跨境电商英语-课件 Unit 8 Delivery

跨境电商英语Cross-BorderE-CommerceEnglish浙江省中高职一体化贯通系列教材Unit8DeliveryUnitOverviewBystudyingthisunit,youareexpectedto…comprehendthebasicvocabularyrelatedtodelivery;identifyandunderstandbasicknowledgesuchasdeliverytime,methods,etc.;developcommunicationskills,suchasconcerninggoodspackaging,logisticsstrategy,trackingaparcelandthelogisticproblemssettlement;learnandgainthesenseofnationalprideandresponsibilityinpromotingglobalconnectivity,unimpededandcommunicationembodiedinChina'sconceptofhigh-quality&high-speedtransportationdevelopmentintheworldmarket.Contents目录Warming-up01Listening02Reading03Speaking04Writing05Workshop0601Warming-upTask1

Workingroupsdiscussingthefollowingissueswiththegiveinformation.HerearesixChina-EURailwayLinesofcross-bordere-commerceinternational

shipment.Research,matchupandtellwhatyouknowaboutit.Youmaytalkabout:WhyisthereCRrailwayshipment?Whichisthefirstlinefounded?HowmanylinesaretherefromChinato

Europeancountries?Whataretheirfunctionforourexporting

shipment?

TheChina-EuropeFreighttrainreferstothecontainerinternationalrailwayintermodalfreighttransportationthatoperatesonafixednumberoftrainsandroutesbetweenChinaandEuropeaswellascountriesalongtheBeltandRoad.

InMarch2011,thefirstChina-EuropefreighttraindepartedfromChongqingtoDuisburg,Germany,openingachapterofinnovativedevelopmentofChina-Europefreighttrainservice.

BytheendofJune2021,ithasalreadyexistedfortenyears.Overthepastdecade,itisamazingtoseethatmorethan40,000China-Europefreighttrains,withatotalcargovalueofmorethanus$200billion,73routesconnectingmorethan160citiesin22Europeancountries,forgingabridgeofmutualbenefitforcountriesalongtheroutes.Task2Exceptforthoselinesabove,whatelsedoyouknowaboutthetraditionalSilkRoad?AndWhataretheothershippingmodesinforeigntrade?(1)TheSilkRoadTheSilkRoadisthesignificanttraditionalshipmentlineinChinesehistory.Actually,there’retworoutesforthenamedSilkRoad.ItisdividedintolandSilkRoadandmaritimeSilkRoad.Oneisonthenorthwestlandandtheotherisonthesoutheastsea.Generallyspeaking,theSilkRoadreferstothelandSilkRoad,butmostofpeopletendtosaythemcombined.

ThereisabeautifulstoryontheSilkRoad.ItwassaidtheroadwasoriginatedintheWesternHanDynasty(202--8BC),whenEmperorWudioftheHanDynastysenthisministerZhangQianasanenvoytotheWesternregionstoopenupnewdiplomaticrelations.HestartedfromthecapitalChang'an(today'sXi'an),throughGansuandXinjiangprovinces,toCentralandWestAsia,andconnectingtheMediterraneancountries.

Finally,itbecamethemostfamousbusinessshipmentroutebetweentheeastandwest.ContentsThe"MaritimeSilkRoad"isamaritimeroutefortheancientChinatocommunicatewithforeigncountriesintheareaoftradeandculture.ItismainlycenteredontheSouthChinaSea,soitisalsocalledtheSouthChinaSeaSilkRoad.

TheMaritimeSilkRoadwasformedintheQinandHandynasties,developedfromTheThreeKingdomstotheSuiDynasty,andflourishedintheTang,Song,YuanandMingdynasties.Itistheoldestknownmaritimeroute.

InSeptember2013,ChinesePresidentXiJinpingputforwardthestrategicconceptofbuildingaNewSilkRoadEconomicBelt.

