酒店英语单词

酒店英语单词

前厅部

thefrontoffice：前厅部

register：登记、注册

RoomReservation:客房预订处

Book:预订

Confirm:确认

Counter:柜台

Doubleroom:双人房

Singleroom:单人间

Twinroom:标准间

Deluxesuite:豪华套房

Presidentialsuite:总统套房

Roomchange:房价

Specialrate:优惠价

Servicechange:服务费

Discount:折扣

Suites:套房

Creditcard:信用卡

Cash:现金

Nametag:标签，行李牌

Luggage/baggage:行李

Suitcase:箱子

Handbag:手提包

Valuable:贵重物品

Breakable:易碎的

Fullname:全名

Fillin:填写

Nationality:国籍

Departuredate:离店日期

Signature:签名

Passport:护照

Receipt:收据

Fine:罚金

Sundryfee:杂费

Bill:账单

Invoice:发票

Mis-check:算账出错

Overpay:多付

Currency:货币

Airmail:航空邮寄

Ordinarybill:普通邮寄

Registeredmail:挂号信

Chargetotheroom:挂账

Freeofcharge:免费

Exchangerate:兑换率

Hotelpolicy:酒店的规定

Express:快件

Deposit:压金

Off-season:淡季

Peak-season:旺季

Arrivallist:来客单

Telephonedirectory:电话号码本

Alongdistance:长途电话

Alocalcall:市内电话

Extension:电话分机

Elevator:电梯

Supermarket:超市

餐饮部

器皿

bowl:碗

chopsticks:筷子

spoon:调羹

fork:叉子

napkin:餐巾

cork:软木塞

screw:开瓶器

二、酒水

cocktail:鸡尾酒

liquor:烈酒

sake:米酒、清酒

bitters:必打士、苦味酒

ginfizz:金酒菲士

bloodymary:血玛利

orangeade:桔子水

fruitjuice:果汁

pepsi:百事可乐

seven-up:七喜

sherry:雪利酒

kirsch:樱桃酒

coffee:咖啡

tea:茶

applejuice:苹果汁

beer:啤酒

champagne:香槟

whisky:威士忌

drinklist:饮料单

winelist:酒水单

campari:金巴利

brandy:白兰地

vodka:伏特加

rum:朗姆酒

gin:金酒

tequila:特吉拉

redwine:红葡萄酒

whitewine:白葡萄酒

rosewine:玫瑰葡萄酒

drywine:干葡萄酒

semi-drywine:半干葡萄酒

semi-sweetwine:半甜葡萄酒

sweetwine:甜葡萄酒

naturalstillwine:无汽葡萄酒

sparklingwine:有汽葡萄酒

fortifiedwine:强化葡萄酒

aromatizedwine芳香葡萄酒

lemon:柠檬

三、早餐

1、dimsum：点心

2、soybeanmilk：豆浆

3、ricegruel：稀饭

4、porridge:粥

5、deep-frieddoughsticks：油条

6、sesameseedpastry：芝麻饼

7、steamedstuffedbums：肉包

8、dumpling：水饺

9、pickle:泡菜

10>wonton：馄饨

11dessert:甜点

12、sandwich:三明治

13、noodles:面条

14、longevitynoodles:长寿面条

15>noodlesoup:汤面

16>friedeggs:煎蛋

17、boiledeggs:水煮蛋

四、菜肴

alacarte:点菜

tabled'hote:套餐

appetizer:开胃品

soup:汤

salad:色拉

entree:主菜

fry:煎

deep-fry:炸

saute:嫩炒

braise:炖

boil:煮

steam:蒸

simmer:煨

grill:烤

bake:烤

roast:烤

stuff:酿、填

smoke:烟熏

lukewarm:微温

oily:太汕

rare:生一点

medium:中等火候

well-done:全熟

underdone:不熟

light:清淡的

heavy:口味重的

seasoning:调味品

chili:辣椒

jam:果酱

poultry:家禽

shark'sfin鱼翅

shrimp:虾

pigeon:鸽子

crab:螃蟹

eggplant:茄子

vegetable:蔬菜

fungus:蘑菇

fillet:里脊

rump:腿肉

steak:牛排

五、菜名

steamedcarp:清蒸鲤鱼

sweetandsourcroaker:糖醋黄花鱼

stewedturtle:清炖甲鱼

stir-friedeelwithbrownsauce:干烧黄鳍

sweetandsourporkchops:糖醋排骨

friedcrisppork:脆皮锅酥肉

plainsauteshrimps:清炒滑虾仁

chickencubeswithchilipeppers:辣子鸡丁

