国家开放大学《管理英语2》综合练习习题与讲解x

2（1）-What’sthebestwaytogettotheEmpire It’sfiveblocksWalkingthroughtheIt’satwenty-minute（2）-Haveyoueverbeento No,IwenttherelastNo,butIhopetogotherenextTokyoisabusy（3）-Howoftendoyoueat-Well, ,butusuallyonceaitgenerallyIhaveno（4）-I’mterriblysorrythatI’vespilledsomecoffeeonthe Idon’tItdoesn’tDon’tbe（5）-Youneedn’tdotheworktillaftertheNew IliketheOh,good!ThankHappyNewYearto（6）-Nicetomeetyouagain.Mr.Smith.Howare Fine,thankyou.AndThisway,Areyou（7）-Thankyouforyour It’smyIt’syourIdon’tthink（8）-Wouldyoulikeacupof Yes,IlikegreenYes,Iprefer（9）-Cathy,wouldyoupleasecometoourartclub I’msorrytohearNeverI’dlove（10）-Hereyouare, Yes,I’mYes,hereweThankyouvery（11）-WhatdoesyourEnglishteacherlook ShelikesShelooksShelooksmuchlikeher（12）-I’llbeawayonaspringtrip.WouldyoumindlookingaftermyNotatall, I’dlikeI’dratherI’dbehappy（13）-Isitgoingtobewarmnext Yes,itIdon’tbelieveNo,it（14）-IwillgotoHongKongDisneylandwithmyparents MyHaveanice（15）-MayIborrowyour OfNeverDon’tmention（16）-MayIdosomesportsafterfinishingmy It’sgoodforyourhealth.A.Sorry,youcan’t.B.OfC.Yes,I’dlove（17）-YouspeakEnglish ThankyouforsayingNo,Idon’tspeakwellIdon’tthink（18）-MayIdosomesportsafterfinishingmy It’sgoodforyourSorry,youOfYes,I’dlove（19）-Whatdoyouthinkofyourmother’s Itdoesn’tfitus,No,Idon’tbelieveIdon’tbelievein（20）-Iamworryingaboutthecomingexam.IamafraidIcan’tpassthis CheerThat’sDon’tmention（21）-Iamsorry.Nowwhatwerewetalking NeverIdon’tremember,Youweresayingthatyouusedtobea（22）-Mum,I’mgoingtoschoolnow.See ,HereweWaitaHaveanice（23）-Let’splay Let’splayThat’sGoodThatsounds（24）-Youneedn’tdotheworktillaftertheNew IliketheOh,good!ThankHappyNewYearto Doyoustillworkin-No,Idon’t.It’stwoyearssinceIworkedIsitallHowfunitHaven’tseenyoufor（26）-DoyoumindifIswitchoffmy GoNo,notatNeverNo,you’dbetter（27）-IamafraidIcan’tdowellinthe It’sjustforSoundsWhataTakeit（28）-Mary,canyoufinishyourhomeworkon ItissoUseitorloseIt’sapieceofItservesyou（29）-Canyoustayhere ,butIhavetobebackI’dloveNo,thankI’mafraid（30）-Haveaniceholiday, Yes,you’reThat’sallThankyou,andyouThey sincelastnight.Theyareabouttofinishthearecleaningthehavebeencleaningthehadcleanedthe（2）Ihatethepeople don’thelpotherswhentheyarein（3）Look! HerearethebusHerecomestheThebushere（4）-Shallwegoshopping-SorryIcan’t,I myamTheJiaheCommunityServiceCenterisaboutto serviceforWhereareyouusedto hestudieshard,hewillneverpasstheNowHelenworks thanmoremoremuchWeshallhaveanopportunitytoexchange Youshouldbeawareofyourlimits budgetorintermsincasebecause thefog,weshouldhavereachedtheannualmeetingsiteonBecauseInspiteButMyfatherissohard-working.Heisnolongertheman hewasfifteenyearsago.