民航服务英语unit 6 delay课件讲解

Unit6Delay民航服务英语Lead-inDiscussion:Inairlineservicetherearemanyreasonswhichwillaffectthedepartureandarrivaloftheflights.Canyoulistoutsomereasonsthatmaycausethedelayorcanceloftheflight?民航服务英语KnowledgeBaseWordsandPhrasesvisibility[vɪzə'bɪləti]n.能见度；可见性delay[dɪ'leɪ]n.延迟，拖延accommodation[əkɒmə'deɪʃn]n.住处；适应mechanical[mɪ'kænɪkl]adj.机械的regret[rɪ'ɡret]vt.后悔ETD(estimatedtimeofdeparture)预计出发时间ETA(estimatedtimeofarrival)预计到达时间ATA(actualtimeofarrival)实际到达时间ATD(actualtimeofdeparture)实际出发时间thunderstorm['θʌndəstɔ:m]n.雷雨examination[ɪɡzæmɪ'neɪʃn]n.检查safety['seɪftɪ]n.安全Unit6Delay民航服务英语KeySentencesThedeparturetimeonyourticketisthetimeforclosingcabindoors.您机票上的出发时间是关闭舱门的时间。I’msorrytotellyouthattheflighthasbeendelayedduetosomemechanicaltroubles.我很抱歉地告诉您，由于一些机械故障，航班已经延误。Theengineersaremakingacarefulexaminationoftheplane.工程师们正在仔细检查飞机。IwilltryandseeifIcanputyouonanotherflight.我试试给您换航班。Unit6Delay民航服务英语PartIDialogueDialogue1Setting:FlightCA933toParisisdelayedfor20minutes.ThepassengerTomwasaskingsomequestionsforthedelay.CA:Goodmorning,Sir.WhatcanIdoforyou?Tom:Goodmorning,I'vebeenwaitingforthedepartureofmyflightfor20mins.Whyisn’tFlightCA933readyforyet?CA:AccordingtotheregulationofCAAC(中国民用航空总局),thedeparturetimeonyourticketisthetimeforclosingcabindoors,notfortakingoff,therewillbeabout15minutesbetweenthem.Tom:Oh,Isee.Thankyou.CA:Youarewelcome.(25minuteslater,Tompressedthecallbuttonagain.)Tom:Hi,Miss!Itismore20minutespast.Doyouknowthereasonsforthedelay?CA:I'msorry.Pleasecalmdown.I'msorrytotellyouthattheflighthasbeendelayedduetosomemechanicaltroubles.Theengineersaremakingacarefulexaminationoftheplane.Tom:What’stheextentofthedelay?CA:About2hours.ThenewETDwillbe9:20a.m.Tom:Thankyou!Unit6Delay民航服务英语PartIDialogueDialogue2Setting:FlightCA933toParisisdelayedbecauseofmechanicaltroubles.Theairlinewillofferthespecialserviceforthedelayedpassengers.Tom:Hello.Miss.CouldyoutellmewhyflightCA933toParishasbeendelayed?CA:Ithasbeendelayedbecauseofmechanicaltroubles.Tom:Whenwillitbereadyfordeparture?CA:Maybe4hourslaterTom:Oh,mygod.ImustarriveinParistodaybecauseIwillhaveanimportantmeeting.Isthereanotherflightavailable?CA:Don’tworry.IwilltryandseeifIcanputyouonanotherflight.Tom:Youareverykind.Thankyouverymuch.CA:Thankyou.TherearestillsomeseatsleftofCA1883.Itleavesinanhour.Tom:Ok,Iwilltakeit.Thankyouverymuch.CA:Iamgladtoserveyou.Haveanicetrip.Unit6Delay民航服务英语PartIDialogueExercise1Completethedialogue.C:Goodmorning,sir.①

?(有什么可以为您效劳的吗?)P：Goodmorning.Ihavebeenwaitingforthedepartureofmyflightforoneandahalfhours.Whyisn’tFlightSZ405readyforboardingyet?C:②

.(班机延误了。)P：Doyouknowthereasonsfordelay?C:③

.(由于今天早上能见度很低。)P：Whendoyouexpectittodepart?C:④

.(大约两小时后。)P：That’salongdelay.ThatmeansIhavetoleaveafterlunch.C:Wewouldliketoofferyoulunchfreeofchargeintheairportrestaurant.Pleasepresentthebrochuretothewaiterthere.P:HowcanIgettherestaurant?C:⑤

.(在地下一层。)P：Thankyou.C:It’smypleasure.Unit6Delay民航服务英语PartIDialogueExercise2Fillintheblankswiththewordsgivenbelow.Changetheformwhennecessary.

