《酒店职场英语》课件-Unit 8 Settling the Bills

WorkplaceEnglishforHotel酒店职业英语

UnitEight

SettlingtheBills

Chapter3WorkinginF&BDepartmentOnSettlingBillsSettlingaccountisoneoftheskillsthatawaitershouldhave.Awaiterorwaitressshouldbeskillfulinthemeansandproceduresofaccountsettlement.Themainwaysofsettlingaccountsasfollows:cashsettlement,signingbills,creditcardsettlementandchecksettlement.Inrecentyears,newwaysofpaymentlikeonlinepaymentandmobilepaymenthavebecomemuchpopularamongcustomers.Catalogue123456TaskDecompositionTaskFulfillingTaskReinforcementTaskExtendingProfessionalAdvancement7TaskDescriptionPeerAssessmentTaskDescriptionMrs.Harrisisabouttofinishhermealandwouldliketopaythebill.It’s289Yuaninallandtheguestwouldliketopayincash.Helphertosettlethebillandtrytoexplaintheitemsonthebill.Task1:SettlingthebillpayingincashMr.Changisaskingforthebill.Itamountsto676Yuan,witha10%servicecharge.TheguestwouldliketopaybycreditcardandithappensthateveryFridaya5%discountwillbegiventovisacardholdersattherestaurant.Trytosettletheaccountfortheguest.Task2:SettlingthebillpayingbycreditcardTaskDecomposition2.1WordsChargingamount/əˈmaʊnt/oolongteaservicechargediscount/ˈdɪskaʊnt/n.数量，总额;V.总计，等于乌龙茶服务费n.打折，减价2.12.22.2WorkingProceduresandUsefulSentencePatterns2.2.4Declinetips2.2.3Settlethebill2.2.1Presentthebill2.2.5Expressbestwishes2.2.2Explainitemsonthebill2.12.22.2.1Presentthebill2.12.2Bringmethebill,please.CanIhavethebill,please?Justamoment,please.Thecashierwillhaveyourbillreadyinamoment.Thankyouforyourwaiting,sir.Here’syoubill.Here’syourbill.Itamountsto289Yuanaltogether.Wouldyouliketocheckit?It’sfortheoolongteayou’veordered.Yes,a15%ofservicechargeisincludedinthebill.ShallIexplainsomeitemsforyou?Wouldyoulikemetobreakdownthebillforyou?2.2.2Explaintheitemsonthebill2.12.22.2.3Settlethebill2.12.2PayinCashThankyou,sir.Hereareyourchangesandreceipt.Yourchangesandreceipt,sir.Pleasecheckit.PaybycreditcardPleaseinputyourPINnumber....Wouldyoupleasesignonthebill?Here’stheslipandthereceipt.Wouldyoupleasesignhere?2.2.3Settlethebill2.12.2ChargetoroomaccountMayIhaveyournameandroomnumber,please?Wouldyousignyournameonthebill,please?Couldyousignthebillandmarkdownyourroomnumberonthebillplease?Theamountwillbechargedtoyourfinalroomcharge.Thankyouforyourkindness.Butwedon’treceivetips.Thankyou,butwe’renotallowedtoaccepttips....Hereisyouchange.Sorry,butwetakenotipshere.Sorry,butIcan’tacceptyourtips.2.2.4Declinetips2.12.22.2.5ExpressbestwishesWehopeyou'veenjoyedyourmeal.Welcometocomeagain.Wehopetoserveyounexttime.Haveaniceday.2.12.2TaskFulfilling3.1Sampleconversationaboutsettlingthebillpayingincash(H:Mrs.Harris;W:waiter)H:Waiter.W:Yes,madam.HowcanIhelpyou?H:Wouldyoubringmethebill,please?W:Yes,madam.Here’syourbill.Itamountsto289Yuanaltogether.Wouldyouliketocheckit?H:OK.Letmesee...What’sthisfor?3.13.2W:It’sforthepotofoolongteayou’veordered.H:Allright.Hereis300Yuan.Keepthechange.W:Thankyou,butwe’renotallowedtoaccepttips....Hereisyouchange.H:Thankyouforyourkindservice.W:Mypleasure.Hopetoserveyouagain.Haveaniceday.3.13.23.2Sampleconversationaboutsettlingthebillpayingbycreditcard

(C:Mr.Chang;W:waiter)C:Waiter,bringmethebill,please.W:Right,sir.Onemoment,please...Here’syoubill,sir.Ittotals676Yuan.C:Isthereaservicecharge?W:Yes,a15%ofservicechargeisincludedinthebill.C:Allright.Doyouacceptcreditcards?W:Yes,sure.Whatkindofcreditcarddoyouhold?C:Visacard.3.13.2

W:Verywell,sir.EveryFriday,there’sa5%discountforguestsusingvisacard.C:That’sverykindofyou.Here’smycard.W:PleaseinputyourPINnumber....Wouldyoupleasesignonthebill?...Thankyou,sir.Ihopeyou’veenjoyedyourdinner.C:Thankyouverymuch.3.13.2TaskReinforcement

Makeasituationalconversationaboutsettlingthebillpayingincash4.1RolePlays14.14.24.34.44.54.6Mr.Linhasjustfinishedhisdinner.Hisbilltotals380Yuan.Hepays400incashandhewouldlikethewaitertokeepthechange.Asawaiter/waitress,settlethebillforMr.Linanddeclinethetip.

