【MOOC】空中乘务情境会话（双语教学）-江苏工程职业技术学院 中国大学慕课MOOC答案

【MOOC】空中乘务情境会话（双语教学）-江苏工程职业技术学院中国大学慕课MOOC答案10随堂测试1、【多选题】Howtogreetpassengersduringboardingservice?本题答案：【Welcomeabroad.#Welcometotheflight.#WelcometoAirChina.】2、【判断题】（中译英）您的座位在机舱前部。Yourseatisintherearofthecabin.本题答案：【错误】3、【判断题】客舱登机服务中，对于头等舱的旅客，需要直接引导其入座。本题答案：【正确】11随堂测验1、【单选题】（中译英）能不能麻烦您换个座位？本题答案：【Wouldyoubekindenoughtochangetoanotherseat?】2、【多选题】HowtoreplywhenpassengersaskFAtohelpthemwiththeirseat?本题答案：【MayIseeyourboardingpass,please?#CouldIhavealookatyourboardingcard?#Ofcourse.】3、【判断题】可以将行走障碍旅客安排在应急出口座位。本题答案：【错误】11随堂测验1、【单选题】多少寸以下的箱子可以携带上飞机？本题答案：【20寸】2、【判断题】LeavethebaggageatthevacantseatsnexttoEmergencyExitSeat.本题答案：【错误】3、【判断题】Insertthebagundertheseatinfrontofyou.本题答案：【正确】11随堂测验1、【多选题】WhatinformationdoesFAneedtogetincasepassengerslosetheirbelongings?本题答案：【Name#Phonenumber#Everythingaboutthemissingluggage】2、【多选题】Howtocomfortpassengersiftheygetthingslost?本题答案：【I'msorrytohearthat.#Wewilltryourbesttohelpyou.】3、【多选题】如果旅客的物品可能在飞机上遗失，可以通过哪些方式帮助其寻找？本题答案：【机上广播。#协助周边寻找。】作业一测试一1、【单选题】（中译英）您的座位在机舱后部。本题答案：【Yourseatisintherearofthecabin.】2、【单选题】下列物品，哪个不属于乘务员航前准备的必需品？本题答案：【】3、【多选题】Howtoinformpassengersthatthey’vetakenthewrongseat?本题答案：【I’mafraidyoumayhavetakenawrongseat.#I’mafraidyouareinthewrongseat.】4、【多选题】我国四大航空公司的英文分别是？本题答案：【AirChina#ChinaEastern#ChinaSouthern#HainanAirlines】5、【判断题】Ablindmancansitattheemergencyexitrow.本题答案：【错误】6、【判断题】Passengerscanexchangeseatswithoutpermission.本题答案：【错误】9随堂测验1、【多选题】Whatinformationneedwegiveduringtheannouncement?本题答案：【flightnumber#destination#distance#time】2、【多选题】Whatwillbemostfrequentlymentionedduringsafetycheckannouncement?本题答案：【seatbelt#seatback#traytable#windowshade】3、【判断题】中译英：欢迎乘坐CA1501次航班前往上海。WelcomeyouaboardflightCA1501toShanghai.本题答案：【正确】10随堂测验1、【多选题】Whentofastentheseatbelt?本题答案：【fortake-off#forlanding#duringairturbulence#whenevertheFastenSeatBeltsignison】2、【判断题】发生紧急状况时，面罩会自动脱落，如果有小孩随行，应当先帮助小孩戴上氧气面罩，然后再自己戴。本题答案：【错误】3、【判断题】Howtoputonthelifevest?slipitoverthehead；fastenthebuckles；pullthestrapstightaroundthewaist本题答案：【正确】8随堂测验1、【多选题】Howtoproperlyaskpassengerstoturnoffmobilephonefortake-off?本题答案：【Couldyoupleaseswitchoffyourcellphone?#Wouldyoupleaseturnoffyourmobilephone?】2、【多选题】Whatdevicesarenotpermittedtousefortake-offandlanding?本题答案：【mobilephone#radios#laptopcomputer#remote-controlledequipment】3、【判断题】飞机起飞时可以使用充电宝给手机充电。本题答案：【错误】7随堂测验1、【判断题】Smokingispermittedinthelavatory.本题答案：【错误】2、【判断题】Thepassengercouldputthebaggageundertheseat.本题答案：【正确】3、【判断题】There’snoneedtoreturntheseatbacktotheuprightpositionbeforetake-off.本题答案：【错误】作业二测试二1、【多选题】Whentofastentheseatbelt?