porkshredswithfishseasoning:鱼香肉丝

smokedcrispfish:烟熏酥鱼

specialspicychicken:怪味鸡

noodlesSichuanstyle:担担面

friedriceYangZhoustyle:扬州炒饭

friedsoybeanscumroll:炸响铃

DongPopork:东坡肉

hangzhouroastchicken:杭州烤鸡

coldduckweb:拌鸭掌

three-delicious-ingredientsoup:三鲜汤

Sichuanchickencube-lets:宫保鸡丁

Roastchicken:烧鸡

Chickenchops:白斩鸡

Chickenincasserole:沙锅鸡

客房部

switch:开关

IDD：国际直拔

DDD：国内直拔

Turn-downservice:做晚床

Wardrobe:衣柜、衣橱

Mattress:床垫

Air-conditioner:空调器

Laundry:洗衣

Expressservice:快洗

Iron:熨烫

Mend:修补

dry-cleaned干洗

indemnity:贝音偿

shrink缩水

fade褪色

colorfast:不褪色的

laundrybag洗衣袋

shirt衬衫

coat大衣

trousers:裤子

toilet,lavatory恭桶

toiletpaper,toiletroll卫生纸

toiletpaperholder卫生纸架

toiletcover恭桶盖

toiletseat恭桶座圈

handtowel毛巾

towelrack,towelrail毛巾架

washbasin,handbasin面盆

faucet,tap水龙头

shaveroutlet,shaverpoint剃须刀插座

bathtub,bath浴缸

bathtowel浴巾

shower淋浴喷头

showercurtain浴盆帘

soapdish浴皂盒

toiletarticles盥洗用品

towel毛巾

handkerchief手帕

shampoo洗发香波

hotwater热水

soap肥皂

detergent洗衣粉

toothpaste牙膏

hangers衣架

toothbrush牙刷

toiletmirror梳妆

shavingbrush弟U须刷

shavingcream剃须膏

comb梳子

hairdrier吹风机

nailscissors指甲剪

bathroom浴室

showerbath,shower淋浴

dresser梳妆台

mirror镜子

toilet,lavatory,washroom卫生间

watercloset,W.C.厕所；抽水马桶

bathrobe浴衣

waste-paperbasket废纸，篓

carpet地毯

slippers拖鞋

closet壁橱

chairs椅子

nightstand床头柜

shoe-shiner鞋刷

初级英语

1、Goodmoming/afternoon/evening,sir/madam.早上/下午/晚上

好，先生/女士。

2、Goodnight.晚安。

3、Haveagoodtime!祝您过得愉快！

4、Wishyouamostpleasantstayinourhotel.愿您在我们酒店过

得愉快！

5、Fmsorry.对不起，很抱歉。

6、Excuseme.打扰一下，对不起。

7、Sorrytohavekeptyouwaiting.对不起，让您久等了。

8、Justamoment,please.请稍等一下。

9、Iapologizeforthis.我为此道歉。

10^CanIhelpyou.我能帮您吗？

11Ifsverykindofyou.您真客气。

12、Thankyou.谢谢您。

13>Youarewelcome.不用谢。

14>Iamatyourservice.乐意为您效劳。

15、Turnleft/right.往左/右转。

16>Thisway,please.请这边走。

17>It5sonthesecondfloor.在二楼。

18、Happybirthday!生日快乐！

HappyNewYear!新年快乐！

MerryChristmas!圣诞快乐！

19>MayIcomein?我可以进来吗？

20MayIknowyourroomnumberandname?我能知道您的房间

号码和姓名吗？

总台

基本句型

一、预订服务

Goodmorning.ThisisRoomreservation.MayIhelpyou?

早上好，客房预订处，我能为您做什么？

Whatkindofroomwouldyouliketoreserve?

您想订哪种类型的房间？

Asingleroomoradoubleroom?

要单人间还是双人房间？

Forwhichdatesdoyouwanttobooktherooms?

您想订哪几天的房间呢？

Whattimewillyoubearriving?

您将在何时到达？

MayIknowyourname?

您能告诉我您的名字吗？

Howlongwillyoubestaying?

您将要住多久？

I'dliketoconfirmyourreservation.

我要确认一下您的预订。

Filchecktheroomavailability.

我查查客房预订情况。

YoushouldpayadepositofUS$1000beforehand.

您应预期付1000美元的定金。

Thereisa10percentdiscount.

