民航乘务英语- 课件Mission 6 落地后

民航乘务英语EnglishforCabinCrewMission6AfterLanding任务六

落地后Part1LearningObjectives知识目标：掌握落地后的乘务工作职责和下机前后英语服务用语。能力目标：1.运用英语对乘客提供下机前的问询和送客服务。

2.具备落地后相关英语广播词的听说能力。素质目标：强化学习意识，提升专业素养。Mission6AfterLandingPart2ConversationI.Pointsofservicelanguage.（1）Introducingthefollowingservicesafterdisembarkation介绍下机后续服务Theferrybuswillarrivesoon.摆渡车很快就到。Theairbridgewillbereadyinaminute.廊桥很快就位。Thegroundstaffiswaitingforyouandwillleadyoutothetransfercounter.地面服务人员在等候您并将带您前往转机柜台。Youcantakeanonlineride-hailingtoyourhotel.您可以搭乘网约车去到酒店。Youcantakethesubway/shuttlebustodowntown.您可以乘坐地铁/机场巴士前往市区。Mission6AfterLanding（2）Expressingthewillingnesstoserveagain表达期望再次服务的意愿Welookforwardtoservingyouagain.期待再次为您服务。Welookforwardtoseeingyouonboardagain.期待再次与您机上相见。ThankyouforchoosingAirChinaandseeyounexttime.感谢选择中国国航，再见。ThankyouforflyingwithAirChinaandhopetoseeyouagain.感谢选择中国国航，希望与您再次相见。Mission6AfterLandingPart2ConversationI.Pointsofservicelanguage.（3）Summarizingtheflight航班总结Thisflighthasbeencarriedoutverysmoothly.本次航班非常顺利。Theactivecooperationandsolidarityofthecabincrewresultedinthesuccessfulcompletionofalltasksonboard.乘务组积极配合，团结协作，成功完成了机上的所有任务。Cabincrewcanreportemergenciesintimeandassistwitheachothertosolveproblems.乘务组遇到突发情况能及时报告，互相协助解决问题。Passengersarequitesatisfiedwithin-flightcateringservice.乘客对机上餐食服务非常满意。Passengersreportedbrokenearphones/malfunctionofentertainmentsystem/lesschoicesofdrinks.乘客反映耳机有破损/娱乐系统有故障/酒水品种较少。Cabincleanlinesshasbeenwellmaintainedduringthewholeflight.整个飞行过程中客舱卫生保持得很好。Mission6AfterLandingII.Listentotheconversationandfillintheblanks.音频P：PurserFA1/2/3：FlightattendantsT：Tracy（thetransferpassenger）PA1/2/3：Passengers

L：LadyA：Allcrew

C：CaptainMission6AfterLandingPart2Conversation（P：Ladiesandgentlemen,wearestillwaitingforthe（1）

.Pleasekeepwaitinginthecabinforawhile.Thankyou.）FA1：Madam,we’vearrivedatSingaporeChangiAirport.Theferrybuswillbethereinafewminutes.Pleasetakeabreak.TheboardinggateofyourconnectingflightSQ125toSeattleisA11.Thegroundstaffwillleadyoutothetransfercountertocheckin.T：Howaboutmycheckedbaggage?FA1：Thegroundstaffwillalsoassistyouwiththecheckedbaggage.T：Yourserviceissothoughtful.Scenario1Mission6AfterLandingFA1：Thisisourduty,madam.Pleasecheckwhetheryourluggageisleftbehindwhenyougetofftheplane.T：Thanksforreminding.Everythingisready.Bytheway,whatareaisthe（2）

in?FA1：It’sveryclosetoyourboardinggateandneartheareaA8.T：Igotit.Thankyou.FA1：Wishyouallthebestandlookforwardtoservingyouagain.T：Youaregreat.Seeyounexttime.Scenario1Mission6AfterLandingPA1：Howlongdowehavetowait?Myfamilyiswaitingformeattheterminal.PA2：The（3）

Ibookediswaitingoutside.Howlongwillittaketogetoff?FA2：I’msorryforthewaiting.Thereisashortageofairportferrybusesduetothelargenumberofflightstoday.Youwillbeofftheplanesoon.PA1：Whycan’twegetofftheplaneby（4）

whichwouldbemuchfaster.FA2：Wemustfollowtherequirementofcontroltowerwhomakesthearrangement

accordingtothesituationoftheairport.Weanticipateyourunderstanding.Scenario2Mission6AfterLanding（P：Ladiesandgentlemen,theferrybushasarrived.Pleasegetofftheplanewithyourbelongings.Lookingforwardtoseeingyounexttime.）FA2：Ma’am,theferrybusisoutsidenow.Thanksforyourpatientwaiting.Pleasecheckallbelongingsandgetofftheplane.PA2：Whatisthecarouseloftheluggage?FA2：Yourluggagewillcomeout（5）

