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跨境电商客户服务英语(第一版)目录Contents第四章FAQPage任务20如何构建常见问题及回答页任务21付款政策常见问题及回答模板任务22国际运输和关税常见问题及回答模板任务23退货、退款常见问题及回答模板InternationalShippingandCustomsDutyFAQTemplates国际运输和关税常见问题及回答模板内容提要Template#1:Dutyfreeandpaidupondeliveryscenarios模板一:免关税和货到付款情境Template#2:Prepaidcustomsdutiesandpaidupondeliveryscenarios模板二:预付关税和货到付款情境【内容提要】本任务主要介绍跨境电商中关于运输和关税的FAQ设计。跨境电商的关税和其他税费计算比较复杂,不同产品、数量、目的国法规等都是决定最终税金数额的重要因素。因此,本任务按照免关税和到付,以及关税预付和到付两种情境设计两个模板。知识目标:理解跨境电商关于国际运输和关税常见问题类型,掌握回答的基本要点,以及主要信息点的采集。能力目标:能够根据公司具体国际运输政策,将模板适用于实际工作。Template#1:Dutyfreeandpaidupondeliveryscenarios模板一:免关税和货到付款情境Q:Wheredoyouship?A:WecurrentlyshipintheUnitedStates,Canada,Australia,France,theUKandGermany.Forshippingoutsideofthesecountries,pleasereachouttooursupportthroughourcustomerservice.Q:Howlongdoesittaketoshipmyorder?A:Onceyou’veplacedyourorder,itusuallytakes24to48hourstoprocessitfordelivery.Overallshippingtime(总运输时间)variesdependingonlocation.Somegeneral
estimateswouldbe:-UnitedStates:7-14days-Canada:7-14days-Australia:7-14days-France:14-21days-UK:14-21days-Germany:14-21days-Restofworld:21-30daysoverallshippingtime
(总运输时间)Q:Doyouofferfastshipping
(快速运输;快速发货)?A:Weofferfastshippingonaselectnumberofcountries:-UnitedStates:24h($14)-Canada:24h(14$)-Australia:1-2days($24)-France:1-3days($24)-UK:1-3days($24)-Germany:1-3days($24)Youcanselectfastshippingafterhavingenteredyourdeliverylocation.Q:HowcanItrackmypackage?A:Onceyouhaveplacedyourorder,wewillsendyouaconfirmatione-mailtotrackthestatusofyourorder.Onceyourorderisshipped,wewillsendyouanothere-mail/inboxmessagetoconfirmyoutheexpecteddeliverydate
(预计交货日期)aswellasthelinktotrackyourorder(whenthedeliverymethodallowsit).Additionally,youcantrackthestatusofyourorderfromyour“orderhistory
(订单历史)”sectiononyouraccountpageonthewebsite.expecteddeliverydate
(预计交货日期)orderhistory
(订单历史)Q:WhatifI’mnothome?A:Ifyou’renothome,anewdeliverywillbeperformedthenextdayorthedeliverypartnerwillreachouttoscheduleanewdeliverydatedependingonthecountryanddeliverymethodyouchoose.Youmayalsohavetogotoyourlocalpostofficetocollectyourpackageincaseitcannotbedeliveredtoyou.Q:WillIpaytaxesforinternationalshipping?A:DeliveriesoutsideofChinawillhavetopaycustomtaxes.Dependingontheshippingdestination,customsmayapply.Inmostcountriesandregions,however,personalitemsandlow-costarticlesarefreeofVAT
(增值税)andcustomsduty.Forinstance,intheUK,apersonalitemclassedasagifttoyouarealloweda£39
limitbeforehavingtopayVAT.Intermsofduty,itemsupto£135(valuedasthepricepaidforthegoods,plusshippingcost,insurance,etc.)excepttobacco,alcoholandfragrancesarefreeofduty.Formoreinformation,pleaserefertothewebsiteofthelocalcustomshouse.Inthecasethattheclearanceisneeded,ourdeliverypartnerwillhandlethejoband
willinvoiceyouinlocalcurrencyforthedutiesandtaxeslinkedtoyourorder.Q:Whichshippingcarrierisused?A:ForStandardShipping
(标准运输)weuseePacketofChinaPost.ForExpressshipping
(快运),toEUandallotherterritories:WeshipallordersfromGermanyviaDHLorUPS.TotheUSandCanadacustomers:WeshipallordersfromTennessee,UnitedStatesviaFedExorUSPS.StandardShipping
(标准运输)Expressshipping
(快运)A.UnderstandMainIdeas1.Howdoyouhelpyourcustomerstracktheirpackages?Answer:Onceacustomerhasplacedhisorder,wewillsendhimaconfirmationemailtotrackthestatusofhisorder.Oncehisorderisshipped,wewillsendhimanotheremail/inboxmessagetoconfirmhimtheexpecteddeliverydateaswellasthelinktotrackhisorder(whenthedeliverymethodallowsit).Template#2:Prepaidcustomsdutiesandpaidupondeliveryscenarios模板二:预付关税和货到付款情境Q:Wheredoyouship?A:WecurrentlyshiptostreetaddressesinEuropeandNorthAmerica.
