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QVIA
TECHNOLOGIES
WhitePaper
ClinicalTrialParticipant
Payments:NavigatingGlobal
ComplexityandModernStudies
BySHAUNWILLIAMS,SeniorDirector,ClinicalTrialPaymentsSolutions,IQVIATechnologies
Tableofcontents
Thestatusquoforparticipantpayments:Anoverrelianceonsites2
Managingglobalcomplexity:Aspotlightoncountry-levelchallenges2
Thevalueofglobalreachforclinicalresearch4
Clinicaltrialmanagementhasonlygrownmoreintricateinrecentyears,drivenbyanincreaseofnewmodalities,studymodels,andregulatoryexpectations.Forthesponsorsoverseeingthesestudies,oneofthemostchallengingaspectsoftrialconductismanagingparticipantpayments.Deliveringsiteandinvestigatorpaymentsonscheduleandinfullisoftendifficultinitself;ensuringthat
participantsarealsocompensatedfairlyandinatimelymannercreatesanaddedlayerofcomplexity,particularlyassponsorsworktoscaletheirtrialsglobally.
Compensationhasbeenshowntoactasasignificant
motivatorforpatientstoenrollinclinicaltrials,aswellasforremainingenrolledthroughoutthelifeofthestudy.AccordingtoAvoca’s
360°assessmentoftheclinicaltrial
industry
,publishedin2023,nearly90percentofpatientssurveyedcitedpaymentsasakeyinfluenceontheir
desiretoparticipateinaclinicaltrial.However,justasmanypatientsareoftenuncertainhowparticipatinginaclinicaltrialwillimpacttheirillness,manyarelikewise
waryofwhethertheywillbecompensatedfortheir
efforts:only28%ofrespondentsfromthesamesurveyindicatedthattheybelievecompensationandpaywillbegivenasexpectedinaclinicaltrial.
Themethodsmostoftenemployedformanaging
participantpaymentsplacemostoftheburdenon
trialteams.Thisnotonlycreatesanundueburdenfor
sitesbutcanalsoresultincompoundingissuesasa
sponsorworkstoscaleitspresenceglobally.Regulatorycompliance,bankinginfrastructure,fraudprevention,
dataprivacy,taxlaw—ultimately,themanyshifting
factorsthataccompanyoperatingaglobaltrialnetworkarebestservedbytrulyglobal,comprehensivesolutions,backedbyexpertiseandsupportedbyend-to-end
technologyplatforms.
|1
Thestatusquoforparticipantpayments:Anoverreliance
onsites
Therearetwocommonapproachestomanaging
participantpaymentsforclinicaltrials.Thefirstisto
placethebulkofthisresponsibilityoninvestigativesites,makingthemtheprimarypointofcontactforpatientsandentrustingthemwithmanagingeveryaspect
ofparticipantcompensation.Thisisoftenachieved
bybuildinginadditionalfeestoasite’sClinicalTrial
Agreement(CTA)budgetandtaskingclinicalteamswithmetingoutparticipantpaymentsoncethey’vereceived
thosefundsfromtheirpaymentprovider.Thissetupisacumbersomeone,and,inanerawheremanyclinicaltrialsitescanaffordtobeselectivearoundthesponsorstheypartnerwith,itcancreatealevelofcomplexitysome
siteswouldratheravoid.
