五星级酒店情景英语和相关词汇集锦

酒店各部门实用英语集锦EnglishForStaffAtFrontOffice一、客房物品落地灯STANDINGLIGHT床罩（大）BEDCOVER（BIG）台灯TABLELIGHT床罩（小）BEDCOVER（SMALL）床头灯BETLIGHT床单（大）BEDSHEET（BIG）电视机TVSET床单（小）BEDSHEET（SMALL）冰箱REFRIGERATOR毛毯（大）BLANKET（BIG）电话机TELEPHONE（SET）毛毯（小）BLANKET（SMALL）窗帘遥控器WINDOWCURTAINCONTROLLER浴巾BATHTOWEL电视机遥控器TVREMOTECONTROLLER被套QUILTCASEBAG热水壶THERMOS面巾FACETOWEL麻将灯“MAHJONG”LAMP方巾HANDTOWEL风筒DRYER地巾BATHMAT玻璃镜MIRROR浴袍WRAPPAGE剃须镜BEARDMIRROR枕套PILLOWCASEBAG酒杯GLASS枕心PILLOWCASE有盖茶杯CHINESETEACUP窗帘WINDOWCURTAIN咖啡杯（套）COFFECUP棉被QUILTS漱口杯MOUTHWASHINGCUP浴巾架TOWELTRAY烟灰盅ASHTRAY洁阴露框架YIRENBAOCASING文件夹LEATHERFILE水箱盖WATERTANK（SMALL）酒水表夹MINI-BARSHEETFILE坐厕盖TOILETBOWLCOVER茶盘TEATRAY防滑垫FENDER小藤蓝BAMBOOBASKET（S）服务指南SERVICEGUIDE水果篮FRUITBASKET（S）健康称EXUBERANCEBALANCE衣架HANGER鞋抽SHOESTAKEOUT花瓶VASE衣刷CLOTHESBRUSH藤篮BASKET保温瓶VACUUMBOTTLE每个烟头印EACHBURNMARK晚安卡GOODNIGHTCARD二、接待处词汇RoomRateTariffServiceChargeCompanyNamePrice/RateRegistrationFormAddressRoomCategeorySurnameAccountStandardRoomFristNameKeyCardDeluxeRoomNationalityFrontOfficeDeluxeSuiteSexLobbyExtraBedRoomRateRegisterDateOfBirthGuestSignatureNoteReasonOfStaySettleShareArrivalDateBeverageCashierDepartureDateSafeDepositBoxRule三、常用词汇1、Astandardroomcosts482yuanpernight.标准双人房的房价是每晚482元。2、Asingleroomoradoubleroom?要单人房还是双人房？3、Canyouspellthatforme,please?请您拼一下您的名字好吗？4、CouldIaskyoutoputyournameinblockcapitals?请用大写字母写您的名字好吗？5、CouldIseeourpassport,please?我可以看看您的护照吗？6、CouldIsuggestadoubleroom?要不就请您住个双人房如何？7、Couldyoukeepyourroomkeyuntilyoucheckout?请您在住宿期间自己保管钥匙，直到结帐离开。8、Couldyoupleaseputyournationalityhere,sir?先生，请您将您的国籍写在这儿，好吗？9、Couldyousignyourname,please?请您签一下名，可以吗？10、Don’tworry,yourluggagewillbesentupatonce.别担心，您的行李很快就会送上去的。11、Waitamoment,please.Letmecontactmymanager.请稍等，让我与找一下我的经理。12、Enjoyyourstaywithus.祝您在这里住得愉快。13、ForasingleroomthepricewouldbeRMB235yuan.单人房间的价格是人民币235元。14、Unfortunatelywe’refullybookedforthatday.遗憾的是那天的客房全部订满。15、Forwhichdate?您要订哪一天的房间？16、Haveyougotanyidentification?您有什么可以证明您的身份吗？17、Hopeyouenjoyyourstay.希望您住得愉快。18、Howlongwillyoubestaying?您将要住多久？19、Howmanyguestswilltherebeinyourparty?您们一起有几个人？20、Ifthereisn’tanyroom,wecangetyouonawaitinglistorwecanfindyouaroominanotherhotel.如果没有空房间，我们可将您的名字记下来，一旦有空房就给您安排，或者在其它宾馆为您找个房间。21、Ifyouleaveafter18:00pm,you’llhavetopaythefullaccount.晚上六点以后退房，按全天收费计算。22、TherearesafetydepositboxesattheCashierDesk.收银台有存放贵重物品的保险柜。23、I’mafraidhehascancelledhisreservation.抱歉，他取消了他的预订。24、I’mafraid,heisn’tstayinginourhotel.恐怕他不住我们宾馆。25、Thebellmanwillshowyoutoyourroom.