10%的折扣。

二、接待服务

Whatkindofroomwouldyoubeprefer?

您要什么样的房间？

Haveyougotabooking?

您预订了吗？

Asingleroomoradoubleroom?

要单人间还是双人房间？

Adoubleroomcosts368Yuanpernight.

双人房的房价是每晚368元。

Breakfastisalsoincluded.

早餐也包括在内。

MayIseeyourpassport?

我能看一下您的护照吗？

Couldyoufillinthisform,please?

请您填一下这张登记表好吗？

Thisisyourroomcardandroomkey?

这是您的房卡和房间钥匙。

Couldyousignyourname,please?

请您签一下名，好吗？

Ifyouleaveafter6:00p.m,you511havetopaythefullaccount.

晚上六点以后退房，按全天收费计算.

You511havetoregisterindividually,please.

请你们分开登记。

Howwouldyouliketopay,sir,incashorbycreditcard?

先生，请问您是用现金付款还是用信用卡付账？

Ifeelterriblysorry.thisisthebusiestseasonandallkindsofroomsare

fullybooked.

非常抱歉，这个季节人多，各种房间都订满了。

Doyouknowwhichunitisresponsibleforthereception?

您知道您是由哪个单位负责接待的吗？

Couldyoukeepyourroomkeyuntilyoucheckout?

请您在住宿期间自己保管钥匙，直到结帐离开。

三、收银服务

Hereisyourbill.It's2000Yuaninall.

这是您的账单。总共2000元。

Howwouldyouliketopay,sir,incashorbycreditcard?

先生，请问您是用现金付款还是用信用卡付账？

Pleasecheckitandsignhere.

请核对一下，在这里签个字。

Iwillwriteoutareceiptforyou.

我给您开一张收据。

MayIcheckthedetailsforyou,please?

我能为您核对账单上的详细内容吗？

Doyouhaveanychargesforthismorning?

您今天是否挂帐用酒店的服务？

We'llhavetochargeyou$10extra.

我们要向您额外收10美元。

Didyoumakeanyphonecallsfromroom,sir?

先生，您从房间打过电话吗？

Excuseme,sir,butIdon'tthinkthatwillbeenough.

先生，对不起，我认为钱数不够。

Iamsorry,sir,therehasbeenanerrorinyourbill.Pleasewaitaminute

whileIcorrectit.

对不起，先生，您的帐单算错了。请稍候，我马上把它改过来。

Isyourbaggagedownyet,sir?Couldyoucheckoutafteryourbaggage

havebeenbroughtdown,please?

先生，您的行李拿下来了吗？能请您在行李拿下来后再结帐吗？

Sorry,yourcreditcardhasbeenstoppedpaying.Accordingtothe

regulationsofbank,itmustbecancelled.

对不起，您的信用卡已经止付。根据银行规定要取消。

四、兑换外币

Theratesofexchangeareontheboardthere.

今天的兑换牌价在那里的牌子上。

Howmuchwouldyouliketochange?

您要换多少？

Ifs8.10YuanRMBforoneUSdollar?

1美元兑换8.10元人民币。

情景对话

一、Checkin

1.

C:Goodafternoon,sir.Welcometoourhotel.MayIhelp

you?

G:Yes.Ibookedaroomoneweekago.

C:MayIhaveyournameplease,sir?

G:JohnSmith.

C:Justamoment,sir.WhileIlookthroughoutlist.Yes,Wedo

haveareservationforyou,Mr.Smith.Acityviewsingle

roomwithbath.You'vepaid2000YuanRMBasa

deposit.Isthatcorrect?

G:Thafsit.

C:Wouldyoupleasefillinthisregistrationcard,sir?

G:Sure.Hereyouare.IthinkI'vefilledineverythingcorrectly.

C:Letmesee••,Name,address,nationality,forwardingaddress,

passportnumber,signatureanddateofdeparture.Oh,

here,sir.Youforgettofillinthedateofdeparture.MayI

fillitinforyou?Youareleavingon...

G:October24.

C:MayIseeyourpassport,please?Thankyou,sir.Now

everythingisinorder.Andhereisyourkey.Mr.Smith.

th

Yourroomnumberis1107.It'sonthe11floorandyour

roomrateis500RMBpernight.Hereisyourkeycard

withalltheinformationonyourbooking,thehotel

servicesandthehotelrulesandregulationsonit.Please

makesurethatyouhaveitwithyouallthetime.Youneed

toshowitwhenyousignforyourmealsanddrinksinthe

restaurantsandthebars.

