商务英语中级模拟38

［模拟］商务英语中级模拟38

READINGPARTONE,Lookatthestatementsbelowandthe

informationonoutdooradvertisingontheopposite

page.,Whichsection(A,B,C,orD)doeseachstatement

1—7,referto?,Foreachstatement1-7,markone

letter(A,B,C,orD)onyourAnswerSheet.,Youwill

needtousesomeoftheselettersmorethanonce.

A

LDA

SchoolofManagement

LDAhastheadvantageofbeingwithinafewhours，driveofthehi-tech

industriesofSiliconValley,whichenablesseniorpersonnelfromhi-tech

companiestoteachthere.Theschoolhasprosperedinrecentyearsand

offersitsstudentsexcellentfacilities.Itattractsstudentsfromall

overtheworldandhasafairlylargeintakeof30,000studentsayear.

B

DalchesterSchoolofBusiness

UndertheleadershipofJonRichards,Dalchesterhaslongbeenone

oftheworld，stopbusinessschools.Itisnotablystrongonits

tailor-madeexecutiveprogrammes,whicharewrittentomeeteach

company，sparticularrequirements.TheSinclairCentre,withnewlecture

roomsandacomputercentre,hasjustbeenaddedtotheschool.

C

RadbridgeSchoolofManagement

Thereputationofthelong-establishedRSMhasbeenstrengthenedin

recentyears.ThisismainlyduetotheappointmentofDirectorKimTaylor,

who,withhisprogrammeofmodernisation,hasledtheschoolintotheage

ofInformationTechnology.Itsnetworkofformerstudentsremainssecond

tonone,withmanyhavingtoppositionsintheworldoffinanceand

industry.

D

IBAManagementSchool

ThisSwiss-basedschoolhasbuiltitsreputationonthequalityand

extentofitslinkswithmanufacturingandfinancialinstitutions.Its

lecturers,whohavebeenrecruitedfrommanydifferentcountries,are

1

extremelywellthoughtofinthebusinessworld.Studentnumbersaverage

25,000ayear.Manyselecttheschoolbecauseitslinkswithindustryare

thoughttohelpwithemploymentprospects.

第1题：

Itcanoffercoursesthataredesignedfortheneedsofspecificcompanies.

参考答案：

B

详细解答：

第2题：

Ithasbeenbroughtuptodatebyitsnewmanagement.

参考答案：

C

详细解答：

第3题：

Manystudentschooseitbecauseitscontactswithindustrymayhelpthem

getwork.______________

参考答案：

D

详细解答：

第4题：

Itisinagoodlocationforattractingsuitablestaff,

参考答案：

A

详细解答：

第5题：

Manyofitsstudentshavegainedinfluentialpositionsinthebusiness

world.______________

2

参考答案：

C

详细解答：

第6题：

Itspremiseshaverecentlybeenexpanded.

参考答案：

B

详细解答：

第7题：

Ithashighlyrespectedinternationalstaff.

参考答案:

D

详细解答:

PARTTWO•Readthearticlebelowabout

banks.,Choosethebestsentencefromtheoppositepage

tofilleachofthegaps.,Foreachgap8—12,markone

letter(A—G)onyourAnswerSheet.,Donotuseany

lettermorethanonce.

THECUSTOMERMAYNOTRINGTWICE

Companiesspendlargesumsofmoneyontheirtelephonesystems,but

thenusethemtocreatethewrongimage,accordingtoBenLambert,

InternationalPerformanceManageratacompanycalledOctopus.Heclaims

thatmanycompanieshaveanaverageresponsetimeof17secondsSome

cantakeaslongas24secondstoanswerthephone.’Atonetimeyouhad

todialthenumberandwaitfortheexchangeoranoperatortoconnect

you.Youwereawarethatitwasprobablygoingtotaketimeandifno-one

pickedupthephoneyouwouldprobablyhangonfor20rings,'hesays.

'Nowyoubanginthenumbersandthephoneringsattheotherendalmost

beforeyouhavefinished._8_Unlessitisvitaltogetthrough,youare

rarelypreparedtowaitaslongas24seconds.Infact,theaverage

3

responsetimeshouldbefivetotenseconds.’