.PA2：Thankyou.FA2：Youarewelcome.Seeyou.Scenario2Mission6AfterLandingPA3：Excuseme,wouldyoudomeafavor?Mygirlfriendcan’tfindherring.FA3：Don’tworry,sir,I’llhelpyou.Lady,mayIknowwhereyousawyourringthelasttime?L：IrememberthatIsawitwhenIwashedmyhandsinthelavatorybeforedescending.ButwhenIpackedupjustnow,Ifoundthatitwasmissing.FA3：Whatkindofringisit?Canyoudescribesomedetails?L：Itisa（6）

ringwithtwoEnglishlettersLSengravedonit.FA3：OK,let’ssearchforitinthelavatoryfirst...（openingthedooroflavatory）I’msorrywehaven’tfounditinthelavatoryandwehavealsocheckedthetrashcan.Maybeitwaslostnearyourseat.I’llcomebacktoyourseatforcheckingagain.Scenario3Mission6AfterLanding...FA3：Ohlady,isthisyourring?Wefounditinthegapoftheseat.L：Ohmygosh,thankyousomuch.ItmustbethatItookofftheringwhenIwasapplyinghandcreamjustnowsoitfellintothegap.FA3：I’dbehappytohelpyoufindit.Takecareofyour（7）

.Pleasecheckagainandbesuretotakeallpersonalbelongingswithyoubeforeleavingtheaircraft.PA3：Sure.Bye.FA3：Goodbye.Scenario3Mission6AfterLandingP：Pleasecompletethe（8）

andreport.A：Copy.FA1：Nopassengersandnoitemsleftbehindineconomyclass.FA2：Nopassengersandnoitemsleftbehindinbusinessclass.P：Completethehandoverworkandgetofftheplanewithyourpersonalbelongings....C：Thispost-flightsummarywillnottakealongtimeasIknowallofyouareverytirednow.First,I’dliketothankyouallforcompletingthisflighttogether.ThenI’llsaythattheentirecrewhaddoneagreatjobinthisflight.Everyonedidthecorrespondingsafetyworkduringtheturbulenceandthustherewerenosafetyaccidentsandourflight（9）

.Scenario4Mission6AfterLandingP：Yes,youallperformedwell.Youcomfortedpassengerspositivelyduringthedelay,assistedthepassengerwithababyandthetransferpassengerbycollectingtransferinformation.Youcancooperatewitheachotherandsolveallkindsofproblemsduringtheflight.Excellent.FA1：Yes.Althoughacouplelosttheirringafterlanding,weallhelpedfindittogether.Weweresohappy.P：Goodjob.FA2,howaboutyourarea?FA2：EverythingisOKineconomyclass.（10）

fromthepassengers,theyareverysatisfiedwithourserviceandmeals.Thepassenger

withababyisalsoofftheplanewiththeassistanceofgroundstaff.P：That’sgreat.Thankyouforyourhardwork.Haveagoodrest.Scenario4Mission6AfterLandingIII.Listentotheconversationagainandanswerthefollowingquestions.（1）Howdoestheflightattendantservethetransferpassenger?（2）Whycan’tpassengersgetofftheplanebyairbridge?（3）Whathappenedtothepassengerandhergirlfriend?Howdoflightattendantssolvethisproblemfinally?（4）Howdothecaptainandthepurserevaluatetheperformanceofthecrew?（5）Howsatisfiedarepassengerswiththeflightservice?Mission6AfterLandingIV．Practice.（1）Makeadialoguebetweenflightattendantsandpassengerswithyourpartner.（2）Performarole-playforpost-flightsummarywithyourpartners.Mission6AfterLandingPart3AnnouncementI.

Remindersontaxiing.Ladiesandgentlemen,

Ouraircraftisstilltaxiing.Pleasedonotstandupandkeepyourseatbeltfasteneduntiltheseatbeltsignisoff.

Thankyou

foryourcooperation.Mission6AfterLandingPart3AnnouncementII.Reminde