Q:Howlongwillittakeformyordertoarrive?A:Itusuallytakes7-10workingdaysbyExpressshipping
afteryouplaceanorderandcompletepayment.ForStandardshippingtimeforthecountriescoveredbyourdeliverypartnersarepresentedbelow.Youcanfindthemwhenchoosingforadeliverymethod
(送货方式)beforeconfirmingyourorder:-EU:7-14businessdays-US:5-7businessdays-Canada:7-14businessdays-Restofworld:14-21businessdaysHowever,intheeventthatanorderisheldatcustomsordelayedduetounforeseencircumstances,somestandarddeliveriesmaytakeover30calendardays
(日历日)toarrive.deliverymethod
(送货方式)加急次日达优先邮件统一费率多个地址当地送货或取货国际运输货运Q:WillIbecompensatedforshippingdelays?A:Wearenotliableforanyshippingdelays,norlossofanykindcausedbyunforeseenanduncontrollablecircumstances,suchasunreachablerecipients
(无法送达的收件人),invalidaddresses
(无效地址),weatherconditionsthataffectdelivery,customsclearancedelays
(海关清关延误)andsoon.Inthesesituations,[CompanyName]willtryitsbesttonotifycustomersofthedelay,andifpossible,makenewdelivery/collectionarrangementswithanestimateddeliverydate.customsclearancedelays
(海关清关延误)Clearancedelaysmayoccurforavarietyofreasons.Herearesomeexamples:PleaseNote:Ordersplacedovertheweekendoroutsideofbusinesshours(9:00AM-5:30PMChinaStandardTimeMonday-Friday)willbeshippedthefollowingbusinessday.Ordersplacedwithexpeditedshippingafter2:30PMCST
(北京时间)areNOTshippedoutsameday,butwillbeshippedthenextbusinessday.Q:Howareshippingcostscalculated?A:WeshipallproductsdirectlyfromUSA,ouroverseaswarehouse
(海外仓库)andChinawarehousesandstandardshippingcostsareusuallyforfree.Q:DoIneedtopayforimporttaxand/orduty?A:ForExpressshipping,wewillpre-calculateandincludetheimporttaxesanddutiesduringcheckout.Thisisbasedonthestandardratessetbycustomsinyourcountry.ForStandardshipping,importduties,taxesandothercustomschargeswillbecollectedbythecourierupondelivery.Q:IsitnecessaryformetoprovideidentificationwhenIreceivethepackage?A:No,itisnotnecessary.Ourpartnerswilldeliverthepackageaccordingtotheshippingaddress.Pleasemakesureyouraddressinformationiscorrect.Q:WhatshouldIdoifIhavefoundshippingdamageorwrongitems?A:All[CompanyName]packagesaresealedatthewarehousebeforetheyareshippedtoyou.Pleasecheckthepackagingboxandseeifthereareanysignsofdamage,orifthepackagehasbeenopenedduringtransit.Iftheboxisdamagedoranyitemsaremissingwhenyouopenthepackage,pleasecontactourCustomerServiceandwewillhelpyoutroubleshoottheissue.Q:DoyoudelivertoPOBoxes
(邮政信箱)?A:No,wecanonlydelivertoastreetaddress.Therecipientmustsignthepackageatthedeliveryaddress.ThePOBoxescan’tbedeliveredbyExpressshipping.Q:WhathappensifIgavethewrongdeliveryaddress?A:Oncetheorderhasbeenshipped,wecannotchangethedeliveryaddress.Intheeventofanorderbeingdeliveredtoanincorrectaddress,orcannotbedeliveredatall,wewillinformyoubye-mail.Thecourierswillholdthepackagefor5days,andyoumaycontact[CompanyName]orourdeliverypartnerstoarrangeforanotherdelivery.Ifwedonothearfromyouwithin5days,thepackagewillbereturnedto[CompanyName]andyou’llberesponsibleforthereturnshippingfees
