导游服务英语课件：Tourist Attractions

TouristAttractions

Lead-in

TherearerichtourismresourcesinChina,andweshouldgraspseveralmethodsofintroducingattractionsasagoodguidetoimprovepresentationskills

BasicProcedure

1.Aftergettingoff,theguideshouldleadthetouriststothesketchmapofthescenicspot,tellthemtherouteofsightseeing,thetimeneeded,thetimeforgatheringandvenue.2.Theguideshouldtellthetouristswhattheyshouldpayattentionto.

BasicProcedure

3.Whilevisitingthescenicspot,thelocalguideshouldgivecommentarytotheattractions.Thecommentaryshouldincludethebackgroundofhistory,itscharacteristics,itspositionandvalue,etc.4.Payattentiontothetourists’safetyandcountthepeoplemomentarily.

ServicesatthescenicspotItmeOneTopic1:SpeakingGeneralIntroductionabouttheForbidden

GeneralIntroductionabouttheGreatWall

Training

123Topic1:Speaking

Activity1:Reading

Readthetwodialoguesandpractice.Learnthewordsandexpressions.Speakoutthemainideaofthetwodialogues.Topic1:Speaking

Activity2:Roleplay

Task

WangHong,thelocalguidefromtheCYTS,isintroducingSuzhouGardenstotourists.Topic1:Speaking

Activity2:Role-play

Requirement

First,disscusstherole-playwithyourgroup,andthenpracticewhatyouwouldsayinthissituation.Bepreparedtoperformtherole-playinfrontoftheclass.Theteacherandotherstudentswilldiscussandcompareeachrole-playpresentedandmakecommentsonhowitcanbeimproved.Topic1:Speaking

TouristGuideCommentary

Notes:

导游词是导游讲解的基础。导游只有在进行多方面资料搜集的基础上进行实地考察，并争取运用导游词撰写技巧，才能不断提升自己撰写导游词的水平，通过优质的讲解提高带团能力。一篇完整的导游词通常由3部分组成，即标题、导游线路、正文。这其中，正文由以下内容组成：前言、总述、分述和结尾。

Topic2:TheRemarksofTourGuide

TouristGuideCommentary

Notes:

1.前言部分通常是导游在陪同游客参观、游览前，问候大家、欢迎大家并做自我介绍的话，既简短、亲切，又要起到引出下文的作用。

2.总述部分是对将要参观游览的景点用精炼的词句进行的整体介绍，让游客初步对景点有所了解，以便让游客有一种见树先见林德感觉。

Topic2:TheRemarksofTourGuide

TouristGuideCommentary

Notes:

3.分述部分是导游词的重点，是按游览的先后顺序，对所到景观逐一进行生动具体的讲述，使游客尽情饱览一个个景点的风韵和艺术魅力。每一个大景点通常由许多小景点组成，导游词的讲解要注意把重点放在最具有代表性的景点和景物上，不需要也不可能面面俱到。

4.结尾就是导游词的结束语，包括简短总结、回顾、感谢、美好祝愿和期待再次游览。

Topic2:TheRemarksofTourGuide

TouristGuideCommentary

Topic2:TheRemarksofTourGuideSampleTheTerracottaWarriorsandHorsesGoodmorning,ladiesandgentlemen,WelcometoShanxi!Firstofall,pleaseallowmetointroducemyself.MynameisLiPing,youcanalsoallmeMissLiorXiaoLi.IamfromChinaShanxiInternationalTravelService,andIwillbeyourlocalguideinShanxi.

Topic2:TheRemarksofTourGuideSample.Ourtoday’sdestinationistheMuseumofQinTerracottaWarriorsandHorses.Xi’anisbestknownfortheQintombswiththeirwarriorsandhorses.ItwasbuiltbythefirstemperorinChina—EmperorQin.ItisoneoftheearliestandlargestimperialmausoleumsofancientChina.Intermsofsizeswellasthequantityandqualityoftheburiedtreasures,themausoleumhasnoprecedentsinprevioushistory.Themausoleumisnotonlyanarchaeologicalmasterpiece,butalsoagreatworkofart.

Topic2:TheRemarksofTourGuideSample..

Themakingprocessislikethis:Thesculptorsfirstformedabasefromcoarseclay,thenwithpastefilledinsuchdetailsasmoustachesandbraids.Mostoftheterracottasoldiersherefacetheeast,becausethestateofQinwaslocatedinthewestandEmperorQinfoughteastwardtounifyChina.Theaverageheightoftheterracottawarriorsisabout1.8meters,butthetallestcanreach2meters.Theterracottawarriorsmaybemodeledafterrealsoldiers.

