跨境电商交际英语（修订版） 课件 UNIT 5 Making-payment、UNIT 6 Managing-Shipments

跨境电商交际英语

CommunicationEnglishforCross-BorderE-commerceUnit5MakingPayments存钱最安全的办法是把它折起来放进口袋。

——弗兰克·哈伯德Thesafewaytodoubleyourmoneyistofolditoveronceandputitinyourpocket.

—FrankHubbardLesson1Lesson2Lesson3Lesson4PriceAdjustmentPaymentProcedureRefundConditionsWritingWorkshopLesson1PriceAdjustmentIVIVIIIIIPartIWarming-up1.

Circlethephrasesthatarenewtoyouandlookthemupinthedictionary.

ReadthemaloudandwritetheChinesemeaning.1)price

adjustment 2)purchaseprice_________________________ _________________________3)anelectronicversion4)refresh

the

webpage_________________________ _________________________5)deliveryaddress6)modifytheprice_________________________ _________________________价格调整购买价格电子版

刷新网页发货地址

修改价格I

VIVIIIII7)apaperreceipt 8)inwhichcase

____________________ _______________________9)checkthelist 10)beunclearon___________________ _______________________一份纸质收据既然那样的话查看列表对……不清楚PartIWarming-upI

VIVIIIII2.Readtheparagraphanddiscusswithyourpartneraboutthequestionsbelow.

PartIWarming-upPriceprotectionisaretailpracticeintheUSAinwhichcustomersobtainapartialrefundofthepurchasepriceofanitemiftheycanshowitonsaleatalowerpricewithinafixedtimeframe.Insuchcircumstances,retailersdoa“priceadjustment,”refundingthedifferencebetweenthepricethecustomerpaidandthepricenowavailable.Forexample,ifacustomerbuysaTVfromaretailerfor$300,anditdropsinpriceby$100,theycangobacktotheretailertoaskforapriceadjustmentandgetthedifferencereturnedtothem,oftenincash.I

VIVIIIIIQuestionsPartIWarming-upHaveyoueverreturnedanitemtoanyshopbecauseitissoldatalowerpricethanyoupaid?Whyorwhynot?2)Doyouthinkthispracticeishelpfulfortheconsumersorshopkeepers?Giveyourreason(s)I

VIVIIIIIPartIISituationalDialogs

I

VIVIIIIIListeningDialogOneDialogTwoDialogThreeDialogFourDialogFivePayment

Shipment

Discount

Price

Receipt

Listentofiveshortdialogsandmarkthetopicthatistalkedaboutineachdialogwithatick(√

).√

√

√

√

√

PartIISituationalDialogsListening

DialogOneMayI1)___________________tomorrow.

DialogTwoPleasedon’tpayuntilI2)_____________foryou.makethepaymentadjusttheprice

I

VIVIIIIIListento

the

dialogs

again

and

fill

in

the

blanks

with

what

you

have

heard.PartIISituationalDialogsListeningIVIVIIIII

DialogThreeI’llalsoput3)_______________foryou.

DialogFour4)_______________,you’llneedtopayanextrafeeof$15forshipping.apaperversionInwhichcasePartIISituationalDialogsListeningIVIVIIIII

DialogFiveYou’dfindtheprice5)______________onceyoutryiton.

reasonableThebuyerordered10orangeblouses.2)Whathappenedwhenthebuyeropenedanewpaymentpage?Itstillshows$200.PartIISituationalDialogsSpeaking1.Answerthefollowingquestions.1)Howmanyorangeblousesdidthebuyerorder?

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VIVIIIIIPartIISituationalDialogsSpeakingExample:Buyer:CanIpayfortheprinternow?Seller:Yes,clickthe“PayNow”button.I’llsendyoutheorderwhenthepaymentisconfirmed.2.Practiceinstructinghowtomakethepaymentinthegivensituation,usingtheinformationinthefollowingtable.

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VIVIIIII1.Pleaseordertheitemfirst.Don’tgo

tothepaymentpage.I’llrevisethepriceandthenyoucanpay.请先拍下。拍下后不要进入付款页面。我会修改价格，然后您再付款。2.We’llarrangetheshipmentonce

youmakethepayment.等您付款后我马上给您安排发货。PartIIISupplementaryMaterials

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VIVIIIII3.Beforeyoubidorbuy,checkthelistingtoseewhichpaymentmethodstheselleraccepts.在你出价或者购买前，请查看列表以了解卖家所接受的付款方式。4.Whenyoucheckout,makesuretoverify

orchangeyourdeliveryaddress.