行李员会领您去您的房间。26、I’msorry,butIhaven’tgotanyrecordofthat.对不起，我们这里没有您预订的记录。27、I’msorrybutweareallbookedfornextweek.抱歉，下个星期的房间都被订完了。28、I’msorry,heleftyesterday.对不起，他昨天就离店了。29、I’msorry,thereisnosuchapersonhere.Isheahotelguest?对不起，这里没有这个人。他是宾馆的客人吗？30、I’msorry,wedon’thaveconnectingdoublerooms,butwehavelargeadjoiningrooms.对不起，我们没有相通的双人房间，但是我们有大的相邻的房间。31、Inwhatformwillpaymentbemade?您要怎样付款？32、Isitpossibleforyoutochangeyourreservationdate?您可不可以改变预订日期呢？33、Justamoment,please.I’llchecktheroomavailability.请稍等一下，我去查一下房间预订情况。34、MayIseesomeidentification,please?请让我看看身份证好吗？35、Sorry,sincemostoftheroomsareoccupiedatthemoment,wecanonlygiveyoutworoomsondifferentfloors.Willthatbeallright?对不起，困为大多数房间都住满了，我们只能给您两个不同楼层的房间，可以吗？36、Sorrytokeepyouwaiting,sir.对不起，先生，让您久等了。37、Thatwasasingleroom,wasn’tit?您预订的是单人房间，对吗？38、Whatkindofroomwouldyoulike(prefer)?您希望要什么样的房间？39、Whendidyoumakethereservation?您是什么时候预订的房间？40、Who’sthereservationfor?您为谁预订房间？41、Sorrytokeepyouwaiting,Sir.对不起，先生，让您久等了。话务员英语一、词汇1、InternationalCall国际长途2、DomesticCall国内电话3、HousephoneCall内线电话4、Free免费5、Dial拔号二、常用语句Allhousecallsarefree.所有内线电话均免费。Atwhattimeshallwecallyou?我们该什么时候叫您起床呢？MayIhelpyou?能为您效劳吗？Couldyourepeatthenumber,please?能请您重复一下那个电话号码吗？5、Couldyouspeakalittlelouder,pleas您能讲大声下一点吗？6、Don’tworry,please.请别担心。7、Forroom-to-roomcalls,pleasedialeightfirstandtheroomnumber.打酒店房间与房间之间的电话，请先拨零，再拨房间号码。8、Hangup,please.请放电话。9、Hang(hold)on,please.请别放下电话。10、Goodnight,sir.晚安，先生。11、Thelineisbusyrightnow.现在占线了。12、Heisnotinatthemoment.他现在不在。13、I’llcallyoubackwhenitisfree.等线路通了，我会把电话打过来。14、I’mafraidyouhavethewrongnumber.恐怕您拔错了电话号码。15、MayIhaveamessage?要我留话吗？16、MayIhaveyournameandroomnumber?请问您尊姓大名和房号？17、Nevermind,sir.先生，不要紧。18、Notroubleatall.一点也不麻烦。19、ShallItellhimtocallyouback?我叫他回您电话好吗？20、Thelineisbad.线路故障。21、Whichcityarecalling,please?请问您要哪个城市？22、WhatcanIdoforyou?能为您效劳吗？23、Wouldyouliketoleaveamessage?您要留口信吗？24、You’rewelcome,sir.先生，别客气（不用谢）。25、It’sapleasure.乐意效劳。26、Thankyouforwaiting.让您久等了。27、Thereisnohurry.不用急。ELEMENTARYENGLISHFORHOTELSTAFFANDMANAGEMENTCourtesyEnglish欢迎和问候语：Goodmorning(afternoon,evening),sir(madam).早上好，先生（夫人）。(2)Howdoyoudo?您好！（初次见面）Howdoyoudo?您好！Gladtomeetyou.很高兴见到您。(3)Howareyou?您好吗？Fine,thanks.Andyou?好的，谢谢，您呢？(4)Welcometoourhotel.欢迎到我们酒店（餐厅、商店）来。(restaurant,shop).(5)Wishyouamostpleasant愿您在我们酒店过得愉快。stayinourhotel.(6)Ihopeyouwillenjoyyour希望您在我们酒店过得愉快（客人staywithus.刚入店时）。Ihopeyouareenjoying.希望您在我们酒店过得愉快（客人yourstaywithus.在酒店逗留期间）。Ihopeyouhaveenjoyed.