新高考英语一轮复习讲练测第32讲 应用文写作之投诉信（练）（解析版）

第32讲投诉信（模拟精练）书面表达1．（2023·重庆江北·高三开学考试）假如你是中学生李华，最近在某个购物网站上购买了一双运动鞋，但到货后发现了一些问题，请给该网站写一封投诉信，投诉信内容如下表：要点：1.写信目的；2.不满之处；3.表达期望（重新邮寄或退款）。注意:1.书信内容包括以上要点；2.词数80左右（书信格式已给出，不计入总词数）；3.可适当增加细节，以使行文连贯。DearSirorMadam,___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yours,Lihua【答案】DearSirorMadam,I’mwritingtocomplainaboutthesportsshoeswhichIboughtfromyourwebsite.ThismorningIreceivedtheshoesontime,butIregrettosaythatthere’ssomethingwrongwiththem.Firstly,I’mprettysureIaskedyoutosendmeawhitepair.Themomentthemailboxarrived,Icouldn’twaittoopenit,onlytofindaredone.Tomakethingsworse,Ineeda40sizewhileyousentmeasize39,whichistoosmallforme.WereIinit,Iwouldgetachingfeet.Anditisofsuchbadquality—oneofthemevengetsloosethread.MyconcerniswhetheryouwillreturnmethemoneyorhavetheshoesreplacedandIwonderwhowillpaythepostage.Iamlookingforwardtoyourearlyreply.Yours,Lihua2．假设你是李华，最近你在使用某中学生英文报的过程中发现了一些问题。请你用英语给该报美籍负责人Smith写一封投诉信，内容包括：1.写信的目的；2.投诉的问题（有语法与拼写错误、一些阅读材料陈旧、纸张质量不如以前）；3.希望得到的结果。注意：1.词数100左右；2.可以适当增加细节，以使行文连贯。参考词汇：投诉complainDearMr.Smith,_________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yours,LiHua【答案】DearMr.Smith,I’mwritingtocomplainaboutsomeproblemswithyournewspaper.Firstofall,therehavebeenspellingandgrammaticalmistakesinthenewspaper,whichhasgreatlyinfluencedmystudying.Evenworsethanthat,someofthereadingmaterialsareoldsotheyareboringforustoread.Also,I’mnotsatisfiedwiththepaperyouareusingnow,asitsqualityisnotasgoodasbefore.I’vebeenaregularuserofyournewspaperbutnowI’mcompletelydisappointed.Ireallyhopeyoucouldmakesomeimprovements.Thanksforyourconsideration.Iamlookingforwardtoyourearlyreply.Yours,LiHua3．假如你是李华，在一家商店购得一台劣质电脑，然后与营业员交涉，但营业员态度恶劣，不予受理。为此，你向经理写了一封投诉信。内容主要包括：(1)自我介绍；(2)投诉的原因(3)希望换一台新的电视机，否则全额退款。______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yours,LiHua【答案】Dearmanager,IamLiHua,oneofyourcustomers.Iamwritingtolodgeacomplaintaboutthepoorqualityofyourproduct.Theexperienceinyourshopisabitterdisappointmenttome.Foronething,thecomputerIboughttheotherdayfromyourcompanyturnedouttobeafake,whichruinedyourgoodreputation.Foranother,whenIwenttoyourshopforanexplanation,thesalespersonbehavedinarudemanner,turningadeafeartomyrequirement.ItisrequiredthatIshouldgetareplacement,orIshouldreceiveafullrefund.ThankyouforyourattentionandIamlookingforwardtoyourearlyreply.Yours,Lihua4．假定你是李华，你邻居的女儿每天中午都在家弹钢琴，给你的网课学习和生活带来了很大的困扰。请你给邻居Mrs.Li写一封投诉信，内容要点包括：1.说明困扰你的问题；2.投诉的原因；3.解决问题的建议。注意：1.词数80字左右；2.可以适当增加细节，以使行文连贯。