2025届高考英语二轮复习应用文：投诉信 课件

投诉信高考应用文例题假如你是李华，请你以自己网上购书所遇到的不愉快经历，向中国某家英文报纸生活栏目写一封抱怨信，要点如下：1.所购书中有破损，缺页现象：2.一些书籍价格比实体店书店还要贵。整体结构一、整体结构1.首段：写信目的—投诉（+背景）2.中间段：问题+希望得到的补救3.结尾段：希望尽快解决必备句型二、首段：写信目的—投诉（+背景）Iamwritingtocomplainaboutthe

defective（有缺陷的）…/

poor

service

that

I

purchased/

received

from…

on

(date).Iamwritingtomakeacomplaintabout...Iamwritingtoexpressmydissatisfaction/disappointmentabout...Iamwritingtodrawyourattentiontotheawfulfactthat+句子Iamsorrytosendthislettertoyoutoexpressmydisappointment.expressmydissatisfactionwithwhathappenedtheotherday例题假如你是李华，请你以自己网上购书所遇到的不愉快经历，向中国某家英文报纸生活栏目写一封抱怨信，要点如下：1.所购书中有破损，缺页现象：2.一些书籍价格比实体店书店还要贵。三、中间段：问题+希望得到的补救投诉的具体问题：I

am

disappointed

that

the

product

is

not

functioning

properly/

the

service

was

unsatisfactory.（表达心情）It

frustrated

me

when…（尝试解决，但未成功）To

seek

a

solution

I

contacted

…

but

I

didn’t

get

a

satisfactory

answer.

Sb.

didn’t

even

offer

as

much

as

an

apology.Therearesomeseriousproblemsthatdeserveyourcloseattention.Foronething,...;foranother,...Therearesomeproblemswith...thatIwishtobringtoyourattention.First,.../Inaddition,.../Worsestill,...表达心情：Icanhardly

putupwith/bear/tolerateitanylonger.Iamreallyannoyedaboutit.Iamreallydisappointedbythequalityofthe...Iamreluctant(不情愿的)tocomplain,butthisreallybothersme.提出要求和补救：Iwouldliketogetmymoneyback.或Ihavetoaskfor/demand/claima(full)refund.要求(全额)退款Tosolvetheproblem,Idemand/requestthat......(should+do)Toimprovethesituation,itisadvisableforyoutotakethefollowingmeasures.

Toremedy（补救）thematter,Isuggestmakingthefollowingchanges.I

would

appreciate

it

if

you

can

look

into

this

matter.

Please

contact

me

by

phone

at…

,

and

I

will

wait

until…/

before

seeking

help

from…例题假如你是李华，请你以自己网上购书所遇到的不愉快经历，向中国某家英文报纸生活栏目写一封抱怨信，要点如下：1.所购书中有破损，缺页现象：2.一些书籍价格比实体店书店还要贵。四、结尾段：希望尽快解决Ihopethatmyproblemswillgetyourkindconsideration.IwouldbeverygratefulifyoucouldlookintothematterassoonaspossibleandI’mlookingforwardtoreceivingyourreply.Iwishyoucouldtreatmycomplaintseriouslyandgivemeyourreplyassoonaspossible.

练习例题假如你是Tom,在一家商店购得一台劣质电视机，遂与营业员交涉，但营业员态度恶劣，不予受理。为此，你向经理写了一封投诉信。内容主要包括：(1)自我介绍；(2)投诉的原因(3)希望换一台新的电视机，否则全额退款。Dearmanager,IamTom,oneofyourcustomers.(自我介绍)Iamwritingtolodgeacomplaintaboutthepoorqualityofyourproduct.(表达写作目的)Theexperienceinyourshopisabitterdisappointmenttome.(投诉原因)Foronething,theTVIboughttheotherdayfromyourcompanyturnedouttobeafake,whichruinedyourgoodreputation.(原因一)Foranother,whenIwenttoyourshopforanexplanation,thesalespersonbehavedinarudemanner,turningadeafeartomyrequirement.(原因二)ItisrequiredthatIshouldgetareplacement,orIshouldreceiveafullrefund.(提出要求)ThankyouforyourattentionandIamlookingforwardtoyourpromptreply.(期待回复)SincerelyYours,Tom

例题2假定你是李华，在外教课期末考试中发现有人作弊，你认为这会影响考试公平。请你给外教John写一封邮件，内容包括：1.情况描述；2.你的看法；3.你的请求。注意：1.写作词数应为80左右；2.请按如下格式在答题卡的相应位置作答。DearJohn,Yours,LiHuaDearJohn,Ihopethise-mailfindsyouwell.I'mLiHua,oneofyourstudents.Iamwritingtoreflectthedishonestyintheexam.Thefinalexamissupposedtobesoseriousthatnostudentshouldn’t

takeitseriously.

Tomyregret,Inoticedthatsomestudentssecretlyexchangedanswerswitheachother,ortookcheatsheetswiththemduringtheexam,which

definitely

ruinedthefairnessoftheexamaswellasthe

promising

futureforthosewhohadcheated.Asaresult,

itishighlyexpectedthat

thedishonestbeha