OnJune22,2014,itwassuccessfullydeclaredasaWorldCulturalHeritage.(2)TheDomainofShipmentShipmentisoneoftheessentiallinksinthechainofinternationaltrade.Themainactivitiesofitincludecustomclearance,vesselcharteringorshippingspacebooking,obtainingshippingdocumentsafterpassinggoodstotheshippingcompanyandsendingshippingadvice.Goodscanbetransportedbyroad,railorair,butinmostcasesofinternationaltrade,bysea.Butthisunitfocusesonthemostcommonmethodsoftransportationintheindustryofcross-bordere-commerce.Thenecessaryworkrelatedtoshipmentfromthepacking,logisticsperspectiveandmodesofanexportingbusinessonline.02ListeningTask1Listentothefollowingtwoconversationsandfindthecorrectanswers.Questions1to3arebasedonConversationOneyouhavejustheard.1.Whathappenedtothepackage?A.Notreceived.B.Lost.C.Broken.D.Deliveredtoawrongaddress.2.Whatisthebuyer’srequest?A.Paycompensation.B.Giveafullrefund.C.Replacethepackage.D.Deliveredtoawrongaddress.3.Howistheargumentsettled?A.Thesellerinsistsonreplacingonreceivingthereturnedpackage.B.Theselleragreestothebuyer’srequest.C.Thesellergivesa2-dollarrefundascompensation.D.Thebuyeragreestotryitonfirst.Questions4to5arebasedonConversationTwoyouhavejustheard.4.Howmanypencilswillthemanreceiveinthesecondpurchase?A.12.B.10.C.20.D.30.5.Whatisusedtopackthegoods?A.Waterproofpackage.B.Cardboardbox.C.Paperbag.D.Plasticbag.Task2CBDCDTask1Listentothefollowingtwoconversationsandfindthecorrectanswers.Scripts:ConversationOneMan:ThepackagewasbrokenwhenIreceived.Woman:I'mreallysorryItmightbeduetoroughhandling.WhatcanIdotomakeupforit?Man:So,whatwilldowithmypurchasing?Woman:Weagreedtohavereplacethebrokenone,ifyoucouldreturnthepackagetousandwe’llsendoutthesameitemtoyouwhenwereceiveyourreturn.Man:Sincethepackageisbroken,whynotrefundme?Woman:Sorry,I’mafraidwehavetocheckthepackagefirst,oryoucanconvinceusbysomesupportingevidence,sendingaphotoofyourpackagetomerightnow?Man:No.Icomplainaboutyourservice.Woman:Myapologiesforthematter.Ifwereceivethereturnedpackageandit’sreallyourfault,wewillgiveyoua2-dollarrefundascompensation,andsendanothertoyoumeanwhile.Man:Ok.Er.IthinkIwilltryontheitemfirst,maybeit’sallright.OrI’llcomebacklater.Task1Listentothefollowingtwoconversationsandfindthecorrectanswers.Scripts:ConversationTwoMan:Hi,there.Ifoundtheitemonthewebsiteitoffers12pencilsineachbag,butIreceivedonly10pencilsinmybag.Howcome?Woman:Really?Theremustbesomemistakes.Givemeafewminutestocheck.Man:What’newfortheproblem?Woman:Wefoundthatwemademistakeforthenewminimumsalesunit,10inabaginsteadofadozen.Wewillcorrectatonce.We’llrefunda5-dollarcouponforthenextorderforthewholestore.Man:Ok.I’llordermoreitemsinyourstore.Pleaserecheckmyrequirementsforpackaging.Iwant20pencils,2photoframe,acardboardboxpaintingpensandofand2bagsofdrawingpaper.Canyouhadthegoodsouttoday?Woman:I’lltry.Youcanchecktheshippinginformation2-3dayslaterontheinternet.Man:Isitthewaterproofbag?Ican'tbelieveyouonlyusedthisplasticbagtopackmygoods?Woman:Don’tworry.Iassureyouofthesecurityoftheshipment.Questions4to5arebasedonconversation2youhavejustheard.Task2Listentothefollowingpassageandfillinthe

blankswiththeinformationyou’veheardinthepassage.1.ThedeliverytimebyChinaPostRegisteredAirMail(CPRAM):________________.2.ThedeliverychargesbyCPRAMwillbe___________________________________.

3.Ifcustomersneedtheitemsurgently,theshippingoptionsare:__________________________________________________________________________________________.4.Whenusingexpressmailservice,thereceiverwillhavetopaythe________________accordingtotherealcost.