____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【答案】DearMrs.Li,I’mLiHua,aneighborlivingnexttoyourhouse.I’mwritingtoexpressmydissatisfactionaboutthenoiseyourdaughterhasbeenmakingrecently.Thereasonformydissatisfactionisthatitisatnooneverydaythatyourdaughterpracticesplayingthepiano,whichgreatlyaffectsbothmylifeandonlinestudy.Foronething,asahighschoolsenior,I’mengagedinmakingpreparationsforCollegeEntranceExamination.Therefore,thenoisemakesithardformetoconcentrateonmystudy.Foranother,althoughoccasionallythemusicyourdaughterplayssoundswonderfulitdisturbsmeandIfinditdifficulttogetenoughsleep.Isincerelyhopethatyourdaughtercanadjustthetimeandplaceofpracticing.Iwouldappreciateitifyoucouldsolvetheproblemassoonaspossible.Yoursfaithfully,LiHua5．假设你是李华，最近跟父母去国外旅行时所居住的旅馆服务不好。请根据以下要点提示给旅馆老板写一封英文投诉信，信中应包括下列内容：1.空调不能正常运行；2.浴室不干净；3.晚上周围噪声很大，且不给更换房间；4.服务员态度随意，漠不关心。注意：1.词数100左右；2.短文须包括所给要点，但不必逐句翻译；3.可以适当增加细节，以使行文连贯；4.文章的开头和结尾已给出，不计入总词数。DearSirorMadam，Iamwritingtocomplainaboutyourhotelservice.MyparentsandIhadaterriblestayinRoom512.__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Lookingforwardtohearingfromyou.Yoursfaithfully，LiHua【答案】DearSirorMadam，Iamwritingtocomplainaboutyourhotelservice.MyparentsandIhadaterriblestayinRoom512.Firstly,theairconditionerwouldn'twork.WhenIaskedthestaffforhelp,noonecame.Secondly,Ifoundthebathroomratherdirty.Whatwasworse,thenoiseoutsidewassoloudthatwewereunabletosleepatnight.Iaskedtochangerooms,butwasrefusedforthereasonthatthehotelwasfull.Itwassurprisingthatthehotelstafftreatedusinaverycasualandindifferentmanner.Fortheabovereasons,Ihavetosaythattheserviceinyourhoteliscompletelyunacceptableatsomanylevels.Therefore,Ihopeyoucanapologizeandrefundmymoney.Lookingforwardtohearingfromyou.Yoursfaithfully，LiHua6．假如你是李华，周末在书店购买了一本英文小说。回家后你发现书本有质量问题，与店员理论，其服务态度不好，因此你决定给书店经理写一封投诉信。内容包括：1.反映存在问题；2.提出解决方案。注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。DearManager,__________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Sincerely,LiHua【答案】DearManager,IamwritingthislettertocomplainaboutsomeproblemsIhavecomeacrossrecentlyinyourbookstore.YesterdayIboughtanEnglishnovelwithanelaboratelydesignedcover.ButlaterIfoundthatseveralpagesofthebookwerecrackedandbefouled.Whatisworse,themisprintsspreadeverywhereinthebookandseriouslyaffectedmycomprehension.Iwenttoyourbookstoretorequireareplacement.Surprisingly,yourstaffturneddownmyrequestrudelyandevendeniedthepoorqualityofthebook.Now,I'mwonderingwhetheryoucanrefundorexchangeanewoneforme.Inthemeantime,I'dliketoappealtobetterserviceofyourstaff.Anearlyresponsewillbeappreciated.Sincerely,LiHua7．假定你是李华，你在上周日搭坐102号公交车，该公交车司机的不文明行为让乘客很愤怒。于是你向公交车公司写一封投诉信。要点如下：1.司机的不文明行为（大声讲话、紧急刹车、态度粗鲁等）。2.希望尽快查清此事。注意：1.词数100左右；2.可适当增加细节，以使行文连贯。