Telephonistsareoneofthemaininterfaceswiththepublicand

customers.Theygivethefirstimpressionofthecompanyandbydefinition

yougetonlyonechancetomakeafirstimpression.Thefacilitiesmanager

shouldknowthefastestresponsetimetothetelephone,theslowest

responsetimeandtheaverageresponsetime.MrLambertpointstoa

televisionadvertisementbyaleadingbankthatpromisedananswerwithin

fourrings._9_'Banksaretryingtopromotethemselvesasservice

providersandthisadvertisementgaveaverypowerfulmessage,，saysMr

Lambert.

Octopusestimatesthattelecommunicationsisthemostexpensive

supportserviceinoffices,costingonaverage£1,000peremployeeeach

year.10_Giventhechangesoverthepasttenyears,thecostof

communicatingislikelytocontinuetorise.In1986,thetypicaloffice

workerhadjustasimplepush-button,orevendialling,handset.Nowthe

traditionaldesk-basedtelephonealsohasvoicemailanddirectdialling

andthestaffmemberreliesincreasinglyonemail,paging,video­

conferencing,on-linebusinessseducesandmobilephones.MrLambertsays,

'Suchistheimportanceofallthistoregionsandeconomiesgenerally

thatcitiesareincreasinglylookingoncommunicationsasthekey

infrastructureissue._11_Theyarebecomingasimportant,ifnotmore

so,thanphysicalcommunications.JTelephonycansometimesgettoo

sophisticated,though.SomeAmericancompanies,forexample,arerefusing

toinstallautomaticansweringsystemsthattellcallerstodialextension

numbers._12_Thisgivestheoppositeimpressiontotheonethat

companieswouldliketoproject.

[A]Thiswasaverysimplestrategythatcreatedanewperformance

measure.

[B]Consideringthecostoffacilities,bettersystemsareout

ofthequestion.

[C]Youexpectanequallyquickresponse.

[D]Atlanta,forexample,usedtheOlympicgamesasanopportunity

tobecomeoneofthebestplacesintheworldformultimedia

communications.

[E]Inmanycasestheseareleftonalldayandthecallerispassed

automaticallyfromoneofficetoanother.

[F]Itissecondonlytowageswithintheaveragecompanybudget.

[G]Heclaimsthatmanycompanieshaveanaverageresponsetime

of17secondsforincomingcalls.

第8题：

参考答案:

C

4

详细解答：

第9题：

参考答案：

A

详细解答：

第10题：

参考答案：

F

详细解答：

第H题：

参考答案：

D

详细解答：

第12题:

参考答案：

E

详细解答：

PARTTHREE,Readthearticlebelowabouteffectsof

taxation,andthequestionsontheoppositepage.,For

eachquestion13-18,markoneletter(A,B,C,orD)onyour

AnswerSheetfortheansweryouchoose.

TheDifficultiesOfManagingASmallBusiness

RonaldMeersaskswhochief

executivesofentrepreneurialor

smallbusinessescanturnto

5

foradvice.

'Theorganisationalweaknessesthatentrepreneurshavetodealwith

everydaywouldcausethemanagersofamaturecompanytopanic,'Andrew

BiddenwroterecentlyinBostonBusinessReview.Thisseemstosuggest

thattheleadersofentrepreneurialorsmallbusinessesmustbeunlike

othermanagers,ortheproblemsfacedbysuchleadersmustbethesubject

ofaspecialisedbodyofwisdom,orpossiblyboth.Unfortunately,neither

istrue.Notmuchworthreadingaboutmanagingtheentrepreneurialor

smallbusinesshasbeenwritten,andtheleadersofsuchbusinessesare

madeoffleshandblood,liketherestofus.

Furthermore,littlehasbeendonetoaddresstheaspectsof

entrepreneurialorsmallbusinessesthataresodifficulttodealwith

andsodifferentfromthechallengesfacedbymanagementinbigbusiness.

Inpartthisisbecausethoseinvolvedingatheringexpertiseabout

businessandinsellingadvicetobusinesseshavehistoricallybeenmore

interestedintheneedsofbigbusiness.Inpart,intheUKatleast,it

isalsobecausesmallbusinesseshavealwayspreferredtoadaptto

changingcircumstances.

