山西开放大学《商务交际英语》终结性考试复习题库（附答案）

PAGEPAGE1山西开放大学《商务交际英语》终结性考试复习题库（附答案）一、单选题1.Whydowenotrealizethatweareusingaprocesswhenwearemunicating?A、Wegothroughthementalprocesssofastthatwedonotrealizeweareusingaprocess.B、Ourpersonal,academic,andprofessionallivesdependuponit.C、afactorthatinterruptsthemunicaitonprocess答案：A2.Technologyhashadatremendousimpact______thewaymessagesarecreatedandedited.A、inB、onC、to答案：B3.Whyismunicationsoimportant?A、Wegothroughthementalprocesssofastthatwedonotrealizeweareusingaprocess.B、Ourpersonal,academic,andprofessionallivesdependuponit.C、afactorthatinterruptsthemunicaitonprocess答案：B4.Whattypeofmessageshouldyousendineachofthefollowingsituations?Asthesupervisor,youaregoingtowritetotheworkersinyourdepartmenttoexplainchangesinthepany'sovertimepolicy.A、informal,oral,internalB、formal,written,internalC、informal,written,internal答案：C5.下列陈述正确的是：A、Thefirstitemonanyagendaistherollcall.B、Aclaimlettershouldbewrittenintheindirectorderwhenthesenderasksforarefund.C、Aformalreporthasthreemaindivisions:preliminaryparts,body,andsupplementaryparts.答案：C6.下列陈述正确的是：A、Supervisorisabiasedword.B、Thefirststepinwritingareportistoidentifytheproblemandthereport’sobjective.C、Stereotypeshelpusunderstandothergroupsofpeople,evenwithoutgettingtoknowindividualswithinthegroup.答案：B7.下列陈述正确的是：A、Paragraphsinthemodifiedblockformatarealwaysindented.B、Whenoutlininganinformationreport,thewritermustalwaysarrangethefactsingeographicalorder.C、Tomunicateeffectively,thesendermustuseaudienceanalysis,examinethemessage’senvironment,andencourageandinterpretfeedback.答案：C8.WhichofthefollowingisNOTincludedinthemonabusesofmemos?A、Writtentoofrequently.B、Writtentogainattention.C、Writtentoexpressonemainidea.答案：C9.请选择正确的译文：.Feedbackistheresponseofareceivertoamessage.Feedbackmaybenonverbal(asmile,afrown,apause,etc.)oritmaybeverbal(atelephonecalloraletter).Anyresponse-evennoresponse-isfeedback.A、公司的主管人员及各级雇员都有责任营造一种包容性的文化氛围，即人们的文化差异不仅被接受，而且受欢迎的环境。B、反馈是接收者对讯息的反应。反馈可以是非语言的（微笑、皱眉、停顿等），也可以是通过语言形式表达的（电话和书信）。任何反应，甚至没有反应，都是反馈。C、会议是商务环境中一种重要的交换信息的方式。会议的类型有董事会、业务会、培训会和全体职员会。一次会议的参加者可能会由一名主管、一名雇员、一部分同事、或业务员以及他们的供货方或客户所组成。答案：B10.Accordingtothecoursebook,whichofthefollowingstatementsisNOTtrueinlettersthatcontainneutralorpositivemessages?A、Theendingshouldbefriendly,courteousandpersonable.B、Themainideacanbepresentedattheend.C、Supportinginformationshouldbepresentedasmuchaspossible.答案：B11.Whenthereceiverviewsthelettercontaininganegativemessage,thesendercanuse______.A、directorderB、indirectorderC、direct-indirectorder答案：B12.Whenthereceiverofthereportisoutsidetheorganization,thewriteruses_____.A、letterreportformatB、memoreportformatC、manuscriptformat答案：A13.下列陈述正确的是：A、nagendashouldincludethemeeting’sdate,time,andplace.B、Minutesareonlysenttothemeetingparticipants.C、Thekeypartsofthemunicationprocessareonlysender,message,andreceiver.答案：A14.下列陈述正确的是：A、Eachlineintheenvelopeaddressisseparatedbyonedoublespace.B、Amultinationalpanysimplysellsproductsorpurchasesgoodsfromanothercountry.C、Theformsofmunicationareexternalandinternalandformalandinformal.