希望您在我们酒店过得愉快（客人yourstaywithus.离店时）。(7)Haveagoodtime!祝您过得愉快！电话用语：(8)HuatianHotel,FrontDesk.华天宾馆，前厅，您找谁？CanIhelpyou?(9)Sorry,I’vedialedthewrongnumber.对不起，我拔错号了。(10)MayIspeaktoyourGeneralManager?能和你们总经理说话吗？(11)Sorry,Heisnotinatthemoment.对不起，他现在不在。Wouldyouliketoleaveamessage?您要留口信吗？(12)Pardon?对不起，请再说一遍好吗？Ibegyourpardon?对不起，请再说一遍好吗？祝贺语：(13)Congratulations!祝贺您！(14)Happybirthday!生日快乐！(15)HappyNewYear!新年快乐！(16)MerryChristmas!圣诞快乐！(17)Haveaniceholiday!节日快乐！(18)Wishyoueverysuccess!祝您成功！答谢和答应语：(19)Thankyou(verymuch).谢谢您（非常感谢）。(20)Thankyouforyourad-感谢您的忠告(信息,帮助)。vice(information,help).(21)It’sverykindofyou.谢谢，您真客气。(22)Youarewelcome.不用谢。(23)Notatall.不用谢。Don’tmentionit.不用谢。(24)It’smypleasure.非常高兴为您服务。Withpleasure.Mypleasure.(25)Iamatyourservice.乐意为您效劳。(26)Thankyouforstaying感谢您在我们酒店下榻。inourhotel.道歉语：(27)I’msorry.很抱歉。(28)Excuseme.对不起。(29)I’msorry.It’smyfault.很抱歉，那是我的过错。(30)Sorrytohavekeptyouwaiting.对不起，让您久等了。(31)Sorrytointerruptyou.对不起，打扰您了。(32)I’msorryaboutthis.对此表示抱歉。(33)Iapologizeforthis.我为道歉。(34)That’sallright.没关系。(35)Let’sforgetit.算了吧！征询语：(36)Can(May)Ihelpyou?我能帮您什么吗？Yes,please..好的。(37)WhatcanIdoforyou?我能为您干点什么？(38)IsthereanythingIcan有什么能为您效劳的？doforyou?(39)Justamoment,please.请稍等一下。(40)MayIuseyourphone?我能借用您的电话吗？Yes,ofcourse.当然可以。Certainly.当然可以。指路用语：(41)Goupstairs/downstairs.上楼/下楼。(42)It’sonthesecond(third)在二（三）楼。floor.(43)Excuseme.Whereisthe对不起，请问盥洗室电梯在哪儿？washroom(restroom,elevator)?Thisway,please.请这边走。(44)Turnleft/right.往左右转。(45)It’sinthelobbynearthe在大厅靠近大门。mainentrance.(46)It’sinthebasementatthe在地下室走廊尽头。endofthecorridor.提醒用语：(47)Mind/(Watch)yourstep.请走好！(48)Pleasebecareful.请当心。(49)Pleasedon’tleaveany-请别遗忘您的东西。thingbehind.(50)Don’tworry.别担心。(51)Takeiteasy.放心好了。(52)Pleasedon’tsmokehere.请不要在这里抽烟。告别语：(53)Goodbye.再见。(54)Seeyoulater.等会见。(55)Goodnight.晚安。(56)Seeyoutomorrow.明天见。(57)Goodbyeandthankyou再见，谢谢您的光临。forcoming.(58)Goodbyeandhopetosee再见，希望再见到您。youagain.(59)Haveanicetrip!一路平安。(60)Wishyouapleasantjour-祝您旅途愉快。ney!Goodluck!祝您好运。2.ForHotelStaff前厅：Haveyouareservation?您预订过吗？MayIknowyourname您能告诉我您的名字与房间号androomnumber?码吗？Hereisyourroomkey.给您的房间钥匙。Pleasepayatthecashier’s请去那边帐台付款。deskoverthere.Aretheseyourbaggage?这些是您的行李吗？MayItakethemforyou?我来帮您拿，好吗？客房部：Housekeeping.MayI客房服务员我可以进来吗？comein?Leaveyourlaundryin请把要洗的东西放在浴室门后的洗thelaundrybagbehind衣袋中。thebathroomdoor.IhopeI’mnotdisturbing我希望没有打扰您。you.Onemoment,madam.等一会，夫人我马上送来。I’llbringthemtoyourightaway.I’llsendforanelectrician我给您请电工（大夫……）。(doctor,…)foryou.