G:Yes,Tilkeepitwithcare,thankyou.

C:Ihopeyouenjoyyoursstaywithus.

2.C:Goodafternoon,madam.CanIhelpyou?

G:Goodafternoon,Iwantasingleroom,please.

C:Haveyoumadeareservation?

G:No,Ihaven't.

C:Howlongdoyouwanttostay?

G:Threedays.

C:mseewhatwehave,madam.Oh,yes.Icanofferyoua

roomontheeightfloor.

G:Fine.

C:MayIseeyourpassport?

G:Ofcourse.Hereyouare.

C:Thankyou.Madam.Couldyoufillinthisform,please?

G:Yes.Hereitis.

C:Thankyou,Hereisyourkey.It'sRoom808ontheeight

floor.

G:Thankyouverymuch.Goodnight.

二、Checkout

1.C:Goodmorning.CanIhelpyou?

G:Yes.Iwouldliketocheckout.CouldIhavemybill.Please?

C:Certainly,sir,MayIknowyournameandyourroomnumber,

please?

G:Dennisblack,Room1108.

C:Allright.Hereisyourbill,Mr.Black.Thetotalis1800Yuan.

G:Thefigureseemsright.

C:Howwouldyouliketopay,Mr.Black,incashorbycredit

card?

G:Incash.Hereisthemoney.

C:Thankyou,Mr.Black.Justamoment,please,I'llwriteouta

receiptforyou.

2.C:Goodmorning.CanIhelpyou?

G:Yes,Tdliketocheckoutnow.

C:CanIhaveyournameandroomnumber,please?

G:Johnsmith,room1208.

C:MayIhaveyourroomkey,please?

G:Sure.Hereyouare.

C:Justamoment,pleaseMr.Smith.Hereisyourbill.

Wouldyouliketocheckit?

G:I'msorry.What'sthe20Yuanfor?

C:That'sforthedrinksyouorderedfromyourroom.

G:Isee.

C:Howwouldyouliketomakepayment,Mr.Smith?

G:rdliketopayincash.

C:Thafllbe2180Yuan.

G:Hereyouare.

C:Here'syourchangeandreceipt,Mr.Smith,msenda

bellmanuptogetyourluggage.

G:Thankyou.

C:Youarewelcome,Good-bye.

三、Reservation

1.C:Goodmorning.Thisisroomreservation.MayIhelpyou?

G:Yes,Tdliketobookaroom,please.

C:Fine,Forwhichdate?

G:ForOct.1st.

C:Forhowmanynights?

G:Twonights.

C:Asingleroomoradoubleroom?

G:Adoubleroom.

C:Couldyougivemeyourname,please?

G:Mr.JohnCook.

C:MayIhaveyourtelephonenumber,please?

G/p>

C:Whattimedoyouexpecttoarrive,sir?

G:Atabout6.p.m.

C:Fine,Mr.JoneCook,adoubleroomforOct.1stand2nd.

G:Thatisright.Good-bye.

C:Good-byeandwearelookingforwardtoseeingyou.

2.C:Goodmorning.Roomreservation.CanIhelpyou?

G:rdliketomakeareservation.

C:Whenfor?

G:ForSept.9th.

C:Forhowlong?

G:Aboutaweek.

C:Couldyouholdtheline,please?Tilcheck

Thankyouforwaiting,sir.I'mafraidourhotelisfully

bookedonthosedays.

G:That'sallright.

C:We'reverysorry,sir.Wehopeyouunderstand.

礼宾部

基本句型

MayItakeyourluggageforyou?

我来帮您拿行李，好吗？

Justamoment,please.Filbringaluggagecart.

请稍等一下，我去推一辆行李车来。

Don'tworry,sir.Yourluggagewillbesentupatonce.

先生，别担心，您的行李很快就会送上去的。

Whenyoucheckout,pleasecallnumber32andwe'llhelpyouwithyour

luggageimmediately.

如果您要离店，请打电话32,我们会马上帮您运送行李的。

Howmanypiecesofluggagedoyouhave?

请问您有几件行李？

Twosuitcasesandonebag.Isthatright?

两只箱子和一个包，对吗？

rilshowyoutotheFrontDesk..Thiswayplease.

让我带您去总台，请走这边。

Isthereanythingvaluableorbreakableinyourbag?

您包里有贵重或易碎物品吗？

MayIhaveyourroomkey,please.

