2024届高考英语二轮复习投诉信 课件

WriteaLetterofcomplaint

投诉信通常是写给厂家、商店、消费者协会、报界或上级主管部门等，揭发低劣的产品质量、糟糕的服务态度，抱怨不应出现的情况或问题等，并请求解决这些问题的信件。写投诉信要实事求是地把问题讲清楚，态度要冷静客观，要有礼貌，不能恶语伤人。投诉信一般包括三个部分，具体内容如下。首段：自我介绍，表明投诉的原因。主体段：说明投诉的问题以及具体解决方案。结尾段：希望重视，期待回复。Definition第一段：第二段：第三段：开头点题，说明定信目的－－1.自我介绍2.提出投诉表述投诉的具体情况及问题带来的后果，并提出解决方案(要点一个也不能少)表达对解决问题的期望，表示感激，期待回复Structure万能模板(投诉信)：Dear___________称呼，I’m___________(姓名),a

______________(学生/顾客)from

__________(学校/地点).

I

am

writing

to

express

my

dissatisfaction

about____________

(投诉的事情).

The

focus

of

my

complaint

is

that___________

(总体介绍).Foronething,________________.Foranother______________

(写出投诉的具体内容及事情的来龙去脉)

.I

will

appreciate

it

very

much

if

you

could

__________or_______(提出建议求).

Thank

you

for

your

consideration

and

I

am

looking

forward

to

your

early

reply.

Yourssincerely,

__________(署名)

Universal

template经典范文：假如你是李华，上个星期在网上买了一件T恤衫，货到后你不满意，请你写一封投诉信给卖家。要点如下:1.颜色与图片不符合；2.衣服尺寸过大；3.希望卖家调换或退钱。

注意:1.100词左右2.可以适当增加细节，以使行文连贯。Dear

Sir

I’m

Li

Hua,

a

customer

from

Beijing.

I

am

writing

to

express

my

dissatisfaction

about

the

T-shirt

that

I

bought

from

your

website

last

week.

The

focus

of

my

complaint

is

that

the

T-shirt

is

different

from

the

one

in

the

pic-ture

on

the

Internet.

For

one

thing,

the

color

of

the

T-shirt

is

not

the

color

in

the

pic-ture,

which

is

not

the

one

I

like.

For

another,

the

size

of

the

T-shirt

is

too

largefor

meto

wear.

This

is

more

than

I

could

tolerate.

I

will

appreciate

it

very

much

if

you

could

change

a

nice

one

to

me

or

give

mymoneyback.

Thank

you

for

your

consideration

and

I

am

looking

forward

to

your

early

reply.Yourssincerely,LiHua

Classicexample同步翻译:

亲爱的先生:

我是李华，是一名来自北京的顾客。我想告诉您的是，我对上周从套您的网店买的T恤衫非常不满意。

我投诉的重点是这件T恤衫和网上图片中的那件不一样。首先，这件T恤衫的颜色和网店图片上的不一致，不是我喜欢的颜色。再则，这衣服尺寸过大，我穿不了，这是我无法忍受的。

如果您能调换或退钱给我的话，我将十分感激。

感谢您的关注，盼望您能早日答复。

Synchronization同步翻译:

假定你是李华，年中大促时在某网站购买了一部手机。使用一段时间之后，你发现它存在问题（如电池不耐用、屏幕有划痕、经常出问题等）。请你就此向网店客服写信投诉。1.反映问题；2.提出解决方案（退款或调换）；注意：1.词数100左右

2.可以适当增加细节，以使行文连贯。Practice1第一步：审题1.确定体裁：本文为______;2.确定人称：本文主要人称为________和______;3.确定时态：主要使用_______和_______.投诉信第一人称第三人称过去时将来时第二步：重点短语1.对...做出投诉2.网店3.电池充电器：4.划痕5.出问题，出故障6.调换7.全额退款给某人8.手机makeacomplaintabout/complainaboutonlinestorebatterychargerscratchchangesth.foranewonebreakdowngivesb.afullrefundcellphone/mobilephoneDesign第三步：串点成句1.开头点题,说明定信目的:1.自我介绍2.提出投诉我是贵店的一名顾客。我写信向您投诉贵店的商品。Iamoneofyourcustomers.AndIamwritingtomakeacomplaintaboutyourgoods.2.第二段：表述投诉的具体情况及问题带来的后果，并提出解决方案(要点一个也不能少)我从贵网店购买了一部手机。在使用一周后，我发现一些问题。Iboughtacellphonefromyouronlinestore.Afterusingitoneweek,Ifoundsomeproblems.升华如何升华？使用恰当的连词问题1及带来的后果在用了仅仅几个小时之后电池需要重新充电，这让我很生气，因为我不得不一直随身携带充电器Thebatteryneedsrechargingafteritisusedforonlyseveralhours.Thisisveryupsetting/ThisupsetsmealotbecauseIhavetocarrythechargerallthetime.非限制性定语从句问题2及带来的后果在屏幕中间有一些划痕，这使得阅读很困难。Therearesomescratchesinthemiddleofthescreen.Thismakesreadingvery