___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【答案】DearSir,IamLiHua.Iamwritingtocomplainaboutoneofyourbus-drivers’improperandrudebehaviors.LastSunday,IwastakingtheNo.102buswhosedrivernotonlykeptontalkingwithamanloudlybutalsodroveveryfast.Sosomepassengersadvisedhimtoconcentrateondriving,buthedidn’tpayanyattention.What’sworse,hedroveevenfaster.Thenanotherpassengercouldn’tbearit,askingthedrivertokeepthepassengers’safetyinmind.Butthedriverstoppedthebussosuddenlythatallthepassengersnearlylosttheirbalance.However,hedidn’tapologizebutsaidrudely“It’snoneofyourbusiness.”Isincerelyhopeyoucaninvestigatethisincidentandpropermeasuresshouldbetakentopreventsuchanincidenthappeningagain.Sincerelyyours,LiHua8．假定你是李华，是某国际学校学生会生活部长。近期同学们反映学校的餐厅有较多问题，请你给餐厅负责人Mr.White写一封投诉信。内容包括:1.写信目的；2.投诉的具体问题；3.希望问题早日解决。注意:1.词数80词左右。2.可适当增加细节，以使行文连贯。________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【答案】DearMr.White,I’mLiHua,headofthelifedepartmentoftheStudents’Union.Onbehalfofthestudents,I’mwritingtoexpressourdissatisfactionwiththeschoolcafeteria.First,ithasalimitednumberofdishesandthedailyspecialsarethesameeachweek.Secondly,thereisalackofhealthyfood,suchassaladsorfishonthemenu.Anotherthingisthatwehavetostandinlineforalongtimebeforewecangetthemeal.Wewouldmuchappreciateitifyoucouldattendtothismatterassoonaspossible.Yourssincerely,LiHua9．假定你是牛津中学（OxfordAcademy）的交换生李华，近期当地政府拟决定停办你校附近的公办养老院。请你给当地主管部门写一封投诉信，希望取消该决定。内容包括：1.陈述面临的问题；2.强调养老院的重要性；3.提出自己的希望。注意：1.词数100左右；2.可以适当增加细节，以使行文连贯。______________________________________________________________________________________________________________________________________________________________________________________________【答案】DearSir/Madam,I’mLIHua,anexchangestudentfromOxfordAcademy.It’ssaidthatastate-runnursinghomenearmyschoolisabouttobeclosed.Asisknowntoall,thenursinghomeisessentialforsomeoldpeoplewhosechildrencan’tsparetimetotakecareofthem.Therefore,tostoprunningitwillundoubtedlybringinconveniencetotheirlives,doingharmtotheirmentalandphysicalhealth.Inaword,Isincerelyhopethedepartmentconcernedcancancelthedecisionandensureastablelivingenvironmentfortheelderly.Yours,LiHua10．假定你是李华，上个月你和同学参加某海外旅行社组织的海外研学活动时遭遇了诸多问题。请根据所给提示，用英语给该海外旅行社的负责人写一封投诉信，内容包括：1.写信目的；2.说明投诉原因（行程安排紧凑、学习时长不足、住宿条件恶劣等）；3.你的诉求。注意：1.词数100左右（开头和结尾已给出，但不计入总词数）；2.可以适当增加细节，以使行文连贯。DearSirorMadam,IamLiHua.______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Yourssincerely,LiHua【答案】DearSirorMadam,IamLiHua.MyfriendandIjoinedanoverseasstudytourwhichwasorganizedbyyourcompanylastmonth.I’mwritingtomakeacomplaintaboutyourservice.Firstofall,wehadsuchatightschedulethatwedidn’thaveenoughtimetoenjoythetouristattractions.Second,asstudents,wehadhopedtoseemoreAmericanuniversities.However,wespenttoomuchtimetraveling.Worsestill,thehotelroomswereinsuchapoorconditionthatwehaddifficultyfallingasleepatnight.Idohopeyou’llapologizetousandsomemeasureswillbetakentopreventsuchthingshappeningagain.I’dappreciateitifyoucouldgivemeanearlyreply.Yourssincerely,LiHua11．