MOOC 空中乘务情境会话（双语教学）-江苏工程职业技术学院 中国大学慕课答案

MOOC空中乘务情境会话（双语教学）-江苏工程职业技术学院中国大学慕课答案10随堂测试1、问题：Howtogreetpassengersduringboardingservice?选项：A、Welcomeabroad.B、Welcometotheflight.C、WelcometoAirChina.D、Seeyou.正确答案:【Welcomeabroad.#Welcometotheflight.#WelcometoAirChina.】2、问题：（中译英）您的座位在机舱前部。Yourseatisintherearofthecabin.选项：A、正确B、错误正确答案:【错误】3、问题：客舱登机服务中，对于头等舱的旅客，需要直接引导其入座。选项：A、正确B、错误正确答案:【正确】11随堂测验1、问题：（中译英）能不能麻烦您换个座位？选项：A、Couldyoudomeafavor?B、I’mafraidyoumayhavetakenawrongseat.C、Wouldyoubekindenoughtochangetoanotherseat?D、MayIseeyourboardingpass,please?正确答案:【Wouldyoubekindenoughtochangetoanotherseat?】2、问题：HowtoreplywhenpassengersaskFAtohelpthemwiththeirseat?选项：A、MayIseeyourboardingpass,please?B、CouldIhavealookatyourboardingcard?C、Ofcourse.D、I’mafraidIcan't.正确答案:【MayIseeyourboardingpass,please?#CouldIhavealookatyourboardingcard?#Ofcourse.】3、问题：可以将行走障碍旅客安排在应急出口座位。选项：A、正确B、错误正确答案:【错误】11随堂测验1、问题：多少寸以下的箱子可以携带上飞机？选项：A、20寸B、24寸C、26寸D、28寸正确答案:【20寸】2、问题：LeavethebaggageatthevacantseatsnexttoEmergencyExitSeat.选项：A、正确B、错误正确答案:【错误】3、问题：Insertthebagundertheseatinfrontofyou.选项：A、正确B、错误正确答案:【正确】11随堂测验1、问题：WhatinformationdoesFAneedtogetincasepassengerslosetheirbelongings?选项：A、NameB、PhonenumberC、PassportD、Everythingaboutthemissingluggage正确答案:【Name#Phonenumber#Everythingaboutthemissingluggage】2、问题：Howtocomfortpassengersiftheygetthingslost?选项：A、I'msorrytohearthat.B、Wewilltryourbesttohelpyou.C、Thankyouverymuch.D、Idon'tknow.正确答案:【I'msorrytohearthat.#Wewilltryourbesttohelpyou.】3、问题：如果旅客的物品可能在飞机上遗失，可以通过哪些方式帮助其寻找？选项：A、请机长联系地勤人员。B、机上广播。C、协助周边寻找。D、对机上旅客进行搜查。正确答案:【机上广播。#协助周边寻找。】作业一测试一1、问题：（中译英）您的座位在机舱后部。选项：A、Yourseatisinthefrontofthecabin.B、Yourseatisintherearofthecabin.C、Yourseatisinthemiddleofthecabin.D、Yourseatnumberis28C.正确答案:【Yourseatisintherearofthecabin.】2、问题：下列物品，哪个不属于乘务员航前准备的必需品？选项：A、B、C、D、正确答案:【】3、问题：Howtoinformpassengersthatthey’vetakenthewrongseat?选项：A、Iwillseeifthereisanyvacantseat.B、I’mafraidyoumayhavetakenawrongseat.C、Welcometotheflight.D、I’mafraidyouareinthewrongseat.正确答案:【I’mafraidyoumayhavetakenawrongseat.#I’mafraidyouareinthewrongseat.】4、问题：我国四大航空公司的英文分别是？选项：A、AirChinaB、ChinaEasternC、ChinaSouthernD、HainanAirlines正确答案:【AirChina#ChinaEastern#ChinaSouthern#HainanAirlines】5、问题：Ablindmancansitattheemergencyexitrow.选项：A、正确B、错误正确答案:【错误】6、问题：Passengerscanexchangeseatswithoutpermission.选项：A、正确B、错误正确答案:【错误】9随堂测验1、问题：Whatinformationneedwegiveduringtheannouncement?选项：A、flightnumberB、destinationC、distanceD、time正确答案:【flightnumber#destination#distance#time】2、问题：Whatwillbemostfrequentlymentionedduringsafetycheckannouncement?