本题答案：【fortake-off#forlanding#duringairturbulence#whenevertheFastenSeatBeltsignison】2、【多选题】Whatwillbemostfrequentlymentionedduringsafetycheckannouncement?本题答案：【seatbelt#seatback#traytable#windowshade】3、【多选题】Whatinformationneedwegiveduringtheannouncement?本题答案：【flightnumber#destination#distance#time】4、【判断题】飞机起飞时可以使用充电宝给手机充电。本题答案：【错误】5、【判断题】Smokingispermittedinthelavatory.本题答案：【错误】6、【判断题】There’snoneedtoreturntheseatbacktotheuprightpositionbeforetake-off.本题答案：【错误】8随堂测验1、【单选题】如果需要请求乘务员帮助，应该按什么按钮？本题答案：【呼唤铃按钮】2、【判断题】Forflightsafety,donotopentheluggagecompartmentduringturbulence.本题答案：【正确】3、【判断题】Whentheseatbeltsignturnson,thelavatorycannotbeused.本题答案：【正确】8随堂测验1、【单选题】Howtoreplywhenthepassengerspressthecallbutton?本题答案：【WhatcanIdoforyou?】2、【多选题】Whatkindofentertainmentwillbeprovidedontheplane?本题答案：【newspapers#magazines#music#video】3、【判断题】（中译英）我们提供多种类型的音乐。Weprovideseveralkindsofmusic.本题答案：【正确】8随堂测验1、【单选题】Whatispropertosayincaseofservinghotdrinkstothepassenger?本题答案：【Becareful.It’shot.】2、【单选题】Howtoreplywhenthepassengeraskswhetherhecouldaskformore?本题答案：【Youcouldcallmeifyouwanttorefillit.】3、【判断题】经济舱的酒水可以无限量供应。本题答案：【错误】8随堂测验1、【单选题】Howtoreplyifthepassengerasksforanextrahelping?本题答案：【Well.Ineedtoserveallthepassengersfirst.】2、【单选题】Howtoreplyifthepassengerasksforvegetarianfood?本题答案：【Haveyoumentionedyourrequirementwhenbooking?】3、【多选题】（中译英）请放下小桌板，调直座椅靠背。本题答案：【Pleasereturntheseatbacktotheuprightpositionandlowerthetraytable.#Pleaseputdownthetraytableandstraightupyourseatback.】7随堂测验1、【单选题】Howtoreplyifthegoodsthepassengerordersisnotavailable?本题答案：【I’mafraidthatthisitemiscurrentlysoldout.】2、【多选题】可以通过如下渠道购买免税商品。本题答案：【出入境机场免税店#出入境飞机上#出入境航班航空公司网上预订】3、【多选题】（中译英）这是找零。本题答案：【Hereisyourchange.#Keepthechange.】作业三测试三1、【单选题】如果需要请求乘务员帮助，应该按什么按钮？本题答案：【呼唤铃按钮】2、【单选题】Whatispropertosayincaseofservinghotdrinkstothepassenger?本题答案：【Becareful.It’shot.】3、【单选题】Howtoreplyifthepassengerasksforvegetarianfood?本题答案：【Haveyoumentionedyourrequirementwhenbooking?】4、【单选题】可以通过如下渠道购买免税商品。本题答案：【以上均可以】5、【多选题】Whatkindofentertainmentwillbeprovidedontheplane?本题答案：【newspapers#magazines#music#video】6、【判断题】经济舱的酒水可以无限量供应。本题答案：【错误】9随堂测验1、【判断题】飞机下降期间，盥洗室停止使用。本题答案：【正确】2、【判断题】Beforelanding,seatbacksandtablesshouldbereturnedtotheuprightposition.本题答案：【正确】3、【判断题】FastentheseatbeltwhiletheFastenSeatBeltSignison.本题答案：【正确】8随堂测验1、【判断题】Passengerscanleavevaluablebelongingsandimportantdocumentsonplaneduringthestop-over．本题答案：【错误】2、【判断题】Incaseofdelay,passengerscouldaskflightattendantfortheinformationabouthisorhersubsequentflight.本题答案：【正确】3、【判断题】经停航班，有可能出现前段航段由A航空公司承运，后续航段由B航空公司承运的情况。本题答案：【错误】作业四测试四1、【判断题】Passengerscanleavevaluablebelongingsandimportantdocumentsonplaneduringthestop-over.