15-21daysfreeUPS,FedEx,DHL,TNT,EMS,TOLLextrafreighScriptsContentsTask2

Listentothefollowingpassageandfillintheblankswiththemissingwordsyou’veheardinthepassage.Scripts:Dearguests,Thankyouforyourinquiryabouttheshippinganddeliveryweoffered.OuritemsarefreeshippingtomostcountriesbyChinaPostRegisteredAirMail.Itusuallytakes15-21daystoreachyourcountry.Ifyouneedtheitemsurgently,wealsoofferthefollowingexpressshippingoptions:UPS,FedEx,DHL,TNT,EMS,TOLL.Butyouhavetopaytheextrafreightaccordingtotherealcost.Bestregards.Joanna03ReadingSetting:

oannaChianghasoperatedherstoreforseveralmonths.Shefoundafterordermanagement,there’sstillsomeproblems,especiallytheafter-serviceongoodsdeliveryanshipment.Sheisdoingresearchoninternationallogisticsofcross-bordere-commerce.StartingtaskDiscussingroups.Whatpreparationsdoyouneedtodobeforeyousendthegoodsoutincross-bordere-commerce?1.Doresearchoninternationallogistics.2.Displaytheusualmethodstosendapackagetoforeigncountries.3.Considertheexpense,thetimeandtheproblemsoftheinternationaldelivery.Ifyouwanttosellt-shirtsonAmazonandnowyouconsiderthelogistics.Howmanymethodsaretheyoucanchoose?Packagedeliveryonebyoneorwarehousedispatch?Pricingandcostisthemostfactors.First,there’salotthatgoesintopackinganAmazonPrimeAirplanebeforeitleavestheground.Thisstep-by-stepprocessofpackingtheplaneisawell-choreographeddisplayofplanning,teamwork,andexecution.Inadditiontopacking,thedeliverymaybecarriedoutfollowingthe6stepsasthatinthebox.ShouldIDeliverwithExpressCourierorPostalService?Themaindifferencesbetweencourierservicesandpostalservicescanbebrokendownintothefollowingcategories:pricing,deliverytime,tracking,customerservice,networkcoverageandclaimsforlost/damagedgoods.1.ClaimsforLost/DamagedGoods

Postalserviceprovidershaveadefiniteadvantageovercourierserviceproviderswhenitcomestopricing.DuetotheUniversalPostalUnionTreaty,nationalpostalservicesinmembercountriesgiveeachotherheavilydiscountedratesoninternationalmail,andtheyincludeallASEANmemberstates.Thismakespostalservicethecheaperoptionforshippinginternationally.However,liketheoldadage“yougetwhatyoupayfor”,youmayrunintoproblemslikelostparcelsandaslowdeliverytime,whichwilldriveawaycustomersandaffectyourbrandinthelongrun.

Courierservices,ontheotherhand,haveapremiumpricetagforend-to-endfeaturesininternationaldeliveries.Theymayhavesurchargesonexceptionalcircumstanceswhereyouhavetobereadytobearthecosts.Forinstance,deliveringtoruralareaswillcostmoreduetoitsinaccessibility.2.Pricing

Packagessentviapostalservicesareonlygivenanestimatedtimerangewhenyourcustomercanexpecttheparceltoarrive.Thismeansthattime-sensitiveparcelsmaynotbeabletoarriveatyourcustomer’sdoorstepintimefortheirspecialoccasion,puttingadamperonthecustomer’smoodandaffectingyourbrandimageaswell.Ontheotherhand,courierservicescangivetheoptionforcustomerstospecifythetimingtheywanttoreceivethepackage.Asamerchant,youcanthencheckwiththelogisticsserviceprovide(LSP)toensurethatsomeonehadalreadysignedandcollectedthepackage.参考译文3.Tracking

Whenshippinginternationally,thedisadvantageofusingapostalserviceisamplifiedbecausetrackingisdonebyseparatepostalserviceswithintheirrespectivecountries,thusmakingcommunicationstoLSPdifficultifthepacketislostintransitionorstuckincustoms,andnotundereachother’sdomain.Conversely,courierservicescantrackfromend-to-end,givingupdatesontheparcel’slocationineverystepoftheprocess.Courierservicesthatprovidelivetrackingupdatesallowyourcustomerstoviewtheprogressoftheirdeliveryonlineandcangivethemapeaceofmind,savingyoutimeincommunicatingbetweenyourcustomerandtheLSP.4.CustomerService