答案：C15.Toavoidbeingamunicationbarrier,extrovertsneedtomakesure______.A、theyspeakbeforetheythinkB、theyspeakastheythinkC、theythinkbeforetheyspeak答案：C16.Transitionwordsandphrasesarenecessarybecausethey______.A、connectsentencesandparagraphsbyshowingrelationshipbetweenthemB、directlyshowthemainideasC、indicatethesupportinginformation答案：A17.Thepurposesofreportsare______.A、informationalB、analyticalC、informationalandanalytical答案：C18.Adocumentscancreatea(an)______barrierifitissmudged,containserrorsincontent,spelling,orgrammar.A、externalB、internalC、formal答案：A19.Whattypeofmessageshouldyousendineachofthefollowingsituations?Youwanttowriteyourpany'spresidentandrequestacopyofthepany'sannualreport.A、informal,oral,internalB、formal,written,internalC、informal,written,internal答案：B20.Whichofthefollowingisthestandardpartofabusinessletter?A、Letteraddress.B、Attentionline.C、Enclosurenotation.答案：A21.Whenhandlingdiversity,you’dbetter______inwriting.A、usejudgmentwordsB、useslogansC、replacejudgmentswithfacts答案：C22.下列陈述正确的是：A、Indirectorder,themainideaprecedesitssupportinginformation.B、Generally,businessmunicationsthatcontainpositivemessagesareorganizedindirect-indirectorder.C、Informalreportshavethreemainparts:theopening,thebodyandthefindings.答案：A23.WhichofthefollowingisNOTamethodtoorganizeananalyticalreport?A、Categories.B、Hypotheses.C、Alternatives.答案：A24.下列陈述正确的是：A、Businessmanisabiasedword.B、Actressisanunbiasedword.C、Formalreportsusuallyarewritteninapersonalstyle,usingfirst-personpronounssuchasI,me,andyou.答案：A25.______municationthathelpstodevelopabetterrelationshipbetweenyouandyourreceiverbuildsgoodwill.A、nyB、SomeC、No答案：A26.Whatisaninternalbarriertomunication?A、barrierthatexistsoutsideofthereceiverandoutsideofthesender.B、arrierthatexistswithinthereceiverorwithinofthesender.C、afactorthatinterruptsthemunicaitonprocess答案：B27.Ifverbalandnon-verbalsymbolsinthesender’smessageconflict,receiversgenerally________.A、believethenon-verbalsymbolsovertheverbalsymbolsB、elievetheverbalsymbolsoverthenon-verbalsymbolsC、don’tknowwhichtobelieve答案：A28.下列陈述正确的是：A、Minutesareonlysenttothemeetingparticipants.B、Identifyingthescopeofareportenablesthereportwritertodeterminehowmuchmoneytospendongatheringfacts.C、Thepurposesofmunicationaretoestablishgoodwill,persuade,obtainorshareinformation,establishpersonaleffectiveness,andbuildself-esteem.答案：C29.下列陈述正确的是：A、Placethekeyboardoperator’sreferenceininitialsadoublespacebelowthebodyintraditionalmemoformat.B、ecauseofitsunplicatedformat,thetraditionalmemostyleisproducedmoreeasilyonaputer.C、Wordprocessingisthesameasinformationprocessing.答案：A30.AmemotellingemployeesthatthenewsupervisorisBethKirkistoA、dviseB、informC、record答案：B31.Inaletter,“Sincerelyyours”is________.A、theplementarycloseB、thesalutationC、theletteraddress答案：A32.下列陈述正确的是：A、Thesalutationandplimentarycloseareomittedinthesimplifiedblockformat.B、Whengivingthenegativemessage,thesendershouldavoidusingpositivelanguage.C、Informationisimportant,butthekeyishowtolearnit.