Topic2:TheRemarksofTourGuideSample.

Theinterestingthingisthatnotonlyaretheirfacialexpressionsdifferent,butalsotheirhairstylesanddressesaredifferent.Thesedifferencesreflecttheirdifferencesinmilitaryrankaswellasinpersonality.TheyreallyshowtheingenuityandcreativityoftheancientChinese.AndittookthehardshipandwisdomofbothancientandmodernChinesepeopletopresenttheeighthwonderoftheworldtous.

Topic2:TheRemarksofTourGuideSample.

Ok,somuchoftheMuseumofQinTerracottaWarriorsandHorses.Youcanhavealookandtakesomephotoshere,butphotoflashisforbidden.Thankyouforyourlistening!

TaskoneAllstudentsintheclassroomaredividedintoseveralgroupstodisscussTouristGuideCommentary

PracticeTasktwoAfterdiscussion,eachgroupchoosearepresentativetomakeapresentation,andthentheteachershouldgivethecommentonthestudent’sanswer.Topic2:TheRemarksofTourGuide

SteponeRead

Readthepassagewiththequestionstheteachergivenandspeakoutthemainideaofthepassage.Topic3:SupplementaryReading

Steptwolearn1.both…and…:两者都…例如：BoththeForbiddenCityandtheGreatWallarethefamoushistoricinterestwhichtheforeignerswanttovisit.无论是故宫还是长城都是外国游客们想要参观的名胜古迹。2.ItalsohasgrandtheFivesacredMountains,torrentialChangjiang,thedelicateandprettywestlake,andsoon.还有雄伟的五岳、涛涛的长江和清秀的西湖等等。Topic3:SupplementaryReading

Stepthreepractice

Readthepassageworkinpairs.Topic3:SupplementaryReading

EtiquetteofAddressingPeople

Addressingisasymbolbywhichpeoplecommunicatewitheachother.Weaddresspeopleaccordingtotheirstatus,occupations,relationshipwithusandtheformalityofthesituationsinordertoembodyourrespectfororfriendshipwiththem.Topic4:SocialEtiquette

Americansoftenpreferusingfirstnames,evenwhendealingwithpeopleinverydifferentpositions.Americanswillgenerallysay,“CallmeTom”andthenexpectyoutoremainonafirstnamebasis.Forformaladdressing,thereareanumberofdifferenttitlesthatcanbeused,with“Mr.”,“Mrs.”,“Miss”and“Ms”themostcommon.“Mr.”isusedformen,“Mrs.”Formarriedwomen,“Miss”forunmarriedwomenand“Ms”forawomanwhoyouarenotsurewhethersheismarriedornot.Butmanywomenprefertobeaddressed“Ms”fortheythinkitisasymbolofindependence.Therefore,onlyuse“Mrs.”whenthewomanhasaskedyoutodoso!Topic4:SocialEtiquette

Someprofessionscanalsofunctionastitles,suchasProfessor,Doctor,Nurse,Judge,Lawyer,Captainandsoon.Payattentionthat“teacher”and“manager”arenottitlesinEnglishandcannotbeusedasaformaladdress.Topic4:SocialEtiquette

CultureNote第一印象是最重要的，先是出声打招呼，然后微笑。微笑可以让对方感觉善意，而使双方可以不具敌意地交谈。见面时的招呼可以反映出彼此的交情，熟识已久的朋友见面，如果每次都很正式地打招呼，会令人觉得冷淡无情。反正，如果对初次见面的人表现出很热乎的样子，也会令人觉得很假。

CultureNote

Americansshakehandswhentheymakeanewfriend.Mostpeopledon’texchangenamecards,butbusinesspeoplesometimesdo.Peopledonotliketotalkabouthowmuchmoneytheymake.Theyalsodon’tliketotalkabouttheirageorweight.And,manypeopledon’tlikediscussingreligionorpolitics.KnowledgeConnection

Titlesarenotusedveryoften.Andtheageofapersonisnotveryimportant.Thereare,ofcourse,generationgaps.Butolderandyoungerpeopleareoftengoodfriends.And,businessesdon’t’carehowoldaworkerorbossis.Beforeameal,manyAmericansprayforamoment.Formealsatpeople’houses,dishesoffoodarepassedaround.Eachpersonputssomeofthefoodontheirplate.Then,theygivethedishtothepersonnexttothem.KnowledgeConnection