Itcomesasnosurprisethatservicequalityfromprivatecouriers,especiallyend-to-endones,wouldfarebetterthanpostalservices.Theirin-housecustomerserviceteamwouldbemoreawareofwhat’shappeningontheground,whereaspostalservicecustomerteamscouldbeoutsourcedandwouldnothaveon-the-groundinformationtoanswerspecificcustomerenquiries.参考译文5.NetworkCoverage

NetworkcoveragecanalsomakeorbreaktheservicequalityofLSP.Insomecases,postalservicescandelivereffectivelyinhard-to-reachruralareasifprivatecouriersdon’thaveanextensivelocalnetwork.However,courierserviceshaveanedgeagainstpostalserviceswhenitcomestodealingwithcross-bordershipping.Privatecourierscouldhavetheirownfleets,orfavorabletie-upswithairfreightproviders,tocoverinternationalshippingfromonecountrytoanother,makingitfasterthanpostalserviceswhichdependonnationalcarrierstotakeparcelstodestinationcountries.6.DeliveryTime

Ordinarypostalservicesusuallydonotgivecompensationforlostordamagedgoods.However,withpaidadd-ons,lostordamagedparcelshaveacappedclaimableamount.Thus,theadd-onsmaynotbeworthitifyou’reshippinganexpensivepieceofequipmentlikeasmartphone.InSingPost’sexample,theirclaimsareupto$150forSpeedPostpriority.Becauseend-to-endcourierservicesareheldaccountableforthedeliveryineverystepoftheway,theyusuallyhaveaclaimsdepartmenttohandlecasesrangingfromlostordamagedgoodstolatedeliveryaswell.Thesecompaniesdorequiremerchantstoproduceafewdocumentssuchasaproofofpurchase,photographicevidencefromyourcustomers,andshippingdocumentslikethewaybill,tofacilitatetheclaimsprocess.参考译文Exercise参考译文我应该使用特快专递还是邮政服务?

速递服务和邮政服务的主要区别可分为以下几个部分:价格、送货时间、包裹追踪、客户服务、网络覆盖范围和遗失/损坏货物的索赔。

在定价方面，邮政服务提供商比快递服务提供商有明显的优势。基于《万国邮政联盟条约》，各国邮政服务在国际邮件上互相给予很大折扣。这些折扣包括所有东盟成员国，这使得邮政服务成为国际运输的最经济实惠的选择。

然而，就像老话说的“一分钱一分货”。你可能会遇到包裹丢失、配送时间缓慢等问题，从长远来看，这些问题会赶走顾客，影响你的品牌。

另一方面，快递服务对于国际快递的起点到终端递送功能具有较高的价格标签。在特殊情况下，发货方必须准备好承担费用，他们可能会收取额外费用，例如，由于无法到达农村地区，会收取一定的向农村地区提供服务的附加费，从而导致运输费用成本将更高。

通过邮政服务发送的包裹只有一个大致估计出的时间框架，你的客户只能期待包裹及时到达。这意味着，对时间敏感的包裹可能无法及时到达客户的家门口。在他们的特殊场合，使客户的情绪低落，也影响了你的品牌形象。

另一方面，快递服务可以让客户选择他们想要收到包裹的时间。作为一个商人，你可以检查服务商提供的服务详情，以确保已经有人签名并收集了包。在进行国际运输时，使用邮政服务的缺点也会被放大。因为邮件跟踪是由各自国家内的不同邮政服务商提供并完成的，因此，如果邮包在转移过程中丢失或在海关滞留，且不在彼此的管辖域内，那么与物流服务商的通信就会变得困难。相反，快递服务可以从头到尾进行跟踪，在流程的每个步骤中都提供包裹位置的更新信息。他们提供实时跟踪更新的快递服务，让您的客户可以在线查看他们的快递进度，让他们安心，也节省您与客户之间的沟通时间。