Anoverrelianceonsitestoperformparticipantpayment
managementcan:
•Resultinadditionalsteps/activitiesfortrialteams,
furthercomplicatingtheiralreadyheavyworkloadandforcingthemtoperformworkunrelatedtopatient
care,oreventohireadditionalstaff
•Leadtotrackingpaymentsandinvoicesthat,
submittedincorrectly,cancausecompoundingdelaysanddisincentivizepatients,particularlythosewho
incurexpensesfortravelingtoandfromaclinicalsite
•Createcomplexitybytaskingteamswithnavigatingpatientpaymentsinwaysthatpassregulatorymuster
•Createcashflowproblemsforsitesthatfrontdelayedpatientpaymentsusingtheirownfunds(andleave
thosewithoutaccesstoadditionalcashwithnomeansofreadilypayingparticipants)
Thesecondapproachfrequentlyundertakenin
managingparticipantpaymentsalsoplacesmuchoftheburdenoninvestigatorteams,withatechnologicalbufferintheformofathird-partypaymentplatform.Inthisscenario,sponsorsidentifyacompany—or,
morefrequently,companies—thathavecapabilitiesinthecountriesinvolvedinatrialtoactasvendorforsites,providingthemaplatformtomanagepaymentsbutrelegatingtheadministrativeworktositeteams.Thisincludesmanagingtheforminwhichpaymentsaredisbursed(oftenareloadabledebitcard)thattrialteamsmustissuetopatientsandmanagethroughoutthestudy.
Forcingsitestomanageeveryaspectofthesepayments—fromreplacinglostcardstosafeguardingpaymentsandfreezinglostorstolencards—meansthatthese
solutionsoftendolittletoalleviatetheburdenof
paymentmanagementfortrialsites.Thisapproachis
alsoone-size-fits-all,andparticipantsaregivennootheroptionsforhowtheywishtoreceivepayments,which
maydisincentivizesomeparticipants,particularlyif
issueswithpaymentsoccur.Inaclinicaltriallandscapesetonsimplifyingthestudyexperienceforbothpatientsandsites,theseapproachesarefarfromoptimalandcanrunupagainstsignificantroadblocksincertaincountriesorregionswheremorecalibratedapproachesare
neededtomeetlegalandregulatoryrequirements.
Managingglobalcomplexity:Aspotlightoncountry-
levelchallenges
Whilethereareahandfulofcountrieswhereconductingclinicalresearchismadevirtuallyimpossiblebylaw,
politicalclimate,ormedicalaccess,therearemanyothersthatarewell-positionedtoaddvaluetoa
studybutrequireadditionalexpertiseorsupportto
incorporateintoatrialorprogram.Theselocationsare
oftenhometodiversepatientpopulations,premier
medicalinstitutions,andintegralinfrastructure,but
intricaciesinbroaderlawsorregulatorystandardscanmakethemtoughertonavigateforsponsorswithouttherightsupport.
Hereareafewexamplesofsomeofthestumblingblockssponsorscanencounteraroundtheglobe:
2|ClinicalTrialParticipantPayments:NavigatingGlobalComplexityandModernStudies
China:Forthosestrugglingwith
recruitment,placeslikeChinacan
representauniqueopportunitywithitsvastpopulationoftreatment-naïve
patients,manyofwhomsufferfromindicationsWesterncountriesareeagertoaccessfortheirtrials.Conducting
trialsinChinacanbeequallyattractiveforitsrelative
costeffectiveness
—directcostsfortrialsinChinaare
estimatedtobeapproximately30percentlowerthan
thoseinWesterncountries.Moreover,recentregulatoryreformshavestreamlinedapprovalsandimprovedclinicaltrialinfrastructure,togetherbolsteringChina’sstatusasanemergingclinicaltrialleader.