选项：A、seatbeltB、seatbackC、traytableD、windowshade正确答案:【seatbelt#seatback#traytable#windowshade】3、问题：中译英：欢迎乘坐CA1501次航班前往上海。WelcomeyouaboardflightCA1501toShanghai.选项：A、正确B、错误正确答案:【正确】10随堂测验1、问题：Whentofastentheseatbelt?选项：A、fortake-offB、forlandingC、duringairturbulenceD、whenevertheFastenSeatBeltsignison正确答案:【fortake-off#forlanding#duringairturbulence#whenevertheFastenSeatBeltsignison】2、问题：发生紧急状况时，面罩会自动脱落，如果有小孩随行，应当先帮助小孩戴上氧气面罩，然后再自己戴。选项：A、正确B、错误正确答案:【错误】3、问题：Howtoputonthelifevest?slipitoverthehead；fastenthebuckles；pullthestrapstightaroundthewaist选项：A、正确B、错误正确答案:【正确】8随堂测验1、问题：Howtoproperlyaskpassengerstoturnoffmobilephonefortake-off?选项：A、Couldyoupleaseswitchoffyourcellphone?B、Wouldyoupleaseturnoffyourmobilephone?C、Smokingisnotallowed.D、Remote-controlledequipmentisprohibited.正确答案:【Couldyoupleaseswitchoffyourcellphone?#Wouldyoupleaseturnoffyourmobilephone?】2、问题：Whatdevicesarenotpermittedtousefortake-offandlanding?选项：A、mobilephoneB、radiosC、laptopcomputerD、remote-controlledequipment正确答案:【mobilephone#radios#laptopcomputer#remote-controlledequipment】3、问题：飞机起飞时可以使用充电宝给手机充电。选项：A、正确B、错误正确答案:【错误】7随堂测验1、问题：Smokingispermittedinthelavatory.选项：A、正确B、错误正确答案:【错误】2、问题：Thepassengercouldputthebaggageundertheseat.选项：A、正确B、错误正确答案:【正确】3、问题：There’snoneedtoreturntheseatbacktotheuprightpositionbeforetake-off.选项：A、正确B、错误正确答案:【错误】作业二测试二1、问题：Whentofastentheseatbelt?选项：A、fortake-offB、forlandingC、duringairturbulenceD、whenevertheFastenSeatBeltsignison正确答案:【fortake-off#forlanding#duringairturbulence#whenevertheFastenSeatBeltsignison】2、问题：Whatwillbemostfrequentlymentionedduringsafetycheckannouncement?选项：A、seatbeltB、seatbackC、traytableD、windowshade正确答案:【seatbelt#seatback#traytable#windowshade】3、问题：Whatinformationneedwegiveduringtheannouncement?选项：A、flightnumberB、destinationC、distanceD、time正确答案:【flightnumber#destination#distance#time】4、问题：飞机起飞时可以使用充电宝给手机充电。选项：A、正确B、错误正确答案:【错误】5、问题：Smokingispermittedinthelavatory.选项：A、正确B、错误正确答案:【错误】6、问题：There’snoneedtoreturntheseatbacktotheuprightpositionbeforetake-off.选项：A、正确B、错误正确答案:【错误】8随堂测验1、问题：如果需要请求乘务员帮助，应该按什么按钮？选项：A、阅读灯按钮B、椅背调节按钮C、通风口按钮D、呼唤铃按钮正确答案:【呼唤铃按钮】2、问题：Forflightsafety,donotopentheluggagecompartmentduringturbulence.选项：A、正确B、错误正确答案:【正确】3、问题：Whentheseatbeltsignturnson,thelavatorycannotbeused.选项：A、正确B、错误正确答案:【正确】8随堂测验1、问题：Howtoreplywhenthepassengerspressthecallbutton?选项：A、WhatcanIdoforyou?B、Hereyouare.C、Nicetomeetyou.D、Welcomeaboard.正确答案:【WhatcanIdoforyou?】2、问题：Whatkindofentertainmentwillbeprovidedontheplane?选项：A、newspapersB、magazinesC、musicD、video正确答案:【newspapers#magazines#music#video】3、问题：（中译英）我们提供多种类型的音乐。