私人快递公司的服务质量，尤其是端到端的快递公司，会比邮政服务要好，这一点并不令人惊讶。他们的内部客户服务团队将更了解现场发生的事情，而邮政服务客户团队可能被外包，不会有现场信息来回答特定的客户询问。网络覆盖也会影响物流的服务质量。在某些情况下，如果私人快递公司没有一个广泛的地方网络将很难送货到边远地区。而邮政服务却可以在难以到达的农村地区有效地送达。

然而，在处理跨境运输时，快递服务比邮政服务有优势。私人快递公司可以拥有自己的机队，或与航空货运供应商建立有利的合作关系，以覆盖从一个国家到另一个国家的国际运输。这比依靠国家承运人将包裹送到目的地国家的邮政服务更快。

普通邮政服务通常不赔偿货物丢失或损坏。然而，如果支付附加费用，丢失或损坏的包裹有一个上限的索赔金额。因此，如果你运送的是像智能手机这样昂贵的设备，这些指向赔偿的附加费可能就不值得了。以新加坡邮政为例，特快专递服务的优先认领额可达一百五十元。由于端到端快递服务对递送的每一步都负有责任，他们通常有一个索赔部门来处理从货物丢失或损坏到延迟递送的情况。这些公司确实要求商家提供一些文件，比如购买证明、客户的照片证明，以及运单等运输文件，以方便处理索赔。Task1Therearesomemissingpartsinthereading.Fillthemintheblankswiththefollowingphrases.UnderstandingthetextA.TrackingB.CustomerServiceC.ClaimsforLost/DamagedGoodsD.PricingE.DeliveryTimeF.NetworkCoverage1.C2.D3.A4.B5.F6.ETask2Completetheformbyusingthewordsfromthepassageoraproperphrasesummarizedbyyourselves.Thenanswerthequestionsasbellows.CategoryPricingDeliverytimeTrackingCustomerserviceNetworkcoverageClaimsforlost/damagedgoodsExpresscourierPostalserviceHighcostsSpecifythetimingEasilytrackfromend-to-endServicequalityisgoodFavorablenetworktieandshipfastClaimaccountableCompensationcheaperNotarriveintimeLostintransition,hardtotrackitNoexactanswertospecificcustomerenquiresEffectivelyreachhard-to-reachruralareasNocompensationforlostordamagedgoods;exceptfortheadd-onsforacappedclaimableamountQuestions:1.Whatdowedotosaveshippingcost?2.Whataretheadvantagesanddisadvantagesofpostalserviceaccordingtothepassage?3.Arethereotherlogisticsmodesbesidesthetwomentionedinthepassage?Whatarethey?4.Whichismoreexpense-sensitiveandtime-sensitiveinshipmentbetweencourierservicesandpostalservices?5.Whatservicedoyouprefertouseifthevalueofthegoodsishighanditmaybelostordamagedinshipment?Onewaytosaveonshippingistomixandmatchdifferenttypesofcourierservicestomeetyourdifferentdeliveryneeds.Advantage:lowerexpenseinshipment,world-widetransportationnetwork,customsclearingpriority.Disadvantage:longshippingtimeandhardlyarriveontime,hardtotracking,etc.Special-linelogistics,overseawarehouseExpressCourierExpressCourierthanpostalserviceadd-ons.DealingwithlanguageTask3Matcheachphraseintheleftcolumnwithitssimilarexpressionintheright.1.

beawareof

a.haveadvantagesoversth.2.insomecase

b.handlebusinessorsolvetheproblem3.

haveanedgeagainst

c.knoworlearntorealizethat…4.meetone’sneed

d.undercertaincircumstanceorcondition5.dealwith

e.establisharelationshipwith…andtobethepartner6.rangefrom…to

f.satisfyone’sneedto…7.partnerupwith

g.forexample8.bestuckin

h.divideinto…parts9.forinstance

i.varyfrom…to…10.breakdowninto

j.cometoadeadlockorbetrappedcdafbiejghTask4CompletethesentenceswiththecorrectformofthephrasesinTask3.1.

_______________wearespeakingofsomethingwhichcannotbeunderstoodbyourselves.2.

Youmust_______________yourowndutyandtryyourbesttofinishthework.3.

Ourcompanyisverygladto_______________thebusinesswithyou.4.

