民航乘务英语- 课件Mission 5、6 准备降落、落地后

民航乘务英语EnglishforCabinCrewMission5PreparingforLanding任务五

准备降落Part1LearningObjectives知识目标：掌握准备降落阶段的工作职责和机上英语服务用语。能力目标：1.运用英语完成准备降落阶段的对话及其他客舱乘务工作。

2.具备独立进行准备降落阶段的客舱英文广播的能力。素质目标：具备法律意识，厚植家国情怀。Mission5PreparingforLandingPart2ConversationI.Pointsofservicelanguage.（1）Feedbackfrompassengers旅客回访Didyouhaveagoodflight?此次飞行还愉快吗？Areyousatisfiedwithourcabinservice?您对我们的客舱服务还满意吗？Howdoyouthinkaboutin-flightmeals?机上餐食还可口吗？Canthein-flightentertainmentsystemmeetyourneeds?机上娱乐系统能满足您的需求吗？Doyouhaveanysuggestionsaboutourcabinservice?您对我们的客舱服务有什么意见和建议吗？Thisisthecommentcard.Wouldyoupleasegiveussomeadvice?Youropinionisveryimportantforus.这是意见卡，希望您留下宝贵的意见。您的意见对我们非常重要。Mission5PreparingforLanding（2）Caremoreforspecialpassengers特殊旅客细微服务Hello,sir.Doyoustillneedtogotothelavatory?Itwillbeclosedsoonbecauseourplaneisabouttodescend.先生，您好。您还需要去趟洗手间吗？因为我们的飞机马上下降，洗手间很快就要关闭了。Hello,sweetie.Pleasestayinyourseatandwewillaccompanyyoutolookforyourfamilyafterlanding.Pleasefeelfreetocallmeifyouneedanyhelpontheflight,OK?小朋友，落地后在座位上等着，我们会有人陪你一起去找你的家人。如果在航班上需要任何帮助，请尽管叫我们，好吗？Youmayfeelalittlediscomfortinyourearsduringdescent.Butdon’tworry,itcanberelievedbyswallowing.待会儿下降期间您可能会感到耳痛。不过不要担心，您可以通过吞咽动作来缓解。Mission5PreparingforLanding（3）Checkingsupplies清点用品Flightattendantsineachareachecktheinventoryofgalleyandcabinservicesupplies.各区域乘务员清点厨房及客舱服务用品。Allgalleysupplieshavebeenchecked.厨房用品清点完毕。60earphonesweretakenback,and5weredamaged.耳机回收了60个，有5个损坏。Theduty-freegoodshavebeencheckedandthetransactionamountiscorrect.免税品核对完毕，交易额正确。Mission5PreparingforLanding（4）Inquiringaboutarrivalortransferinformation到达及中转信息问询WhatisthetimedifferencebetweenBeijingandParis?北京和巴黎的时差是多少呢？Beijingis7hoursaheadofParis.So,thetimeinBeijingis9：27inthemorning.北京比巴黎提前7小时。所以现在北京时间应该是早上9点27。I’lladjustmywatch.好的，我调一下我的手表。What’sthetemperatureontheground?地面的温度如何呢？Weareexpectedtoarriveatourdestinationat12：00withgroundtemperatureof20degreesCelsius.我们预计在12：00到达目的地，地面温度20摄氏度。Mission5PreparingforLanding（4）Inquiringaboutarrivalortransferinformation到达及中转信息问询Whichterminalshallwearriveat?我们停留哪个航站楼呢？Isthetimesufficienttotransferfromterminal1toterminal2?从T1到T2航站楼，中转时间足够吗？Howlongdoesittaketogettothetransfercounter?到达中转柜台需要多长时间？YourbaggagewillcomeoutfromcarouselNo.5.您的行李转盘在5号。Mission5PreparingforLandingII.Listentotheconversationandfillintheblanks.音频FA：flightattendantsPA1/2/3/4：PassengersT：Tracy（thetransferpassenger）S：Sara（thepassengerwithababy）Mission5PreparingforLandingPart2ConversationPA1：Excuseme,couldyoupleasegivemean（1）

?FA：Sure,ma’am.AnythingIcanhelpwith?PA1：Thatwouldbebetter.Iamnotclearabouteverything.Pleasecheckitforme.FA：Letmehavealook.Um~here,youneedtofillinyourpassportnumber,andyouraddressinthiscity.Thesefollowingblanksareforitemsto（2）

