外贸客诉处理案例范文

外贸客诉处理案例范文第一篇外贸客诉处理案例范文第一篇DearJohnSmith,

Onbehalfofeveryoneat[ABCCompany],Iwanttoapologizeforthedefectiveproductthatyoureceivedfromuslastweek.Thissituationiscertainlyunusualandwearereallysorryfortheinconveniencethatmayhavecaused.At[ABCCompany]westriveforourclient’ssatisfactionandprioritizetheirneeds.

Asaresult,wearegoingto[refundyourmoney,replacethedefectiveproduct].Weoweyouthisandifthereisanythingmorethatwecandointhisregards,pleasedoinformus.

It’salsoworthknowingthatwe'llmakesurethattheworkingstaffresponsibleforthisarewellawareoftheirmistakeanditsconsequences.Thereisnocompromisewhenitcomestothesatisfactionofourclients.

Bestregards,

LilyLee

外贸客诉处理案例范文第二篇DearJohnSmith,

Wewouldliketoofferourdeepestapologiesforthetroubleyouhadtoexperiencewiththisshipment.Thissituationisnotordinaryandtheseincidentsarenottypicalofus.Weareveryseriouswhenitcomestoourclient’ssatisfactionandhaveazerotolerancepolicyinthisrespect.Weappreciatethatyouunderstandthatmistakessometimeshappendespitethenumerousinspectionsandmeasures.Weareverysorrythatthishappenedtoyoubutrestassureditwon’thappenagain.

Afterstudyingthematter,wefoundoutthatthiserrorwastheresultof[explaintherootcauseoftheerror].Thisisclearlyamistakeatourendandwetakeresponsibilityforit.

Duetothisunintentionalerrorandasatokenofappreciationtoyouasourclient,wearegoingto[stateyourresolutiontothemistake:refundyourmoney,giveanotheritemforfree,etc…].Thisistheleastthatwecandotocompensatefortheinconveniencecaused.Wedohopethisresolutionfulfillsyourexpectationsandhelpsclearanydeformedimageyoumighthavehadaboutourproducts,servicesorcustomerservice.

Tomakethingsevenbetter,wehavetakenanumberofmeasurestoensurethatthiserrorandsimilarmistakesdonothappenagaininthefuture.Itisduetoyouthatwehaverealizedthisandwethankyouforsharingyourexperiencewithus.Weprefertolearnandimproveunderbetterconditionsbutsometimesthisisjustnotpossible.

Onemoretimeweapologizeforthiserrorandwehopetokeepyouaspartofourvaluedcustomerbaseforaverylongtime.Pleasedonothesitatetoshareyourthoughtsandfeedbackwithusatanytime.Wearehereforyou.

Bestregards,

LilyLee

外贸客诉处理案例范文第三篇DearJohnSmith,

IhavereceivedyourcomplaintletterandI'mbothshockedanddisturbed.I'mreallynotusedtowritingapologyletterstoourcustomers;usuallyit'sonlyxxxI'mgladyou'rehappyxxxletters.Butmistakeshappensometimesdespiteallthesafeguardsinplace.Intheeventofsuchrareandunfortunatesituations,wecanonlyapologizeandtrytoofferasuitableresolution.Asaresult,we'vedecidedto[refundyourmoney,giveyouareplacement,etc…].Ireallyhopethissolutionmeetsyourexpectationsandcorrectsanydeformedimageofus.

Topreventsucherrorsinthefuture,wearegoingtoimplementfurthersafeguardsandintroduceadditionalqualityinspections.It'sourultimategoalthatallofourcustomersgothroughanexceptionallygratifyingexperience.Wewilldowhateverittakestoachievethat.

Iwanttothankyoupersonallyforsendingyourletterandenlightenusaboutflawsinourproductionsystem.Iwouldliketoapologizeoncemoreandhopetohaveyouascustomerformanyyearstocome.

Bestregards,

LilyLee

外贸客诉处理案例范文第四篇DearJohnSmith,

Iamreallysorrythatyouweren'tsatisfiedwiththequalityofourproduct.It'sreallyunusualtoreceivecomplaintlettersfromourcustomerswithallthecareandattentionthatwegivetoeachandeveryone.I'mreallydisturbedandtotallyunderstandyourfrustration.Iwantyoutorestassuredthatwewillhandleyourcaseinastrictmannerandprovideansatisfactorysolutionthatwillexceedyourexpectations.

Also,aninvestigationwillbecarriedouttodeterminetherootcauseoftheproductqualityproblemsandimplementthenecessarysafeguardstopreventthemfromhappeningagain.Expectacallfrommewithin[2days].

Wehaveareputationofkeepingourcustomershappyandwewanttomakesureitiskeptupheld.Pleaseacceptmysincereapologies.

Bestregards,

LilyLee

外贸客诉处理案例范文第五篇DearJohnSmith,

Thisletterisregardingthe[complaint/claim/letter]you[sent/submitted]on[somedate].Beforeevenattemptingtoexplainthereasonsleadingtothisunintendedmistake,Iwouldliketosincerelyapologizetoyouforanyinconveniencethismayhavecaused.

At[ABCCompany],customersatisfactionissomethingthatwetakeveryseriouslyandwouldnevercompromiseunderanycircumstances.Unfortunately,sometimesunavoidablemistakeshappen.Insuchrarecases,asatisfactorysolutionisalwaysinplaceandpreventablemeasuresareintroduced.

Afterathoroughreviewofyourcase,Ihavemanagedtopinpointthereasonsleadingtothiserror.[Explainintwoorthreesentenceswhytheerrorhappened.Don’tmakeitlong.Theclientisnotreallyinterestedinthereasons,onlyintheresolution.Butyoushouldexplainforthesakeofcompleteness].Thisisclearlyamistakefromoursideandwetakefullresponsibilityforit.

Inourattempttoserveyoubetterandretainyouasoneofourvaluablecustomers,wearegoingto[stateyourresolutiontothemistake:refundyourmoney,giveanotheritemforfree,etc…].Ihopeyoufindtheseactionssatisfactoryanduptoyourexpectations.Thisistheleastthatwecandotoaddresstheunintentionalinconveniencesthatwecaused.

Asanextrameasuretoourunconditionalcommitmenttocustomersatisfaction,wedecidedto[statemeasuresandprecautionsthatyourcompanywilltaketopreventsucherrorsinthefuture].Theseprecautionswillensurethatsucherrorswillnothappenagaininthefuture.Thiswouldnothavebeenpossiblewithoutyoudrawingourattentiontoyourcase.Wetakethisopportunitytothankyouforyourfeedbackwhichallowsustoserveyouandothercustomersbetter.

Wevalueyourbusinessandhopetoretainyouasacustomerformanyyearstocome.

Pleasealwaysshareyourfeedbackwithus;thisishowwekeeplearningandimproving.Iamveryconfidentthatthenext[letter/email]wereceivefromyouwillbethatofappreciation.

Bestregards,

LilyLee

外贸客诉处理案例范文第六篇DearJohnSmith,

Thankyoufortakingtimeoutofyourbusyscheduletowritetousandexpressyourgrievancesonhowourproductsandservicesdo