Thesizeofthisstyleofleathershoes_______________size34tosize42.5.

InfightingagainsttheCOVID-19virus,theChinesesocialistsystemhasagreat_______________thewesterncountries.6.

Buttherearen’tenoughplacesto_______________.7.

Toopenanewcompany,itmightnotmakesenseto__________________yourbestfriend.8.

It’seasytoteachthefreshpupilstolearntheletters,_______________,letterAisanapple,anantoranax.9.

Incareerplanning,your1-yeargoalsmaybe___________________months.10.

Unluckily,thekeyofmyhousehasbeen_______________thelock.InsomecasebeawareofdealwithrangesfrombrokendownintoforinstancepartnerupwithmeettheneededgeagainststuckinTask5TranslatethesentencesintoChinese,andwriteasentencebyfollowingtherequirementsinbrackets.1.If

Isendyourorderbyexpresscourier,sayDHL,sometimesitmaybedetainedincustoms.（用stuckin替换句中斜体部分）Translate:__________________________________________________________________________________________________

Write:_____________________________________________________________________________________________________

2.It’s

fasterthanpostalserviceswhichdependonnationalcarrierstotakeparcelstodestinationcountries.（请用比较级句型…than改写：快递价格往往比邮政服务费用价格更贵）Translate:__________________________________________________________________________________________________

Write:_____________________________________________________________________________________________________

3.DuetotheUniversalPostalUnionTreaty,nationalpostalservicesgiveeachotherheavilydiscountedratesoninternationalmail.（用Because从句改写斜体部分所在分句）Translate:__________________________________________________________________________________________________Write:_____________________________________________________________________________________________________

_____________________________________________________________________________________________________

4.Thesecompaniesdorequiremerchantstoproduceafewdocumentssuchasaproofofpurchase.（请改写成it强调句型，被强调部分为documents）Translate:__________________________________________________________________________________________________

Write:_____________________________________________________________________________________________________

5.Insomecases,postalservicescandelivereffectivelyinhard-to-reachruralareasifprivatecouriersdon’thaveanextensivelocalnetwork.（if从句替换成eventhough）Translate:__________________________________________________________________________________________________

Write:_____________________________________________________________________________________________________

_____________________________________________________________________________________________________如果我用快递寄送你的订单，比如DHL，有时可能会被海关扣留。IfIsendyourorderbyexpresscourier,sayDHL,sometimesitmaybestuckintheCustoms.Expressdeliverypricesareoftenmoreexpensivethanpostalservicefees.BecausetheUniversalPostalUnionTreatyallowsnationalpostalservicestogiveeachotherheavilydiscountedratesoninternationalmail.Itisafewdocumentssuchasaproofofpurchasethatisrequiredbymerchantstoproduce.Insomecases,postalservicescandelivereffectivelyinhard-to-reachruralareaseventhoughprivatecouriershaveanextensivelocalnetwork.它比邮政服务要快，后者要依靠国家快递公司将包裹送到目的地国家。由于《万国邮政联盟条约》，各国邮政服务在国际邮件上互相给予很大的折扣。这些公司确实要求商家提供一些文件，比如购买证明。在某些情况下，如果私人快递公司没有一个广泛的地方网络，邮政服务也可以在难以到达的农村地区有效地送达。04SpeakingSetting:Afterresearchondifferentlogisticsmodes,JoannadecidedtostartherbusinessonAmazon,withafocusonensuringproperdeliveryofgoods.Butsheisnotsureoftheprocedureofshipment.Sosheturnstolookintothelogisticsservicesandfindssomeusefulinformation.NowherfriendCharlestalkswithheraboutshipmentinstructions.

1.IfJoannasendsoutapackage,whatisthefirstworksheshoulddo?

2.IfJoannachoosesEMSoroneexpresscourier,whichwillgofastandcostless?

3.IfJoannachoosestheprofessionalFPAonAmazonplatform,canshemanageherdelivery?Whataretherelativeservicedepartmentsthereaccordingtothepicture?