(退货运费),whichwillbedeductedfromyourrefundoftheproduct’sretailprice.Meanwhile,theoriginalshippingfees
(原运费)arenotrefundable.returnshippingfees
(退货运费)ThereturnshippingfeecoversthecostofshippingthereturnitemfromtheBuyertotheSeller.Q:Whatifthepackagewasdeliveredtothewrongperson?A:Pleasecontactourdeliverypartnersor[CompanyName]CustomerSupporttogetassistance.Q:Whoisyourdeliverypartner?A:ChinaPost,UPS,FedEx,DHLandYANWENareourdeliverypartners.Q:HowcanItrackmyorder?A:Assoonasyourorderhasleftthewarehouse,ourfulfillmentpartnerwillsendyouadispatchnotificationwithtrackinginformationfromthecarrierwithalinktotheirwebsite.2.Canyoufindout6shippingcarriersmentionedinthepassage?Answer:ePacketofChinapost;DHL;UPS;FedEx;USPS;YANWEN3.Accordingtothepassage,inwhatsituationsaresellersnotliableforanyshippingdelaysorlosses?Answer:Unreachablerecipients,invalidaddresses,weatherconditionsthataffectdelivery,customsclearancedelaysandsoon.B.UnderstandDetails:1.Overallshippingtimevariesdependingonlocation.ThegeneralestimatetotheUKwouldbe_______days?A.7-14B.10-14C.14-21D.21-30Key:C2.Onceyourcustomerhasplacedanorder,whattypeofemailshouldyousend?A.thanksemailB.promotionemailC.confirmationemailD.reconfirmationemailKey:C3.Oncetheorderisshipped,you’llsendyourcustomeranotheremailto________.A.informthetrackingcodeB.confirmtheexpecteddeliverydateC.estimatethearrivaltimeD.expressthanksKey:B4.Expressshippingis_________thanstandardshipping.A.slowerB.fasterC.cheaperD.morepopularKey:B5.DeliveriesoutsideofChinawillhavetopay________.A.valueaddedtaxesB.salestaxesC.roadtaxesD.customstaxesKey:D6.Inmostcountriesandregions,however,_______and______arefreeofVATandcustomsduty.A.personalluggage,low-costarticlesB.personalluggage,high-costarticlesC.personalitems,low-costarticlesD.personalitems,high-costarticlesKey:C7.Ifyourboxisdamagedoranyitemsaremissingwhenopeningthepackage,pleasecontactour________andwewillhelpyoutroubleshoottheissue.A.In-saleServiceB.EmergencyServiceC.CustomerServiceD.AfterSalesServiceKey:CC.BuildYourVocabularyFillouttheblanketswiththewordsandphrasesbelow.orderhistory,shippingtime,expecteddeliverydate,customsduty,process,thestatus,standardrates,invoice,invalid,unreachable,pre-calculate,liable,uncontrolled,weatherconditions,unforeseen,customsclearance,VAT1.Onceyou’veplacedyourorder,itusuallytakes24to48hourstoprocessitfordelivery.2.Overallshippingtimevariesdependingonlocation.