Makeasituationalconversationaboutsettlingthebillpayingbycreditcard2BettyWhiteisaskingforthebill.Itamounts590Yuan,includingtheservicecharge.Shewouldliketopaybycreditcard.Helpthegueststosettlethebill.4.14.24.34.44.54.64.2ListeningPractice

4.2.1Decidewhetherthefollowingaretureorfalse.1)Thebilltotals739Yuan.()2)TheguestswillgoDutch.()3)There’snoservicechargeattherestaurant.()4)TheguestswouldliketopaybyVisaCard.()FFTF4.14.24.34.44.54.64.2ListeningPractice

4.2.2Fillinthemissinginformation.1)Wouldyoulike_____________billsorjust______________________bill?2)Canyouexplainthesetwo__________forme?3)Thefirstoneisforthe__________soupandthatoneisforthe__________.4)Wouldyou____________yournamehere,please?separateonesingleitemsoniondessertssign4.14.24.34.44.54.64.3Matching.1)servicecharge2)chargetotheroom3)receipt4)incash5)creditcard6)PINnumber7)printedletters8)amount

1)服务费2)把帐挂到房费上3)收据4)用现金（支付）5)信用卡6)密码7)印刷字体8)数量，金额

4.14.24.34.44.54.64.4MultipleChoices1)Heaskedmewhat____________.A.wasthematter B.thematterwas C.isthematter D.thematteris2)There’sa10%ofservice_______includedinyourbill.A.payment B.price C.charge D.amount3)Hehasimpressedhisemployersand__________heissoontobepromoted.A.finally B.yetC.accordingly D.eventually4.14.24.34.44.54.64)Howwouldyouliketo___________yourpayment,sir?A.do B.dealwith C.set D.settle5)Sorry,wineisnotincludedinbuffet.Wouldyoumind___________?A.topaymore B.payingextra C.topayextra D.payingfor4.14.24.34.44.54.64.5Translation

4.5.1PutthefollowingsentencesintoEnglish.1)请问您想用什么方式付款？2)请您核实账单，确认无误后在这里签上您的名字，好吗？3)请稍等，收银员马上会为您准备好账单。Howwouldyouliketosettlethebill?MayIaskyoutocheckthebillandsignhereifeverythingiscorrect?Justamoment,please.Thecashierwillhaveyourbillreadyinamoment.4.14.24.34.44.54.64.5Translation

4.5.1PutthefollowingsentencesintoEnglish.4)谢谢先生，但我们不收小费。5)先生，现在我可以为您准备账单了吗？MayIbringthebillforyou,sir?Thankyou,sir.Butwedon'taccepttips.4.14.24.34.44.54.64.5Translation

4.5.2PutthefollowingsentencesintoChinese.1)Here’syourbill.Itcomesto289Yuanaltogether.Wouldyouliketocheckit?2)Youmayeitherpayincash,withcreditcardorchargeittoyourroom.3)Ifyouthinkthere’sanyerrorinyourbill,wecancheckitforyou.4)Ithinkitwouldbebettertoputthisonourroomaccount.5)Wouldyoulikeabreakdownofyourbill?这是您的账单，共计289元。您要核对一下吗？你可以付现金、用信用卡支付或者记入房账。如果您认为账目有错，我们可以为您核对一下。我想我们还是把帐挂到房费上吧。您的账目要细分吗？4.14.24.34.44.54.61)Doyouknowhowmanywaysthereareinwhichtheguestcanusuallypaytheirhotelbills?2)Whatwouldyousaytoaguesttoaskhimorhertowaitwhileyouarepreparingthebill?3)Whatwouldyousaytoaguestwhenyou'retipped?4)Whatwouldyoudowhenaguestisgoingtochargethebilltohisroomaccount?4.6Discussion4.14.24.34.44.54.6TaskExtending5.1SeparatethebillKeysentencesforreferenceWouldyoulikeseparatebillsoronebill?Wouldyouliketopaytogetherorseparately?Willthesebeonaseparatecheck?Justamoment,I’llsplitthebillforyou.5.15.25.3KeysentencesforreferenceWhichdoyouprefer,corporateorpersonal?What’sthetitle?Whatwouldyouliketotitle?5.2Issueinvoices5.15.25.3KeysentencesforreferenceWeprovideyouwitha10%discount.Sinceyouareoneofourregularguests,youareentitledto15%offyourbillforthedinner.Herearesomecomplimentaryvouchersforyou.Youcanpaywiththemnexttimeifyouhavedinnerinourrestaurant.Pleasepayattentiontotheusageconditionsandvalidtime.Thisisonthehouse,sir.5.3Offeringdiscount5.15.25.3ProfessionalAdvancementThereareseveraldifferentwaysofsettlingthebillinarestaurant;cashsettlement,roomaccountsettlementandcreditcardsettlementaresomeofthem.Whenyousettleapaymentbycash,firstyoushouldchecktheamountofcashreceivedfromtheguestandthensendthebillandcashtothecashierforprocessing.Aftercheckingtheamountofcashreceived,youcanbringthechangesandreceiptbacktotheguests.Ifyouaredealingwithacaseofchargingtoroomaccount,youshouldasktheguest