答案：A33.Cross-culturemunicationis_____bywhichtwoindividualswhodonotbelongtothesameculturemunicatewitheachother,eitherorallyorinwriting.A、processB、abeginningC、aterminal答案：A34.WhichofthefollowingisNOTtheprocessforplanningallmessagesininternaldocuments?A、TogainattentionB、ToidentifytheobjectiveandthemainideaC、Todeterminethesupportinginformation答案：A35.Aofaneffectiveteamisnotafraidtoquestionineffectivetechniquesorstrategies.Heorsheisalwaystryingtoimprovetheteam.A、thinkerB、supporterC、hallenger答案：C36.Informationisoneof______wehave.A、themostvaluableresourcesB、themorevaluableresourceC、themostvaluableresource答案：A37.下列陈述正确的是：A、Theminutesshouldreflectanytopicsthatwerediscussedoutoforder.B、Allgoodwilllettersrequiresupportinginformation.C、Externalmunicationoriginateswithinanorganizationandissenttoreceiverswithintheorganization.答案：A38.Which'ofthefollowingshouldbepartofaninformationalreport?A、factsB、conclusionsC、remendations答案：A39.Tomunicateeffectively,thesendermust________.A、useaudienceanalysis,examinethemessage’senvironment,encourageandinterpretfeedbackB、useaudienceanalysis,readandlisteneffectivelyC、useaudienceanalysisandovereexternalandinternalbarrierstomunicate答案：C40.WhatisNOTincludedinthestageofplanningamessage?A、Toidentifytheobjective.B、Todeterminethemainidea.C、Toevaluatethemessage.答案：C41.Aconversationbetweensupervisorsofdifferingdepartmentsisa________munication.A、downwardB、upwardC、lateral答案：C42.下列陈述正确的是：A、Becauseofitsunplicatedformat,thetraditionalmemostyleisproducedmoreeasilyonaputer.B、Usetheindirectorderforletterswithapositivemessage.C、Usedirectorderwhenyouexpectyourreadertobereceptivetoyourreport.答案：C43.下列陈述正确的是：A、nagendaistheorderofbusinessforameeting.B、Inplanninganagenda,donotconsidernewbusinessatthistime.C、Forthereasonsofthenegativemessagetobeeffective,theymustbesender-oriented.答案：A44.Whengreeting,a(an)________mayfoldpalmstogetherbelowhisorherchinandnodorbowslightly.A、FrenchB、JapaneseC、Indian答案：C45.下列陈述正确的是：A、Flightattendantisunbiasedwords.B、Supervisorisabiasedword.C、Therearetwoparticipantsinthemunicationprocess:themessageandthereceiver.答案：A46.Whichofthefollowingwouldbethebestbeginningforanacknowledgment?A、Thankyouforyourorder.Yourbusinessissincerelyappreciated.B、HereatABCpany,wesincerelyappreciateyourbusiness.C、Ireceivedyourorderfor15speakersets.答案：C47.WhichofthefollowingisNOTthestepforplanninglettersthatcontainaneutralorpositivemessage?A、Toidentifytheletter’sobjectiveandthemainidea.B、Todetermineitssupportinginformation.C、Toendthelettercourteously.答案：C48.Themodeasenderselectstosendamessageiscalled______.A、informationB、channelC、feedback答案：B49.Whichofthefollowngstatesmnetsbestdefinesmunication?A、Thesendingofmessages.B、Thesendingandinterretingofmessages.C、Thesendingandreceivingofmessages.答案：C50.Whichsentenceisgoodopeningforaresponsetoarequestforcustomercreditinformation?A、Weappreciateyourconfidenceinourcreditinformation.B、ThankyouforrequestingcreditinformationonJohnRogers.C、ThecreditinformationonJohnRogersisenclosed.答案：C51.Inthemunicationprocess,whichofthefollowingisamajorresponsibilityofthereceiver?A、nalyzingthesenderB、leadingeffectivelyC、assessingthemessage’senvironment答案：B52.下列陈述正确的是：A、Inbusinessmunication,youshouldwriteinformalsentencesratherthaninaflowing,conversationalstyle.B、Ahypothesisisapossiblecauseorexplanationforaproblem.C、Onceyourunyourwordprocessor’sspellchecker,yourwritingwillbefreeofspellingerrors.答案：B53.