I

totellyouthattheflighthasbeencancelled.Theflightis

becauseofpoorvisibility.Wearesorryto

youthattheflightwillbedelayedfor3hoursduetoathunderstorm.Wearenow

beveragesfreeofchargefordelayedpassengers.Wewouldliketo

fortheinconveniencecausedbythisdelay.Wewillbe

foryourmealsandaccommodation.I’lltryandseeifIcould

youonanotherflight.I’ll

yourtickettoAirChinaand

thereservationdetailsonyourticket.

endorseregretdelayedchangeinformapologizesupplyingputresponse

Unit6Delay民航服务英语PartIIReadingFlightdelayinsuranceofferedforfirsttimeWithcomplaintsaboutflightdelaysontheincrease,ShanghaiSpringAirlines-abudgetairline-andtheShanghai-basedDazhongInsuranceCompanyLimitedareofferingflightdelayinsuranceforthefirsttimeinChina.

WhenbookingticketsontheSpringAirlineswebsite,passengerscannowchoosetobuyflightdelayinsuranceat20Yuan($3)perflight.

Theinsurancecompanywillpay200Yuan($31)incompensationtoeachinsuredpassengeriftheflightisdelayedforatleastthreehoursforbadweather,mechanicalproblemsorairtrafficproblems.

Iftheflightisdelayedforsixhours,thepayoutwillbe400Yuan,andiftheflightiscancelled,theinsuredpassengerswill300Yuan.

Allcompensationwillbeprocessedautomatically,accordingtoRossMatthews,generalmanagerofDazhongInsurance ."Theflightdelayandcancellationinsurancepolicydoesnotrelyonanywrittendocuments,"hesaid.

Atextmessagewillbesenttopassengers,headded.

WangZhenghua,chairmanofSpringAirlines,saidhiscompanymadeaseven-daydryrunonthecompany'sofficialwebsitestartingApril1.Some12,000passengers,about15percentofthosebookingtickets,boughttheinsurance,Wangsaid.Ofthose,27passengersreceivedflightdelaycompensationtotaling5,400Yuan,hesaid.Ninepassengersreceivedflightcancellationcompensationamountingto2,700Yuan,headded.Unit6Delay民航服务英语PartIIReading

ZhangYueran,aHongKong-basedinsuranceactuary,said:"Iftheairlinehasalownumberofdelayedflights,theywillmakemoneyonthis."

ForNingbo-basedmarketingspecialistLiChunchun,whotravelsfrequently,theinsuranceisnothelpfulforthemeetingsthatshecannotaffordtomiss.

Butifitisapersonaltrip,shewouldverymuchliketobuytheinsurance,Lisaid.

Accordinga2011reportbyChinaConsumers'AssociationandCivilAviationAdministrationofChina(CAAC)some76.5percentofthe6,000airlinepassengerssurveyedhavecomeacrossflightdelays.

Some51.7percentindicatedthatbadweatherwasthemostlyfrequentlycitedreasonforflightdelays.Only6.5percentreceivedanycompensationforflightdelays.Ofthose,38.4percentreceivedcompensationfromtheairline,47.5percentreceivedcompensationafternegotiationswiththeairlineand8.1percentwerecompensatedaftertheycomplainedtoCAAC.