请把您房间的钥匙给我好吗？

MosttaxidriversdonotspeakEnglish.Itishelpfulifyouhaveyour

destinationwritteninChinese.

大多数出租车司机都不会英语，把您要去的目的地用中文写下来，会

给您不少帮助。

Whenyoureturntothehotel,pleaseshowthishotelcardtothetaxi

driver.

当您要返回酒店时，请向出租车司机出示一下酒店名片。

Accordingtoregulation,wedon'tacceptfood,combustible,valuable

andbreakableobjects.

根据规定，食品、易燃品、贵重物品和易碎品都不给予保管。

Isthisthecorrectnumberofbags?

您的行李数目对吗？

情景对话

1、Bellman'sservice

B:Goodafternoon,sir.Welcometoourhotel.

G:Thankyou.

B:Howmanypiecesofluggagedoyouhave?

G:Justthesethree.

B:Twosuitcasesandonebag.Isthatright?

G:Yes,that'sall.

B:Filshowyoutothefrontdesk.Thiswayplease,Iwillputyourbags

bythepostoverthere.

G:Isee,thanks.

B:Anotherbellmanwillshowyoutoyourroomwhenyouhavefinished

checkingin.

G:Ok,fine.

B:Pleaseenjoyyourstay.

2、Introducinghotelsservices

Bm:Goodafternoon,sirandmadam.I'mthebellman.

Mr.bellow&Mrsbellow:Goodafternoon.

Bm:Verygladtohaveyouhere.Letmecarryyourbaggage.Thisway,

please.

(Theyaregoingtotheelevatorentrance)

B:Couldyoutellussomethingaboutyourhotelsservices?

Bm:Certainly,sir.Oursisafirst-ratehotelandchosenasthefavorite

placetostaybyVIPs,officialguestsandbusinessmenfrommany

countries.Thereareover173roomsofinternationalstandard,all

spaciousandairy.ThereareoneChineserestaurants,adeluxe

Westemstylerestaurant,largeandsmallbanquethalls.

M:Howaboutotherservices?

Bm:Alsoavailableareabeautysalon,aswimmingpoolandtennis

(Nowtheyareattheelevatorentrance)

Hereweare.Pleasetakethiselevatortothe9,hfloor.Thefloorattendant

willmeetyouthereandshowyoutoroom908.Filtakethebaggage

elevatorandgetyourbaggageuptoyourroom.

B:Thankyou.Seeyouthen.

3、Onthewaytotheroom

B:Goodevening,sir.Filshowyoutoyourroom.youhavetwo

suitcasesandonebag.Isthatcorrect?

G:Yes,that'sright.

B:Isthereanythingvaluableorbreakableinyourbag?

G:Yes,thereisabottleofwhiskey.

B:Couldyoucarrythisbag,sir?Fmafraidthecontentsmightbreak.

G:Sure,noproblem.

B:Thankyou,sir.MayIhaveyourroomkey,please?

G:Yes,hereyouare.

B:Thankyou,sir.Yourroomisonthe12thfloor,pleasefollowme,

yourelevatoristhisway.

G:Isee.

B:IsthisyourfirsttimetoHangZhou?

G:Yes,itis.

B:Ihopeyou'llhavetimetoseeHangZhou.Thereisalottosee.

G:Tmsurethereis.

B:Thisisthe12thfloor.Yourroomistotheright.Afteryou,sir.This

way,please.

4、Checkingbaggage

B:Goodmorning!Madam.CanIhelpyou?

G:Yes,Tdliketocheckmybaggage.

B:Howmanypieceshaveyougot?

G:Tvegotfourpiecesinall.

B:Whenwillyouwantthem?

G:Inthreedays.

B:Pleasekeepthenametags.

G:Thankyou

B:Notatall.

5、Luggagecheck-out

B:Thisisthebellcaptain'sdesk.MayIhelpyou?

G:Tmgoingtocheckoutsoon.Couldyoupickupmyluggage.

Please?

B:Certainly,sir.MayIhaveyourroomnumber,please?

G:Yes,ifs1101.

B:Room1101.Verygood,sirwe'llsendabellmanimmediately.Could

youwaitinyouroom,please?

G:Ok.

B:Goodmorning,sir.Tvecomeforyourbags.

G:Thankyou.Couldyoutakethesetwosuitcases,please?Filbring

thebagwithme.

B:Certainly,sir.Twosuitcases?

G:Yes.

B:Isthereanythingvaluableorbreakableinthem?

G:No.