下列陈述正确的是：A、Themostmonerrorsfoundwhenproofreadingareword/letteromissionsoradditions,transposedlettersandmisspelling.B、Usingonlyshort,simplesentencesisbestforbusinessmessages.C、Afriendshiplettermusthavesupportinginformation.答案：A54.下列陈述正确的是：A、Writingacontinuousemailmessageinonelongparagraphmaymakeyourreaderinterested.B、Allgoodwilllettersrequiresupportinginformation.C、Manuscriptreportsusuallyarelongerthanmemoorletterreportsbutnotaslongasformalreports.答案：C55.Whichofthefollowingsentencesusespositivelanguage?A、Don’thandinyourassignmentuntilitisfinished.B、Ifyourcamerawerestillunderwarranty,itwouldbereplaced.C、Wecan'tsendyouthepaperyourequestedbecausewearesoldout.答案：B56.Whichofthefollowingsentencesshowsracebias?A、Thestudentsuffersfromseriousheartattack.B、HaveyoumetmyAsianAmericanfriend?C、Wehiredafemalelawyertosuethecase.答案：B57.下列陈述正确的是：A、Intheblockformatofletterformats,alllinesbeginatleftmargin.B、Aclaimlettershouldbewrittenintheindirectorderwhenthesenderasksforarefund.C、Informalmunicationtravelsthroughestablishedlinesofauthority,butformalmunicationdoesnotfollowtheselines.答案：A58.下列陈述正确的是：A、ctressisanunbiasedword.B、Letterswithaneutralorpositivemessagearewritteninthedirectorder.C、ulturaldiversityisthemostmonandmostimportanttypeofdiversityfoundintheAmericanworkplace.答案：B59.下列陈述正确的是：A、llbusinessmessagesshouldpromotegoodwill.B、Thesupportinginformationcontainsthemainidea.C、Ananalyticalreportindirectorderstartswiththeintroduction,followedbyfindings,andthenthemainidea.答案：A60.Theendoftheminutesshouldshowthesignatureof______.A、thepersonwhopresidedoverthemeetingB、thepersonwhosentouttheagendaC、thepersonwhorecordedtheminutes答案：C61.Whichofthefollowingisareceiver-orientedstatement?A、IgrantyourrequestforvacationfromtheweekofAugust14th.B、Wemakeeveryefforttoserveourclientsefficientlyandattheirconvenience.C、Asourguest,youwillreceivetheattentionthatyoudeserve.答案：C62.下列陈述正确的是：A、Generally,businessmunicationsthatcontainpositivemessagesareorganizedindirect-indirectorder.B、Lettersthatcontainanegativemessagearewritteninindirectorder.C、ItisbesttoavoiddrawingpicturesforpeoplewhosefirstlanguageisnotEnglish;theywillmorethanlikelybeinsulted.答案：B63.Whichofthefollowingisthestandardpartofabusinessletter?A、Subjectline.B、Enclosurenotation.C、plimentaryclose.答案：C64.Whattypeofmessageshouldyousendineachofthefollowingsituations?YouwanttoaskacoworkertoplaytennisonSaturdaymorning.A、informal,oral,internalB、formal,written,internalC、informal,written,internal答案：A65.下列陈述正确的是：A、Ingoodbusinesswriting,thewritersometimesaddressesthereceiverbyname.B、Inbusinessmunication,youshouldwriteinformalsentencesratherthaninaflowing,conversationalstyle.C、Understandingpeopleinstereotypeishelpfultoeffectivemunication.答案：A66.Thereareatleast______differentculturesintheUnitedStates.A、100B、200C、300答案：C67.Whichofthefollowingisasupplementarypartofaformalreport?A、executiveabstractB、ibliographyC、tableofcontents答案：B68.WhatisNOTincludedinthepurposeofmunication?A、Toestablishgoodwill.B、Tobuildself-esteem.C、Topracticeusinglanguageaccurately.答案：C69.WhichofthefollowingisNOTthestrategyforeffectiveglobalmunication?A、Beadaptableinyourmunicationstyle.B、UseyourbestEnglishspeakinghabits.C、Useacronymsslangandjargon.