中专英语3(基础模块).unit4

Unit4I’llhavetohavemymatchreplaced.Words&expressions:alarmv.警告，报警disappointv.失望guaranteen.担保，保证inconveniencen.不便incorrectlyadv.不适当地错误地qualityn.质量refundn.退还replacev.替换appointv.指定，命定，约定guardv.守卫，保卫convenientadj.方便的，便利的conveniencen.便利，方便correctadj.正确的，合适的quantityn.量，数量，总量re-前缀再次，重新fundn.资金placev.放置1.Discussandlist.Whenthereissomequalityproblem.Whenpeoplegetsthewrongcommodity.Whenpeoplearenotsatisfiedwiththeservice.Whentheclerkisnotpolite.whenthegoodsisdelayed.2.Lookandmatch.1)2)3)4)cabd3.Listenandanswer.Whydoesthecustomerwanttoreturntheshirt?Whatdoesthecustomersaytocomplain?Becausetheshirtisofthewrongsize.I’dliketohavethisshirtreplaced.4.Listenandcomplete.Timwenttotheshopto

.havehiswatchreplaced.5.Listenandtick.NameoftheCustomerTimItem□watch□alarmProblem□somethingwrongwiththealarm□somethingwrongwiththebeltofthewatch□other:______________TimeofPurchase□thisweek□lastweek□other:_________Solution□replace□refund□other:_________CustomerSignature______________TimTim:Mom:Tim:I’vegottogonow.I’llhavetogototheshopbeforework.What’sthematter?I’llhavetohavemywatchreplacedbecausethereissomethingwrongwiththealarm.6.Listenandunderline.Staff:Tim:Staff:Tim:Staff:Tim:Staff:Tim:Staff:Tim:Staff:Tim:Goodmorning!HowcanIhelpyou,sir?Iboughtthiswatchinyourshopbutitdoesn’tworkverywell.Whatistheproblem?Thealarmdoesn’tworkandwhenItookoffthewatchyesterday,Ifounditleftagreenmarkonmywrist.Didyouwearthewatchintheshower,sir?No.Itookitoffbeforetakingtheshower.Whendidyoubuythiswatch?Iboughtitoneweekagoandit’sstillunderguarantee.I’mverydisappointedatitsquality.I’msosorryfortheinconveniencewehavecausedyou.Wouldyoulikearefund?No,I’dratherhavethewatchreplacedplease.Noproblem,sir.WouldyoupleaseshowmeyourreceiptsothatIcantakedownsomedetails?We’llgetthiswatchexchangedforyouinnotime.Thankyou.Grammarfocus原因状语从句原因状语从句用以表示导致主语中的动作或事情发生的原因，通常because,

since,

as,

for引导。回答由why提出的问题时，或说明人所不知的原因时用because，表示直接原因，语气最强。（because引导的原因状语从句多放在主句之后）as和since语气较弱，一般用来表示明显的原因。（由as和since引导的原因状语从居多在句首）

e.g.——Why

aren’t

going

there?——Because

I

don’t

want

to.

As

he

has

no

car,

he

can’t

get

there

easily.

Since

we

have

no

money,

we

can’t

buy

it.