.Youjustdeclarethemonebyoneasrequired.Finally,signyournamehere.PA1：Ihavetakensomemushroomwithme.DoIneedtodeclare?FA：Yes,accordingtothequarantineregulationsofSingapore,youneedtodeclare.PA1：Allright.I’mclearnow.Thanksforyourhelp.FA：It’smypleasure,ma’am.Ifyouneedfurtherhelp,I’dbehappytoserveyou.Scenario1Mission5PreparingforLandingFA：Hello,madam.Didyouhaveagoodrest?Youjustmissedthemealwhilesleeping.Westillhavesometime.Doyouwanttohavedinnernow?PA2：Yes,Igotaquitegoodsleeping.Whatdoyouhaveonboardfordinner?FA：Wehavepreparedbeefnoodlesonboardtoday.Wecanalsoserveyou（3）

,coffee,teaandsoftdrinks.PA2：OK,beefnoodlesandonecupofcoffeewithoutsugar,please.FA：Well.We’llbringthemtoyousoon.（…）Scenario2Mission5PreparingforLandingFA:Excuseme,ma’am.Hereareyourbeefnoodlesandcoffee.Enjoy.PA2：Thankyou.Howlongwillittaketoarrive?FA:About50minutes.WeexpecttoarriveinSingaporeat12：45.ThegroundtemperatureinSingaporeis（4）

.PA2：Wow,that’sapleasantweather,isn’tit?FA:Yes,indeed.IwishyouallthebestinSingapore.Scenario2Mission5PreparingforLandingT：Excuseme?FA：Yes,madam.WhatcanIdoforyou?T：IneedtotransittoSeattleafterarrivingatSingaporeChangiAirport.Thedeparturetimeforthe（5）

is13：45.HowlongwillittaketoarriveinBeijing?I’malittleworriedwhetherit’llbelatebecauseofthedelayaswellasmytransferringfromTerminal1toTerminal3.FA：Wearesorryagainforthedelay.Don’tworry.The（6）

is12：45.Youstillhave1hourtotransfer.We’vealreadycontactedthegroundstaffwhowillassistyouinexpeditingthetransferprocedureafterlanding.T：Terrific.Whatanattentiveservice!FA：It’sourpleasure.AnythingelseIcandoforyou?T：No,thanks.Scenario3Mission5PreparingforLandingFA：Excuseme,madam.Weexpecttoarrivein45minutes.Howdoyoufeelaboutthisflight?S：Well.Thisisawonderfulexperience.Youprovidedmeticulousservice.FA：Quitegladtohearthat.NowIneedto（7）

.Pleaseallowmetoremindyouthatpleaseholdyourbabyandfastenthebaby’sbeltwhilelanding.S：OK,I’llholdher.FA：Thankyouforyourcooperation.Mycolleaguewillcometoassistyouingettingofftheplaneafterlanding.S：Wow,that’sawesome.Thanksalot.FA：It’sourpleasure.Scenario4Mission5PreparingforLanding（Announcementforsafetycheck）PA3：Youneedto（8）

now？FA：Don’tworry.Youstillcanuseitforawhile.We’llcollectthemin5minutes.Itakeawaythegarbageforyoufirst.Sir,yourtraytableshouldbestowed.Please

helpusbyopeningthesunshades.PA3：Iwill.CanIusethelavatorynow?FA：Yes.Itisavailablenowanditwillbeclosedin10minutes.PA3：Isee.Thankyou.…Scenario5Mission5PreparingforLandingFA：Excuseme,ma’am,weare（9）

.Wouldyoupleaseputyourseatbacktotheuprightposition?PA4：Oh,wearearriving.I’llputitback.MayIhaveonemorecupoforangejuice?FA：I’msorry,ma’am,butthecabinservice（10）

.We

anticipateyourunderstanding.PA4：Nevermind.Thankyou.FA：Thankyouforyourunderstanding.Scenario5Mission5PreparingforLandingIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Whatformdoesthepassengerrequestfromtheflightattendant?（2）Whatdoesthepassengeraskfordinneranddrink?（3）IsthetimesufficientforthepassengertotransfertoSeattleafterarrivingatChangiairport?（4）Howdoestheflightattendantservethepassengerwithababybeforelanding?（5）Canthecabinservicebecontinuedwhentheplaneisabouttodescend?Mission5PreparingforLandingIV．Practice.（1）Practicethedialogueabovewithyourpartner.（2）Performanewrole-playwithyourpartner.Mission5PreparingforLandingPart3AnnouncementI.CIQcarddistribution.Ladiesandgentlemen,

Wewillbedistributingthe（ArrivalCard/CustomsDeclarationForm/HealthDeclarationForm）.Ifyouhaveanyproblemsfillingintheform,pleasecontactourflightattendantsandwewillbegladtoassistyou.Afterlanding,pleasesubmitthecompletedformstotheofficialsoftheCustomsandImmigrationAuthority.