答案：C70.下列陈述正确的是：A、Inplanninganagenda,donotconsidernewbusinessatthistime.B、Whengivingthenegativemessage,thesendershouldavoidusingpositivelanguage.C、Abibliographyliststhesourcesoftheinformationinaformalreport.答案：C71.Whatisabarriertomunication?A、Wegothroughthementalprocesssofastthatwedonotrealizeweareusingaprocess.B、Ourpersonal,academic,andprofessionallivesdependuponit.C、afactorthatinterruptsthemunicaitonprocess答案：C72.Theheadingofamemointraditionalformatconsistsof______.A、TO,FROM,DATE,andTOPIClinesB、TO,FROM,DATE,andSUBJECTlinesC、TO,FROM,DATE,andDISTRIBUTIONlines答案：B73.municationskillsincludetheabilitytouselanguageaccurately—______.A、usepropergrammarB、choosewordspreciselyC、BothAandB答案：C判断题1.Secondaryresearchinvolveslocatedatathatalreadybeengatheredandreported.A、正确B、错误答案：A2.Allgoodwilllettersrequiresupportinginformation.A、正确B、错误答案：B3.请判断译文是否正确：Ifthereportisroutineorifyouexpectthereadertorespondfavorably,usethedirectorderandpresentthemainideafirst.Useindirectorderwhenyouexpectanunfavorableresponseorwhenthereceivermayneedpersuasiontoacceptthemainidea.如果报告是一份例行公事，或如果你估计报告阅读人会赞同这份报告，使用直接顺序，即在报告开头列出报告的主要内容。当你觉得报告阅读人会不赞同这份报告，或者你需要说服他，那就使用间接顺序。A、正确B、错误答案：A4.请判断译文是否正确：Meetingsareanimportantmethodofexchanginginformationinanybusinesssetting.Thereareboardmeetings,conferences,trainingsessions,andstaffmeetings.Ameetingmayconsitofasupervisorandoneemployee,agroupofcolleagues,oremployeesandtheirvendorsorclients.开始撰写报告前，必须先做一些准备工作。即使是简要报告情况，也必须收集有关材料，然后进行整理使之合乎逻辑，容易理解。A、正确B、错误答案：B5.Minutesaretheofficialrecordoftheproceedingsofameeting.A、正确B、错误答案：A6.Aformalreporthastwomaindivisions:preliminarypartsandbody.A、正确B、错误答案：A7.Manyemailusershatereceivingspamor“junkmail”.A、正确B、错误答案：A8.Evenasimplegesturesuchasawaveorasmilecanmeandifferentthingstopeopleofdifferentcultures.A、正确B、错误答案：A9.Informationisimportant,butthekeyishowtolearnit.A、正确B、错误答案：B10.Aclaimlettershouldbewrittenintheindirectorderwhenthesenderasksforarefund.A、正确B、错误答案：B11.Proofreadingthehardcopy,evenafterproofingonscreen,ensurestheaccuracyofadocument.A、正确B、错误答案：A12.请判断译文是否正确：Thetoneofaletterthatcontainsanegativemessageshouldreflectasincereconcernforthereceiver'sinterests.Youraimistopresenttheunfavorablenewspositivelyandinamannerthereceiverwillviewasfairand,ifpossible,inthereceiver'sbestinterests.目前，两种最常见的内部檔——即用于机构内部的文件——是备忘录和电子邮件。备忘录是一种在公司内部使用的、传统的（业务）檔。然而，随着网络技术的出现，电子邮件作为交流手段正在迅速取代备忘录。A、正确B、错误答案：B13.Inroutinerequests,thereceiverviewsthemainideaoftheletterneutrally.A、正确B、错误答案：A14.请判断译文是否正确：Ashumans,wehavetwomeansbv.Which.tncPnd.Messagesandtwomeansbywhichwereceivethem.To-sendmessages,wespeakandwrite,thesemessagesareacpaniedbynonverbalsymbols.Toreceivemessage,wereadorlisten.我们人类发出讯息时有两种途径，我们通过说和写发出讯息，这些讯息会伴有一些非语言符号。我们通过读和听接收讯息。A、正确B、错误答案：A15.OmitTO,FROM,DATEandSUBJECTinthesimplifiedmemoformat.A、正确B、错误答案：A16.Anagendaistheorderofbusinessforameeting.A、正确B、错误答案：A17.Aparagraphmusthaveatleast3sentencestobeplete.A、正确B、错误答案：B18.Identifyingthescopeofareportenablesthereportwritertodeterminehowmuchmoneytospendongatheringfacts.A、正确B、错误答案：B19.