（13）-Couldyoupleasetellmehowlongthe -ForhalfanhashasbeenhadHiringtherightemployee withajob acompanyreallywantsisacandidatethathastherightTherearejusteightorangesleftinthebox, thespoiltnotdon’tnottoAttheendoftheday,youwantalltheparticipants thiskeytoOne fivenowgoestoacollegeinthisWearegoingtohaveouroffice tomakeroomforanewtoI’mconfidentintheseaslongaswe theneedsofthecommunityresidentsandimproveourservicequality.keepaneyekeepaneyekeepeyesIfyoucutdowntoomanytrees,itwill ourbeharmfulberesponsiblebeharmful（22）Asecretarymustbeskilledinofficesoftware wordregardlessintermssuch aneggandsomeapplesintheParticipantshave theProductivityAnalysisbeen（25）Iwouldrather twoweeksyoushouldcomeyoucameyouhadcome（26）-Dad,youpromisedtotakeme-Well, soIsoIsodid（27）Yourlong-termsuccessineventplanningwillbebased theexperienceyouhad.（28）-Iamworriedaboutthedance-Beconfident!Ifyoudon’tbelieveinyourself, Inthatexaminationstudentswereallowed theirtoSincethisroadiswetandslipperythismorning,it lastmustwasmusthaveYoumust theannualcertificationofemploymentonlinewithin15Mark twodaysgoingonfamilyvisitswithexperiencedstaffIt’sagreat forustohavethechancetoworkwith（34）-WhatshouldIdoifIhadamillion-IfI you,Iwouldgiveittomedicalresearch.B.willC.（35）Thereisnodoubt theschoolhasmadetherightdecisionontheA.B.C.Don’tforget thewindowbeforeleavingthetotohavehavingWilltheAIDSpatientsbenefit thenewNothingcanmakethebravesoldier histurntoturnturning—Didthemedicinemakeyoufeel— medicineItake, IThemost;theThemore;theThemore;Whenreadingtheannualreport,weshouldlookout theareaswherethecompanydidnocomplywiththeregulations.Hekeepsonhisfocuson Howmanyplayersdoesabaseballteam consistberesponsiblesetWhenstatingproblems,wecanmakea withthosefromlastGenerallyspeaking,we’ve someprogressthisyearindevelopingandimprovingcommunityservices. shecouldn’tunderstandwaswhyfewerandfewerwenttohimforhelp.There twohundreddollarsto（47）Thecandidateshoulddressinamannerthatisappropriatetothe heisfor（48）Ilikecookingformyfriendsin freeSheisverycareful.She veryfewmistakesinherYoucantrythesemethodstokeepyourinterviewanxiety face-to-faceinterviews,questionnairesarecheaperforcollectingdatafromalargenumberofrespondents.ComparedThemeeting’sbeencanceled. allthatneedtoneedn’thaveneedednottoWhenyoumeetanewword,youcan inalookitlookitlookitOneday,ourdreamswill turnturnturn（55）-Whenwillyoucome,MondayorTuesday,-I’mafraid dayispossible.Iwillbeverybusyinthesetwo（56）Idon’tknow .Ijustarrivedheretwominuteswhat’sgoinghowisgoingwhoisgoing（57）IfI you,I moreattentiontotheindependentauditors’reportandfinancialstatementsintheannualreport.was;shallam;willwere;would（58）-Lookatthestonebridge!Doyouknow itwas-Inthe1860s.ItisquiteItwasLucy helpedmelastI’mafraidyou’llhavetopayus theinconvenienceaccordingtothe thenewspaperwhenyouhavefinishedputtoputputtingYouwillgetusedto herewhenyouhavesettled（63） youpreparecrosstrainingplans,youneedtoconsiderboththecompanybenefitsandtheemployeebenefits.EvenWethinkthatSmithshouldbetoldabouthis conditionassoonasTheheatingsystemofourapartmentbrokedownsoImadea calltothecommunityservicecenter.Ourcompanywill thecustomers’respondingrespondUndernocircumstance totellliestothehecompaniesarearethecompaniesthecompanieswillThereare soccerfansinthethreemillionsmillionPeople findusefulinformationfromtheannualhadUnfortunatelythepoorgirlcan’tdoanythingbut allherbelongingsatalowprice.toWewillprepareanotice