B:Thisisyourclaimtag,sir.We'llkeepyourluggageatthebell

captain'sdesk.Couldyoupickitupthere.Please?

G:Certainly.

B:Thankyou,sir.

G:Youarewelcome.Seeyoulater.

商务中心

基本句型

thelettercangofor1.60Yuan

这封信要1.60元邮资.

IthinkI'dbetterlookitup.

我想我需要查一下价钱.

Here'saform.pleaseprintthenameandaddressofthepersonyou're

sendingto.

这里有张表格.请您将收信（款）人的姓名和地址用印刷体写上.

Ifit'surgent,wecansenditbyexpress.

如果是急信，我们可以寄快件.

Sorry,thisprintedmatterisoverweight.

很抱歉，这件印刷品超重了.

Whatsortofstampdoyouwanttobuy?

您想买哪种邮票？

Wechargeeachpage**yuanfortypingand**yuanforfaxtoU.S.A,

plus10%servicecharge.

打印费每页**元，发传真到美国每页**元，外加10%服务费.

Assoonasyourfaxcomesin,wellinformyouatonce.

您的传真一到，我们马上会通知您.

Couldyoupleasewriteyournameandroomnumberandsignthebilling

voucher?we'llsendyouroriginalcopytoyourroomafterwehavefaxed

them.

请您写下您的姓名和房间号码并在账单上签字，好吗?我们发出传真

后会将您的原文送到您的房间去的.

情景对话

四、Businesscenter

1.C:MayIhelpyou,sir?

G:Yes,I'dliketomakesomephotocopiesofthesedocuments,

please.

C:Verygood,sir.Howmanycopiesdoyouneed?

G:Oneeach.

C:Allright.Justamoment,please,sir.

Heretheyare.

G:Thankyou.Howmuchdoesitcost?

C:ThreeYuanforeach,sir.

G:OK.Hereisthemoney.

C:Thankyou,sir.Here'sthereceipt.Good-bye.

G:Good-bye.

2.C:Goodmorning,sir.CanIhelpyou?

G:Goodmorning.Iwanttosendafax.

C:Whereto,sir?

G:Tomyparents.

C:Canyougivemeyourfaxnumber,please,sir?

G:Certainly.Ifs(612)371-8999

C:Thankyou.Wouldyoupleasesitdownandwaitforawhile?

G:Good.Thankyouverymuch.

C:Alldone,sir.Hereyouare.Howwouldyouliketopay?

G:PHpayincash.Howmuch?

C:It's90RMBYuanaltogether.

G:OK.CanIhaveareceipt?

C:Certainly,sir.Hereyouare.

G:Thankyouverymuch.Bye.

C:Good-bye.

3、typingservice

G:Excuseme.Iwanttohavethisdocumenttyped,please.

C:Allright,madam.

G:Howmuchdoesitcostonepage?

C:ForA4,twentyfourYuaneachpage,andA3,thirtyYuan.Which

wouldyouprefer?

G:A3,please.WhencanIpickitup?

C:Inhalfanhour.

G:OK,Tilbebackinfortyminutes.

(30minuteslater)

G:Hello.Isitdone?

C:Yes,madam.Hereisyouroriginalscriptandthetypedone.Can

youmakesomecorrections?

G:Sure

Verywelldone.Icouldn'tfindanymistakes.

C:Inthiscase,letmeprintitforyounow.Couldyoupleasewait

forafewseconds?

G:Noproblem.Goahead.

C:Alldone,madam.Hereyouare.

G:Oh,thisisquick!Chargeittomyroomthen.

C:Allright.Couldyoupleaseshowmeyourroomcardorroom

key?

G:Oh,yes.Hereismyroomcard.

C:Room1102.Andnow,Ms.Bush,canIhaveyoursignaturehere?

G:Certainly.There.

C:Thankyouverymuch,madam.

总机

基本句型

LongHillhotel,MayIhelpyou?

龙禧大酒店，能为您服务吗？

JustwaitamomentandI'llconnectyou.

请等一下，我替您接通。

Pleasepress0andthentheareacodeandthenumber.

请先拨0,再拨区号和电话号码。

MayItakeamessageforyou?

我帮您传个口信好吗？

Theyaren'tanswering.

没有人接听。

Whichextension?

什么分机号码？

Don'thangup,please.

请勿挂断。

Sorry,thelineisbusy.

对不起，线路忙。

Holdin,please.Filputthroughtotheinformationdesk.

请别挂电话，我给您接问讯处。

情景对话

1、

C:LongHillhotel.MayIhelpyou?