请判断译文是否正确：Mostbusinessreportsareinformalreportsandhaveoneoftwopurposes.Theypresentinformationthathasbeenrequested,ortheyanalyzeaproblemandreportthefindings.Theorganizationandtheformatofthesereportsvarydependingonthenatureofthemessageandthepeoplewhowillreceivethem.大多数业务报告是非正式报告，而且只有一两个目的。它们提供所要求的信息，或分析问题并报告调查结果。这类报告的结构和形式随材料的性质和接收者的不同而变化。A、正确B、错误答案：A20.Supervisorisabiasedword.A、正确B、错误答案：B21.Bothamemooftransmittalandaletteroftransmittalcanbeusedforinformalreports.A、正确B、错误答案：A22.Theminutesshouldreflectanytopicsthatwerediscussedoutoforder.A、正确B、错误答案：A23.Thebodyoftheminutesisorganizedaccordingtotheorderinwhichtopicswerediscussed.A、正确B、错误答案：A24.请判断译文是否正确：Inapersonalsetting,listeningdeepensrelationships.Thepoweroflisteninginourpersonalrelationshipsisimmense.Whenwelistentosomeone,wearesayingnonverbally,“Youareimportant.”Thefailuretolistensendsamessagetoapersonthatheorsheisunimportant.开始撰写报告前，必须先做一些准备工作。即使是简要报告情况，也必须收集有关材料，然后进行整理使之合乎逻辑，容易理解。A、正确B、错误答案：B25.Becarefulinanemailnottorambleorconstantlychangesubjects.A、正确B、错误答案：A26.请判断译文是否正确：Meetingsareanimportantmethodofexchanginginformationinanybusinesssetting.Thereareboardmeetings,conferences,trainingsessions,andstaffmeetings.Ameetingmayconsistofasupervisorandoneemployee,agroupofcolleagues,oremployeesandtheirvendorsorclients.一封含有负面信息的信函传达的是令接收者失望的信息，如：拒绝要求，谢绝提供信息，拒绝信贷服务，或拒绝一项提议。这类信函要求仔细构思和组织，以在传达令人失望的消息的同时，还能保持善意。A、正确B、错误答案：B27.Onceyourunyourwordprocessor’sspellchecker,yourwritingwillbefreeofspellingerrors.A、正确B、错误答案：B28.Thetwomostmoninternaldocumentsthosewrittenforusewithinanorganizationarememosandemailmessages.Thememoisabusinessdocumentthathastraditionallybeenthemostmonmunicationinsideapany'swalls.However,withtheadventofInternettechnology,electronicallysentemailmessagesarequicklyreplacingthememoasthemunicationofchoice.在与来自不同文化背景的人进行交流时，交流技巧尤为重要。在交流中，不仅需要有效的写和说的能力，还需具有感知力、理解力和忍耐力。A、正确B、错误答案：B29.Ahypothesisisapossiblecauseorexplanationforaproblem.A、正确B、错误答案：A30.Inplanninganagenda,donotconsidernewbusinessatthistime.A、正确B、错误答案：B31.Onceyourunyourwordprocessor’sspellchecker,yourwritingwillbefreeofspellingerrors.A、正确B、错误答案：B32.Themainideaisthecentralthemeorthemostimportantthoughtofamessage.A、正确B、错误答案：A33.Aletterisaformatthatismoninthebusinessworld.A、正确B、错误答案：A34.Actressisanunbiasedword.A、正确B、错误答案：B35.Inbusinessmunication,youshouldwriteinformalsentencesratherthaninaflowing,conversationalstyle.A、正确B、错误答案：B36.TheEnglishlanguageisthemostwidelyusedlanguageintheworld.A、正确B、错误答案：B37.Alettercontainsbothverbalandnonverbalsymbols.A、正确B、错误答案：A38.Aneffectiveworkteamgoesthroughaprocessofdevelopmentthatinvolvesgettingacquainted,establishingroles,andcarryingouttasks.A、正确B、错误答案：A39.Stereotypeshelpusunderstandothergroupsofpeople,evenwithoutgettingtoknowindividualswithinthegroup.A、正确B、错误答案：B40.Ifthereceiverisill,listeningskillsarepositivelyaffected.A、正确B、错误答案：B41.Intheblockformatofletterformats,alllinesbeginatleftmargin.A、正确B、错误答案：A42.Theformsofmunicationareexternalandinternalandformalandinformal.A、正确B、错误答案：A43.Indirectorder,themainideaprecedesitssupportinginformation.A、正确B、错误答案：A44.Ingoodbusinesswriting,thewritersometimesaddressesthereceiverbyname.A、正确B、错误答案：A45.Anagendashouldincludethemeeting’sdate,time,andplace.A、正确B、错误答案：A46.Allbusinessmessagesshouldpromotegoodwill.A、正确B、错误答案：A47.