餐饮部：Sitdown,please.Hereis请坐，给您菜单，先生，themenu.MayItakeyour您要点菜吗？order,sir?Whatwouldyouliketo您要喝咖啡还是茶？have,coffeeortea?Wouldyouliketohave您用餐时要喝点酒吗？somewinewithyourdinner?Servicehoursare:7:00a.m.餐厅供应时间是：早饭7到9点，to9:00a.m.forbreakfast,11:30午饭11半到1点半，晚饭6点a.m.to1:30p.m.forlunch,6:30半到8点半。p.m.to8:30p.m.fordinner..Hereisthebill.Pleasesignit.这是您的帐单。请签字。3.ForHotelManagement销售用语：Whatkindofrooms(food)您需要什么样的房间？（您想吃wouldyouliketohave?什么菜？）Hereisabrochureofour这是介绍我们饭店的小册子hotelandourtariff.和价目表。We’llgiveyoua10%(ten我们给您九折优惠。percent)discount.We’lloffertourguides我们给陪同提供免费早餐。complimentarybreakfasts.Weacceptyourterms.我们接受您的条件。公关用语：MayIintroducemyself?让我介绍我自己。MayIpresentyoualittle请接受我们的一点小小纪念品。souvenir?Let’sdrinktoourfriendship!为我们的友谊干杯！Letmeproposeatoastto建议为在座客人的健康干杯！thehealthofourguests!(10)Cheers!干杯！Bottoms!征求意见用语：(11)HowdoyoulikeChinese您喜欢中国菜吗？food?(12)Whatdoyouthinkofour您对我们的服务有什么意见？service?(13)Thankyouforyourcomments谢谢您给我们提的意见（赞(compliment,suggestion)扬、建议）。(14)I’mafraidit’sagainstthehotel’s这是违反酒店的规章制度。regulations.(15)Inourhotelwedon’taccepttips.我们酒店是不收小费的。It’sourpleasuretoserveour我们为客人服务好感到高兴然guestswell.Thankyouallthe而，还是要谢谢您。same.I’mafraidyou’llhavetopay您必须赔偿。forthedamage.Thankyoufortellingusabout谢谢您告诉我们。我马上去处it.I’lllookintothematterright理这事。away.(18)Iassureyouitwon’thappenagain.我保证此类事不会再发生。(19)Pleasedon’tworry,sir(madam).先生（夫人）请不必担忧。我I’llsendsomeoneuptoyourroom马上派人到您的房间去。rightaway.(20)Ican’tguaranteeanything,butI’ll我不能保证但我会尽力而为。trymybest.4.ForHotelshopsWhatcanIshowyou?您要买什么？Howdoyoulikethisfashion您喜欢这种款式颜色尺寸图案(color,size,design)?吗？Theextralargesizeofthis这种颜色的特大号已经卖完了？colorisoutofstock.Pleasetryusagaintomorrow.请明天再来看看。Theyarealtogether175共计175元外汇券。您可以(onehundredandseventy-five)付现金也可以用信用卡。yuanFEC.Youmaypayin请到帐台付款。cashorwithcreditcard.Pleasepayatthecashier’sYouhavemadeagoodchoice.您真会买东西。您的眼力真好。Youhaveverygoodtaste.USEFULWORDSANDEXPRESSIONSFORHOTELSERVICESAttheBeautyCenterHaircut理发男Tocombone’shair梳头Hair-dressing理发女Totrimone’sbeard(moustache)剪须Barbar男部理发员Side-burns;side-boards鬓角（为女宾）（forladies）Hair-dresser女部理发员Tocurl…hair卷头发Toshave刮脸修面Plait辫子Toshampoo洗发Wig假发Tohaveone’shairdone做头发做花样Cosmetics化妆用品Tohaveatrimming修边剪齐Coldcream冷霜Tohaveone’shairdyed染发Perfume香水Fringe流海Lip-stick唇膏，口红Todoone’shairinaknot挽髻Rouge胭脂Toundoone’sknot解髻Browpencil眉笔Tocutone’shairshort剪短Cutex指甲油Totakeoffmoreonthetop去薄Vanishingcream雪花膏Toleaveone’shairlong留长Facepowder香粉Don’ttouchthefront前面不要剪Hairvaseline发蜡Tohaveone’shairtrimmed修边剪齐Scents;floridawater花露水Tooilone’shair擦油Hairtonic发水Todryone’shair吹风Shampoo洗发剂Razorblade刀片Hairnet发网Razor剃刀Torestyleone’shair换发型Electricshaver电剃刀Tohaveapermanentwave(perm)电烫头发Hair-brush发刷Tobraid(plait)one’shair编辫子Hair-pin发型Tohaveacoldwave冷烫Hairdrier吹风机HowwouldyoulikeyourHair–curler卷发夹haircut,sir?