everyonebeforetheyhavetheexaminourTheenemyhasstrengthened Let’s ourMarysaidtome,“IfIhadseenyourbag,I ittowillwouldhavecouldWeshouldkeepclose withthepoliceofficetoprotectpeopleandWritethetelephonenumber youoninunderDoyouplanto thisconferencenextThesports nextwillisgoingtowillbeItwasn’tuntilMonday Iweretoldthatunit5wouldbe（80）-Areyougoingcampingthis-Atyphooniscoming.I'mnotsure theroadtothemountainswillbe（81）Customers refusetofillthequestionnairearenotpermittedtobuytheA.whatC.（82）-Whyareyouso-Alaninvited onatriptoA.toB.C. ofthemhasabedroomandaTheypromised thecarfortoYoucanchoosetowatchTVathome goshoppingwithDoeshis toyourmakeatakeallthebringI’mwritingto apositionasacomputerengineerinyourthankwaitapplyYouneedto thosequestionnairepapersforyourhandhandhandWefeel withtheinconveniencetheservicecenterbroughtMywatchhasbeenlosingtimeforthepastweek.Itprobably toHiringtherightemployee you athousandtimesoverinhighemployeemorale. excitingthefootballgamewas!ManypeoplewatchedWhatWhatWow,therearesomanyfruitsinthesupermarket.Icannotdecide whattowhentohowto（94）-Irisdidagreatjobinyouschoolthissemester,-Certainly.Sheis thananyotherstudentinmymosthard-morehard-themosthard-Theyhavedisagreement theplanofcelebratingthefoundingoftheTheyhavelearnedabout inrecentseveralhundredEnglishhundredsofEnglishhundredofEnglishWeshouldtakethedegree accountwhenwerecruitanew（98）Ourworkershavebeencheckingtheheatingsystemsinceyoucalledus. youitwillperformwellDoyouthinkTommyis theQuestionnairesarenot some（101）-Hi,Kate,youlooktired.What’sthe-Iwelllastdidn’thaven’tdon’t thefeedbackisveryhelpfulforplanningfuturemeetingsandToWasitlast youandyourfriendswentto（104）Theinvestorshouldbeawareofthelimitationsofthefinancialstatementanalysis theannualreport.basedbasingbaseItisonlybyagreeingwiththeirviewpointand thatyouwillresolvethesituationandsendthecustomerawayhappy.suggestingapossiblesuggestapossiblesuggestedapossibleThenewyearisjust inaroundtheoutsidetheYou’dbetterhaveyourhair beforegoingtoyourfriend’stoWeareunder tofinishthetaskwithinsuchlimitedThemoreinformationyoucanget, inyourthemorecompetitivewillyouyouwillbethemorethemorecompetitiveyouwillTheteachertoldhisstudentsthatthesun givesendgivePassageStressaroundinterviewsisofteninfluencedbyourassumptionswemaketoourselvesabouttheprocess.Counteringanxiety-provokingthoughtscanhelptolowerlevelsofanxiety.“Ijustmessedupthatanswer,andthere'snohope.”Onepooranswernormallydoesnotknockacandidateoutofconsideration.Aninterviewislikeatest,gettingan85or90mightbegoodenoughtogetthejob.Visualizingsuccesscanimproveperformanceandhelpeaseanxiety.Alwaystryimaginingpositiveinteractionswithyourinterviewer,particularlyinthehoursjustbeforeyourinterview.Tosomeextent,relaxationtechniques,suchasprogressivemusclerelaxationorbreathingexercises,canmanageanxiety.Ifyouranxietyaroundinterviewisexcessive,youmightconsiderseeingadoctortodevelopeffectivecountermeasures.