本题答案：【错误】2、【判断题】Incaseofdelay,passengerscouldaskflightattendantfortheinformationabouthisorhersubsequentflight.本题答案：【正确】3、【判断题】经停航班，有可能出现前段航段由A航空公司承运，后续航段由B航空公司承运的情况。本题答案：【错误】4、【判断题】飞机下降期间，盥洗室停止使用。本题答案：【正确】5、【判断题】Beforelanding,seatbacksandtablesshouldbereturnedtotheuprightposition.本题答案：【正确】6、【判断题】FastentheseatbeltwhiletheFastenSeatBeltSignison.本题答案：【正确】8随堂测验1、【单选题】怀孕多少周的旅客需要持有医生出具的许可证明？本题答案：【32孕周至35孕周】2、【单选题】（中译英）请问您有医生开具的可以乘坐飞机的证明吗？本题答案：【Doyouhaveapermittoflybythedoctor?】3、【判断题】乘务员应当建议怀孕旅客饮用冰可乐。本题答案：【错误】8随堂测验1、【单选题】（英译中）CanIhelpyouwiththepowderedmilk?本题答案：【需要我帮您冲泡奶粉吗？】2、【单选题】（英译中）Hemayfeelmorecomfortablewithapacifier.本题答案：【如果吸奶嘴，他可能会舒适些。】3、【判断题】携带婴儿旅客就座后，我们需要为其准备婴儿安全带。本题答案：【正确】7随堂测验1、【单选题】UMrefersto().本题答案：【unaccompaniedminor】2、【多选题】Whatwouldbeprovidedforunaccompaniedchildontheplane?本题答案：【childpacks#childmeal】3、【判断题】无成人陪伴儿童的年龄范围为5-12周岁。本题答案：【正确】8随堂测验1、【单选题】（中译英）您头顶上方的这个是空调旋钮。本题答案：【Ontopofyourheadistheairconditionerknob.】2、【单选题】（中译英）我们现在进入客舱。请您坐稳扶好。本题答案：【Weareenteringthecabinnow.Pleasehangontoyourchair.】3、【多选题】对于视觉障碍旅客，我们需要介绍如下设施设备。本题答案：【呼唤铃#空调旋钮】7随堂测验1、【多选题】（中译英）洗手间在客舱后部。本题答案：【Thetoiletisatthebackofthecabin.#Thelavatoryisintherearofthecabin.】2、【判断题】通常乘务员需要为老年旅客提供毛毯。本题答案：【正确】3、【判断题】如果目的地与客舱内温差较大，飞机下降前乘务员需要提醒并帮助老年旅客增减衣物。本题答案：【正确】7随堂测验1、【多选题】Whatifthepassengersfeelearache?本题答案：【Tellthepassengeritisverycommonduringtheflight.#Advisethepassengertochewgumsorswallow.#Letthepassengerknowthatitwillbebettersoon.】2、【多选题】Whatifthepassengerisbleeding?本题答案：【Washthecuts.#Wrapupwithgauze.#Trytocomfortthepassenger.】3、【多选题】Whatifthepassengerfeelsheartuncomfortable?本题答案：【Askthepassengerwhetherheorshebringsanymedicine.#Giveanannouncementtoseeifthereisadoctoronboard.#Confirmwhetherthepassengerhaseverfeltheartuncomfortablebefore.】作业五测试五1、【单选题】怀孕多少周的旅客需要持有医生出具的许可证明？本题答案：【32孕周至35孕周】2、【单选题】UMrefersto().本题答案：【unaccompaniedminor】3、【多选题】对于视觉障碍旅客，我们需要介绍如下设施设备。本题答案：【呼唤铃#空调旋钮】4、【判断题】乘务员应当建议怀孕旅客饮用冰可乐。本题答案：【错误】5、【判断题】携带婴儿旅客就座后，我们需要为其准备婴儿安全带。本题答案：【正确】6、【判断题】无成人陪伴儿童的年龄范围为5-12周岁。本题答案：【正确】8随堂测验1、【多选题】WhatwouldbeprovidedwhentheFirst-classpassengertakesaboard?本题答案：【newspaper#hottowel#slippers】2、【多选题】Whattoconfirmbeforeputtingthepassenger’scoat?本题答案：【Doyouhaveanyvaluablesinyourclothes?#Arethereanyvaluableitemsinthepocketsthatyou’dliketokeepwithyou?#Wouldyoupleasemakesuretherearenovaluableitemsinthepockets?】3、【多选题】头等舱旅客登基后，如何问候？本题答案：【MayIintroducemyself?#IamHelen,thecabinmanagerofthisflight.#It’smypleasuretoprovideyouwithcabinservice.#Wishyouapleasantjourney.】14随堂测验1、【单选题】（中译英）您好。这是为您准备的酒水单和餐单。本题答案：【Excuseme,hereisthewinelistandmenuforyou.】2、【多选题】WhatwouldbeprovidedforthemealinFirstClass?