Theorganisationalproblemsofentrepreneurialorsmallbusinesses

arethusforcedupontheindividualswholeadthem.Evenmoresothanfor

biggerbusinesses,theoldsayingistrue-thatpeople,particularly

thosewhomaketheimportantdecisions,areabusiness，smostimportant

asset.Theresearchthatdoesexistshowsthatneithermoneynorthe

abilitytoaccessmoreofitisthemajorfactordetermininggrowth.The

mainreasonanentrepreneurialbusinessstopsgrowingisthelackof

managementandleadershipresourceavailabletothebusinesswhenit

matters.Giveanentrepreneuranexperienced,skilledteamandheorshe

willfindthefundseverytime.Gettingtheteam,though,isthedifficult

bit.

Partoftheproblemforentrepreneursisthespeedofchangethat

affectstheirbusinesses.Theyhavetocopewithcontinuouschangeyet

havealwaysbeensuspiciousaboutthelatestJmanagementsolution’.They

regardthemanyofferingsfrombusinessschoolsasoutofdateevenbefore

theyleavetheplanningboardandhavelittlefaithintherecommendations

ofconsultantswhentheyarriveinthehandsofyoung,inexperienced

graduates.Butsuchimpatiencewith，managementsolutions，doesnotmean

thatproblemscanbelefttosolvethemselves.However,theleadersof

growingbusinessesarestillleftwiththeproblemofwhototurntofor

advice.

Theanswerishorriblysimple:leadersofsmallbusinessescanask

eachother.Thecollectiveknowledgeofagroupofleaderscanprove

enormouslyhelpfulinsolvingthespecificproblemsofindividuals.One

leader'sproblemshavecertainlybeensolvedalreadybysomeoneelse.

ThereisanorganisationcalledKITEwhichenablesthoseresponsiblefor

6

smallbusinessestomeet.Itsmembers,allofwhomarechiefexecutives,

gothroughademandingselectionprocess,andthenjoinasmallgroupof

otherchiefexecutives.Theycomefromarangeofbusinesssectorsand

eachoffersadifferentcorporatehistoryEachgroupisledbya

'moderator，,anindependentlyselectedbusinessmanorwomanwhohasbeen

speciallytrainedtoheadthegroup.Eachmembertakesitinturntuhost

ameetingathisorherbusinesspremisesand,mostimportantofall,group

discussionsarekeptstrictlyconfidential.Thisencouragesafree

sharingofproblemsandincreasesthepossibilityofsolutionsbeing

discovered.

第13题：

Whatdoesthewritersayaboutentrepreneursinthefirstparagraph?

A.Itiswrongtoassumethattheyaredifferentfromothermanagers.

B.Theproblemstheyhavetocopewitharespecifictosmallbusinesses,

C.Theyfinditdifficulttoattractstaffwithsufficientexpertise.

D.Theycouldlearnfromtheorganisationalskillsofmanagersinlarge

companies.

参考答案：A

答案解析：

第14

Accordingtothesecondparagraph,whathasledtoalackofsupportfor

entrepreneurs?

A.Entrepreneurshavealwayspreferredtoactindependently,

B.Therequirementsofbigbusinesseshavealwaystakenpriority.

C.itisdifficulttofindsolutionstotheproblemsfacedby

entrepreneurs.

D.Entrepreneursarereluctanttoprovideinformationabouttheir

businesses.

参考答案：B

答案解析：

第15题:

Whatdoesthewritersayabouttheexpansionofsmallbusinesses?

A.Manysmallbusinessesdonotproduceenoughprofitstofinance

growth.

B.Manyemployeesinsmallbusinesseshaveproblemsworkingaspart

ofateam.

C.Beingabletorecruittherightpeopleisthemostimportantfactor

affectinggrowth.

7

D.Leadersofsmallbusinesseslacktheexperiencetomaketheir

companiesasuccess,

参考答案：C

答案解析：

第16题：

Whatdoesthewritersayisanadditionalproblemforentrepreneursin

thefourthparagraph?

A.Theyrelyonmanagementsystemsthatareoutofdate,

B.Theywillnotadoptmeasuresthatprovidelong-termsolutions.

C.Theyhavelittleconfidenceinthebusinessadvicethatis

available.

D.Theydonottakemarketchangesintoaccountwhendrawingupbusiness

plans.