3.Onceyourorderisshipped,wewillsendyouanotheremail/inboxmessagetoconfirmyoutheexpecteddeliverydateaswellasthelinktotrackyourorder(whenthedeliverymethodallowsit).4.Additionally,youcantrackthestatusofyourorderfromyour“orderhistory”sectiononyouraccountpageonthewebsite.5.Inmostcountriesandregions,however,personalitemsandlow-costarticlesarefreeofVATandcustomsduty.6.Inthecasethattheclearanceisneeded,ourdeliverypartnerwillhandlethejobandwillinvoiceyouinlocalcurrencyforthedutiesandtaxeslinkedtoyourorder.7.Wearenotliableforanyshippingdelays,norlossofanykindcausedbyunforeseenanduncontrollablecircumstances,suchasunreachablerecipients,invalidaddresses,weatherconditionsthataffectdelivery,customsclearancedelaysandsoon.8.ForExpressshipping,wewillpre-calculateandincludetheimporttaxesanddutiesduringcheckout.Thisisbasedonthestandardratessetbycustomsinyourcountry.D.BuildYourSentencePutthefollowingsentencesintoEnglish.1.您一旦下单成功,通常需要24-48小时办理发货。(processitfordelivery)Onceyou’veplacedyourorder,itusuallytakes24to48hourstoprocessitfordelivery.2.您一旦下单成功,我们将给您发送一封确认函以追踪您的订单状态。(trackthestatusofyourorder)Onceyouhaveplacedyourorder,wewillsendyouaconfirmationemailtotrackthestatusofyourorder.3.根据发货目的地的情况,可能会产生关税。(shippingdestination)Dependingontheshippingdestination,customsmayapply.4.万一需要清关,我们的承运商将负责该项工作,并将对您的订单所产生的关税和税收,以当地货币为您开具发票。(invoiceyouinlocalcurrency)Inthecasethattheclearanceisneeded,ourdeliverypartnerwillhandlethejobandwillinvoiceyouinlocalcurrencyforthedutiesandtaxeslinkedtoyourorder.5.特快专递在您下单并完成支付后需要7-10个工作日。(Expressshipping)Itusuallytakes7-10workingdaysbyExpressshippingafteryouplaceanorderandcompletepayment.E.BuildFAQpageforInternationalShippingandCustomsDutyBuildashippingFAQofprepaidcustomsdutiesandpaidupondeliveryscenariosbasedonthefollowinginformation:Company:B.WITCHINGBATHCO;ShippingDestinations:NorthAmerica,EU;TimeforDelivery:Expressshipping:5-10workingdays;Standardshipping:EU:5-10businessdaysUS:5-7businessdaysCanada:5-10businessdaysUnforeseenCircumstances:45calendardaysCompensationforshippingdelays:NoBusinesshours:9:00AM–8:30PMChinaStandardTimeMonday–SaturdayStandardShipping:forfreefromtheUSA,CzechRepublicwarehouseShippingRate:$12Expressshipping:pre-calculateduringcheckoutStandardShipping:collectedbythecourierupondeliveryContactInformationforDamageIssue:CustomerServicePOBoxesDelivery:NoDeliveryPartner:ChinaPost,UPS,FedEx,andDHLSampleQ:Wheredoyouship?WecurrentlyshiptostreetaddressesinNorthAmericaandEU.Q:Howlongwillittakeformyordertoarrive?Itusuallytakes5-10workingdaysbyExpressshippingafteryouplaceanorderandcompletepayment.ForStandardshippingtimeforthecountriescoveredbyourdeliverypartnersarepresentedbelow.