先生，您喜欢头发理成什么式样？Electricclippers电推子Whatwillyouhave,apermoraset?您要电烫还是卷做头发？Tohaveamanicure修指甲Priceincludessettings,lotions,treatments,andNailscissors指甲剪conditioners.价目包括做发、洗液、护理及护发素。Nailclipper指甲夹Nailfile指甲锉Nailpolish指甲油Make-upaccessories化妆用具Thebeautycenter美容中心Hairproducts护发产品Cosmeticsandshincare化妆品及护肤品2.AttheFitnesscenterIndoorsports室内运动Barbell杠铃Amountofexercises运动量Dumbbell哑铃Scoreboard记分牌Spring-grip握力器Jog跑步Sauna桑拿浴室（蒸气浴室）Raceapparatus跑步机Minigolf(computerized)Sunshade遮阳伞微型高尔夫（电脑控制）Bicycleapparatus自行车机Bowling;ninepins地滚球室Exercisesonapparatus器械操Billiardroom(poolroom)台球房（弹子房）Matexercises垫上运动Pooltable(billiardtable)台球桌Freeexercises;floorexercisesIndoorswimmingpool室内游泳池自由体操Surfing冲浪运动Chest-expander;pullweightsAngling钓鱼拉力器械Ropeskipping跳绳Springboard;divingboard跳板Wushu;martialarts武术Divingtower跳台quanshu;barehandedexercise;Surfboardriding滑水板Chineseboxing;pugilisticart拳术Livebelt救生圈Todotaijiquan打太极拳Dressingroom;cloakroom更衣室Qigong;breathingexercises气功Thedeeparea深水区Kungfu功夫Toshallowarea浅水区Massage按摩Totakeadeepbreath深呼吸Acupuncture针灸Cramp抽筋Artificialrespiration人工呼吸Ourswimmingpoolisfreeforourhotelguestsexceptfoodandbeverage.房客使用游泳池，除饮料食品外，费用全免3．CommonAbbreviationsforHotelBusinessTerminology:SWB带浴室单人房出MA半美洲计划（包早餐、午餐或晚餐）(SingleRoomwithPrivateBath)ModifiedAmericanPlanDWB带浴室双人房（双人大床）(Breakfastandeitherlunchordinner)(DoubleRoomwithPrivateBath)AP美洲计划（包早餐、午餐、晚餐）TWB带浴室两个单人床房AmericanPlan(breakfast,lunchand(TwinBedsRoomwithPrivateBath)dinner)EP欧洲计划（不包餐食）AE（美国）运通信用卡EuropeanPlan(nomeals)AmericanExpressCP大陆计划（包大陆式早餐）VS（美国）东美卡ContinentalPlan(withcontinentalVisa(BankAmericard)BreakfastDC（美国）大来信用卡BC(英国)巴克利卡BarclaysDinersClubCB（美国）万国卡COMP免CarteBlanche(Complimentary)EC（英国）欧洲卡IndicatetocashiernochargewillEurocardbecollectedfromguestforroomoccupancyMC（美国）万事达卡帐单上注明“免”字以告结帐处免收客人的房费MasterChargeD.N.A.客人未到AC（英国）阿赛斯卡Donotarrive(No-Show)AccessF.I.T.外国零星散客MC（日本）信贩卡ForeignindividualtravelerMillionCardO.O.O.次序颠倒JCB（日本）信贩卡OutoforderFederalCardO.N.O只住一夜OTB（香港）海外信用卡OnenightonlyA.S.A.P尽早P.I.A.已预付AssoonasPossiblePaidinadvanceC.O.D离旅馆时现付S.O.P.标准办理手续CashpaymentondepartureStandardoperationprocedureC.I.A预付V.I.P.