Unit6Delay民航服务英语PartIIReadingExercise1Readthepassageandanswerthequestions.1.Accordingtothepassage,whatistheflightdelayinsurance?2.Howmanypassengerscanreceivetheflightdelayinsuranceeachyear?Exercise2

Brainstorm:accordingtothepassage,pleasetryyourbesttolistalltheinsurancekinds.1.safetyinsurance2.3.4.5.6.7.8.Unit6Delay民航服务英语PartIIIAnnouncementsAnnouncement1:ADelayFlightLadiesandgentlemen:PassengerforCA933toParis,mayIhaveyourattention,please?Iregrettoinformyouthanthisflightwillbedelayforanhourduetoathunderstormonthedestination.Pleasewaitintheterminalbuilding.Wewillannounceagainwhenwegetfurtherinformation.Thankyou.Announcement2:ACancelledFlightLadiesandgentlemen:PassengersforCA933,attentionplease.IamsorrytoinformyouthatyourflightCA933iscancelledatlast.AndIamsorrytokeepyouwaitformorethan2hours.Youcan’tgetParisowingtothethunderstorminthere.Sinceyou’llhavetostayinBeijingtonight,wewillaccommodateyouwithfoodandlodgingfreeofcharge.ThosewhoneedfreeaccommodationpleasegotocounterA1toregister.Thankyouforyourunderstandingandcooperation.Unit6Delay民航服务英语PartIIIAnnouncementsExercise1Readtheannouncementandfillintheblankswiththefollowingwords.

Ladiesandgentlemen:PassengersforCX543,attentionplease.Iamsorryto______youthatyourflightCX543is

.AndIamsorrytokeepyouwaitformorethan3hours.Youcan’tgetTokyoowingtothe________there.Thankyouforyourunderstandingand

.Unit6Delaycooperationdelayedinformthunderstorm民航服务英语PartIIIAnnouncementsExercise1Readtheannouncementandfillintheblankswiththefollowingwords.

Ladiesandgentlemen:PassengersforCX543,attentionplease.Iamsorryto______youthatyourflightCX543is

.AndIamsorrytokeepyouwaitformorethan3hours.Youcan’tgetTokyoowingtothe________there.Thankyouforyourunderstandingand

.Unit6Delaycooperationdelayedinformthunderstorm民航服务英语PartIVAdditionalKnowledge1.BriefIntroductiontoKoreanAirKoreanAirwasfoundedbythe

SouthKoreangovernment

in1962as

KoreanAirLines

toreplace

KoreanNationalAirlines,whichwasfoundedin1946.On1March1969,the

HanjinTransportGroup

tookcontroloftheairline.Long-haulfreightoperationswereintroducedon26April1971,followedbypassengerservicesto

LosAngelesInternationalAirport

(LAX)on19April1972.Internationalflightsto

HongKong,

Taiwan,and

LosAngeles

wereflownwith

Boeing707s

untiltheintroductionoftheBoeing747

in1973.In1973,theairlineintroduced

Boeing747s

onitsPacificroutesandstartedaEuropeanserviceto

Paris,France

usingthe707andthen

DC-10.In1975,theairlinebecameoneofthefirstAsianairlinestooperate

Airbus

aircraftwiththepurchaseof3A300s,whichwereputintoimmediateserviceonAsianroutes.

Atthattime,SouthKoreanplanescouldn'tflyoverthe

SovietUnion

or

NorthKorea,itsroutewasGimpo-Anchorage-Paris.Unit6Delay民航服务英语PartIVAdditionalKnowledge2.BriefIntroductiontoSeoul

Seoulismega-modernandappealinglyancientcity.FlattenedintheKoreanWar，mostofthecityhasbeenrebuiltsincethe1950s.Peekingoutfromamongthe12-lanefreeways，overshadowedbyhigh-rises，Seoulhasahiddenhistoryofcenturies-oldtemples，palaces，pagodasandpleasuregardens.Italsohascheapaccommodation，excellentpublictransportandculturalexperiencesaplenty.TheHan-gangRiverbisectsthecity，withChung-guthecentraldistrict，Chongno-gu（withmostofthebudgethotelsandsights）tothenorth，andIt'aewon-dong（packedfullofshopping，barsandnightlife）justsouthofthecitycentre.Seoulisjustifiablyfamousforitspalaces.KyongbokkungPalaceisthebestknown.BuiltatthebeginningoftheYiDynastyandthepalaceisactuallyseveralbuildings，includingoneofthemostexquisitepagodasinthecountryandanenormoustwo-storeythroneroom.TheNationalFolkMuseuminthegroundsofthepalaceisdedicatedtoshowinghowordinaryKoreanshavelivedthroughtheages.NationalTreasureNo1istheNamdaemunGate，onceSeoul'schiefcitygate.Thegate，builtinthe14thcentury，isneartheSeoultrai