在你付款前，一定要核对或者修改你的配货地址。PartIIISupplementaryMaterials

IVIVIIIII5.Wouldyousendmeareceipt?你可以给我寄张发票吗？6.FollowthestepsbelowtopayyourorderonAliExpress.按照以下步骤完成速卖通订单支付。7.Pleasefeelfreetocontactusifyou’restillunclearonthepaymentmethods.如果您还不明白付款方式，请随时联系我们。PartIIISupplementaryMaterials

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VIVIIIIIPartIVMoreActivitiesRole-playIVIVIIIIISituationAnnieSun,astoreowneronAliExpress,istalkingtohercustomer,Katherine.Katherineplacedanorderof5scarves,butshehasn’tmadethepaymentbecausesheisnotsatisfiedwiththeprice.AnnieSunKatherineAskKatherinewhyshehasn’tmadethepayment.AskAnnieSuntogivean8%discount.AgreetogiveKatherinea5%discount.Agreetomakethepaymentafterthenegotiation.TellKatherinetowaituntilthepriceischanged.AskAnnieSunhowtomakethepayment.TellKatherineshecangetthegoodswithin20daysafterordering.AskAnnieSunwhenshecangetthegoods.Annie:Hi,Katherine.Areyouthere?Katherine:Yes.What’sup?Annie:Inoticedthatyourorder2381704831hasn’tbeenpaid.Createadialogwithyourpartneraccordingtothegivensituation,usingtheinformationintheboxaswellastheexpressionsinthepreviousmodeldialogs.Thefirstthreelineshavebeendoneforyou.PartVVocabularyandStructureI

VIVIIIII1)adjust2)verify3)refresh4)invoice5)link6)bid

链接

清单

出价

刷新

核对

调整1.MatcheachwordintheleftcolumnwithitsChinesemeaningintheright.PartVVocabularyandStructure2.FillintheblankwiththewordsinTask1.Changetheformifnecessary.1)Hi,Sir.Please__________thepage,andthenhaveatryagain.2)Couldyoushowmeanother_____________?Thisoneisincomplete.3)Ihopeyoucanemailmea(n)__________.4)Mydutyisto__________thestateandthequalityoftheitemsintheshipment.5)Pleasedon’tmakethepaymentnow,I’ll_________thepriceforyou.6)HowmuchdoyouthinkIshould________forthesilkscarf?Howabout$32?refreshlinkinvoiceverifyadjustbidI

VIVIIIIIPartVVocabularyandStructure3.Completethesentenceswiththeproperwordsandexplaintheirmeaning.

Change

the

form

if

necessary.

I

VIVIIIIIclear/clearance1)Theskylookslikeitwill________________offsoon.2)Becauseyoudidnotmakecustoms_______________proceduresintime,thecargohasbeenreturned.3)Wewereallsurprisedwhenhemadeit_______________thathewouldleavesoon.

bill/charge4)Pleasenotethatthe______________mustbepaidwithin10days.5)Howmuchwillyou_______________for3roomswithasinglebed?6)Iforgotto_________________mycellphoneyesterdayclear放晴clearance结关clear清楚的bill账单charge收费charge充电PartVVocabularyandStructure

I

VIVIIIIIprocess/procedure7)Makingacarisalong_____________.8)What’sthe________________foropeningasavingaccount?check/examine9)Doyoulookforspellingmistakeswhenyou____________yourhomework?10)She’dbetterhaveit_______________byadoctoranyway.procedure步骤process过程check检查examined诊察IVIVIIIIIPaymentProcedureLesson2PartIWarming-up1.

Circlethephrasesthatarenewtoyouandlookthemupinthedictionary.