for表示所说的理由是一种补充说明,for引导的从句一般不放在句子的开头。

e.g.I

decided

to

stop

and

have

lunch,

for

I

was

feeling

quite

hungry.目的状语从句目的状语从句用于表达做某事的目的，通常由so

that,

in

order

that（为了，以便）引导。

e.g.We

started

early

so

that

we

could

catch

the

first

train.We

used

the

computer

in

order

that

we

might

save

time.15.Underlineandgroup.WordsorPhrasesforPurposeWordsorPhrasesforReasonSothat?Totellyoubecausesincefor16.Readandcombine.1）2）3）4）Asitwasveryhotlastnight,everybodystayedunderthetree.Theboycouldn’tdrawmoneyfromtheATMbecauseheforgotthepin.Sinceheoftendelayshiswork,nobodywantstobehispartner.Theyallpassedtheexamsothattheywouldgetthecertificate.17.Lookandcomplete.Davidwenttothebookstoretoday_____________________________________.HeaskedthestafftoexchangetheMP4playerforhim____________________________________________________.Thestuffaskedhimtoshowhisreceipt__________________________________.ThensheaskedDavidtowaitforamoment______________________________________________________.Davidwasveryhappyandgavethankstothestaff________________________________.becausehehadtochangehisMP4playerbecausetheoneheboughtyesterdaydidn’tworkverywellsothatshecouldmakearecordforshehadtogototheSecondfloortogethimanewonesincethestaffgavehimalotofhelpAssemblyline生产线，流水线Contract合同Patience耐心Produce生产10.Readandchoose.Whatistheletterfor?Makingacomplaint.Discussingaprojectwithabusinesspartner.Expressinggratitude.Dealingwithcustomer’scomplaint.11.Readandcomplete.ProblemReasonSolutiondelayofproductionincorrectlyproducedleafletsTheassemblylineofthecompanybrokendown.Therewasacommunicationproblem.TheythoughtMrSmithwantedblackandWhiteleaflets.PayforMrSmith’sloss.Taketheincorrectleafletsbackandproducethefullcolorleafletsimmediately.ReducethepriceforMrSmithby10%.12.Read

anddiscuss.Wewereverydisappointedtoseetheleafletsyouproducedforourcompany.WeexpectedtogettheleafletsonAugust10,butyousentthemtousonAugust16.Thecoloroftheleafletsisnotasbeautifulasweagreedinthecontract.Weexpectedfullcolorleaflets,butinstead,wefoundblackandwhitephotosintheleaflets.Thedelayof6dayshascausedusabigloss.TTFTT13.Readandanswer.Whathadhappenedtothecamerasbythetimetheyreachedthecustomers?Ifyouwerethemanager,wouldyouagreetogiveadiscounttothecustomers?Whyorwhynot?Ifyouwerethemanager,whatwouldyoudotoavoidsuchinconveniencetocustomersinthefuture?The5cameraswerebadlydamaged.Yes,becausethedamagebroughtinconveniencetothecustomers.Wemaysetupsomeregulationstoavoidsimilarproblems.14.Readandcomplete.BBBridgeLtd.132RiversideRoadLondon,EnglandDearMrThomas,IamverysorrytolearnfromyourletterofAugust15thatthecamerasyouorderedonJuly13weredamagedduringshipping.__________,Iexpressmyapologyfortheinconveniencewecausedyou.________,_____________________________asyouasked.We___________,____________________________toavoidfutureinconveniencetocustomers.Weregretyourneedtowritetous,andweguaranteethesafedeliveryofyourordersinfuture.

Yours,JohnBarrettFirstofallSecondlyweagreetogiveyoua10%discountWhat’smorehavesetupsomeregulations

18.Vocabularypractice

TFTFTT19.Discussandwrite.e.g.takeashower洗澡，冲凉

leaveamark留下痕迹

reducetheprice降价

signacontract签合约

workoutasolution找到解决方案

askforarefund要求退款

makeacomplaint投诉，抱怨20.Readandcomplete.John:MrGreen:John:MrGreen:John:MrGreen:John:MrGreen:John:MrGreen:Hello.ThisisJohnspeaking.I’dliketotalktoMrGreen.ThisisGreenspeaking.WhatcanIdoforyou?I’mafraidIhavetosayweare___________________theproductsyousenttousyesterday.Whatistheproblem?Theproductsare____________________.Weordered100pinkT-shirtsthistime,butyousentus150redones.I’mterriblysorry.Ithinktheremustbea______________________.We’lltakethembackand___________thepaymentforyou.Somecustomershavecancelledtheirorderbecauseofthedelayoftheproduct.I’msorryforthatandaccordingtothecontractwe’ll_______________.That’sfine.I’dliketoknowwhenIcangettheT-shirts.Youcan______________