假定你是李华，两月前你从海外代购网店订购了一套书虫系列读物，昨天才到货，且包装破损，数量不足。请你根据以下提示，给该店店主Bob写一封投诉信：1.介绍购物情况；2.反应存在问题；3.提出解决问题的方案。注意：1.词数100左右；2.可以适当增加细节，以使行文连贯；参考词汇：complaintn.投诉BookwormSeries书虫系列读物_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【答案】DearBob,Iamoneofyourcustomers.IorderedasetofBookwormSeriesonyourwebsitetwomonthsago,butIdidn’treceivethemuntilyesterday.Andmuchtomydisappointment,thebooksweresopoorlypackedupthatthecoverofonebookwastorn.Tomakemattersworse,itisnotacompleteset,asIfoundonebookmissing.Iamsorrytohavereceivedsuchpoorservice,andIbelieveIhaveeveryrighttoaskyoutodealwiththisproblem.Ihopethatyoueitherreturnmymoneyordeliveranewsetofbookstome.Besides,I’dliketobeinformedoftheprocessofyourdealingwithmycomplaint.Lookingforwardtoyourreply.Yours,LiHua12．假设你是李华，在一家网店购买了一件羽绒服。昨天收到后发现羽绒服后背有个洞，你给卖家打了几次服务电话，对方电话却一直占线。请你给卖家MissMary写一封投诉信。内容包括:1.描述羽绒服的质量问题；2.提出解决问题的具体要求。注意:1.词数80左右；2.可适当增加细节，以使行文连贯。参考词汇:羽绒服downjacket________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【答案】DearMissMary,IamwritingtocomplainaboutthedownjacketIpurchasedfromyouronlinestorerecently.Whencheckingthejacket,Ifoundanobviousholeontheback.Idialedyourservicenumberseveraltimes,onlytofinditwasbusy,makingmeextremelyannoyed.I’dlikeyoutoeitherchangeitforanewoneorgivemeafullrefund?Bytheway,howshallIsendthisjacketbacktoyou?Lookingforwardtoyourearlyreply.Yours,LiHua13．假如你叫李华，最近在某个购物网站上购买了一件夹克，但在到货后发现夹克存在一些问题。请给该网站写一封投诉信，内容应包含如下要点：1.写信目的；2.投诉内容：夹克颜色和尺寸出错等；3.期望得到的解决方式。注意：1.书信内容包括以上要点；2.词数80左右（书信格式已给出，不计入总词数）；3.可适当增加细节，以使行文连贯。DearSirorMadam,___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Iamlookingforwardtoyourearlyreply.Yourssincerely,LiHua【答案】DearSirorMadam,I’mwritingtocomplainaboutthejacketwhichIboughtfromyourwebsite.ThismorningIreceivedthejacketontime.Iregrettosaythatthere’ssomethingwrongwithit.Firstly,I’mprettysureIaskedyoutosendmeapurpleone.Themomentthemailboxarrived,Icouldn’twaittoopenit,onlytofindaredone.Tomakethingsworse,Ineedasize170-88Awhileyousentmeasize175-92B,whichistoolargeforme.WereIinit,Iwouldbeaclown.Anditisofsuchbadquality—thezipperdoesn’tworkatall!MyconcerniswhetheryouwillreturnmethemoneyorhavethejacketreplacedandIwonderwhowillpaythepostage.Iamlookingforwardtoyourearlyreply.Yourssincerely,LiHua14．假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下：1.问题：牛肉面有苍蝇，服务员态度粗鲁。2.要求：餐厅赔礼道歉。注意：1.词数80左右。2.可以适当增加细节，以使行文连贯。3.开头语和结束语已为你写好。________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________【答案】DearSir,IamLiHua,afrequentcustomerinyourrestaurant.IhavebeenpleasedwithyourexcellentserviceforyearsbutnowI’mwritingtoexpressm