So,whatarethelimitationstoconductingastudyintheworld’smostpopulousnation?Hereareafew:
Regulatoryoversightandethical
considerations:Chinaboastsastringentregulatoryenvironment,anditsNational
MedicalProductsAdministration(NMPA)
requires
detaileddocumentationandlengthyapproval
processes
,whichcansignificantlydelaypayments
Anti-briberylawsanddataprivacy:
China’santi-briberylawsarelikewise
rigorousandrequirecarefulscrutiny
aroundthestructureandformatofparticipant
paymentstoskirtlegalissues.Anotherbigpotentialcomplicationcentersonthenation’sdataprivacy
laws,whichimposestrictrulesonhowpersonaldata,includingpaymentinformation,canbe
handled,servingtocomplicatethelogisticsofparticipantpayments
Limitedpaymentstructuresand
cybersecurityconcerns:WhileChina’s
digitalpaymentsystemsareadvanced,
it
isoftendifficult
tointegratethemwithinternationalclinicaltrialpaymentsolutions.Additionally,
China’scybersecuritylawsarenotoriouslystrict,necessitatingsignificantexpertisetonavigatethisaddedcomplexityandsupportrobustdatastoragesolutions
Brazil:Brazilisanothercountrythat
offerssponsorsagreatvalueproposition—itsdiversepatientpopulationand
representativediseaseprevalence,coupled
withacomparativelyhighenrollmentandretention
rateforclinicaltrials,makeitanattractiveoptionontheglobalstage.However,challengesrelatedtoregulation,law,anddigitalandfiscalinfrastructurecanbehardtosurmountwithouttherightexpertise.
Theseinclude:
Complexapprovals:Historically,
Brazilhasrequiredtwolevelsof
approvalforclinicaltrials—onefrom
localethicscommitteesandanotherfromtheNationalResearchEthicsCommission(CONEP).
Whilethegovernmenthasattemptedtoaddressthiscomplexity
throughrecentlegislation
,thetransitionwillstilllikelyrequiresignificantlocalexpertisetosurmountlingeringchallenges
Compensationandpost-trial
access:Newlawsaroundparticipant
compensationthatcurtail
compensationorincentivizationoutsideofPhaseItrialsrequirecarefulnavigationonthepartof
sponsors.Additionally,Brazilianlawmandatesthatclinicaltrialparticipants
haveaccessto
investigationalmedications
post-trialuntiltheybecomeavailablethroughregulatoryapproval
Participantpaymentsanddata
privacy:Thoughitsbankingsystems
arerelativelyadvanced,integratinginternationalpaymentsystemsfortrialsinBrazilcanbedifficultwithsomelocalinfrastructures.
Othertechnologicalchallengesrelatedtodataprivacylikewisenecessitatestringentdata
handling,includingforpaymentinformation
|3
Bulgaria:Akeyadvantageofconducting
clinicaltrialsinBulgariaisitsfocuson
enablingefficientpatientrecruitment;
moreover,
itscentralizedhealthcaresystem
andlarge,specializedmedicalcenters
servetofurtherstreamlinestudyconduct.Italsoboastslowerper-patientcoststhanmanyWesterncountries,cementingitasavaluableresourceforglobalclinicaltrialprograms.
Yetaswithmanyemergingclinicalresearchdestinations,thereremainstumblingblockstoparticipantpayments.
Theseinclude:
Complexapprovalsandethicalreview:
WhileBulgariafollowsEUClinical
TrialsRegulationNo.536/2014,this
harmonization
requiresdetaileddocumentation
andapproval
fromboththeBulgarianDrugAgency(BDA)andthecentralethicscommittee,which
candelaypayments.EthicalreviewinBulgariaisalsorigorous,requiringthoroughassessmentsfromitsethicscommitteeandaddingtimetotheapprovalprocess
Dataprivacyandfinancialregulations:
BulgariaadherestotheEUGeneralData
ProtectionRegulation(GDPR),which
imposesstrictrequirementsonhandlingpersonaldatasuchaspaymentinformation.Itsfinancial
systemisalsohighlyregulatedtopreventmoneylaunderingandfraud,resultinginthepotentialforadditionalscrutinyforcompensatingparticipants
Systemintegrationandcybersecurity:
Bulgaria’sbankingsystemisalsoadvanced
andwell-regulated,but,aswithBrazilandothercountries,integratinginternationalpaymentsystemswithlocalinfrastructure
canbechallenging.Bulgaria’sadherencetoEUcybersecuritylawsislikewisestringent,necessitatingafocusondataprotection
Thesolutionstothesehurdles—relationship-buildingwithregulators,adequatedocumentationofpaymentpractices,robustcybersecurityproto
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