4.DoesJoannaneedtopayanyadditionalsurchargesasthepackageissentoutintransit?Theexampleofdialogue:Joanna:UsuallyI’dliketohavegoodsshippedviaEMSforfree.Whatdoyouthinkofit?Charles:It’sgoodtohavefreeshipping,butI’mafraidEMSmailscannotreachtosomecountries.(Continuethedialogue.)Openquestionorindividualpresentation.05Writing

Duringtheordermanagement,Joannarealizedthatcomparedwithdomestice-commerce,therearemoreobstaclesincross-bordere-commercewhendeliveringgoods.Cross-bordere-commerceshouldsolveproblemssuchaslogisticsdistribution,customsclearanceandpaymentcollection.Howtoachievelowfreightprice,fastspeed,andcustomsclearanceabilityisalsothekeypointsellerscanobtainadvantagesinthecompetition.Ifwecancommunicatewellwithcustomersaboutthewayofgoodsdelivery,notificationofdeliverytime,logisticsinformationenquir]yway,receipttime,orderweight,tariffsandothermattersbeforesales,wewillsurelywinmoretrustandorders.Usually,weneedtowritesomemessagesoremailstodealwiththematter.Buyer’senquiryondeliveryQuickMessageTemplateonshipmentCanyoutellmewhatshippingmethodsdoyouusuallysetfordelivery?TIPS:目前卖家可以从以下发货方式中进行选择。您也可以选择另外的快递方式，如UPS或DHL等。Message:Whenwillyoumakedeliveryofthegoods?TIPS:我们会尽快发货并通知您运单号，也请您保持跟踪产品的最新物流信息，您可以在2~3天后上网查询物流信息。Message:Whataboutyourdetailedinformationondeliverytime?TIPS:您可以在产品详情页中查询收货时间。当然，国家和快递服务不同，收货时间也会有所不同。Message:Currentlysupplierscanchoosefromthefollowingexpressshippingoptions.Youcanchooseanotherexpresscarrier,suchasUPSorDHL,etc.We’llsendthegoodsoutandinformofthetrackinginf.asap.Youcancheckit2-3dayslaterontheinternetandkeeptrackingtheupdatedinformation.Youcancheckshippingtimeontheproductdetailspage.Deliverytimevariesdependingoncountryandcourierservice.Task1EditingtheQuickMessagesTemplateonshipmentforCustomer-serviceaccordingtothecustomers’requirementsandsuggestedChinesetipsforJoannaintheformbelow.Buyer’senquiryondeliveryQuickMessageTemplateonshipmentIdidn’treceivemygoodsyet!TIPS:货物还在运输途中，或许滞留在海关。请耐心等待，物流跟踪信息的更新往往比货物实际运输速度要晚一些。Message:DoIneedtocareanddealwiththeimportaffairs?TIPS:订单到达贵国后可能需要清关。为了能在贵国清关顺利，请告知您的税号和所购货物的申报价值。具体事务请向当地海关部门咨询。Message:Thanksforyourpatience.Thegoodsispossiblyintransition.Additionalcostsordelaysmayoccurduringinternationaltrade.Pleasenotethattrackinginformationupdatestendtolagbehindthetruestatus.Ordersmayneedcustomsclearanceinyourcountry.TelluswhatvalueweshoulddeclareandtheVATnumberforasmoothcustomsclearance.Youcanalsoconsultthelocalcustomsofficeforhelp.Task2WritetheshippingadvicetocustomerwhenyoufinishdeliverywiththegivenemailtemplateinChinese.Attentiontothattheunderlinedareoptionaldetailsondifferentorders.Theordereditemhasbeenshippedalready.Thenameoflogisticscompanyyouused,suchasChinaPostAirmail.Thetrackingnumber.Whatyousuggestonthisshipmentandexpectafterthegoodshavebeenreceived.YourVersionDearSirs/Madman,Thankyouforshopping.WehaveshippedoutyourorderonMarch.15thbyChinaPostAirMail.Youmayloginwww.17track.nettrackyouritem3dayslaterwiththetrackingnumberxxxx.Itwilltake5-25workdaystoreachyourcountry.Hopeyou’llbesatisfiedwithourservicesaswellastheproductandwelookforwardtoyourgoodfeedbacksoon.Ifyouhaveanyquestions,pleasefeelfreetocontactusatanytime.BestRegards,JoannaTask3

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