贵宾CashinadvanceVeryimportantpersonMENUSOFCHINESEANDWESTERNCUISINES1.GuangdongCuisine（粤菜）WholeWinterMelonSoup冬瓜盅SlicedGaroupaCutletwithAssortedColdHorsd’OeuvresCreamSauce白汁石板鱼Platter七彩冷拼盘DriedAbaloneBraisedinOysterSauceDicedChickenWithCashew蚝皇鲍鱼Nuts腰果炒鸡丁FriedRiceGuangzhouStyle广州炒饭CantoneseRoastDuck粤式片皮鸭DimSum:TwoKindsofSaltyPastryGrilledWholeYoungPigeon双咸点铁扒乳鸽DimSum:TwoKindsofSweetPastryBarbecuedFilletofPorkwithChineseTea中国名茶HoneySauce密汁叉烧2.SichuanCuisine（川菜）FourColdDishes四冷菜MandarinFishwithSoybeanSpecialSpicyChicken怪味鸡Paste豆瓣桂鱼SpinachwithGingerSauceTwice-CookedPorkSlices回锅肉姜汁菠菜BeancurdwithPepperandChilli麻辣豆腐EggsPickledwithBrewer’sSmokedDuckFlavoredwithTeaLeavesGrain宜宾糟蛋樟茶鸭子SmokedCrispFish烟熏酥鱼FreshMushroomswithBambooShootsCrispRicewithSeaCucumber鲜蘑竹笋锅巴海参NoodlesSichuanStyle担担面AssortedFruitinWineRice醪糟百子果羹3.FrenchCuisine（法国菜式）LesCaviaresCanapesouBlinis黑鱼子酱FrenchBelon法国铜蚝ProsciuttodiParmaauFruitSaisonnier意大利火腿肉时鲜果PatedeFoieGras鹅肝酱SalmonFumed’Ecosse烟鲑酱CoquillesStjacquesProvecalFeuilletage法国鲜带子（海鲜）ScallopsauGratinalaMornay海扇（蛤、蚬）ArtichautVinaigretteauHol-Landaise鲜蓟菜EscargotChablisienneFaconEscoffier火局蜗牛CrepesMadras咖喱虾饼SaladeCesar古罗马式沙拉SaladeChezNapoleon拿破仑色拉BisquedeHomard龙虾浓汤Potagequeuedeboeuf牛尾清汤FiletdeBoeufenCrouteonDitWellington威灵顿牛排FiletdeGaroup“GrandDuc”石班鱼排、大公爵式

RognondeVeauSaucePorto酒小牛腰EpinardsNicoise奶汁菠菜4.JapaneseCuisine(日本菜式)MatsuzakaBeefSteakYaki松板烧牛肉铁板EbiTeppanYaki海鲜铁板烧Yu(Yakko)Dofu(HotorcoldBeancurdinsoup)冷（热）豆腐DobinMushi(Freshseafood&Vegetablesoupservedinteapot)茶壶海鲜汤Itawasa(coldfishcake)日本鱼蛋（冷鱼饼）Tempura(Variousseafood&vegetableDeepfriinvegetableoil)炸虾KushiKatsu(Deepfriedporkinstick)炸猪肉串SukiyakiTori鸡肉锅ShabuShabuMatsuzakaBeef清汤牛肉锅（涮牛肉）SawaraYaki(GrilledMacherelinSaltorsoy-sauce)烧倩鱼（盐烧或酱油烧）TaiShiyaki(GrilledBreamin(salt)烧鲷鱼（鱼立鱼）HOTELORGANIZATIONCHART酒店机构表总经理室(GeneralManager’sOffice)总经理(GeneralManager)总经理助理(GeneralManager’sAssistant)总经理办公室(ExecutiveOffice)总经理办公室主任(DirectorofExecutiveOffice)办公室秘书(ExecutiveSecretary)收发员(MailClerk)销售部(SalesDepartment)销售经理(SalesManager)销售副经理(Asst.SalesManager)宴会销售经理CateringSalesManager团队销售经理GroupSalesManager销售主任SalesExecutive推销员(SalesPromotionOfficer)公共关系部(PublicRelationsDepartment)市场调查主管MarketResearch市场调查分析员MarketResearchAnalyst市场公关总监DirectorofMarketingCoummunications经理(PublicRelationsManager)市场公关副经理Asst.Mar.Com.Manager公关员(PublicRelationsOfficer)公共关系接待员(PublicRe-lationsAssistant)市场公关文员Coordinator美工GraphicDesigner前厅部(FrontOffice)经理(FrontOfficeManager)前厅部副经理Asst.FrontOfficeMgr.