Youcanfindthemwhenchoosingforadeliverymethodbeforeconfirmingyourorder.EU:5-10businessdaysUS:5-7businessdaysCanada:5-10businessdaysHowever,intheeventthatanorderisheldatcustomsordelayedduetounforeseencircumstances,someStandarddeliveriesmaytakeover45calendardaystoarrive.Q:WillIbecompensatedforshippingdelays?A:Wearenotliableforanyshippingdelays,norlossofanykindcausedbyunforeseenanduncontrollablecircumstances,suchasunreachablerecipients,invalidaddresses,weatherconditionsthataffectdelivery,customsclearancedelaysandsoon.Inthesesituations,B.WITCHINGBATHCOwilltryitsbesttonotifycustomersofthedelay,andifpossible,makenewdelivery/collectionarrangementswithanestimateddeliverydate.PleaseNote:Ordersplacedovertheweekendoroutsideofbusinesshours(9:00AM-8:30PMChinaStandardTimeMonday-Saturday)willbeshippedthefollowingbusinessday.Ordersplacedwithexpeditedshippingafter2:30PMCSTareNOTshippedoutsame-day,butwillbeshippedthenextbusinessday.Q:Howareshippingcostscalculated?A:WeshipallproductsdirectlyfromUSA,CzechRepublic,ouroverseawarehouseandChinawarehousesandstandardshippingcostsareusuallyforfree.Q:DoIneedtopayforimporttaxand/orduty?ForExpressshipping,wewillpre-calculateandincludetheimporttaxesanddutiesduringcheckout.Thisisbasedonthestandardratessetbycustomsinyourcountry.ForStandardshipping,importduties,taxesandothercustomschargeswillbecollectedbythecourierupondelivery.Q:IsitnecessaryformetoprovideidentificationwhenIreceivethepackage?No,itisnotnecessary.Ourpartnerswilldeliverthepackageaccordingtotheshippingaddress.Pleasemakesureyouraddressinformationiscorrect.Q:WhatshouldIdoifIhavefoundshippingdamageorwrongitems?AllB.WITCHINGBATHCOpackagesaresealedatthewarehousebeforetheyareshippedtoyou.Pleasecheckthepackagingboxandseeifthereareanysignsofdamage,orifthepackagehasbeenopenedduringtransit.Iftheboxisdamagedoranyitemsaremissingwhenyouopenthepackage,pleasecontactourCustomerServiceandwewillhelpyoutroubleshoottheissue.Q:DoyoudelivertoPOBoxes?No,wecanonlydelivertoastreetaddress.Therecipientmustsignthepackageatthedeliveryaddress.ThePOBoxescan'tbedeliveredbyExpressshipping.Q:WhathappensifIgavethewrongdeliveryaddress?Oncetheorderhasbeenshipped,wecannotchangethedeliveryaddress.Intheeventofanorderbeingdeliveredtoanincorrectaddress,orcannotbedeliveredatall,wewillinformyoubyemail.Thecourierswillholdthepackagefor5days,andyoumaycontactB.WITCHINGBATHCOorourdeliverypartnerstoarrangeforanotherdelivery.Ifwedonothearfromyouwithin5days,thepackagewillbereturnedtoB.WITCHINGBATHCOandyou’llberesponsibleforthereturnshippingfees,whichwillbedeductedfromyourrefundoftheproduct’sretailprice.Meanwhile,theoriginalshippingfeesarenotrefundable.Q:Whatifthepackagewasdeliveredtothewrongperson?PleasecontactourdeliverypartnersorB.WITCHINGBATHCOCustomerSupporttogetassistance.Q:Whoisyourdeliverypartner?ChinaPost,UPS,FedEx,andDHLareourdeliverypartners.Q:HowcanItrackmyorder?Assoonasyourorderhasleftthewarehouse,ourfulfillmentpartnerwillsendyouadispatchnotificationwithtrackinginformationfromthecarrier
withalinktotheirwebsite.