G:Yes.Couldyouputmethroughtoroom1002,please?

C:Certainly,sir.Justamoment,please.

2、

C:LongHillhotel.Can1helpyou?

G:MayIspeaktoMissGrace,please?

C:Doyouknowherroomnumber?

G:Tmsorry.Idon'tknow.

C:Holdon,please,rilputyouthroughtotheinformation.

3、

C:Operator.CanIhelpyou?

G:Yes,Tdliketoknowhowtomakeoutsidecalls.

C:ForcallsinHangZhou,pleasepress0firstandthenthenumberyou

want.

G:Isee.AndwhataboutcallsoutsideHangZhou.

C:ForcallsoutsideHangZhou,pleasepress0andthentheareacode

andthenumber.

G:Thankyouverymuch.

客房

基本句型

一、打扫房间

1、Housekeeping.MayIcomein?

客房服务员，我能进来吗？

2、I'msorrytotroubleyou,sirMayIcleantheroomnow?

对不起，打扰了，先生，现在我能为您打扫房间吗？

3、Wouldyoulikemetomakeyourbednow?

现在我能为您整理床铺吗？

4、Whenwouldyoulikemetodoroom,sir?

您要我什么时候来为您整理房间，先生？

5、Shallwecomebacklater?

我们等一会再来，好吗？

6、IhopeTmnotdisturbingyou.

我希望没有打扰您

7、I'mcomingtochangethesheetsandpillowcases.

我来调换床单和枕套

8、Wewillcomeandcleanyourroomimmediately.

我们马上就来打扫您的房间。

9、Canyoutellmeyourroomnumber?

您能告诉我您的房号吗？

10、Arepairmanwillcomeandcheckitrightaway.

修理工会马上来检查。

11、Don'tworry.Wewillhelpyoutolookforit.

不要担心,我们会帮您寻找的。

12、Haveyoucheckyourroom?

您检查过您的房间了吗?

13Ittakeshalfanhourtofinishcleaning.

打扫房间一般花半个小时。

14、Itwilltake6hourstorepairthewaterpipes.

修理水管要花6个小时。

15、LetmeinqureaboutitandI'llletyouknowassoonaspossible.

让我来询问此事，我会尽快答复您。

16、MayIhaveyourroomnumbercard?

可以把房号牌给我吗？

17、MyEnglishisnotgoodenoughformetotakedownwhatyou

said.Here'sapenandpaperforyou.

我的英语不够好，记不下您说的话。这儿有笔和纸给您。

18、Speciallaundrybagswithlistsareplacedinyourwardrobe.

Washinghandedinby9:00a.m.willbereturnedtoyouafter5:30p.m.

Onthesameday.

您的衣柜里有专用洗衣袋和洗衣单。早上九点半以前送去洗的衣

服，当天下午五点半以前能送回来。

二、洗衣服务

1、Laundryservice.MayIcomein?

洗衣服务，我可以进来吗？

2、Goodmorning,Tvecometocollectyourlaundry.

早上好，我来取您要洗的衣服。

3、Wouldyoupleasefillinthelaundrylist?

请您填一下洗衣单好吗？

4、Pleasesignonthelaundrylist,sir/madam

请您在洗衣单上签名好吗？先生/女士

5、Whenwouldyoulikeyourlaundryback?

您要什么时候取回送洗的衣服？

6、Youlaundrywillbereadyby6p.mthisevening.

您送洗的衣服会要今天下午6点钟洗好。

7、Here'syourlaundry,madam.

女士，这是您送洗的衣服。

8、You'dbettercheckyourlaundry.

您最好查看一下洗好的衣服。

9、Wehaveexpresslaundryservice.

我们有快速洗衣服务。

10、Yourlaundrywillbereadytomorrowafternoon.Wecouldgetit

donethiseveningifyouwish,buttherewillbeanextrachargefor

quickservice.

您送洗的衣服明天下午可以洗好，如果您需要的话，我们可以

在今天晚上洗好，不过这是快件，要另外加收费用。

三、其它

1、I'mafraidthatyouhavetopayanindemnity.It?sahotelpolicy.

恐怕您得赔偿。这是酒店规定。

2、Accordingtoourregulation,Ithinkyoushouldpay220Yuan.

根据酒店的规定，我想您得赔偿220元。

3、I'mawfullysorrytohavebrokenyourglasseswhilecleaningthe

room.

对不起，清洁房间时我不小心把您的眼镜打破了。

4、Hereisthemasterswitch,Pleasebesuretoinsertthekeyboard

intoitsslot.

