《民航英语视听说》课件-4.1.6 Task 6 Handing of VIP for Departure 送机服务

CivilAviationEnglishVideoCourse（民航英语视听说）4.1.6Task6HandingofVIPforDeparture送机服务

VocationalEducationAviationService

01Leading-in02Vedio-watching03WordsandExpressions04Practice05AviationknowledgeContents01lead-inEchoisafashiondesigner.sheissenttoattendabigfashionexhibitioninParis.ShewillstartherjourneyfromShanghaiHongqiaoInternationalAirportandtransferatBeijingcapitalInternationalairport.Inordertosavetime,shehasreservedaVIPdepartureserviceintheVIPloungeofthecapitalairport.Asoneoftheservicestaff,whatshouldyoudo?

PleasewatchthevideoandthinkabouthowtohandingofVIPfordeparture.(A:VIPclerkB:Guest)A:Goodmorning,Ms.Smith.IamJenny.B:Goodmorning.A:PleasehavearestintheVIPlounge.Wewillhelpyou.B:ThanksA:Takeaseat,please,Ms.Smith.Whatwouldyouliketodrink?Wehavecoffee,tea,andfruitjuice.B:Ipreferacupofcoffee,please.A:Aminute,please….Hereyouare,anythingelse?Doyouneedanythingtoeat?Wealsosupplyfreemealsandbuffet.02video-watching

B:No,thanks.A:Doyouhaveanybaggagetocheck?B:No,thanks.A:Herearesomesnacksandalsonewspapers.Youcouldhelpyourself.B:Thankyou.A:MayIhaveyourpassportandticket?Ishalldothecheck-inforyou.B:OK,hereyouare.A:Doyouhaveanybaggagetocheck?B:No,thanks.02video-watching

A:Ms.Smith,hereareyourpassportandboardingpass.Youpreferboardingfirstorlast?Icouldcontactwiththestaffattheboardinggate.B:Toboardfirstwouldbebetter.A:OK,noproblem.(Afterawhile)A：Excuseme,Ms.Smith.Itistimetoboardnow.B:Ok,Let’sgo.A:Thisway,please.Yourseatnumberis4A.Thefirstrow,aisleseatB:Perfect.Thankyouverymuch.A:Youarewelcome.Haveaniceflight.

Firstly,weshouldgreettheguestsatthedooroftheVIProom,greettheguestsandintroduceourselves.Next,weneedtoguidetheguestsintotheVIPloungetorestandaskiftheguestsneedcateringservice?Wealsoneedtocheckinandbaggageforourguests.Finally,wealsoneedtoremindguestsofboardingtime,gate,seatnumberandotherinformation.

03WordsandExpressions1.preferv.更喜欢，宁愿e.g.

Ipreferacupofcoffee.我更喜欢喝咖啡。2.buffetn.自助餐3.passportn.护照4.check-in办理登记手续5.boardboardinggate登机口boardingtime登机时间，boardingpass/boardingcard登机牌

6.aisleseat过道座位UsefulexpressionsWhatcanIdoforyou.您有什么需要帮助的吗？Youcouldhelpyourself.您请自便。MayIhaveyourpassportandticket?Ishalldothecheck-inforyou.能给我您的护照和机票吗？我将替您办理乘机手续。Doyouhaveanybaggagetocheck?您有行李需要托运吗？Itistimetoboardnow.现在可以登机了。6、Hereareyourpassportandboardingpass.这是您的护照和登机牌。

04Practice

Listenandcompletethefollowingdialogue.A:_____ourlounge.MayIhaveyourloungecardand___ticket______,Sir?B:Sure,hereyouare!A:Thankyou.Whatwouldyoulike,teaor_coffee____?B:Acupoftea,please.A:Wealso____supply___somefruits,cookies,milkandseveraljournals,andnewspapers,whatdoyoulike?B:IsChinaDailyavailable?A:Yes,hereyouare.B:Thankyou.Answers：Welcome;ticket;coffee;supply;Listenandcompletethefollowingdialogue

机场贵宾休息室是现代化机场必要的休息场所。贵宾送机服务是贵宾休息室提供的主要服务之一。服务人员会在贵宾入口接待贵宾，为宾客办理行李、旅行证件和登机手续等相关事宜。贵宾可在贵宾室入口的独立安检处进行安检。如果时间允许，服务人员还会为贵宾办理免税购物和退税。贵宾可在贵宾休息室休息或工作，同时服务人员会为贵宾接下来的行程做准备。贵宾休息室会提供免费的小点心，贵宾也可以订购食物和饮料（包括一小时的贵宾套房或者休息室）。服务人员还会帮助贵宾关注登机时间，并将贵宾送上飞机。05AviationknowledgeTranslatethefollowingsentencesintoChinese.1)Herearesomesnacks,andalsonewspapers.___________________________________________________________________2)Youcouldhelpyourself.________________________________________________________________Translation:这里有些点心和报纸。您请自便。3)MayIhaveyourpassportandticket?Ishalldothecheck-inforyou.____________________________________________________________4)Hereareyourpassportandboardingpass._______________________