Weprovideseveralkindsofmusic.选项：A、正确B、错误正确答案:【正确】8随堂测验1、问题：Whatispropertosayincaseofservinghotdrinkstothepassenger?选项：A、Becareful.It’shot.B、WhatcanIdoforyou?C、Thankyou.D、Whichdoyouprefer?正确答案:【Becareful.It’shot.】2、问题：Howtoreplywhenthepassengeraskswhetherhecouldaskformore?选项：A、Thankyou.B、Youcouldcallmeifyouwanttorefillit.C、Wewilloffermealservice.D、Wouldyouliketohaveacupofjuice?正确答案:【Youcouldcallmeifyouwanttorefillit.】3、问题：经济舱的酒水可以无限量供应。选项：A、正确B、错误正确答案:【错误】8随堂测验1、问题：Howtoreplyifthepassengerasksforanextrahelping?选项：A、Well.Ineedtoserveallthepassengersfirst.B、Sure.Hereyouare.C、No,youcan’t.D、Definitelynot.正确答案:【Well.Ineedtoserveallthepassengersfirst.】2、问题：Howtoreplyifthepassengerasksforvegetarianfood?选项：A、Enjoyyourmeal.B、Haveyoumentionedyourrequirementwhenbooking?C、Definitelynot.D、Idonotknow.正确答案:【Haveyoumentionedyourrequirementwhenbooking?】3、问题：（中译英）请放下小桌板，调直座椅靠背。选项：A、Pleasereturntheseatbacktotheuprightpositionandlowerthetraytable.B、Pleaseputdownthetraytableandstraightupyourseatback.C、Wehavericeandnoodles.Whichdoyouprefer?D、Wearegoingtoprovidemealservice.正确答案:【Pleasereturntheseatbacktotheuprightpositionandlowerthetraytable.#Pleaseputdownthetraytableandstraightupyourseatback.】7随堂测验1、问题：Howtoreplyifthegoodsthepassengerordersisnotavailable?选项：A、Sorrythatwecan’tgiveyouanydiscount.B、Howwouldyouliketopay?C、I’mafraidthatthisitemiscurrentlysoldout.D、Whichonedoyouprefer?正确答案:【I’mafraidthatthisitemiscurrentlysoldout.】2、问题：可以通过如下渠道购买免税商品。选项：A、出入境机场免税店B、出入境飞机上C、出入境航班航空公司网上预订D、美国各大商场正确答案:【出入境机场免税店#出入境飞机上#出入境航班航空公司网上预订】3、问题：（中译英）这是找零。选项：A、Hello,wouldyouliketobuysomeduty-freegoods?B、WhatcanIdoforyou?C、Hereisyourchange.D、Keepthechange.正确答案:【Hereisyourchange.#Keepthechange.】作业三测试三1、问题：如果需要请求乘务员帮助，应该按什么按钮？选项：A、阅读灯按钮B、椅背调节按钮C、通风口按钮D、呼唤铃按钮正确答案:【呼唤铃按钮】2、问题：Whatispropertosayincaseofservinghotdrinkstothepassenger?选项：A、Becareful.It’shot.B、WhatcanIdoforyou?C、Thankyou.D、Whichdoyouprefer?正确答案:【Becareful.It’shot.】3、问题：Howtoreplyifthepassengerasksforvegetarianfood?选项：A、Enjoyyourmeal.B、Haveyoumentionedyourrequirementwhenbooking?C、Definitelynot.D、Idonotknow.正确答案:【Haveyoumentionedyourrequirementwhenbooking?】4、问题：可以通过如下渠道购买免税商品。选项：A、出入境机场免税店B、出入境航班机上购买C、出入境航班航空公司网上预订D、以上均可以正确答案:【以上均可以】5、问题：Whatkindofentertainmentwillbeprovidedontheplane?选项：A、newspapersB、magazinesC、musicD、video正确答案:【newspapers#magazines#music#video】6、问题：经济舱的酒水可以无限量供应。选项：A、正确B、错误正确答案:【错误】9随堂测验1、问题：飞机下降期间，盥洗室停止使用。选项：A、正确B、错误正确答案:【正确】2、问题：Beforelanding,seatbacksandtablesshouldbereturnedtotheuprightposition.