跨境电商客户服务英语(第一版)ReturnsandRefundsFAQTemplate退货、退款常见问题及回答模板
内容提要Template#1:CommonReturnsFAQ模板一:通用型退货常见问题及回答Template#2:CommonRefundsFAQ模板二:通用型退款常见问题及回答【内容提要】作为售后环节的高频咨询内容,退货、退款不仅需要即时咨询模板(参见任务15、16),而且需要FAQ页模板。本任务针对退货和退款分别设计通用模板,并与退货、退款政策,构成对该工作内容的完整方案。知识目标:理解和掌握退货、退款通用型模板的构成要素。能力目标:能够根据公司具体国际退货、退款政策,将模板适用于实际工作。Template#1:CommonReturnsFAQ模板一:通用型退货常见问题及回答Q:HowdoIknowifmyproductiseligibleforarefundand/or
replacement(替代品)?A:PleasevisittheReturns&RefundsPolicy
(退货退款政策)page(Link)tocheckifyourproductiseligibleforarefundand/orreplacement.Q:HowlongdoIhavetoinitiate
(发起)myrequestforarefundorreplacement?A:Youcaninitiateyourrequestforrefundorreplacementwithin7daysofdelivery.Forexample:Ifyoureceivedyourorderonthe5th,thenyouhaveuntilthe12thtorequestareturn.replacement(退换)refund(退款)return(退货)Q:HowdoIpackmyreturnparceltomakesureitarrivesinadequatecondition?A:Theproductmustbereturnedintheoriginalandundamagedmanufacturerpackaging/box.Iftheproductwasdeliveredinasecondlayerofpackaging,itmustbereturnedinthesameconditionwithreturnshippinglabel
(装运标签)attached.Donotputtapeorstickersonthemanufacturersbox.Note:Ifaproductisreturnedtousinaninadequatecondition,wereservetherighttosenditbacktoyou.shippinglabel
(装运标签)Q:WhatcanIdoifmyreturnrequestwasnotaccepted?A:Ifyourreturnrequestdoesnotmeetthe[CompanyName]ReturnsPolicyconditions,youcanclaimyourwarranty
(保修单)(ifany)fromtheauthorizedservicecenter
(授权服务中心)ofthebrand.Q:DoIhavetopayforshippingchargeswhenIreturnaproduct?A:Iftherequestmeets[CompanyName]ReturnsPolicy,therearenochargesforshippingaproductbacktous.(保修单)Q:HowcanItrackmyreturn?A:Wewillsendyouregularupdatesaboutthestatusofyourorderviae-mails/SMS/inboxmessage.Afteryourorderhasleftourwarehouseandisonitswaytoyou,youcanalsotrackitsstatusbyenteringyourtrackingnumberon“NeedHelp?”.Q:Howlongwillittaketoreceivemyreplacement?A:Itwilltakebetween5and22daystosendyouthereplacementproduct,dependingonyourlocation.Pleaserefertotheproductpageforfurtherinformationaboutdeliverytime.Q:DoIhavetoreturnallproductsinmyorder?A:No,youdonothavetoreturnyourwholeorder.Itisfinejusttoreturncertainproducts.Q:CanIreturnmyitemsafterthereturnwindowhasexpired
(到期)?A:Sorry,returnsarenotpossibleafterthe*daysreturnperiod.Youcanreachourteamforfurtherquestions24/7under***@***.comIfyouexperienceissuesafterthe[CompanyName]return/exchangeperiodhaselapsed,youcanclaimyourwarranty(ifany)fromtheauthorizedservicecenterofthebrand.A.UnderstandMainIdeas1.Byvisitingwhichpagecancustomerscheckwhethertheirproductsareeligibleforarefundand/orreplacement?Answer:TheReturns&RefundsPolicy
2.Whatifareturnparcelisinaninadequatecondition?Answer:Youreservetherighttosenditbacktothecustomer.3.Whopaysfortheshippingchargeswhenaproductisreturned?Answer:Iftheirrequestsmeetthecompany’sreturnspolicy,therearenochargesforthem.4.Howcanacustomertrackhisreturn?Answer:Sendyourcustomerregularupdatesaboutthestatusofhisorderviaemails/SMS/inboxmessage.Tellyourcustomerhecanalsotrackitsstatusbyenteringthetrackingnumberon‘NeedHelp?’