本题答案：【drinks#dessert#maindish】3、【多选题】HowtotaketheorderinFirstClass?本题答案：【Whichonewouldyoulike?#Whichonedoyouprefer?】7随堂测验1、【单选题】（中译英）张先生，请问您觉得我们在本次航班中的服务怎么样？本题答案：【Mr.Zhang,whatdoyouthinkofourcabinserviceduringtheflight?】2、【单选题】（中译英）请您留下宝贵意见。本题答案：【Wouldyoupleasegiveussomevaluablesuggestions?】3、【单选题】（中译英）飞机马上就要降落了。本题答案：【Wewillbelandinginashortwhile.】作业六测试六1、【单选题】（中译英）您好。这是为您准备的酒水单和餐单。本题答案：【Excuseme,hereisthewinelistandmenuforyou.】2、【单选题】（中译英）请您留下宝贵意见。本题答案：【Wouldyoupleasegiveussomevaluablesuggestions?】3、【单选题】（中译英）飞机马上就要降落了。本题答案：【Wewillbelandinginashortwhile.】4、【多选题】WhatwouldbeprovidedwhentheFirst-classpassengertakesaboard?()本题答案：【newspaper#hottowel#slippers】5、【多选题】头等舱旅客登基后，如何问候？()本题答案：【MayIintroducemyself?#IamHelen,thecabinmanagerofthisflight.#It’smypleasuretoprovideyouwithcabinservice.#Wishyouapleasantjourney.】6、【多选题】WhatwouldbeprovidedforthemealinFirstClass?()本题答案：【drinks#dessert#maindish】10随堂测验1、【单选题】Howtoinformthepassengerofthedelayincaseofairtrafficcontrol?本题答案：【Wearewaitingforairtrafficcontrolclearance.】2、【单选题】Howtoproperlysaysorryandthanksincaseofthedelay?本题答案：【Weapologizeforanyinconveniencecausedandthankyouforyourpatienceandunderstanding.】3、【多选题】飞机延误的原因可能有()。本题答案：【天气#飞机机械故障#空中交通管制行#行李装载原因】12随堂测验1、【多选题】防冲击姿势，我们可能听到的口号有()。本题答案：【BRACEFORIMPACT#HEADSDOWN#抱紧#防撞】2、【判断题】Incaseofemergency,donotkeepanythingintheseat-pocket.本题答案：【正确】3、【判断题】Cabinservicewouldbesuspendedduringturbulence.本题答案：【正确】8随堂测验1、【多选题】Howtocomfortincasethatthepassengercomplainsaboutthedelay?本题答案：【Wearesorryaboutthat.Thankyouforyourunderstandingandcooperation.#Wedidn’texpecttodelay,either.#Youwouldbeinformedifwearegoingtotakeoff.#Iunderstandyourfeeling.】2、【多选题】旅客产生抱怨的常见原因有（）。本题答案：【航班延误#座位原因#餐食原因#行李原因】3、【多选题】当遇到意外情况时，乘务员应当（）。本题答案：【主动解答旅客的疑问或抱怨。#安抚客人情绪。#必要时主动致歉。#在力所能及的范围内帮助客人解决问题。】作业七测试七1、【多选题】飞机延误的原因可能有()。本题答案：【天气#飞机机械故障#空中交通管制行#行李装载原因】2、【多选题】防冲击姿势，我们可能听到的口号有()。本题答案：【BRACEFORIMPACT#HEADSDOWN#抱紧#防撞】3、【多选题】旅客产生抱怨的常见原因有（）。本题答案：【航班延误#座位原因#餐食原因#行李原因】4、【多选题】当遇到意外情况时，乘务员应当（）。本题答案：【主动解答旅客的疑问或抱怨。#安抚客人情绪。#必要时主动致歉。#在力所能及的范围内帮助客人解决问题。】5、【判断题】Incaseofemergency,donotkeepanythingintheseat-pocket.本题答案：【正确】6、【判断题】Cabinservicewouldbesuspendedduringturbulence.本题答案：【正确】期末考试1、【单选题】“紧急出口旁的座位”的英文是（）本题答案：【emergencyexitseat】2、【单选题】“候机楼”的英文是（）本题答案：【terminalbuilding】3、【单选题】“oversizedbaggage”的中文是（）本题答案：【超规行李】4、【单选题】“internationalpassenger”的中文是（）本题答案：【国际旅客】5、【单选题】“blindpassenger”的中文是（）本题答案：【视觉障碍旅客】6、【单选题】（中译英）您好，有什么可以为您效劳的？（）本题答案：【Hello,mayIhelpyou?】7、【单选题】（英译中）MayIhavealookatyourboardingpass,please?（）本题答案：【请出示您的登机牌。】8、【单选题】Whatispropertosayincaseofservinghotdrinkstothepassenger?（）本题答案：【Becareful.It’shot.】9、【单选题】UMrefersto（）本题答案：【unaccompaniedminor