选项：A、正确B、错误正确答案:【正确】3、问题：FastentheseatbeltwhiletheFastenSeatBeltSignison.选项：A、正确B、错误正确答案:【正确】8随堂测验1、问题：Passengerscanleavevaluablebelongingsandimportantdocumentsonplaneduringthestop-over．选项：A、正确B、错误正确答案:【错误】2、问题：Incaseofdelay,passengerscouldaskflightattendantfortheinformationabouthisorhersubsequentflight.选项：A、正确B、错误正确答案:【正确】3、问题：经停航班，有可能出现前段航段由A航空公司承运，后续航段由B航空公司承运的情况。选项：A、正确B、错误正确答案:【错误】作业四测试四1、问题：Passengerscanleavevaluablebelongingsandimportantdocumentsonplaneduringthestop-over.选项：A、正确B、错误正确答案:【错误】2、问题：Incaseofdelay,passengerscouldaskflightattendantfortheinformationabouthisorhersubsequentflight.选项：A、正确B、错误正确答案:【正确】3、问题：经停航班，有可能出现前段航段由A航空公司承运，后续航段由B航空公司承运的情况。选项：A、正确B、错误正确答案:【错误】4、问题：飞机下降期间，盥洗室停止使用。选项：A、正确B、错误正确答案:【正确】5、问题：Beforelanding,seatbacksandtablesshouldbereturnedtotheuprightposition.选项：A、正确B、错误正确答案:【正确】6、问题：FastentheseatbeltwhiletheFastenSeatBeltSignison.选项：A、正确B、错误正确答案:【正确】8随堂测验1、问题：怀孕多少周的旅客需要持有医生出具的许可证明？选项：A、16孕周以上B、32孕周以上C、32孕周至35孕周D、35孕周以上正确答案:【32孕周至35孕周】2、问题：（中译英）请问您有医生开具的可以乘坐飞机的证明吗？选项：A、Pleasepressthecallbuttonaboveyourhead,ifanythingwecandoforyou.B、Couldyoutaketheplane?C、Lavatoryisoverthere.D、Doyouhaveapermittoflybythedoctor?正确答案:【Doyouhaveapermittoflybythedoctor?】3、问题：乘务员应当建议怀孕旅客饮用冰可乐。选项：A、正确B、错误正确答案:【错误】8随堂测验1、问题：（英译中）CanIhelpyouwiththepowderedmilk?选项：A、需要我帮您准备辅食吗？B、需要帮忙倒水吗？C、需要帮忙拿纸巾吗？D、需要我帮您冲泡奶粉吗？正确答案:【需要我帮您冲泡奶粉吗？】2、问题：（英译中）Hemayfeelmorecomfortablewithapacifier.选项：A、咬根磨牙棒试试可能会好些。B、如果吸奶嘴，他可能会舒适些。C、这是航空公司定制的米糊辅食。D、您可以去洗手间给宝宝换尿不湿。正确答案:【如果吸奶嘴，他可能会舒适些。】3、问题：携带婴儿旅客就座后，我们需要为其准备婴儿安全带。选项：A、正确B、错误正确答案:【正确】7随堂测验1、问题：UMrefersto().选项：A、unavailableminorB、unaccompaniedmanC、unaccompaniedminorD、unavailableman正确答案:【unaccompaniedminor】2、问题：Whatwouldbeprovidedforunaccompaniedchildontheplane?选项：A、childpacksB、childmealC、milkpowderD、pacifier正确答案:【childpacks#childmeal】3、问题：无成人陪伴儿童的年龄范围为5-12周岁。选项：A、正确B、错误正确答案:【正确】8随堂测验1、问题：（中译英）您头顶上方的这个是空调旋钮。选项：A、Thecallbuttonisoveryourhead.B、Thelavatoryisinthefrontofthecabin.C、Ontopofyourheadistheairconditionerknob.D、Ontopofyourheadisreadinglight.正确答案:【Ontopofyourheadistheairconditionerknob.】2、问题：（中译英）我们现在进入客舱。请您坐稳扶好。选项：A、Pleaseholdon.Wearedescending.B、Weareenteringthecabinnow.Pleasehangontoyourchair.C、I’lltakeyoudownaftertheplanehasstopped.D、Holdon,please.Thereisairturbulence.正确答案:【Weareenteringthecabinnow.Pleasehangontoyourchair.】3、问题：对于视觉障碍旅客，我们需要介绍如下设施设备。选项：A、呼唤铃B、阅读灯C、空调旋钮D、轮椅正确答案:【呼唤铃#空调旋钮】7随堂测验1、问题：（中译英）洗手间在客舱后部。选项：A、Thelavatoryisinthefrontofthecabin.B、Thetoiletisatthebackofthecabin.C、Thelavatoryisintherearofthecabin.D、Thetoiletisoverthere.正确答案:【Thetoiletisatthebackofthecabin.