译文

美国人会在认识新朋友时与对方握手。大部分的人不会互相交换名片，只有生意人才会偶尔为之。人们不喜欢问他们赚多少钱，他们也不喜欢谈论他们的年龄及体重。而且，很多人不喜欢谈论宗教和政治。人们很少以头衔称呼别人。一个人的年纪多大也不是很重要的事。当然，隔代之间还是有代沟，只不过，上一代和下一代的关系通常是形同好友。另外，一般企业并不会在乎公司的员工或老板年纪有多大。在用餐前，很多美国人会祈祷一下。人们在家中吃饭时，他们会互相传送盛菜的盘子。每个人会从这盘子里拣一些菜到他们自己的碟子中，然后再将盘子送给下一个旁边的人。

DevelopaTourCommentary导游词有以下要求：1.知识性.导游词不能只满足于一般性介绍，还要注重深层次的内容，如同类事物的鉴赏、有关诗词的点缀、名家的评论等，这样，会提高导游词的档次水准。2.准确性.导游词不能随意编造，以地摊文学为蓝本，编造一些稀奇古怪、更改历史、子虚乌有的故事。Topic5:Writing

3.口语性.在创作导游词时，要注意多用口语词汇和浅显易懂的书面语词汇。避免晦涩难懂的书面语词汇和音节拗口的词汇。多用短句，以便讲起来顺口，听起来轻松。4.趣味性.要注重编织故事情节，语言生动形象，用词丰富多变。5.重点性.导游词要突出重点，面面俱到，没有重点的导游词是不成功的。6.针对性.导游词必须从实际出发，因人、因时而异的，要有的放矢。7.层次性.导游词要有层次感，即在介绍景点的地理位置、历史背景时，要层层叠进，思路清晰。8.方向性.由于导游在介绍景点时，往往站在一个特定的位置，根据不同方位向游客介绍，所以导游词必须具备方向感。比如“在游客朋友的右边有….”等此类语句。Topic5:Writing

Sample

Situation:

AtourgroupfromCanadawillvisitPingyaoancientcityinShanxiprovince.MissLi,alocalguidefromShanxiInternationalTravelService,willmeetthemandtakethemtovisitthePingyaoancientcity.

Topic5:Writing

PingyaoAncientCityWallGoodmorning,ladiesandgentlemen,WelcometoShanxi!Firstofall,pleaseallowmetointroducemyself.MynameisLiPing,youcanalsoallmeMissLiorXiaoLi.IamfromChinaShanxiInternationalTravelService,andIwillbeyourlocalguideinShanxi.Topic5:Writing

Ourtoday’sdestinationisPingyaoAncientCitywhichhasbeenformallynamedas“WorldCulturalHeritage”byUNESCO.ItliesinmiddleofShanxi,90kilometersfromTaiyuan.Thecityhasahistoryof2800years.Inancienttime,itwascalledGutao.ItkeepsallthefeaturesofthecitiesofChineseHannationalityduringtheMingandQingDynasties,displayingacompletepictureoftheunusualcultural,social,economicandreligiousdevelopment.Pingyaoisknownmainlyforthreehistoricaltreasures:theancientbrickcitywall,theZhenguoTemple,andtheShuanglinTemple.Topic5:Writing

ThecitywallofPingyaowasoriginallybuiltusingrammedearth,andwasrebuiltwithbricksin1370duringtheregionofEmperorHongWuoftheMingDynasty.NowwehavearrivedattheNorthGateofthecity.Let’sgouptotheancientwalltohavealook.Pleasefollowme.Hereisthemapofthecity.Youcanfindthesoutherngateofthecityisliketheheadofatortoise.Thetwowellsoutsidethegatesymbolizethetwoeyesofthetortoise.Thenortherngateofthecityisthetailofthetortoise.Itisthelowestspotofthewholecity,whereallthewaterinthecityflows.Therearefourbarbicanentrancesintheeastandwestofthecity,facingeachotherlikethepawsofthetortoise.Thispatternissimilartothatofaturtle,earningPingyaotheTurtleCity.Andnowwearestandingonitstail.Canyoupointoutwhereweare?Topic5:Writing

TheancientChinesepeopleworshippedtortoises,andregardedtortoisesasanimalsoflongevity.Becausethecitygatewasusedforpeopletogoinandgoout,itbecametheweakpointofthesecurity.Inordertoprotectthecity,anadditionalwallwasbuilthere.Ifenemiescame,theywouldbecaughtjustlikecatchingaturtleinapot.Hereyouseesomeweaponsusedtoattackenemies.Topic5:Writing

Thewallsmeasure