3.5.3服务备品（普速列车）课件讲解

普速旅客列车服务备品SparepartsfornormalspeedpassengertrainserviceRailwayPassengerTransportService铁路旅客运输服务服务备品要求Servicesparepartsrequirements服务备品、材料等符合国家环保规定,质量符合要求,色调与车内环境相协调。

Theservicesparepartsandmaterialsshallmeetthenationalenvironmentalprotectionregulations,thequalityshallmeettherequirements,andthecolorshallbecoordinatedwiththeinteriorenvironment.服务备品使用Useofservicespareparts1234软卧车（含高级软卧车）

Softsleeper(includingadvancedsoftsleeper5软座车Softseatcar硬卧车Hardsleeper硬座车Hardseatcar餐车Diningcar服务备品使用Useofservicespareparts1软卧车（含高级软卧车）

Softsleeper(includingadvancedsoftsleeper使用遮光帘和纱帘。厕所配有大盘卷筒卫生纸,坐便器配有一次性坐便垫圈。洗脸间有洗手液(皂)、垃圾桶。√Useshadeandgauzecurtain.

√Thetoiletisequippedwithlargerollsoftoiletpaper,andthetoiletbowlisequippedwithdisposabletoiletgasket.

√Therearehandsanitizer(soap)andgarbagecansinthewashroom.服务备品使用1软卧车（含高级软卧车）

Softsleeper(includingadvancedsoftsleeper走廊有地毯,边座有套。包房内有被套、被芯、枕套、枕芯、床单、垫毯、卧铺套、靠背套、茶几布、一次性拖鞋、衣架、不锈钢果皮盘、带盖垃圾桶、热水瓶;高级软卧车包房内还有面巾纸盒。乘务员室备有托盘、热水瓶(根据需要增配防倒架)和一次性硬质塑料水杯。√Therearecarpetsinthecorridorandcoversonthesideseats.Therearequiltcover,quiltcore,pillowcover,pillowcore,bedsheet,cushionblanket,sleepercover,backrestcover,teatablecloth,disposableslippers,clothesrack,stainlesssteelpeeltray,coveredgarbagecanandhotwaterbottleintheprivateroom;Thereisalsoatissueboxinthecompartmentofthehigh-classsoftsleeper.√Thesteward'sroomisequippedwithtrays,hotwaterbottles(withadditionalantioverturningracksasrequired)anddisposablehardplasticwatercups.Useofservicespareparts服务备品使用2软座车Softseatcar使用遮光帘和纱帘。坐便器配有一次性坐便垫圈。有座席套、头靠套(头枕片)、果皮盘。乘务员室备有热水瓶(根据需要增配防倒架)。√Useshadeandgauzecurtain.√Thetoiletisequippedwithdisposabletoiletwasher.√Thereareseatcovers,headrestcovers(headrestpieces)andpeelplates.√Thesteward'sroomisequippedwithhotwaterbottles(antioverturningracksareaddedasrequired).Useofservicespareparts服务备品使用3硬卧车Hardsleeper使用遮光帘。坐便器配有一次性坐便垫圈。有卧铺套(空调车适用)、被套、被芯、枕套、枕芯、床单、垫毯和边座套(空调车适用),每格有不锈钢果皮盘。乘务员室备有卫生纸、热水瓶(根据需要增配防倒架)。√Useshade.√Thetoiletisequippedwithdisposabletoiletwasher.√Therearesleepercover(forair-conditionedvehicles),quiltcover,quiltcore,pillowcase,pillowcore,bedsheet,cushionblanketandsideseatcover(forair-conditionedvehicles)√Eachcompartmenthasastainlesssteelpeelplate.√Thesteward'sroomisequippedwithtoiletpaperandhotwaterbottle(antioverturningrackshallbeaddedasrequired).Useofservicespareparts服务备品使用Useofservicespareparts4硬座车Hardseatcar使用遮光帘。每格有果皮盘。有座席套、头靠套(片)(空调车适用)。有保温桶并加锁。(非空调车适用)乘务员室备有热水瓶(根据需要增配防倒架)。√Useshade.√Eachcompartmenthasapeelplate.√Thereareseatcoversandheadrestcovers(pieces)(applicabletoair-conditionedvehicles).√Thereisaheatpreservationbarrelanditislocked.(applicabletonon-air-conditionedvehicles)√Thesteward'sroomisequippedwithhotwaterbottles(antioverturningracksareaddedasrequired).服务备品使用5餐车Diningcar有售货(饭)车、热水瓶、一次性水杯。使用遮光帘和纱帘。台面有台布,座椅有套。餐、茶、酒具等器皿规格统一,花色一致,齐全无破损。备有调味品容器、牙签盅、餐巾纸和清真炊、餐具、托盘、席位牌。√Therearevending(rice)cars,hotwaterbottlesanddisposablewatercups.√Useshadeandgauzecurtain.√Therearetableclothsonthetableandcoversontheseats.Dinner,tea,wineandotherutensilsshallbeofuniformspecifications,uniformdesignandcolor,completeandundamaged.√Havecondimentcontainers,toothpickcups,napkinsandHalalcookers,tableware,traysandseatcards.Useofservicespareparts贴身卧具Closefittingbedding贴身卧具(被套、床单、枕套)和头靠套干燥、清洁、平整，无污渍、无破损；已使用与未使用的折叠整齐，分别装袋保管。卧具袋防水、耐磨，干净，无破损。贴身卧具与其他布质备品分类洗涤；洗涤、存储、装运及更换不落地、无污染。可使用独立包装的贴身卧具供途中、折返更换。Closefittingbedding(quiltcover,bedsheetandpillowcover)andheadrestcovershallbedry,cleanandflat,withoutstainanddamage;Theusedandunusedonesshallbeneatlyfoldedandstoredinbags.Thebeddingbagiswaterproof,wear-resistant,cleanandfreeofdamage.Closefittingbeddingandotherclothsparepartsarewashedbyclassification;Washing,storage,shippingandreplacementshallbefreefromlandingandpollution.Youcanusetheindividuallypackedpersonalbeddingforreplacementonthewayandback.非贴身卧具备品Nonclosefittingbedding卧车垫毯、被芯、枕芯等非贴身卧具备品干燥、清洁，无污渍、无破损，定期晾晒。被芯、枕芯先加装包裹套，再使用被套、枕套。包裹套半年清洗一次，保持干燥整洁。Thesparepartsofnonintimatebeddingsuchassleepingmat,quiltcoreandpillowcoreshallbedry,clean,freeofstainanddamage,andshallbedriedregularly.Quiltcoreandpillowcoreshallbeinstalledwithwrappingcoverfirst,andthenquiltcoverandpillowcovershallbeused.Thepackageshouldbecleanedeverysixmonthsandkeptdryandtidy.布制备品Clothspareparts布制备品定位存放在备品柜内。无备品柜或备品柜容量不足的,硬卧车定位放置在4、5、18、19号卧铺下,软卧车定位放置在3、7、11号卧铺下。Clothsparepartsarestoredinthesparepartscabinet.