综合题（25分 ofteninfluencesthestressaroundinterviewsaccordingtotheInterviewAnxiety-provokingInterviewers'DoesonepooranswerinaninterviewinfluenceacandidatetogetaNotImaginingsuccesshelpacandidateto levelsofHowcanwereduceourstressaroundBreatheMeetHaveabigWhenshouldwegotoseeadoctoraccordingtheWhenweloseconfidenceinanWhenwefindeffectivemeasuresagainstanxietyroundWhenwehavetoomuchstressaroundPassageAngrycustomerstendtoaimtheirdissatisfactionandcomplaintsatstaffmembers.Ifthishappenstoyou,youshouldrememberthattheyareactuallyexpressingtheirdissatisfactionaboutthecompanyandnotaboutyouasanindividual.Butifyouwishtobesuccessfulinanybusiness,thenyouhavetolearnhowtohandleangrycustomers.Listedbelowareafewguidelinestohelpyoudevelopyourownpersonalstrategyfordealingwithangrycustomers:Neverargueback.Youmuststaycalmandaimtosatisfythecustomereveninthemostdifficultsituations.Itisonlybyagreeingwiththeirviewpointandsuggestingapossiblesolutionthatyouwillresolvethesituationandsendthecustomerawayhappy.Useyourearsmorethanyourmouth.Makesureyoulistenmorethanyouspeak.Bylisteningcarefully,youwillbeabletounderstandwhythecustomeriscomplaining,sothatsatisfactorystepscanbetaken.Showthatyoucare:Useeveryopportunitytoexpressyourapologyandunderstanding.Youhavetoshowthatyouwilldoeverythingwithinyourpowertoandresolvethesituation.Thisexhibitionofyourconcernwillwinthecustomerover.Therewillbeasignificantchangeintheirbehavior.Controlyourangerandbepatient.Learntorelaxandcalmyourself.Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.Theaboveguidelinesareveryusefulineverysituationinlifeandyoucansuccessfullytacklehostilecircumstancesbyfollowingthem.Ifyoufollowtheabovetips,youareonyourwaytosucceedinginyourcareer.综合题（25分WhomdoangrycustomerstendtoaimtheirdissatisfactionandcomplaintsStaffCompanyThosewhoaccompanyWhenacustomershoutsrudelyatyou,you arguebackandprotectkeepquietandleavethecustomerkeepcalmandlistencarefullytotheWhatdoestheunderlinedsentence“Useyourearsmorethanyourmouth”YourmouthisnotmoreimportantforyouthanyourYoushouldlistenmorethanyouYoushouldtalkmorethanyouWhendealingwithanangrycustomer,whichisNOTtherightBeBeBeWhichofthefollowingstatementsistrueaccordingtotheWhenthecustomerscomplain,youneedn'tlistenYouneedn'tsaysorrytothoseangryYoushouldrelaxyourselfandtrytounderstandtheangryPassageStressaroundinterviewsisofteninfluencedbyourassumptionswemaketoourselvesabouttheprocess.Counteringanxiety-provokingthoughtscanhelptolowerlevelsofanxiety.“Ijustmessedupthatanswer,andthere'snohope.”Oneanswernormallydoesnotknockacandidateoutofconsideration.Aninterviewislikeatest,gettingan85or90mightbegoodenoughtogetthejob.Visualizingsuccesscanimproveperformanceandhelpeaseanxiety.Alwaystryimaginingpositiveinteractionswithyourinterviewer,particularlyinthehoursjustbeforeyourinterview.Tosomeextent,relaxationtechniques,suchasprogressivemusclerelaxationorbreathingexercises,canmanageanxiety.Ifyouranxietyaroundinterviewisexcessive,youmightconsiderseeingadoctortodevelopeffectivecountermeasures.