#Thelavatoryisintherearofthecabin.】2、问题：通常乘务员需要为老年旅客提供毛毯。选项：A、正确B、错误正确答案:【正确】3、问题：如果目的地与客舱内温差较大，飞机下降前乘务员需要提醒并帮助老年旅客增减衣物。选项：A、正确B、错误正确答案:【正确】7随堂测验1、问题：Whatifthepassengersfeelearache?选项：A、Tellthepassengeritisverycommonduringtheflight.B、Advisethepassengertochewgumsorswallow.C、Letthepassengerknowthatitwillbebettersoon.D、Askthepassengertowalkaround.正确答案:【Tellthepassengeritisverycommonduringtheflight.#Advisethepassengertochewgumsorswallow.#Letthepassengerknowthatitwillbebettersoon.】2、问题：Whatifthepassengerisbleeding?选项：A、Washthecuts.B、Wrapupwithgauze.C、Leavethepassengeraside.D、Trytocomfortthepassenger.正确答案:【Washthecuts.#Wrapupwithgauze.#Trytocomfortthepassenger.】3、问题：Whatifthepassengerfeelsheartuncomfortable?选项：A、Noideahowtodealwithit.B、Askthepassengerwhetherheorshebringsanymedicine.C、Giveanannouncementtoseeifthereisadoctoronboard.D、Confirmwhetherthepassengerhaseverfeltheartuncomfortablebefore.正确答案:【Askthepassengerwhetherheorshebringsanymedicine.#Giveanannouncementtoseeifthereisadoctoronboard.#Confirmwhetherthepassengerhaseverfeltheartuncomfortablebefore.】作业五测试五1、问题：怀孕多少周的旅客需要持有医生出具的许可证明？选项：A、16孕周以上B、32孕周以上C、32孕周至35孕周D、35孕周以上正确答案:【32孕周至35孕周】2、问题：UMrefersto().选项：A、unavailableminorB、unaccompaniedmanC、unaccompaniedminorD、unavailableman正确答案:【unaccompaniedminor】3、问题：对于视觉障碍旅客，我们需要介绍如下设施设备。选项：A、呼唤铃B、阅读灯C、空调旋钮D、轮椅正确答案:【呼唤铃#空调旋钮】4、问题：乘务员应当建议怀孕旅客饮用冰可乐。选项：A、正确B、错误正确答案:【错误】5、问题：携带婴儿旅客就座后，我们需要为其准备婴儿安全带。选项：A、正确B、错误正确答案:【正确】6、问题：无成人陪伴儿童的年龄范围为5-12周岁。选项：A、正确B、错误正确答案:【正确】8随堂测验1、问题：WhatwouldbeprovidedwhentheFirst-classpassengertakesaboard?选项：A、newspaperB、hottowelC、slippersD、nothingneedstooffer正确答案:【newspaper#hottowel#slippers】2、问题：Whattoconfirmbeforeputtingthepassenger’scoat?选项：A、Doyouhaveanyvaluablesinyourclothes?B、Arethereanyvaluableitemsinthepocketsthatyou’dliketokeepwithyou?C、Nothingtoconfirm.D、Wouldyoupleasemakesuretherearenovaluableitemsinthepockets?正确答案:【Doyouhaveanyvaluablesinyourclothes?#Arethereanyvaluableitemsinthepocketsthatyou’dliketokeepwithyou?#Wouldyoupleasemakesuretherearenovaluableitemsinthepockets?】3、问题：头等舱旅客登基后，如何问候？选项：A、MayIintroducemyself?B、IamHelen,thecabinmanagerofthisflight.C、It’smypleasuretoprovideyouwithcabinservice.D、Wishyouapleasantjourney.正确答案:【MayIintroducemyself?#IamHelen,thecabinmanagerofthisflight.#It’smypleasuretoprovideyouwithcabinservice.#Wishyouapleasantjourney.】14随堂测验1、问题：（中译英）您好。这是为您准备的酒水单和餐单。选项：A、Excuseme,hereisthewinelistandmenuforyou.B、MayIhelpyouwiththetable?C、MayIpresentittoyounow?D、CanItakeitaway?正确答案:【Excuseme,hereisthewinelistandmenuforyou.】2、问题：WhatwouldbeprovidedforthemealinFirstClass?