管理英语作业

RevisedbyHanlinon10January2021《管理英语》2作业____《管理英语》2作业1一、交际用语(共计10分，每小题2分)1~5题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。cordyourlecture—_________________.Goahead.A.NevermindB.No,you’dbetternotC.NotatallWouldyouliketogototheconcertwithus?__________,butI’vepromisedtohelpJimwithhisChinese.Thankyouallthesame.A.IhateconcertsB.I’llgowithyouC.IwishIcould—Itmightbeagoodideatoreadsomesimplifiedbooksfirst.A.Havethebooksbeensoldout?BWhatisaboutthisone?WhatbookswouldyourecommendYourplanisperfectandIbelievethatitwillbeagreatcess—________________A.Yes,itis.B.Thankyouverymuch.C.Idon’tthinkso.—Itwilltakeatleasttwoweeks.AHowsoonwillyoufinishourannualreportBWhenwillyoufinishourannualreportCHowlonghaveyoufinishedourannualreport二、词汇与结构(共计30分，每小题2分)6~20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。WethinkthatSmithshouldbetoldabouthis_____conditionasonaspossibleAphysicB.physicsC.physical7.Heis________thiscompany.A．inchargeofB．inthechargeofC．underthechargeofHiringagoodemploymaycostmuchmoneyandtime,_______,itcanwinmuchmoreforthecompanyinfuture.Awhat’smoreB.atlastC.howeverccordingtotheirfeedbacksheetstheparticipantsareall_____withthetraining.AsatisfiedB.satisfyingC.satisfactoryfamiliarthesayingitsnotwhatyouknowbutwhoyouknow”Ineventplanning,networkingiskey!A.withB.toC.inmenttheplanofcelebratingthefoundingofthecommunity.A.onB.inC./uestionnairewillhowmuchinformationweknowfromourcustomers.AeffectB.affectC.affectionsmmunityServiceCenterisabouttoserviceforresidents.AprovidedB.provideC.providinghatthestaffmemberwhoservedmedidntreallyseemtoknowwhathewasdoing.A.pointoutB.pointatC.pointincoffeebreakfasttimeA.atB.inC.onngsystemofourapartmentbrokedownsoImadeacalltothecommunityservicecenter.AdiscussionB.complaintC.praiseingwiththeirviewpointandthatyouwillresolvethesituationandsendthecustomerawayhappy.A.suggestingapossiblesolutionB.suggestapossiblesolutionsuggestedapossiblesolutionThenewyearisjust_____.A.incornerB.aroundthecornerC.outsidethecornerPeoplefindusefulinformationfromtheannualreport.A.hadtoB.daredC.could20.Look!__________.A.HerearethebuscomesB.HerecomesthebusC.Thebusherecome三、阅读理解(共40分，每小题4分)25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号Passage1essaroundinterviewsisofteninfluencedbyourassumptionswemaketoourselvesabouttheprocess.Counteringanxiety-provokingthoughtscanhelptolowerlevelsofanxiety.“Ijustmessedupthatknockacandidateoutofconsideration.Aninterviewislikeatest,gettingan85or90mightbegoodenoughtogetthejob.Visualizingsuccesscanimproveperformanceandhelpeaseanxiety.Alwaystryimaginingpositiveinteractionswithyourinterviewer,particularlyinthehoursjustbeforeyourinterview.TosomeextentrelaxationtechniquessuchasprogressivemusclerelaxationorbreathingexercisescanmanageanxietyIfyouranxietyaroundinterviewisexcessiveyoumightconsiderseeingadoctortodevelopeffectivecountermeasures.teninfluencesthestressaroundinterviewsaccordingtotheeAInterviewprocess?BAnxietyprovokingthoughts?erviewersassumptionsDoesonepooranswerinaninterviewinfluenceacandidatetogetA.Yes.B.No.C.Notgiven.maginingsuccesshelpacandidatetolevelsofanxietyA.lowerB.raiseC.equalHowcanwereduceourstressaroundinterviews?ABreathedeeplyB.MeetfriendsC.HaveabigmealWhenshouldwegotoseeadoctoraccordingtheauthor?A.Whenweloseconfidenceinaninterview.B.Whenwefindeffectivemeasuresagainstanxietyroundinterview.C.Whenwehavetoomuchstressaroundinterview.Passage2CrosstrainingistraininganemployeetodoadifferentpartoftheorganizationsworkTrainingworkerAtodothetaskthatworkerBesandtrainingBtodoAstaskiscrosstrainingCrosstrainingisgoodformanagersbecauseitprovidesmoreflexibilityinmanagingtheworkforcetogetthejobdone.Ontheotherhand,crosstraininghassomebenefitsfortheemployeesaswell.Itletsthemlearnnewskillsmakesthemmorevaluable,keepsthemstimulatedandreducesworkerboredom.CrosstrainingcanbeusedinalmostanypositioninalmostanyindustryIcrosstrainedsomeofmydesignengineerstogoonfieldinstallationtripsandgetfirsthandknowledgeofhowtheirdesignsworkedordidn’twork,inthefield.Cashierscanbetrainedtostockshelvesandstockerstrainedtocashier.Thisallowsyoutoquicklyopenadditionalregistersifthecustomerqueuegetstoolong.Asyoupreparecrosstrainingplans,youneedtoconsiderboththecompanybenefitsandtheemployeebenefits.Carefullyselecttheemployeestobecrosstrained.Somepeopleliketolearnnewthings.Somearemorecomfortablestickingtowhattheyknow.Don’tdecidewhichemployeesarereadyforachangebasedontheirageorperformance.Crosstrainingistraininganemployeetodoadifferentjobinadifferentcompany.Crosstrainingisbeneficialnotonlyformanagersbutalsoforemployees.Crosstrainingcanapplytoalmostanypositionandalmostany29.Notallemployeesaresuitabletobecrosstrained.ucandecidewhichemployeestobecrosstrainedaccordingtotheirage.四、翻译(每小题4分，共20分)31~35题：英译汉，从A、B、C三个选项中选出一个最佳答案，并将答案序号写在31.Idon’tknowwhyheislate,hemighthavehadanaccident.ressaroundinterviewsisofteninfluencedbyourassumptionswemaketoourselvesabouttheprocess.。oubeinvolvedinopeningthenewofficeWeshouldpresentdataintablesorchartssothatthereportmaynotbeboringwithfactsalone.数据，因此，报告就不会因为仅有事实而枯燥乏味。ycustomerstendtoaimtheirdissatisfactionandcomplaintsatstaffmembers.C向于把员工的不满和抱怨当成目标一、交际用语(共计10分，每小题2分)1~5题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。oing—_____________________A.Sheisverywell.B.Sheisverykind.C.Sheisdoingshoppingnow.—MynameisHelen,andIwasbornin1980.Mymajorwaselectricalengineering.A.Tellmeyourname,please.B.Tellmealittlebitaboutyourself,please.C.Tellmehowoldyouare,please.etsmakeplanfirstforoureventsshallwe—_____A.Yes,wedo.B.OK,let’sdoit.C.I’dliketo.Whatdoyouthinkofyourmother’sadvice?—AItdoesn’tfitus,actually.B.No,Idon’tbelieveityoumindansweringsomequestionsaboutyourannualreport—A.Yes,withgreatpleasureB.No,I’mafraidIcan’tmakeitC.No,aslongasitdoesn’ttakelong?二、词汇与结构(共计30分，每小题2分)6~20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。6.Theenemyhasstrengthenedtheir______position.AprotectiveB.defensiveC.offensive7.Morethan30people______theposition.A.appliedforB.appliedtoC.appliedinYoumust___theannualcertificationofemploymentonlinewithin15days.A.submitB.omitC.commitHiringtherightemployee___you________athousandtimesoverinhighemployeemorale.Apays…offB.take…offC.pays…backeepsonhisfocusonmoneyAmakeB.madeC.makingdofthedayyouwantallattendeesyoureventtorememberthiskeymessagethatyouvespentalongtimereinforcing.A.leaveB.toleaveC.leavingLetsourplan.A.startB.startedC.startingIdidntdo_lastweek.AnothingB.somethingC.anythingTheyhavelearnedabout___inrecentyears.AseveralhundredsEnglishwordsB.