ReadthemaloudandwritetheChinesemeaning.1)paymentplatform 2)recurringpayment_________________________ _________________________3)onlineaccount4)cashondelivery_________________________ _________________________5)debitcard6)creditcard_________________________ _________________________付款平台定期付款网上账户货到付现借记卡

信用卡

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VIVIIIIIPartIWarming-up7)giftcard 8)one-timepayment_________________________ ______________________9)accesstheaccount10)monthlybillingstatement_________________________ ______________________11)paymentduedate12)paymentoptions_________________________ ______________________礼品卡一次性付款登录账号每月账单付款到期日

付款方式

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VIVIIIIIPartIWarming-up2.Surfonthenetandtalkwithyourpartneraboutwhatyou’velearnedaboutthefollowingthird-partypaymentplatforms.EscrowPayPalPayoneer

IVIVIIIIIPartIISituationalDialogsListeningI

VIVIIIIIListentofourshortdialogsanddecidewhetherthefollowingstatementsaretrue(T)orfalse(F).DialogOneThecustomerhaslittlemoneyintheaccount.()DialogTwoThebuyerwantstomakethepaymentwithadebitcard.()DialogThreeThebuyerwantstopaytheorderwhenthescarfarrives.()DialogFourThepaymentgoesthroughverywell.()TFTFPartIISituationalDialogsListeningIVIVIIIII

DialogOneInoticedyouorderedapairofglovesinmystoreyesterday,butyoudidn’t1)____________________.

DialogTwoHi,there.I’dliketoorderthisjacketfromyourstore.CanIpayby2)_____________?creditcardmakethepayment2.

Listentothe

dialogsagain

and

fill

in

the

blanks

with

what

you

have

heard.PartIISituationalDialogsListeningIVIVIIIII

DialogThreeWouldyoubeabletoaccept3)_______________?

DialogFourMaybethere’ssomethingwrongwithyourcreditcard.Isuggestthatyoucheckyour4)__________withthebank.cashondeliveryaccountCreditcard,debitcardorgiftcard.Youcanalsopaywithcashondelivery.2)Whydoesthebuyerchoosetherecurringpayment?Becausethepriceofthecomputerishigh,hecan'taffordaone-timepayment.PartIISituationalDialogsSpeaking1.Answerthefollowingquestions.1)Whatarethepaymentoptionsmentionedinthedialog?I

VIVIIIII3)Howcanthebuyerknowthepaymentduedates?Hecanfinditonhismonthlybillingstatement,orbyaccessinghisonlineaccount.PartIISituationalDialogsSpeakingExample:Buyer:HowcanIpaymyorder?CanMasterCardbeusedtomakeapayment?Seller:Yes,enterthecarddetailsandfollowtheinstructions.2.Practicetalkingaboutpaymentmethodsinthegivensituations,usingtheinformationinthefollowingtable.

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VIVIIIIIPartIIISupplementaryMaterialsTranslatetheseusefulsentencesandtrytorememberthem!

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VIVIIIII1.Amazonacceptsavarietyofpaymentoptions,includingcreditcardsanddebitcards.亚马逊接受多种付款方式，包括信用卡和借记卡。2.I’vereceivedaconfirmationthatarecurringpaymentplanhasbeensetup.我收到了一份确认函，上面说定期付款计划已经确立了。PartIIISupplementaryMaterials

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VIVIIIII3.Thepaymentduedatesforyouraccountcanbefoundonyourmonthlybillingstatement,orbyaccessingyouronlineaccount.您的账户付款到期日可以在每月账单中查询，也可以登录网上账户查询。4.Pleasesendusanemailifyou’restillunclearaboutmakingapayment.如果你还不知道如何付款，请给我们发邮件。5.OnAliExpress,allmajorcreditcardsandbankcardsareacceptedthroughthesecurepaymentprocessorESCROW.在速卖通平台上，安全支付处理系统—国际支付宝，接受所有主要的信用卡和银行卡的付款。PartIIISupplementaryMaterialsI

VIVIIIII6.PleasealsomakesureyouhaveusedaVisaorMasterCardpersonalcreditcardtomakethepayment.还请确保您使用维萨或万事达个人信用卡来完成支付。7.You’llgetanemaillettingyouknowyourpaymentwasreceivedandwhenyouritemswillbeshipped.您会收到一封邮件，告知您已经收到付款以及货物的装运日期。PartIVMoreActivities1.TranslatethefollowingChineseintoEnglish.1)升

2)

毫升_________________________ _________________________3)

米4)厘米_________________________ _________________________5)毫米

6)克_________________________ _________________________7）公斤8）英寸—————————————————————————litermillilitermillimeter

gram

kilogram

inch

IVIVIIIIImetercentimeterPartIVMoreActivities9)英尺

10)

码_________________________ _________________________11)

平方米12)立方英尺_________________________ _________________________13)一打领带

14)二十条皮带_________________________ _________________________15）一对夫妻16）一副眼镜—————————————————————————footyardacoupleascoreofbeltsadozentiesapairofglasses

