”saidacitizenwhoridesthesubway

everyday. UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases，understandthecorrectexpressionsinthesubwaystation.2.mastertypicalsentencesaboutstationservicework，beabletocommunicatewithpassengersinEnglish.3.BeabletoanswerandexplainrelevantsubwayregulationsinEnglish.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务

Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理Task1.2SecurityChecks

安全检查

Part4ServiceInthePlatform站台服务一、WordsandPhrasesX-rayscanner

X光扫描机refusev.

拒绝entryn.

进入suspiciousadj.

可疑的paintn.

油漆forbidv.

禁止decoratev.

装修flammableadj.

易燃的explosiveadj.会（引起）爆炸的fireworkn.

烟花gasolinen.

汽油二、UsefulExpressions1.Itwillonlytakeyouaminuteortwo.

安检只会占用您一两分钟时间。2.Wouldyoupleaseopenyourbag?I’mafraidthere’s

somethingsuspiciousinyourbag.

请您打开包，恐怕包里有可疑物品。3.Anythingflammableorexplosive,suchasfireworks,gasolineandpaint,isallbannedonpublictransportation.

烟花、汽油、油漆等易燃易爆物品在公共交通上都是违禁品。

三.Exercises

B.Hereissomecommonlyusedequipmentthatensuressecurityonpublictransportation.WhatarethesethingscalledinEnglish?Matcheachdevicewiththewordsinthebox.1.CCTV2.walk-throughmetaldetector3.handheldmetaldetector4.X-rayscanner

a__________b__________c__________d_________Roleplay.

Workwithyourpartnertocreateadialogbasedonthegivensituation.AMetrostationemployeeispersuadingayoungladyhurryingtoworktogothroughthesecuritycheck.TheladyhasabrandnewhandbagandisreluctanttoputitthroughtheX-raymachine.Therefore,

theemployeeconductsamanualinspectioninstead.UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases，understandthecorrectexpressionsinthesubwaystation.2.mastertypicalsentencesaboutstationservicework，beabletocommunicatewithpassengersinEnglish.3.BeabletoanswerandexplainrelevantsubwayregulationsinEnglish.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务

Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task2.1SubwayRegulations

地铁规章

Part4ServiceInthePlatform站台服务一、WordsandPhrasessecure英[sɪˈkjʊə(r)]

美[səˈkjʊr]

adj.安全的;牢固的;有把握的;安心的vt.保护;（使）获得;使安全;担保vi.获得安全，变得安全;安全，保险;承保，担保WordsandPhrasesadditional英[əˈdɪʃənl]

美[ə'dɪʃənl]

adj.补充;额外的，附加的;另外的，追加的;外加Providethemwithadditionalbackgroundorwithsupplementaryinformation.给他们提供额外的背景资料或补充信息。Sharesandbondscanbringonequiteaconsiderableadditionalincome.股票和债券能给人带来不菲的额外收入。WordsandPhrasesscratch英[skrætʃ]美[skrætʃ]

vt.擦，刮;擦痛，擦伤;在…处搔痒;抓破vi.发出刮擦声;擦红，擦伤;搔痒;抓，扒n.擦，刮;刮擦声;搔痕;乱写乱画adj.打草稿用的;碰巧的，侥幸的;东拼西凑的Thebranchestoreatmyjacketandscratchedmyhandsandface树枝刮破了我的夹克，划伤了我的手和脸。Ihadtowearlongsleevestostopmyselfscratching.我只好穿上长袖衣服以免自己挠痒。WordsandPhraseschasevt.追求;追捕;追寻;镂刻n.追捕;打猎;猎物vi.追逐，追赶;追寻;追求（常与after连用）;奔跑Thepoliceareinchaseofthethief.警察在追捕那小偷。Whatcanwedotochasehergloomaway?我们有什么法子能消除她的抑郁呢？Wemustchasetheenemyfromourcountry.我们必须把敌人从我国赶出去。二、UsefulExpressions1.Smokingisnotpermittedinthestationsoronthetrains.

地铁车站和列车上都禁止吸烟。2.Forthesafetyofpassengersonthesubway,

youcan’tsmokehere.

为了地铁上乘客们的安全，您不能在这里吸烟。3.Accordingtoregulations,bicycles,includingfoldingbicycles,arenotallowedthroughouttheday.

根据规定，包括折叠自行车在内的任何自行车是全天候禁止入站的。4.I’mafraidyoucan’ttakethesubwaywithyourpet.

您不能把宠物带上地铁。5.Petsarenotpermittedonthesubway.

不得携带宠物乘坐地铁。6.Differentcitieshavedifferentrules.

不同的城市有不同的规矩。7.ThesubwayinShanghaiisoftencrowdedandnoisy.Wedon’tthinkitisasuitableenvironmentforpets.

上海地铁经常拥挤嘈杂，我们觉得这样的环境对宠物不好。8.Moreover,petsmaydisturbotherpassengersandcauseinconvenience.

此外，宠物也会妨碍到其他乘客，造成不便。Roleplay.

Workwithyourpartnertocreateadialogbasedonthegivensituation.Amotherandachildholdingseveralballoonshave

enteredthestation.AMetroemployeetellsthemthatinflatedballoonsarenotallowedonthesubway.Sotheydeflatetheballoons.UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases，understandthecorrectexpressionsinthesubwaystation.2.mastertypicalsentencesaboutstationservicework，beabletocommunicatewithpassengersinEnglish.3.BeabletoanswerandexplainrelevantsubwayregulationsinEnglish.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务

Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task2.2SubwayRegulations

地铁规章

Part4ServiceInthePlatform站台服务三、TranslatethefollowingsentencesintoEnglish.1．不要随地乱扔垃圾。不要在地铁上吸烟或饮酒。2．我们鼓励乘客乘坐自动扶梯时遵循“左行右立”原则。3．在站台候车时，请勿超越黄线。列车门关闭时请不要

上下车。4．发现无人看管的包、行李或可疑活动时请马上与工作人员联系。5．地铁工作人员会随时为乘客提供帮助和服务。如果您

有任何有关乘车安全的事宜，请与工作人员联系。1.Don’tleavelitter.Don’tsmokeordrinkalcoholanywhereonthesubway.2.Whentakinganescalator,ridersareencouragedtofollowthe“StandRight，Walk

Left”

rule.3.Please

stand

behind

the

yellow

line

on

the

platform

while

waiting

for

the

train.Please

don’t

attempt

to

get

on

or

off

the

train

while

the

doors

are

closing.4.Report

any

unattended

bags，luggageorsuspiciousactivitiesimmediatelytoamemberofstaff.5.The

staff

are

ready

to

offer

help

and

a