前台经理FrontDeskManager宾客服务总监DirectorofGuestService日本语宾客关系主任JapaneseGuestRelationsOfficer夜班经理NightManager/NightDutyManager客户认可协调员GuestRecognitionCoordinator前厅部主管(FrontOfficeAssistantManager)接待主管ReceptionSupervisor接待员FrontOfficeAgent/Receptionist前厅问讯员（FrontOfficeInformationClerk）预订经理ReservationManager订房员/预订文员(Reservationist/ReservationAgent)团体协调员(TourCoordinator)机场代表经理Airport/TrainManager机场代表AirportRepresentative行李部领班(BellCaptain)礼宾员ConciergeAttendant门厅应接员/门僮(Doorman)行李员(Bellman)泊车员CarValet外币兑换员(Cashier)结账员(FrontOfficeCashier)商务中心主管BusinessCenterSupervisor电讯电传员（TelexOperator）行政楼层礼宾员ClubConcierge行政楼层服务员ClubServiceAttendant总机房经理PABXManager电话总机主管（ChiefOperator）话务员（Operator）总机接线员PABXAgent餐饮部(FoodandBeverageDepartment)经理(F&BManager)宴会及会议服务总监DirectorofCatering&ConferenceServices各餐厅副经理OutletAsst.Manager餐厅主管RestaurantSupervisor客房送餐接单员IRDTSA客房送餐服务员IRDServer餐饮预订服务员RestaurantReservationAgent大堂酒吧经理LobbyLoungeManager酒吧主管BarSupervisor酒吧领班BarCaptain酒吧调酒师(Bartender)酒吧服务员(Barman)酒吧服务员BarServer客房送餐领班IRDCaptain客房送餐主管IRDSupervisor宴会厅主管BanquetSupervisor宴会领班BanquetCaptain会议礼宾员EventConcierge宴会服务员BanquetServer餐厅管理员(RestaurantSupervisor)餐厅领班(RestaurantCaptain)餐厅服务员Waiter/Waitress/Waithelp餐厅预订员(RestaurantReservationist)餐厅应接员/餐厅领位员(RestaurantHostess/Greetress)餐厅开单员(RestaurantCaptain)餐厅划菜员(Restaurant&KitchenCoordinator)餐厅服务员RestaurantServer走菜员(KitchenWaiter)厨师长(ExecutiveChef)助理行政总厨AssistantExecutiveChef中西厨房/点心/烧味/员工餐厅Chinese/ADD/Prego/QBA/DimSum/BBQ/StaffCanteen冻厨厨师长ColdKitchenSousChef厨房主管(HeadChef)咖啡厅厨房副厨师长CaféKitchenSousChef中厨房副厨师长ChineseKitchenSousChef咖啡厅厨房主管CaféKitchenChefdePartie宴会厅厨房主管BanquetKitchenChefdePartie特色菜厨房主管SpecialtyKitchenChefdePartie特色菜厨房厨师SpecialtyKitchenCommis1/Commis2/Commis3宴会厅厨房厨房厨师BanquetKitchenCommis1/Commis2/Commis3肉房主管ChefdePartie各厨房领班DemiChef厨工Commis各餐厅厨师OutletChef肉房厨师ButcherChef切配厨师(Butcher)厨房烧烤工(GrillChef)点心师DimSumChef烧烤师BBQChef砧板师ChopperChef砧板Chopper打荷师DishUp炉灶师StoveChef上什Steamer炒锅Wok咖啡厅厨房厨师CaféKitchenCommis1/Commis2/Commis3西餐厨师(Chef)饼房主管炉灶厨师(Cook)PastryChefdePartie饼房厨师PastryKitchenCommis1/Commis2/Commis3面包房操作工(Baker)点心工(PastryCook)食品检验员(FoodHygiene)冷盘配菜员(ColdKitchenCook)总管事ChiefSteward管事部主管StewardingSupervisor管事部领班餐具管事(Steward)StewardingCaptain管事部服务员(洗碗工/洗碟工(Dishwasher/UtilityAttendant/Steward)房务部(HousekeepingDepartment)行政管家(ExecutiveHousekeeper)行政副管家(Asst.ExecutiveHousekeeper)楼层主管RoomInspector客房管理员(SeniorSupervisor)房务部领班(FloorSupervisor)客房楼面值班员(FloorButler)客房服务员(RoomAttendant)楼层服务员Houseman洗衣房经理LaundryManager洗衣房副经理AssistantLaundryManager洗衣房主管(LaundrySupervisor)洗衣房服务员LaundryAttendant洗涤熨烫组领班(WashingironingCaptain)熨烫工ValetAttendant女裁缝Seamstress制服房服务员UniformAttendant客衣收发员/客衣员(LaundryDeliveryBoy/Maid,LaundryRunner)客衣服务员/纺织品收发员(LaundryAttendant)洗涤工(Washer)熨烫工(Presser)缝纫工(Seamstress)公共区域经理PublicAreaManager公共区域主管PASupervisor公共区域服务员/清洁工(P.A.Man/P.AAttendant)公共区域维护服务员PublicMaintenance花房经理ChiefFlorist花房服务员AssistantFlorist花工Florist康乐部(RecreationDepartment)经理(RecreationDept.Manager)舞厅服务员(StagerAttendant)健身房服务员(GymnasiumAttendant/FitnessAttendant)保龄球房服务员(BowlingAttendant)桌球房服务员(BilliardAttendant)游泳池服务员(SwimmingPoolAttendant)按摩技师MassageTherapist桑拿浴室服务员(SaunaAttendant)理发、按摩员(Barber/HairDresser,Masseur/Masseuse)美容员(Beautician)销售顾问SpaSalesConsultant健身房经理GymManager健身主管FitnessSupervisor健身教练FitnessInstructor瑜珈教练YogaInstructor健身房服务员Attendant水疗部副总监AsstSpaDirector技师领班HeadTherapist指甲修饰师Manicurist水疗接待员SpaReception/Cashier商场部(ShoppingArcade)商场经理RetailManager商场服务员RetailClerk管理员(Supervisor)旅游工艺纪念品主管(InchargeofTouristSouvenirSales)营业员(Salesclerk)财务部(FinancialDepartment)经理(FinancialController)总会计师ChiefAccountant信贷部经理CreditManager主管(ChiefAccountant)成本控制经理CostController成本控制主管CostControllerSupervisor固定资产主管FixedAssetSupervisor总账报表员(AccountingClerk)审计经理ChiefIncomeAuditor审计员IncomeAuditor往来结算员(Payable/ReceivableClerk)财产核算员(PropertyControl)成本核算员(CostControl)工资主管Paymaster工资核算员(PayrollControl)应收主管AccountReceivable应付主管AccountPayable出纳员(Cashier)信贷员CreditClerk收入审计员IncomeAuditor财务部文员AccountingClerk政府事务文员GeneralAffairClerk电脑部主管MISSupervisor电脑协调员ITCoordinator采购部(PurchasingDepartment)经理(PurchasingManager)采购部副经理Asst.PurchasingManager食品采保主管(FoodStoreroomSupervisor)采购主管PurchasingSupervisor食品采购员(FoodBuyer)食品验收员(FoodReceiver)仓管员Asst.ofStoreroom/StoreKeeper海鲜保管员(FreshFoodStoreman)食品干货保管员(DryFoodStoreman)保管员（工程、总务）(EngineeringStorekeeper,GeneralGoodsStoreman)收货员ReceivingClerk/Receiver采购员（工程、总务）(EngineeringBuyer,GeneralGoodsBuyer/PurchasingClerk人事部(PersonnelDepartment)经理(PersonnelManager)劳动工资员(PayrollMaster/Paymaster)人事调配员(PersonnelAssistant)组织员(PersonnelClerk)教育培训部(TrainingDepartment)经理(TrainingManager)教育培训员(Trainer)保卫部(SecurityDepartment)经理(ChiefSecurityOfficer) 安保部副经理AssistantSecurityManager安全保卫员(SecurityOfficer)保安员SecurityOfficer消防中心主任(DirectorofFireCenter)消防员(Fireman)门卫(Guard) 巡逻员(Patroller)工程维修部(Engineer)副总工程师Asst.DirectorofEngineering/Asst.ChiefEngineer经理(ChiefEngineer)值班工程师DutyEngineer机修工(Mechanician)空调工(Air-Conditioning)电梯工(LiftMan)锅炉工(Boiler-ma