标准解读
《GB/T 44591-2024 农业社会化服务 社区生鲜店服务规范》这一国家标准，旨在为社区生鲜店提供一套全面的服务指南和操作标准。该文件覆盖了从店铺选址到售后服务的全流程管理要求，强调了食品安全、顾客满意度以及可持续发展的重要性。
在选址方面，标准提出了基于人口密度、交通便利性等因素综合考量的方法论，确保店铺能够满足目标客户群体的需求。对于店面设计与布局，则有明确指示如何合理规划商品展示区、收银台等区域的位置，以优化顾客购物体验。
关于商品管理，《GB/T 44591-2024》规定了严格的进货渠道审核机制及产品质量控制流程，包括但不限于供应商资质验证、定期抽样检测等措施，力求保障所售食品的安全可靠。同时，还对库存管理和损耗率控制提出了具体要求，鼓励采用信息化手段提高效率。
在客户服务领域，本标准不仅涵盖了基础的礼貌待客原则，更进一步细化到了投诉处理程序、会员制度建设等方面，提倡建立快速响应机制来解决消费者问题，并通过积分奖励等方式增强用户粘性。此外，还特别强调了环境保护意识，在日常运营中减少塑料袋使用、推广可降解包装材料等做法被列为推荐实践之一。
如需获取更多详尽信息，请直接参考下方经官方授权发布的权威标准文档。
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文档简介
ICS
03.100.20
CCS
A
10
中华人民共和国国家标准
GB/T44591—2024
农业社会化服务社区生鲜店服务规范
Agriculturalservice—Specificationforcommunityfreshstoreservice
2024-09-29发布2025-01-01实施
国家市场监督管理总局发布
国家标准化管理委员会
GB/T44591—2024
目次
前言
·····································································································
Ⅲ
1
范围
··································································································
1
2
规范性引用文件
······················································································
1
3
术语和定义
···························································································
1
4
基本要求
······························································································
1
4.1
服务便捷
·························································································
1
4.2
产品新鲜
·························································································
1
4.3
质量安全
·························································································
1
5
服务场所
······························································································
2
5.1
店面要求
·························································································
2
5.2
设施设备
·························································································
2
6
管理制度
······························································································
2
7
人员要求
······························································································
2
8
服务过程
······························································································
2
8.1
采购
······························································································
2
8.2
储藏
······························································································
3
8.3
陈列
······························································································
3
8.4
初级加工
·························································································
3
8.5
销售
······························································································
3
8.6
质量控制
·························································································
3
9
评价与改进
···························································································
3
10
证实方法
····························································································
4
10.1
服务场所
························································································
4
10.2
管理制度
························································································
4
10.3
人员要求
························································································
4
10.4
服务过程
························································································
4
10.5
评价与改进
·····················································································
4
参考文献
··································································································
5
Ⅰ
GB/T44591—2024
前言
本文件按照GB/T1.1—2020《标准化工作导则第1部分：标准化文件的结构和起草规则》的规
定起草。
请注意本文件的某些内容可能涉及专利。本文件的发布机构不承担识别专利的责任。
本文件由全国农业社会化服务标准化工作组（SAC/SWG23）提出并归口。
本文件起草单位：中华全国供销合作总社管理干部学院、中国标准化研究院、广州市钱大妈农产品
有限公司、浙江经贸职业技术学院。
本文件主要起草人：林媛媛、黎少华、云振宇、马晓蕾、杨旭、艾永梅、王真、沈鑫琪、朱文清、
朱文浩、林志荣、张伟、张西华。
Ⅲ
GB/T44591—2024
农业社会化服务社区生鲜店服务规范
1范围
本文件规定了社区生鲜店服务的基本要求、服务场所、管理制度、人员要求、服务过程、评价与改
进的要求，描述了对应的证实方法。
本文件适用于社区生鲜店运营、管理及评估。
2规范性引用文件
下列文件中的内容通过文中的规范性引用而构成本文件必不可少的条款。其中，注日期的引用文
件，仅该日期对应的版本适用于本文件；不注日期的引用文件，其最新版本（包括所有的修改单）适用
于本文件。
GB5749生活饮用水卫生标准
GB/T32950鲜活农产品标签标识
3术语和定义
下列术语和定义适用于本文件。
3.1
生鲜农产品freshagriculturalproducts
通过种植、养殖、采集、捕捞等产生，未经加工或经初级加工，可食用的新鲜农产品。
注：包括蔬菜（含食用菌）、水果、畜禽肉、水产品、鲜蛋等。
[来源：GB/T22502—2008,3.1,有修改]
3.2
社区生鲜店communityfreshstore
位于城乡居民相对集中的居住区，以居民为主要服务对象，以经营生鲜农产品为主，实施统一结算
并有店铺零售的终端。
3.3
生鲜区域freshproductsregion
店铺中对生鲜农产品进行初级加工、陈列、销售的区域。
[来源：GB/T22502—2008,3.2,有修改]
4基本要求
4.1服务便捷
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