difficult.Thismakesitdifficultformetoread.升华如何再升华？上一句已经用过定语从句，不要重复用现在分词doing做结果状语问题3及带来的后果经常没有任何预兆的出问题。Itoftenbreaksdownwithoutanywarning.提出解决方案（退款或调换）我希望贵店或者调换一个新的或者给我全额退款。Ihopeyoucaneitherchangethecellphoneforanewonethatworkswellorgivemeafullrefund.用什么词组可以引出两种解决方案？可否换一个更加委婉的表达？wouldlikesb.todosth.表达对解决问题的期望，表示感激，期待回复如果贵店可以对此事给予足够的重视我将不胜感激。期待收到您的回复。Iwouldappreciateitifyoucouldgivedueattentiontothismatter.Lookingforwardtoyourreply.第四步：串联成篇DearSir/Madam,I'moneofyourcustomers,writingtomakeacomplaintaboutyourgoods.Iboughtacellphonefromyouronlinestore.Tomydisappointment,afterusingitoneweek,Ifoundsomeproblems.Tobeginwith,thebatteryneedsrechargingafteritisusedforonlyseveralhours,whichisveryupsettingbecauseIhavetocarrythechargerallthetime.Inaddition,therearesomescratchesinthemiddleofthemakingitdifficulttoread.What'smore,itoftenbreaksdownwithoutanywarning.Therefore,Iwouldlikeyoutoeitherchangethecellphoneforanewonethatworkswellorgivemeafullrefund.Iwouldappreciateitifyoucouldgivedueattentiontothismatter.Lookingforwardtoyourreply.Yours,LiHuaDearManager,IamLiHua.1_____________________________________________________________.(很抱歉打扰您，但我必须投诉.)Yesterday,Iboughtanelectricfanininyoushop,butwhenIgothomeandturniton,itdid’twork.2_____(因此),Itookitbackandtalkedtotheassistantabouttheproblem.3___mysurprise,insteadof4_____(help)medealwiththeproblem,theman,5___arudemanner,refusedtoexamineit.__________,yourshopiswell-knownforgoodserviceandthatiswhyIboughttheelectricfaninyourshop.Iamreallysadtofindthat6____(这样的)athingshould(竟然)have7____________(发生)inyourshop.8_____________________________________________________________.(我等待一个合理的解释并期待及早的回复。)

Sincerelyyours,

LiHuaThereforeTohelpinginoccurred/takenplaceAsweallknowsuchIfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaint.Iamwaitingforaresonableexplanationandexpectinganearlyreply.Practice2

DearManager,

IfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaint.

Yesterday,Iboughtanelectricfanininyoushop,butwhenIgothomeandturniton,itdid’twork.Therefore,Itookitbackandtalkedtotheassistantabouttheproblem.Tomysurprise,insteadofhelpingmedealwiththeproblem,theman,inarudemanner,refusedtoexamineit.Generally,yourshopiswell-knownforgoodserviceandthatiswhyIboughttheelectricfaninyourshop.Ireallyupsettofindthatsuchathingshould(竟然)haveoccurred/takenplaceinyourshop.Iamwaitingforaresonableexplanationandexpectinganearlyreply.

Sincerelyyours,

LiHua假定你是李华，你在国外某网站买了一条围巾，因有质量问题，要求该公司更换或退款。请用英文写一封电子邮件，要点包括：1．问题：围巾中间有个洞；2．要求：公司应尽快予以更换或退款。注意：1．词数100左右；2．可以适当增加细节，以使行文连贯。____________________________________