.B.UnderstandDetails:1.Accordingtothepassage,howlongdocustomershavetoinitiatetheirrequestsforarefundorreplacement?A.within5daysB.within7daysC.within10daysD.within15daysKey:B2.Accordingtothepassage,theproductmustbereturned________.A.intheoriginalpackagingB.intheundamagedmanufacturerboxC.withreturnshippinglabelattachedD.alltheaboveKey:D3.Accordingtothepassage,howlongwillittaketoletyourcustomersreceivetheirreplacements?A.between5and15daysB.between15and20daysC.between5and22daysD.between15and25daysKey:CTemplate#2:CommonRefundsFAQ模板二:通用型退款常见问题及回答Q:HowdoIrequestarefund?A:AllrefundrequestsarehandledthroughLinktoRefundPage.Q:HowwillIgetmyrefundandhowlongwillittake?A:PaymentMethodRefundOptionRefundTimePayPalPayPalAccount13-15workingdaysAmazonPayAmazonPayAccount14-15workingdaysDebitorCreditCardDebitorCreditCardPaymentReversal22-23workingdaysQ:DoIalsogetrefundedtheshippingchargeswhenreturningaproduct?A:Yes,therefundedamountwouldalsoincludetheshippingamountyouwerecharged.Q:Myrefundrequestwasdenied.CanIcontestthisdecision
(质疑决定;提出异议)?A:Ifyoufeelthattherehasbeenanerrorinthehandlingofyourrefundinquiry,pleasesubmitanotherrequestat***@***.com.Therequestwillbereviewedbyanother[CompanyName]employee.Q:IstherealimittohowmanypurchasesIcanrequestarefundfor?A:Youcansubmitanynumberofrefundrequestsforeligiblepurchases.Ifitappearsthatyouareabusingtherefundsystem,wereservetherighttorevoke
(取消)accesstothisfeature.4.Accordingtothepassage,returnsarenotpossibleafterthe_______daysreturnperiod.A.3B.5C.7D.10Key:C5.Accordingtothepassage,istherealimittoacustomer’snormalrequestsforrefunds?A.Yes,thereis.B.No,thereisn’t.C.I’mnotsureaboutit.D.It’snotmentionedinthepassage.Key:BC.BuildYourVocabularyFillouttheblanketswiththewordsandphrasesbelow.contestthisdecision,initiate,undamaged,eligible,original,inadequate,abusing,trackingnumber,reservetheright,warehouse,revoke1.PleasevisittheReturns&RefundsPolicy
page(Link)tocheckifyourproductiseligibleforarefundand/orreplacement.2.Youcaninitiateyourrequestforrefundorreplacementwithin7daysofdelivery.3.Theproductmustbereturnedintheoriginalandundamagedmanufacturerpackaging/box.4.Ifaproductisreturnedtousinaninadequatecondition,wereserve
therighttosenditbacktoyou.5.Afteryourorderhasleftourwarehouseandisonitswaytoyou,youcanalsotrackitsstatusbyenteringyourtrackingnumberon‘NeedHelp?’.6.Myrefundrequestwasdenied.CanIcontestthisdecision?7.Ifitappearsthatyouareabusingtherefundsystem,wereservetherighttorevokeaccesstothisfeature.D.BuildYourSentencePutthefollowingsentencesintoEnglish.1.请访问退货、退款政策页,以查看您购买的产品是否符合退款或换新要求。(eligiblefor)PleasevisittheReturns&RefundsPolicy
pagetocheckifyourproductiseligibleforarefundand/orreplacement.2.所退商品必须放在未破损的原产包装中。(originalandundamaged)Theproductmustbereturnedintheoriginalandundamagedmanufacturerpackaging.3.如果您符合本公司退货政策,那么您不需要支付退货运费。(charge)Iftherequestmeetsthecompany’sReturnsPolicy,therearenochargesforshippingaproductbacktous4.您不需要退换订单中所有的产品。可以只退换部分产品。(wholeorder)Youdonothavetoreturnyourwholeorder.Itisfinejusttoreturncertainproducts.
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