参考答案：C

答案解析：

第17题：

WhatdoesthewritersaythemembersoftheKITEorganisationprovide?

A.Adviceonhowtoselectsuitablestaff.

B.Ameansofcontactingpotentialclients.

C.Asimplechecklistforanalysingproblems.

D.Directexperienceofanumberofindustries.

参考答案：D

答案解析：

第18题:

ThewritersaysthatKITEgroupsarelikelytosucceedbecause

A.membersareabletoelecttheirleader.

B.theleadershavereceivedextensivetraining.

C.membersareencouragedtoadoptacriticalapproach.

D.informationisnotpassedontonon-members.

参考答案：D

答案解析：

8

PARTFOUR,Readthenewsbelow.,Choosethebest

wordorphrasetofilleachgapfromA,B,C,orDontheopposite

page.,Foreachquestion19—33,markoneletter(A,B,

C,orD)onyourAnswerSheet.

In1998,25-yearoldJohnStewartwasfoundredundant.Hewasleft

withacompensation_19_of£5,000andadeterminationtobehis

own_20_Asasupporterofhislocalfootballclub,hehadoftenhelped

thembymaintainingandrepairingtheirseating.Henow_21_tosetup

hisowncompanyandmakea_22_outofhishobby.

Hisfirst23wastoget1,000brochuresprinted,_24_thetwomain

serviceswhichhecould_25_repairandmaintenance.Hesentthese

brochurestoamateurandprofessionalfootballclubs,andother

similar_26_suchashockeyclubs.

Theweekaftercompletingthemailingwastheworstofhislife.He

hadnoresponsesatall.ThenaletterarrivedfromScotlandinvitinghim

togivea_27_forapre-seasoncheckofafootballclub，sseating.He

arrivedinScotlandinthreehours;bytheendoftheafternoonhehad

signedthe_28_todothework.For£500theclubhaditsseatingmade

good,andonarrivinghomethreedayslater,Johnworked_29_thathehad

madea£250_30_

Thenextfourweekswereextremelybusy,asclubafterclub_31_John

toworkforthem.Hepricedeachjobinthesamewayasthefirst,working

outallthedirect_32_thenadding100%.Moneystartedtoflowinand

Johnboughtavanandrentedafactoryunitonanindustrialestatenear

hishouse.

TheninlateAugustthephonesstopped_33asthepre-seasonwork

driedup.Johnrealisedthatheneededlonger-termworkanddecidedto

moveintothemanufactureofseatingfornewsportsstadiumsandthe

replacementmarket.

第19题：

A.salary

B.wage

C.payment

D.amount

参考答案：C

答案解析：

第20题：

A.boss

B.worker

C.businessman

D.head

9

参考答案：A

答案解析：

第21题：

A.accepted

B.thought

C.liked

D.decided

参考答案：D

答案解析：

第22题:

A.living

B.practice

C.labour

D.task

参考答案：A

答案解析：

第23题:

A.stage

B.point

C.movement

D.step

参考答案：D

答案解析：

第24题：

A.declaring

B.expressing

C.outlining

D.designing

参考答案：c

答案解析：

10

第25题：

A.do

B.provide

C.achieve

D.succeed

参考答案：B

答案解析：

第26题：

A.organisations

B.situations

C.activities

D.sports

参考答案：A

答案解析：

第27题：

A.bid

B.tender

C.valuation

D.quotation

参考答案：D

答案解析：

第28题:

A.charge

B.terms

C.invoice

D.contract

参考答案：D

答案解析：

第29题：

A.out

B.up

11

C.off

D.over

参考答案：A

答案解析：

第30题:

A.profit

B.credit

C.receipt

D.reward

参考答案：A

答案解析：

第31题：

A.agreed

B.invited

C.ordered

D.offered

参考答案：B

答案解析：

第32题：

A.figures

B.bills

C.costs

D.prices

参考答案：c

答案解析：

第33题:

A.sounding

B.answering

C.ringing

D.calling

参考答案：C

12

答案解析:

PARTFIVE,Readthetextbelow.,Inmostofthe

lines34-45thereisoneextraword.Itiseither

grammaticallyincorrectordoesnotfitinwiththemeaning

ofthetext.Somelines,however,arecorrect.,Ifaline

iscorrect,writeCORRECTonyourAnswerSheet.,Ifthere

isanextrawordintheline,writetheextrawordinCAPITAL

LETTERSonyourAnswerSheet.