hundredsofEnglishwordsndredofEnglishwordsWeareundertofinishthetaskwithinsuchlimitedtime.AlineB.pressureC.expectationpromisedthecarforusArepairingB.repairedC.torepairednstatingproblemswecanmakeawiththosefromlastyear.AcomparingB.compareC.comparisonngtheannualreportweshouldlookouttheareaswherethecompanydidnotcomplywiththeregulations.A.atB.forC.onuImoreattentiontotheindependentditorsreportandfinancialstatementsintheannualreportAwas;shallpayB.am;willpayC.were;wouldDidthemedicinemakeyoufeelbetter—No.Themore,Ifeel.AmedicineItake;andtheworseB.medicineItake;theworseItakemedicineworse三、阅读理解(共40分，每小题4分)25题：阅读短文，从A、B、C、D、E五个选项中选出一个正确答案，并将答案序Passage1ccessfulandmemorableeventsdontjusthappenOrganizingandholdinganeventtakesplanningWhetheritsananniversary,asportingeventoraretirementpartyandnomatterhowmuchtimeyouhave,yourevent’ssuccessisinthedetails.Therearesomesuggestionsforyoutoholdasuccessfulevent.DecideuponyourtargetaudienceThefirstthingisyoushouldknowwhoyourtargetaudienceisFromthisalltheotherdecisionswillfallintoplaceintermsofformat,content,prices,locationetc.Makealistofdetails.Whenyouholdanevent,youneedtoconsiderhingfromprogramcontentlightingfoodservingportationtoparkingandsafetyMakingalistwillensureyoudon’toverlookthings.HaveaclearpurposeWhenyouplananevent,youshouldclearlyeitspurposebecausethefollowingdecisionshouldsupportitDonotclashCheckthecalendar.Don’tclashwithholidaysorpopularvacationtimes.KnowyourlimitationsYoushouldbeawareofyourweaknesssuchasbudgetortimeIfyoudecidetoholdaneventinaweek’stime,planforamorefamiliaraffair.Ifit’sabigevent,prepareseveralmonthsaheadIfthebudgetissmall,youmayhavetoalotofdo-it-yourselfwork.WhichofthefollowingstatementisNOTtrueaccordingtotheeAToknowyourtargetaudiencefirsthelpsyouplanyoureventbetter.B.Tocheckthecalendarcarefullywillavoidtimeconflict.CKnowthelimitationmeansyoushouldknowtheaudience’sonhefactorofholdingasuccessfuleventA.AclearpurposeB.AlistofdetailsC.AinvitationAccordingtothepassagewhatisthekeyfactortomakeyourulrship2.Details.3.Plentyofplanningtime.hatisthebesttitleforthispassageA.Details-thekeytothesuccessofanevent.B.Successfulandmemorableeventsdon’tjusthappen.C.Howtoplansuccessfulevents.Whatisthepurposeofmakinglistofdetails?AMakesurenotoverlookthingsB.TofollowdecisionsohaveaclearpurposePassage2Feedbackfromyourcustomersisveryimportant.Themoreinformationyouhavefromthemthemorecompetitiveyouwillbeinyourfield.Thefollowingtechniqueswillhelpyouknowwhatthecustomersthinkofyourbusiness.ersdirectlyandcatertotheirwishesThisisthesimplestwaytofindoutwhatpeoplewantfromyourserviceorproductWhenhotelcustomersareaskedwhattheywantfortheirbreakfastandthenthehotelstaffareaskedwhattheythinkthecustomerwants,theanswersarequitedifferent.eacustomeryourselfandfindoutwhatyourcustomersexperiencewhentheyuseyourservice.Thisisoneofthemostobviousbutunderusedwaysforgettingfeedback.Forexample,youcanactasoneofthecustomersinawheelchair,andseehowyou’retreated.3.Useafocusgroup.Focusgroupsarerepresentativesofcustomerswhosejobistoprovideyouwithinformationontheirneedsandpreferences.4.Usequestionnairesandsurveys.Thisisoneofthemostwell-hedfeedbacktechniquesWhenwellconductedtheyusuallyworkwell.5.Encourageyourfront-linestaff?tobuildstrongrelationshipswithcusto