Ifthereisnosparepartscabinetorthecapacityofthesparepartscabinetisinsufficient,thehardsleepershallbepositionedunderNo.4,5,18and19berths,andthesoftsleepershallbepositionedunderNo.3,7and11berths.车内清扫工具Interiorcleaningtools车内清扫工具放置在清洁柜内,无清洁柜的定位隐蔽存放。有厕所专用清扫工具,定位存放厕所内或与车内清扫工具分开放置在清洁柜内,不影响旅客使用空间。Thecleaningtoolsinthevehicleshallbeplacedinthecleaningcabinet,andshallbestoredinahiddenplacewithoutthecleaningcabinet.

Therearespecialcleaningtoolsfortoilets,whicharestoredinthetoiletorplacedinthecleaningcabinetseparatelyfromthecleaningtoolsinthevehicle,withoutaffectingtheusespaceofpassengers.安全踏板和警示带Safetypedalandwarningtape载客车厢配备安全踏板和警示带,定位存放。Thepassengercompartmentisequippedwithsafetypedalsandwarningtapes,whicharestoredinafixedposition.垃圾袋Garbagebag垃圾箱(桶)内用垃圾袋,垃圾袋符合国家标准,印有使用单位标志,与垃圾箱(桶)规格匹配,厚度不小于0.025mm。餐车厨房配备专用垃圾袋,厚度不小于0.04mm。Garbagebagsshallbeusedinthegarbagebins(buckets).Thegarbagebagsshallmeetthenationalstandards,beprintedwiththeuser'slogo,matchthespecificationsofthegarbagebins(buckets),andhaveathicknessofnotlessthan0.025mm.Thediningcarkitchen