选项：A、SimilartothatinEconomyClass.B、drinksC、dessertD、maindish正确答案:【drinks#dessert#maindish】3、问题：HowtotaketheorderinFirstClass?选项：A、Hereyouare.B、Whichonewouldyoulike?C、Enjoythemeal.D、Whichonedoyouprefer?正确答案:【Whichonewouldyoulike?#Whichonedoyouprefer?】7随堂测验1、问题：（中译英）张先生，请问您觉得我们在本次航班中的服务怎么样？选项：A、Mr.Zhang,whatdoyouthinkofourcabinserviceduringtheflight?B、Mr.Zhang,howdoyoulikeit?C、It’snicetomeetyou.D、Welcomeaboard,Mr.Zhang.正确答案:【Mr.Zhang,whatdoyouthinkofourcabinserviceduringtheflight?】2、问题：（中译英）请您留下宝贵意见。选项：A、Thankyouverymuchforyourvaluableadvice.B、Couldyouletmeknow?C、Wouldyoupleasegiveussomevaluablesuggestions?D、Couldyoudomeafavor?正确答案:【Wouldyoupleasegiveussomevaluablesuggestions?】3、问题：（中译英）飞机马上就要降落了。选项：A、Theplaneisdescending.B、Wewillbetakingoff.C、Theplanewillbedelayedforawhile.D、Wewillbelandinginashortwhile.正确答案:【Wewillbelandinginashortwhile.】作业六测试六1、问题：（中译英）您好。这是为您准备的酒水单和餐单。选项：A、Excuseme,hereisthewinelistandmenuforyou.B、MayIhelpyouwiththetable?C、MayIpresentittoyounow?D、CanItakeitaway?正确答案:【Excuseme,hereisthewinelistandmenuforyou.】2、问题：（中译英）请您留下宝贵意见。选项：A、Thankyouverymuchforyourvaluableadvice.B、Couldyouletmeknow?C、Wouldyoupleasegiveussomevaluablesuggestions?D、Couldyoudomeafavor?正确答案:【Wouldyoupleasegiveussomevaluablesuggestions?】3、问题：（中译英）飞机马上就要降落了。选项：A、Theplaneisdescending.B、Wewillbetakingoff.C、Theplanewillbedelayedforawhile.D、Wewillbelandinginashortwhile.正确答案:【Wewillbelandinginashortwhile.】4、问题：WhatwouldbeprovidedwhentheFirst-classpassengertakesaboard?()选项：A、newspaperB、hottowelC、slippersD、nothingneedstooffer正确答案:【newspaper#hottowel#slippers】5、问题：头等舱旅客登基后，如何问候？()选项：A、MayIintroducemyself?B、IamHelen,thecabinmanagerofthisflight.C、It’smypleasuretoprovideyouwithcabinservice.D、Wishyouapleasantjourney.正确答案:【MayIintroducemyself?#IamHelen,thecabinmanagerofthisflight.#It’smypleasuretoprovideyouwithcabinservice.#Wishyouapleasantjourney.】6、问题：WhatwouldbeprovidedforthemealinFirstClass?()选项：A、SimilartothatinEconomyClass.B、drinksC、dessertD、maindish正确答案:【drinks#dessert#maindish】10随堂测验1、问题：Howtoinformthepassengerofthedelayincaseofairtrafficcontrol?选项：A、Wearewaitingforairtrafficcontrolclearance.B、Theplanewillbetakingoffsoon.C、Wearesorrytoinformyouthatwewillbedelayed.D、Pleaseremainseated.正确答案:【Wearewaitingforairtrafficcontrolclearance.】2、问题：Howtoproperlysaysorryandthanksincaseofthedelay?选项：A、Wearesorrytoinformyouthattheflighthasbeencancelled.B、Itispitifulthatthegoodsaresoldout.C、Weapologizeforanyinconveniencecausedandthankyouforyourpatienceandunderstanding.D、Wearewaitingforairtrafficcontrolclearance.