Thankyou.Mission5PreparingforLandingPart3AnnouncementII.CIQregulations.Ladiesandgentlemen,

IncompliancewithAustralianQuarantineregulations,passengersmaynotbringinallfooditems,animalproductsandplantproducts,includingmeat,nutsandfruits,dairyproducts,packagedfoods,processedfoods,plantbranch,seedsandsouvenirsmadefromwood,plantoranimalmaterial.Passengerswhoareinpossessionofsuchitemsarekindlyrequestedtodisposeofthemorpresentthemtoyourflightattendantspriortolanding.Theentrycardisalegalinstrument,pleasefillinittruthfully.Falsedeclarationsmayresultinfinesorevenprosecution.Thankyou!Mission5PreparingforLandingPart3AnnouncementIII.Safetycheckbeforelanding.Ladiesandgentlemen,

OuraircraftisexpectedtoarriveatNewYorkKennedyInternationalAirportin30minutes,wewillbesuspendingourcabinservice.Nowflightattendantswillperformasafetycheck.Pleasefastenyourseatbelt,stowyourtraytable,（returnyourfootresttoitsinitialposition,）adjustyourseatbacktotheuprightposition,helpusbyopeningthesunshades,andensuretheportableelectronicdevices,suchaslaptops,arepoweredoff.In-seatpowerisnotallowedtouseduringlanding.Thankyou.Mission5PreparingforLandingPart3AnnouncementIV.Safetyremindingforlanding.Ladiesandgentlemen,

Asweareabouttoland,pleasemakesurethatyourseatbeltsaresecurelyfastened.Thankyou!Mission5PreparingforLanding民航乘务英语EnglishforCabinCrew民航乘务英语EnglishforCabinCrewMission6AfterLanding任务六

落地后Part1LearningObjectives知识目标：掌握落地后的乘务工作职责和下机前后英语服务用语。能力目标：1.运用英语对乘客提供下机前的问询和送客服务。

2.具备落地后相关英语广播词的听说能力。素质目标：强化学习意识，提升专业素养。Mission6AfterLandingPart2ConversationI.Pointsofservicelanguage.（1）Introducingthefollowingservicesafterdisembarkation介绍下机后续服务Theferrybuswillarrivesoon.摆渡车很快就到。Theairbridgewillbereadyinaminute.廊桥很快就位。Thegroundstaffiswaitingforyouandwillleadyoutothetransfercounter.地面服务人员在等候您并将带您前往转机柜台。Youcantakeanonlineride-hailingtoyourhotel.您可以搭乘网约车去到酒店。Youcantakethesubway/shuttlebustodowntown.您可以乘坐地铁/机场巴士前往市区。Mission6AfterLanding（2）Expressingthewillingnesstoserveagain表达期望再次服务的意愿Welookforwardtoservingyouagain.期待再次为您服务。Welookforwardtoseeingyouonboardagain.期待再次与您机上相见。ThankyouforchoosingAirChinaandseeyounexttime.感谢选择中国国航，再见。ThankyouforflyingwithAirChinaandhopetoseeyouagain.感谢选择中国国航，希望与您再次相见。Mission6AfterLandingPart2ConversationI.Pointsofservicelanguage.（3）Summarizingtheflight航班总结Thisflighthasbeencarriedoutverysmoothly.本次航班非常顺利。Theactivecooperationandsolidarityofthecabincrewresultedinthesuccessfulcompletionofalltasksonboard.乘务组积极配合，团结协作，成功完成了机上的所有任务。Cabincrewcanreportemergenciesintimeandassistwitheachothertosolveproblems.乘务组遇到突发情况能及时报告，互相协助解决问题。Passengersarequitesatisfiedwithin-flightcateringservice.乘客对机上餐食服务非常满意。Passengersreportedbrokenearphones/malfunctionofentertainmentsystem/lesschoicesofdrinks.乘客反映耳机有破损/娱乐系统有故障/酒水品种较少。Cabincleanlinesshasbeenwellmaintainedduringthewholeflight.整个飞行过程中客舱卫生保持得很好。Mission6AfterLandingII.Listentotheconversationandfillintheblanks.音频P：PurserFA1/2/3：FlightattendantsT：Tracy（thetransferpassenger）PA1/2/3：Passengers

L：LadyA：Allcrew

C：CaptainMission6AfterLandingPart2Conversation（P：Ladiesandgentlemen,wearestillwaitingforthe（1）