THEARTOFDELEGATION

Areyouoneofthosepeoplewhodoesn'ttrustanyoneelsetodo

whatneedstobe

done?Somemanagerstheycan，tbearanyoneelsetohelpthemin

anyway.They

34.don'tbelievethatanyonecandosuchajobaswellasthey

can.Itisnotsurprising

35.thattheythengetoverwhelmedbyworkandcomplainthatthey

havefartoomuch

36.todo,butitcouldbearguedthatitisbytheirownfault.

Iftheylearnttodelegate,

37.theywouldhavemuchmoretimeavailable.Besidesthesaving

timeandfreeing

38.themtoconcentrateontasksthatareimportant,delegating

alsobenefitstothe

39.company.Ifmanagersdelegateeffectively,theirstaffwill

becomemoreskilledand

40.committed.Askingstafftotakethosedecisionsimprovestheir

efficiencyand

41.morale.Thiswillcontributeitnotonlytothesuccessof

theteam,buttothesuccess

42.ofthecompanyasawhole.Moreimportantly,itwillalsoshow

howgoodthata

43.person，smanagerialskillsare,whichisusefulwhen

candidatesareconsideredfor

44.promotion.Trustingotherpeopletodoajobproperlyandin

providingthemwiththe

45.opportunitytodosoisthereforeanessentialmanagement

skillinalltheworkplaceoftoday.

第34题：

13

参考答案:

such

详细解答:

第35题：

参考答案：

CORRECT

详细解答：

第36题：

参考答案:

by

详细解答:

第37题：

参考答案:

the

详细解答:

第38题:

参考答案:

to

详细解答:

第39题:

14

参考答案：

CORRECT

详细解答：

第40题：

参考答案:

those

详细解答:

第41题：

参考答案:

it

详细解答:

第42题：

参考答案:

that

详细解答:

第43题:

参考答案：

CORRECT

详细解答：

第44题:

15

参考答案:

详细解答:

第45题：

参考答案：

all

详细解答：

WRITINGPART-ONE

第46题：

lai

参考答案:

To:AnnaJaySubject:TalkNextFridayIwouldliketogivethetalk

suggestedbyyouandIthink9.30am,afterthebreak,wouldbetheperfect

time.Requiredequipment:-OverheadProjector-Flipchart

withPensPleasegivemesomeinformationaboutthepeopleparticipating.

Renate

详细解答:

PART-TWO

第47题:

16

参考答案：

22JulyDearMsBrownSubject:NewpremisesWithreferencetoyour

advertisementintheLocalnewspaper,wewouldliketohavemore

informationabouttheabove.Couldyoutelluswhichotherfirmsarein

thearea,andwhatarethesizesoftheunitsavailableforrental.

Regardingthefinancialhelpmentioned,couldyouinformuswhowould

qualifyforitandhowtoapply.Anotherpointtoclarifyistheskilled

labourcostscomparedwithotherareas.Finally,wewouldbegratefulif

youcouldsendustheinformationpacktoouraddress.Welookforward

tohearingfromyousoon.YourssincerelyAlyaMaideen

详细解答：

LISTENINGPART1,Youwillhearthreetelephone

conversationsormessages.,Writeoneortwowordsor

anumberinthenumberedspacesonthenotesorforms

below.•Youwillheareachrecordingtwice.

［听力原文］

48-51

Woman:ThisisthePersonnelDepartmentofCJProductions.Pleasestate

thetitleandreferencenumberofthejobyou，rephoningaboutandstate

whereyousawtheadvert.Pleasegiveyournameandaddressclearly.

Man:Hello.I'mphoningaboutoneofthejobsgoingintheMarketing

Department.It'stheRegionalOrganiserJsjobinthatdepartmentwhich

rminterestedin.ThereferencenumberquotedintheadisJ-1-8-5-6-R.

Thisisaninternalrequest-1sawtheadvertisementyouputinthestaff

newsletter.Pleasesendtheapplicationformandinformationpacktome,

DanielJohnson-intheSalesDepartment.Thankyou.