正确答案:【Weapologizeforanyinconveniencecausedandthankyouforyourpatienceandunderstanding.】3、问题：飞机延误的原因可能有()。选项：A、天气B、飞机机械故障C、空中交通管制行D、行李装载原因正确答案:【天气#飞机机械故障#空中交通管制行#行李装载原因】12随堂测验1、问题：防冲击姿势，我们可能听到的口号有()。选项：A、BRACEFORIMPACTB、HEADSDOWNC、抱紧D、防撞正确答案:【BRACEFORIMPACT#HEADSDOWN#抱紧#防撞】2、问题：Incaseofemergency,donotkeepanythingintheseat-pocket.选项：A、正确B、错误正确答案:【正确】3、问题：Cabinservicewouldbesuspendedduringturbulence.选项：A、正确B、错误正确答案:【正确】8随堂测验1、问题：Howtocomfortincasethatthepassengercomplainsaboutthedelay?选项：A、Wearesorryaboutthat.Thankyouforyourunderstandingandcooperation.B、Wedidn’texpecttodelay,either.C、Youwouldbeinformedifwearegoingtotakeoff.D、Iunderstandyourfeeling.正确答案:【Wearesorryaboutthat.Thankyouforyourunderstandingandcooperation.#Wedidn’texpecttodelay,either.#Youwouldbeinformedifwearegoingtotakeoff.#Iunderstandyourfeeling.】2、问题：旅客产生抱怨的常见原因有（）。选项：A、航班延误B、座位原因C、餐食原因D、行李原因正确答案:【航班延误#座位原因#餐食原因#行李原因】3、问题：当遇到意外情况时，乘务员应当（）。选项：A、主动解答旅客的疑问或抱怨。B、安抚客人情绪。C、必要时主动致歉。D、在力所能及的范围内帮助客人解决问题。正确答案:【主动解答旅客的疑问或抱怨。#安抚客人情绪。#必要时主动致歉。#在力所能及的范围内帮助客人解决问题。】作业七测试七1、问题：飞机延误的原因可能有()。选项：A、天气B、飞机机械故障C、空中交通管制行D、行李装载原因正确答案:【天气#飞机机械故障#空中交通管制行#行李装载原因】2、问题：防冲击姿势，我们可能听到的口号有()。选项：A、BRACEFORIMPACTB、HEADSDOWNC、抱紧D、防撞正确答案:【BRACEFORIMPACT#HEADSDOWN#抱紧#防撞】3、问题：旅客产生抱怨的常见原因有（）。选项：A、航班延误B、座位原因C、餐食原因D、行李原因正确答案:【航班延误#座位原因#餐食原因#行李原因】4、问题：当遇到意外情况时，乘务员应当（）。选项：A、主动解答旅客的疑问或抱怨。B、安抚客人情绪。C、必要时主动致歉。D、在力所能及的范围内帮助客人解决问题。正确答案:【主动解答旅客的疑问或抱怨。#安抚客人情绪。#必要时主动致歉。#在力所能及的范围内帮助客人解决问题。】5、问题：Incaseofemergency,donotkeepanythingintheseat-pocket.选项：A、正确B、错误正确答案:【正确】6、问题：Cabinservicewouldbesuspendedduringturbulence.选项：A、正确B、错误正确答案:【正确】期末考试1、问题：“紧急出口旁的座位”的英文是（）选项：A、frontrowB、windowseatC、aisleseatD、emergencyexitseat正确答案:【emergencyexitseat】2、问题：“候机楼”的英文是（）选项：A、controltowerB、terminalbuildingC、domesticarrivalhallD、internationalarrivalhall正确答案:【terminalbuilding】3、问题：“oversizedbaggage”的中文是（）选项：A、托运行李B、超规行李C、延误的行李D、丢失的行李正确答案:【超规行李】4、问题：“internationalpassenger”的中文是（）选项：A、国内旅客B、转机旅客C、国际旅客D、过境旅客正确答案:【国际旅客】5、问题：“blindpassenger”的中文是（）选项：A、担架旅客B、轮椅旅客C、听说障碍旅客D、视觉障碍旅客正确答案:【视觉障碍旅客】6、问题：（中译英）您好，有什么可以为您效劳的？（）选项：A、Howareyou,Sir?B、Hello,mayIhelpyou?C、Waitforawhile,please.D、Nicetomeetyou.正确答案:【Hello,mayIhelpyou?】7、问题：（英译中）MayIhavealookatyourboardingpass,please?（）选项：A、请出示您的登机牌。B、请出示您的身份证。C、请出示您的护照。D、请出示您的驾照。正确答案:【请出示您的登机牌。】8、问题：Whatispropertosayincaseofservinghotdrinkstothepassenger?（）选项：A、Becareful.It’shot.B、WhatcanIdoforyou?C、Thankyou.D、Whichdoyouprefer?正确答案:【Becareful.It’shot.】9、问题：UMrefersto（）选项：A、unavailableminorB、unaccompaniedmanC、unaccompaniedminorD、unavai