.Pleasekeepwaitinginthecabinforawhile.Thankyou.）FA1：Madam,we’vearrivedatSingaporeChangiAirport.Theferrybuswillbethereinafewminutes.Pleasetakeabreak.TheboardinggateofyourconnectingflightSQ125toSeattleisA11.Thegroundstaffwillleadyoutothetransfercountertocheckin.T：Howaboutmycheckedbaggage?FA1：Thegroundstaffwillalsoassistyouwiththecheckedbaggage.T：Yourserviceissothoughtful.Scenario1Mission6AfterLandingFA1：Thisisourduty,madam.Pleasecheckwhetheryourluggageisleftbehindwhenyougetofftheplane.T：Thanksforreminding.Everythingisready.Bytheway,whatareaisthe（2）

in?FA1：It’sveryclosetoyourboardinggateandneartheareaA8.T：Igotit.Thankyou.FA1：Wishyouallthebestandlookforwardtoservingyouagain.T：Youaregreat.Seeyounexttime.Scenario1Mission6AfterLandingPA1：Howlongdowehavetowait?Myfamilyiswaitingformeattheterminal.PA2：The（3）

Ibookediswaitingoutside.Howlongwillittaketogetoff?FA2：I’msorryforthewaiting.Thereisashortageofairportferrybusesduetothelargenumberofflightstoday.Youwillbeofftheplanesoon.PA1：Whycan’twegetofftheplaneby（4）

whichwouldbemuchfaster.FA2：Wemustfollowtherequirementofcontroltowerwhomakesthearrangement

accordingtothesituationoftheairport.Weanticipateyourunderstanding.Scenario2Mission6AfterLanding（P：Ladiesandgentlemen,theferrybushasarrived.Pleasegetofftheplanewithyourbelongings.Lookingforwardtoseeingyounexttime.）FA2：Ma’am,theferrybusisoutsidenow.Thanksforyourpatientwaiting.Pleasecheckallbelongingsandgetofftheplane.PA2：Whatisthecarouseloftheluggage?FA2：Yourluggagewillcomeout（5）

.PA2：Thankyou.FA2：Youarewelcome.Seeyou.Scenario2Mission6AfterLandingPA3：Excuseme,wouldyoudomeafavor?Mygirlfriendcan’tfindherring.FA3：Don’tworry,sir,I’llhelpyou.Lady,mayIknowwhereyousawyourringthelasttime?L：IrememberthatIsawitwhenIwashedmyhandsinthelavatorybeforedescending.ButwhenIpackedupjustnow,Ifoundthatitwasmissing.FA3：Whatkindofringisit?Canyoudescribesomedetails?L：Itisa（6）

ringwithtwoEnglishlettersLSengravedonit.FA3：OK,let’ssearchforitinthelavatoryfirst...（openingthedooroflavatory）I’msorrywehaven’tfounditinthelavatoryandwehavealsocheckedthetrashcan.Maybeitwaslostnearyourseat.I’llcomebacktoyourseatforcheckingagain.Scenario3Mission6AfterLanding...FA3：Ohlady,isthisyourring?Wefounditinthegapoftheseat.L：Ohmygosh,thankyousomuch.ItmustbethatItookofftheringwhenIwasapplyinghandcreamjustnowsoitfellintothegap.FA3：I’dbehappytohelpyoufindit.Takecareofyour（7）

.Pleasecheckagainandbesuretotakeallpersonalbelongingswithyoubeforeleavingtheaircraft.PA3：Sure.Bye.FA3：Goodbye.Scenario3Mission6AfterLandingP：Pleasecompletethe（8）

andreport.A：Copy.FA1：Nopassengersandnoitemsleftbehindineconomyclass.FA2：Nopassengersandnoitemsleftbehindinbusinessclass.P：Completethehandoverworkandgetofftheplanewithyourpersonalbelongings....C：Thispost-flightsummarywillnottakealongtimeasIknowallofyouareverytirednow.First,I’dliketothankyouallforcompletingthisflighttogether.ThenI’llsaythattheentirecrewhaddoneagreatjobinthisflight.Everyonedidthecorrespondingsafetyworkduringtheturbulenceandthustherewerenosafetyaccidentsandourflight（9）

.Scenario4Mission6AfterLandingP：Yes,youallperformedwell.Youcomfortedpassengerspositivelyduringthedelay,assistedthepassengerwithababyandthetransferpassengerbycollectingtransferinformation.Youcancooperatewitheachotherandsolveallkindsofproblemsduringtheflight.Excellent.FA1：Yes.Althoughacouplelosttheirringafterlanding,weallhelpedfindittogether.Weweresohappy.P：Goodjob.FA2,howaboutyourarea?FA2：EverythingisOKineconomyclass.（10）

fromthepassengers,theyareverysatisfiedwithourserviceandmeals.Thepassenger

withababyisalsoofftheplanewiththeassistanceofgroundstaff.P：That’sgreat.Thankyouforyourhardwork.Haveagoodrest.Scenario4Mission6AfterL