请判断译文是否正确：Alettercontaininganegativemessageconveysnewsthatwilldisappointthereceiver.Lettersthatdenyrequests,declinetosupplyinformation,refusecredit,orrejectaproposalareexamplesofthistypeofletter.Carefulplanningandorganizingarerequiredtoconveythedisappointingnewsandyetmaintaingoodwill.报告是一种檔，为一组特定人群提供关于需要考虑的特殊环境或问题的事实。报告是业务工具，使管理者决策或解决问题成为可能。报告可以根据其文体、目标和格式分类。A、正确B、错误答案：B48.Amultinationalpanysimplysellsproductsorpurchasesgoodsfromanothercountry.A、正确B、错误答案：B49.Inanorderletter,someofthesupportinginformationshouldbeplacedintables.A、正确B、错误答案：A50.Externalmunicationoriginateswithinanorganizationandissenttoreceiverswithintheorganization.A、正确B、错误答案：B51.ThebusinessenvironmentintheUnitedStatesissodominatedbywhiteAmericans.A、正确B、错误答案：B52.Afriendshiplettermusthavesupportinginformation.A、正确B、错误答案：B53.请判断译文是否正确：Meetingsareanimportantmethodofexchanginginformationinanybusinesssetting.Thereareboardmeetings,conferences,trainingsessions,andstaffmeetings.Ameetingmayconsistofasupervisorandoneemployee,agroupofcolleagues,oremployeesandtheirvendorsorclients.会议是商务环境中一种重要的交换信息的方式。会议的类型有董事会、业务会、培训会和全体职员会。一次会议的参加者可能会由一名主管、一名雇员、一部分同事、或业务员以及他们的供货方或客户所组成。A、正确B、错误答案：A54.请判断译文是否正确：Areportisadocumentthatprovidesthefactsaboutaspecificsituationorproblemforconsiderationbyaspecificgroupofpeople.Reportsarebusinesstoolsthatenablemanagerstomakedecisionsorsolveproblems.Reportscanbeclassifiedaccordingtotheirstyle,purpose,andformat.含有负面信息的信函的语气应该反映对于接收者利益真诚的关心。你的目的是以较好的方式，以一种接收者认为是公平的方式表达不利的信息，并且，如有可能，以接收者的最大利益为出发点。A、正确B、错误答案：B55.Aformalreporthasthreemaindivisions:preliminaryparts,body,andsupplementaryparts.A、正确B、错误答案：A56.Eachlineintheenvelopeaddressisseparatedbyonedoublespace.A、正确B、错误答案：B57.Thedirect-indirectorderisbestwhenthewriterhasbothpositiveandnegativemessagestomunicate.A、正确B、错误答案：A58.请判断译文是否正确：Understandingyourresponsibilitiesasaparticipantinmunication,understandingtheformsofmunication,andbeingawareofbarrierstoeffectivemunicationwillaidyouinbeingabettermunicator.理解作为交流参与者的责任，理解交流的形式，认识妨碍有效交流的种种问题将有助于你成为一个善于交流的人。A、正确B、错误答案：A59.请判断译文是否正确：YourabilitytoestablishandbuildrelationshipsaffectseveryaspectOfyourlife．Whetherinyoursocial，academic，Or．professionallife，thisabilitydeterminesthedepthOfyourrelationshipsyou’reyourfriends，lovedones，family，classmates，andcoworkers．建立关系的能力会影响到你生活的各个方面。不论是在社交、学业和职业方面，这种能力都决定着你与你的朋友、你所爱的人、你的家人、同学、同事的关系的紧密程度。A、正确B、错误答案：A60.Placethekeyboardoperator’sreferenceininitialsadoublespacebelowthebodyintraditionalmemoformat.A、正确B、错误答案：A61.Forthereasonsofthenegativemessagetobeeffective,theymustbesender-oriented.A、正确B、错误答案：B62.Dataleadtoconclusions;conclusionsleadtoremendations.A、正确B、错误答案：A63.Allbusinessmessagesshouldpromotegoodwill.A、正确B、错误答案：A64.Ahypothesisisapossibleexplanationofaproblem.A、正确B、错误答案：A65.Informalmunicationtravelsthroughestablishedlinesofauthority,butformalmunicationdoesnotfollowtheselines.A、正确B、错误答案：B66.请判断译文是否正确：Successfulteamsaremadeupofindividualswhohavedifferentbackgrounds.Inanorganization,effectiveworkteamshavetobebasedonfunction,purpose,orindividualexpertiseratherthanonpersonality.为了避免啰嗦，要使用主动语态，而不要使用被动语态。使用主动语态有助于直接表达你的意思，也可以避免句子过