综合题（25分 ofteninfluencesthestressaroundinterviewsaccordingtotheInterviewAnxiety-provokingInterviewers'DoesonepooranswerinaninterviewinfluenceacandidatetogetaNotImaginingsuccesshelpacandidateto levelsofHowcanwereduceourstressaroundBreatheMeetHaveabigWhenshouldwegotoseeadoctoraccordingtheWhenweloseconfidenceinanWhenwefindeffectivemeasuresagainstanxietyroundWhenwehavetoomuchstressaroundPassagePPHCandGooseneckaretwoorganizationsthatdosimilarcommunitywork.EachhashiredanewstaffmembertomakecontactwithandprovideservicestonewElainehasacceptedajobwithPPHC.Shehasadegreeinpsychologybutneverdonethistypeofworkbefore.Onherfirstday,aftershowinghertoherdeskandintroducinghertocolleagues,thedirectorgivesheratownmapandalistofthenamesofthefamiliesshewillberesponsiblefor,andwishesherluck.Afterlunch,Elainesetsouttocontactthefamilies,worriedaboutwhatshe'lldoorsaywhenshemeetsthem.MarkhasadegreesimilartoElaine's,andhasjustbeenhiredbyGooseneck.Onhisfirstday,helearnsthathisjobwillconsistoftrainingforthenextweek.Markspendstwodaysgoingonfamilyvisitswithexperiencedstaffmembers,anddiscusseswiththemwhattheydidandwhy.Herole-playssomesituationswithotherstaffmembers,andgetssomedirectinstructionfromthem.Bythefollowingweek,whenhe'sonhisown,hefeelshehasaprettygoodideaofwhatheneedstodo,andhowtogoaboutit.Andheknowsthathistrainingwillcontinue.Whichsituationwouldyouratherbein,beingthrownintothethickofthingswithnotrainingorbeingtrainedtopreparefortheworkyou'regoingtodo?综合题（25分WhatarePPHCandTheyaretwocompaniesthatdosimilarTheyaretwoorganizationsthatdodifferentcommunityTheyaretwoorganizationsthatdosimilarcommunityWhichdegreedoesElainePsychologyPhysiologySociologyWhichofthefollowingstatementsisTRUEaccordingtotheElainehasdonethistypeofcommunityworksoherorganizationdoesn'tprovidestafftraining.MarkhasaclearideaofhisjobaftertheMarkknowshistrainingcomestoanHowisMarktrainedtobepreparedforhisMarkspendstwodaysonfamilyvisitswithexperiencedstaffmembersanddiscusswiththem.Markrole-playssomesituationswithotherstaffmembersandgetssomedirectinstructionfromthem.BothAWhatisthemainideaoftheTheimportanceofDifferenttrainingElaine'sandMark'sworkPassageQuestionnairescanbeasimplewaytogettoknowyouraudience'sopinions.Thoughitiseasytowriteaquestionnaire,youneedalotofskillandexperiencetowriteagoodone.Luckily,gooddesignskillscanbelearnedinashorttime.KeepyourquestionnairesimpleandvisuallyKeepyourquestionnaireshortandsimple.Ashortandsimplequestionnaireismorelikelytobecompletedandreturned.Itisalsoimportanttomakeyourquestionnaireasattractiveaspossible.YoushouldkeepthefollowingdesignelementsinText:Chooseafontstylethatiseasytoread,andmakesurethefontsizeislargeenoughforyourrespondentstoread.Paragraphs:Longparagraphscanbedauntingforreaders,sotrytokeepyourblocksoftexttoahandfuloflines.Whitespace:Ensurethatthereisspacebetweenquestionsandsectionsanddon'tmakemarginstoosmall.KeepquestionsbriefandeasytoBebriefanddirectwithyourquestions.Donotuseanyunnecessarywordsandphrases.Briefquestionsthatusesimplelanguageareeasytoreadandunderstand,sotheparticipantswon'tfinditdifficulttofillinthequestionnaire.MakesurequestionsareintherightYoushouldstartyourquestionnairewithgeneralquestionsandthenmovetospecificones.TrytoavoidjumpingbackandforthbetweengeneralandspecificUseopen-endedquestionsOpen-endedquestionsmeanrespondentscananswerfreelyusingtheirownwords.Theycanprovidemoredetailedinformation,buttheytakemoretimeandefforttoanswerandcanbemoredifficulttoanalyze.Youshouldnotusetoomanyopen-endedquestionsinonequestionnaire.Inaword,takingthetimetodevelopawell-designedandparticipant-questionnairewillgiveyouusefuldatathatcanhelpyoumaketheright综合题（25分Thequestionnairecontainsfollowingelements Inordertokeepyourquestionnairevisuallyattractive,youshould choosedifferentfontstylesinawritelongparagraphsinsteadofshortleaveenoughspacebetweenquestionsandYoushouldstartyourquestionnairewith questionsandthenmove general,specific,short,WhatcouldbethebesttitleforthisDesigninganEffectiveQuestionnaireistheBestWaytoCollectQuestionnaireBenefitsOurWhichofthefollowingstatementsisNOTQuestionnairedesignskillscanbelearnedinashortOpen-endedquestionscannotprovidemoredetailedinformation,soyou'dbetternotusetoomanyopen-endedquestionsinonequestionnaire.It'sworthtakingthetimetodevelopawell-designedandparticipant-friendlyPassageAngrycustomerstendtoaimtheirdissatisfactionandcomplaintsatstaffmembers.Ifthishappenstoyou,youshouldrememberthattheyareactuallyexpressingtheirdissatisfactionaboutthecompanyandnotaboutyouasanindividual.Butifyouwishtobesuccessfulinanybusiness,thenyouhavetolearnhowtohandleangrycustomers.Listedbelowareafewguidelinestohelpyoudevelopyourownpersonalstrategyfordealingwithangrycustomers:Neverargueback.Youmuststaycalmandaimtosatisfythecustomereventhemostdifficultsituations.Itisonlybyagreeingwiththeirviewpointandsuggestingapossiblesolutionthatyouwillresolvethesituationandsendthecustomerawayhappy.Useyourearsmorethanyourmouth.Makesureyoulistenmorethanyouspeak.Bylisteningcarefully,youwillbeabletounderstandwhythecustomeriscomplaining,sothatsatisfactorystepscanbetaken.Showthatyoucare:Useeveryopportunitytoexpressyourapologyandunderstanding.Youhavetoshowthatyouwilldoeverythingwithinyourpowertotryandresolvethesituation.Thisexhibitionofyourconcernwillwinthecustomerover.Therewillbeasignificantchangeintheirbehavior.Controlyourangerandbepatient.Learntorelaxandcalmyourself.Havingpatiencewithyourcustomersandwithyourselfwillgoalongwayinwinningoverhostilecustomers.Theaboveguidelinesareveryusefulineverysituationinlifeandyoucansuccessfullytacklehostilecircumstancesbyfollowingthem.Ifyoufollowtheabovetips,youareonyourwaytosucceedinginyourcareer.综合题（25分WhomdoangrycustomerstendtoaimtheirdissatisfactionandcomplaintsStaffCompanyThosewhoaccompanyWhenacustomershoutsrudelyatyou,you arguebackandprotectkeepquietandleavethecustomerkeepcalmandlistencarefullytotheQhatdoestheunderlinedsentence“Useyourearsmorethanyourmouth”YourmouthisnotmoreimportantforyouthanyourYoushouldlistenmorethanyouYoushouldtalkmorethanyouWhendealingwithanangrycustomer,whichisNOTtherightBeBeBeWhichofthefollowingstatementsistrueaccordingtotheWhenthecustomerscomplain,youneedn'tlistenYouneedn'tsaysorrytothoseangryYou