这是总开关。请记住把钥匙牌插入它的槽内

情景对话

Laundryservice

1.

C：Goodafternoon.CanIhelpyou?

G:ThisisMrs.Pekerinroom705.1wanttohavemycoatdry-cleaned.

Canyouasksomeonetopickitup?

C:Yes.ButI'mafraidit'stoolatefortoday'slaundry.Doyouneed

expresslaundry?

G:Whattimewillyousendmycoattomyroom?

C:Around6:00p.m

G:OK.HowmuchshallIpayfortheexpressservice?

C:It's50%extra.

G:Isee.Thankyou.

C:You'rewelcome.rilasksomebodytopickyourlaundryatonce.

Thankyouforcalling.Good-bye.

2、

C:Goodmorning,madam.

G:Goodmorning.

C:Haveyougotanylaundry?

G:Yes,Ihave.Herearemyblousesandcoat.

C:Anythingelse?

G:Oh,yes.Myhusbandalsohasgotsomelaundry.Thosearethissuit

andshirts.

C:Aretheytobedry-cleaned?

G:Oh,no.Onlythesuitandcoataretobedry-cleaned.

C:Verywell,madam.

G:Thankyouverymuch.

C:Withpleasure.

Roomcleaning

1、

C:Housekeeping.MayIcomein?

G:Yes.Comein,please.

C:Wouldyoulikemetomakeyourbednow?

G:Yes,please.Thisbedisverycomfortable.

C:I'mgladyouarepleasewithit.Ihopeyouwillenjoyyourstay.

G:Tmalreadyenjoying.Thankyou.

2、

C:Housekeeping.MayIcomein?

G:Yes,please.

C:Whenwouldyoulikemetodoyourroom,sir?

G:Youcandoitnowifyoulike.Iamgoingdownformybreakfast.

C:Thankyou,sir.

3、

C:Housekeeping.MayIcomein?

G:Yes,whatisit?

C:Tmsorrytotroubleyou,sir.MayIcleantheroomnow?

G:Well,Tmgoingtomeetsomefriends.

C:Shallwecomebacklater?

G:Yes,pleasecleanitwhenI'mout.

C:Allright.

G:Thankyou.

C:Gladtobeofservice.

餐饮服务

基本句型

1、Chineserestaurant.MayIhelpyou?中餐厅，能为您服务吗？

2、Welcometoourrestaurant.欢迎光临我们餐厅

3、Whenwouldyoulikeyourtable?您什么时候用餐

4、Howmanyperson,please?你们一共有儿位？

5、rmsorry,therestaurantisfullnow.对不起，餐厅客满了。

6、Doyouhaveareservation,sir?先生，您有预订吗？

7、Isitonlytwoofyou?就你们两位吗？

8、Doyouhaveamealvoucher?您有餐券吗？

9、Wherewouldyouliketosit,sir?先生，您喜欢坐哪儿？

10、Isthistableallright?这张桌子可以吗？

11、Takeaseat,please.Hereisthemenu.MayItakeyourorder,

sir?请坐，给您的菜单，先生，您要点菜吗？

12、Areyoureadytoorder?您要点菜了吗？

13>Whatwouldyouliketohavedrink?您要喝点什么？

14>Wouldyoucareforsoup?您要汤吗？

15、I'msorry,thereisn'tanyleft?很抱歉，这个菜供应完了。

16>Hereisyou'rethesmokefish.这是您的烟熏鱼。

17、Willthatbeall,sir?就这些吗？

18、Whatwouldyouliketohave,coffeeortea?您要喝咖啡还是

茶。

19^Thebuffetisoverthere.Pleasehelpyourself.自助餐在那边。

请随意取用。

20、Weareopenfrom17:00to21:30我们从17：00一直营业到21：

30

21、Willyoudinealacarteortakethetabled'hote?您想点菜呢还

22、Wouldyoumindservingnow?现在上菜好吗？

23、Pardonme.Tvemadeamistakeaboutyourdish.请原谅，我把

您的菜弄错了。

24、I'mreallysorry.I'lldoitagainforyouatonce.实在对不起，

我马上为您重做。

25、Anythingelsewouldyoulike?您想再要点别的吗？

情景对话

Takereservation（预订）

1、

C:Chineserestaurant.MayIhelpyou?

G:Yes,Tdliketoreserveatablebythewindow,please.

C:Forwhattime,sir?

G:Around7:00pm.Thisevening.

C:Forh