第48题：

参考答案：

RegionalOrganiser/Organizer

详细解答：

第49题:

17

参考答案：

J1856R

详细解答：

第50题:

参考答案：

(the)staffnewsletter

详细解答：

第51题:

参考答案：

Sales(Department/Dept)

详细解答：

HPRBANK

CUSTOMERSERVICESDIVISION

CUSTOMER:GeorgeBliss,_52_ofArundelHoldings

ACCOUNTNUMBER:53—

PROBLEM:Norecordinhisofficeofa_54_of

£15,000onJune10th.

Also,can，tbeoneoftheir_55_

-theyallbeginwith50.Wantusto

investigate.

［听力原文］

52-55

Woman:Goodmorning-HPRBank.CustomerServicesDivision.HowmayIhelp

you?

Man:Goodmorning.Myname'sGeorgeBliss.I'mtheFinancialDirectorof

ArundelHoldings.I'vegotaqueryonourbusinessaccount.

Woman:Justamoment,r11getituponscreen.Canyougivemetheaccount

number?

18

Man:Certainly.It's456-30-421.

Woman:Andyouridentificationcode?

Man:Hamlet.

Woman:Right,MrBliss.What'stheproblem?

Man:Well,Ireceivedastatementfromyouthismorningandthere，sa

differencebetweenthatandourrecords.Thestatementshowsadebitof

£15,000onJune10th,butnooneheresignedanythingforthatamount,

sordliketoknowwhat，sgoingon.

Woman:Yes,mmm,hereitis-£15,000.That'sodd.Itsayschequenumber

3-0-6-9-8-4.

Man:Yes,Icanseethatonthestatement,butthatcan，tberight.All

ourchequesbeginwith5_0.It'snotoneofourcheques.Youmusthave

debitedouraccountbymistake.

Woman:I'mverysorryaboutthat,MrBliss.I'11sortitoutimmediately.

CouldIjust...

第52题：

参考答案：

(the)FinancialDirector

详细解答：

第53题：

参考答案：

45630421

详细解答：

第54题:

参考答案：

debit

详细解答：

第55题：

参考答案：

cheques/checks

19

详细解答:

Message

To:RachelBould

JanetShibuya(ConferenceReservationService)called

about

56_Seminar,24thApril.

Hasmadebookingatthe_57_Hotel.

Dowewantthe_58_-it'scheaper.

Sendlistof_59_neededbyFriday.

［听力原文］

56-59

Woman1:Goodmorning.RachelBould，soffice.CanIhelpyou?

Woman2:Goodmorning.ThisisJanetShibuyahere,fromtheConference

ReservationService.CanIspeaktoRachel?

Woman1:I'mafraidshe，soutoftheoffice.Wouldyouliketoleavea

message?

Woman2:Sure.Ijustwantedtoupdateheronthebookingforyour

ManagementSeminaronthe24thofApril.

Woman1:Ohyes.AttheRussellHotel.

Woman2:Well,no,that，swhatI'mphoningabout.Iwasn，tabletoget

theRussellHotel,theywerefullybooked.ButI'vegotyouinattheTower

Hotel.That，sinthecentreofLondontoo,thelocation，sveryconvenient.

Woman1:Andwhatabouttheprice?

Woman2:Well,thebasicpriceisthesame.Thegoodthingisthatnow

youhavethechoiceofabuffetlunchorafullrestaurantmeal.Thebuffet

lunchischeaper,sowouldyouliketogoforthat?

Woman1:I'llaskMrsBouldaboutthatandletyouknow.

Woman2:Right.Thentheotherthingis,couldyousendmealistofthe

equipmentyou，11beneeding-OHP,video..,thatsortofthing.

Woman1:CanwegetbacktoyouonthatonebyFriday?

Woman2:That，11befine.

第56题：

参考答案：

(the)Management

20

详细解答:

第57题:

参考答案：

Tower

详细解答：

第58题：

参考答案：

buffet(lunch)

详细解答：

第59题：

参考答案：

equipment

详细解答：

PART2

[A].sortoutstaffdisagreements

[B].delegatetasksfairly

[C].obtainallthefacts

[D].developarangeofstrategies

[E].establishcleargoals

[F].carryoutregularplanning

[G].clarifyal