《酒店专业英语（一）》课件-初识酒店Getting to know hotels

IntroductiontoHotels

酒店概述

GettingtoKnowHotels

初认酒店

LearningObjectivesGettoknowtheideaofahotel;

认知酒店概念Learnbasicdepartments,hoteltypesandsomenotablebrands.了解酒店的主要部门、类型和一些知名的酒店品牌。Whatisahotel?Ahotelisanestablishmentthatprovideslodging,meals,andotherguestservices,likebusinesscenter,childcare,meetingrooms,stores,swimmingpools,etc.Differenthotelsmeetthedifferentneedsofthecustomers.

酒店是一个为客人提供住宿、膳食及其他服务的企业,如商务中心、儿童托管、会议室、商店、游泳池等等。不同的酒店满足不同客户的需求。

Thepurposeofahotelistocreateahomeawayfromhomeforallthetravelingguestswhoneedrest,foodanddrink.Ahotelwillenjoygreaterfinancialsuccessonlywiththegreatersatisfactiontheguestsreceivefromthehomeawayfromhome.

酒店的目的是为了给需要休憩、食物的旅客创造一个家外之家。只有让旅客对从这个“家外之家”得到的服务倍加满意,酒店才能获得更多的经济效益。

BasicDepartmentsofaHotel酒店主要部门FrontOffice(FO)前厅部HousekeepingDepartment(HSKP)客房部FoodandBeverageDepartment(F&B)餐饮部BusinessCenter(BC)商务中心Concierge(CON)礼宾部EngineeringDepartment(ENG)工程部HumanResources(HR)人力资源部SecurityDepartment(SEC)保安部FinanceDepartment(FN)财务部SalesandMarketingDepartment(S&M)销售部RecreationandEntertainmentDepartment(ENT)康乐部HotelTypea.Motel=MotorHotel汽车旅馆:ahotelwithparkingfacilitiesandotherservicestomotorists,andusuallyhasaparkingareaformotorvehicles.

拥有泊车设施，通常为驾车人士车辆提供停车服务。b.CommercialHotel商务酒店:normallysituatedinthetowncenter.Abusinesshotelisahotelthatspecificallycaterstotheneedsofbusinesscustomers.Itusuallyhaslargerbusinessfacilities,andmoreconferenceroomsandfunctionroomsthanahoteldesignedfortourists.商务酒店通常位于城镇中心,满足商务人士特别的服务需求。它拥有商务设施以及比其他旅游酒店更多的会议室和功能厅。c.Resorthotel度假酒店:usuallysituatedatatouristresort,bytheseaorinthemountains.Thehotelcaterstotheneedsofpeopleonholidaywhostayforalongerperiod.通常位于旅游度假区,靠近海边或在山区。酒店迎合度假人士较长时间的逗留需要HotelTyped.AirportHotel机场酒店:situatednearanairport.Thehotelcaterstotheneedsofairlinestaffandpeopletravelingbyairwhoonlystayforonenight.靠近机场。迎合航班机组人员和乘坐飞机旅行的客人逗留一晚的需求e.CongressHotel会议酒店:ahotelwithmeetingandexhibitionfacilities,audiovisualequipmentandbanquetroomsforlargeandsmallgroups.具有会议和展览设施,视听设备和满足大小团体的宴会厅。f.HolidayVillage度假村normallywithcookingfacilities,anumberofsmallindividualcottagesorsmallhouses.

通常配有烹饪设施和许多单栋的小别墅或小房子HotelTypeg.YouthHostel青年旅舍:popularamongtheyoungtravelers.Thishotelusuallyprovidesbudget-oriented,sociableaccommodationwhereguestscanrentabed,adormitoryandshareabathroom,loungeandsometimesakitchen.Roomscanbemixedorsingle-sex,althoughprivateroomsmayalsobeavailable.深受青年旅游者喜爱。通常提供经济型、社交型住宿。客人可以租用床位、宿舍，共用浴室、休息室和厨房。房间是男女混合或单一性别使用，但也提供私人房间。h.Inn快捷旅馆:Innsaregeneralestablishmentsorbuildingswheretravelerscanseeklodgingand,usually,foodanddrink.Theyaretypicallylocatedinthecountryoralongahighway.

通常为旅客提供住宿、餐饮设施，位于乡村区域或公路沿线。MakeaDecisionWearecollegestudentsandwehavebeenhikingfromTaishanMountain.Weneedacheapplacewherewecanstayovernight.

我们是大学生,一直在泰山做徒步旅行。我们需要便宜的地方过夜。Whattypeofhotelissuitable?Top10HotelBrandsintheWorldNo.1Inter-Continental洲际酒店集团No.2CendantCorporation胜腾集团No.3Marriott万豪国际集团No.4ACCOR雅高No5HiltonInternational希尔顿国际No.6ChoiceHotelsInternational

精选国际酒店No.7BestWesternInternational,Inc.

最佳西方国际集团No.8Starwoodhotels&ResortsWorldwide喜达屋国际酒店集团No.9CarlsonHotelsWorldwide

卡尔森酒店集团No.10HyattHotels