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VIVIIIIIcubicmeter

cubicfootPartIVMoreActivities17)一套茶具

18)

一箱袜子_________________________ _________________________19)

一盒皮夹20)一板纽扣_________________________ _________________________21)一串珍珠22)一批新产品_________________________ _________________________23）各种尺码的手套—————————————asetofteasetsacartonofsocksabatchofnewproductsastringofpearls

allsizesofgloves

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VIVIIIIIapackofwalletsacardofbuttonsPartIVMoreActivities2.Thispartconsistsoftensentencesandthereisonemistakeineachsentence.Underlinethemistakesandwritethecorrectwordsinthebrackets.

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VIVIIIIIIam1.63metertall.()2)I’llgiveyouadiscountof20percentsforthiswallet.()3)Theysoldfourdozensboxesofsuchnicesweetslastweek.()4)Therearetwothousandeighty-sixstudentsinourschool.()5)TherearehundredofproductsinherAliExpressstore.()

meter改为meterspercents改为percentdozens改为dozenthousand后加andhundred改为hundredsPartIVMoreActivities

I

VIVIIIII6)HehaslivedatHepingStreetNo.101forover30years()7)Theboxis2.5metersinwide.()8)Canyoutellmethelongofthisbelt?()9)Thisbagweightsabout450g.()10)Thevolumeofthismake-upboxis50centimeters.()

No.101提到HepingStreet前wide改为widthlong改为lengthweights改为weighscentimeters前加cubicPartIVMoreActivities3.Rearrangethewordstoformmeaningfulsentences.

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VIVIIIIIkeystore,December,opened,25th,on,2014,online,my(.)_________________________________________________________2)our,online,on,began,March,kid’sclothes,2nd,selling,2015,store(.)_________________________________________________________3)these,is,price,of,goods,the,$60.50(.)__________________________________________________________4)you,the,accept,of,$7.80,the,price,wallet,a,piece,would(?)__________________________________________________________5)this,is,second,store,order,the,in,my(.)___________________________________________________________

MyonlinestoreopenedonDecember25th,2014.Ouronlinestorebegansellingkid’sclothesonMarch2nd,2015.Thepriceofthesegoodsis$60.50.Wouldyouacceptthepriceof$7.80apieceforthewallet?Thisisthesecondorderinmystore.PartVVocabularyandStructureI

VIVIIIII1)recurringpayment2)creditcard3)one-timepayment4)makethepayment5)paywithcashondelivery6)accessyouronlineaccount7)paymentduedate8)paymentoptionsA.付款B.信用卡C.付款到期日D.定期付款E.付款方式F.一次性付款G.货到现金付款H.登录网络账号Keys1.MatcheachwordintheleftcolumnwithitsChinesemeaningintheright.PartVVocabularyandStructure2.Fillintheblankwithphrases

inTask1.Changetheformifnecessary.1)Dearfriend,pleasedon’tworry!Ifyoudon’thaveenoughmoney,youcanchoose__________________,whichallowsyoutopaymonthly.Thepriceofthispairofshoesistoohigh.Ican’tafforda________________.3)Hi,dearbuyer,your___________________isonMarch25th.Pleasemakesureyoumakeitontime.4)Please____________________tocheckyourmonthlybillingstatement.recurringpaymentone-timepaymentpaymentduedateaccessyouronlineaccountIVIVIIIIIPartVVocabularyandStructure5)Somethingiswrongwithmybankaccountandcreditcard.CanI_______________________?6)Therearemany________________onAmazon.Nowadays,peopledon’tliketocarrycash;instead,theyliketopayby___________whentheydotheirshopping.8)Hi,dearcustomer,ifyou____________________,wecandeliverittoyoutoday.paywithcashondeliverypaymentoptionscreditcardmakethepaymentI

VIVIIIIIIVIVIIIIILesson3RefundConditionsPartIWarming-up1.

Circlethephrasesthatarenewtoyouandlookthemupinthedictionary.

ReadthemaloudandwritetheChinesemeaning.1)confirmtheacceptance 2)transportationproblem_________________________ ______________________3)refundmethod4)fulfilltherefund_________________________ ______________________5)processtherequest6)shortfalloftheorder_________________________ ______________________确认收货运输问题退款方式完成退款处理请求订单短缺I

VIVIIIIIPartIWarming-up7)show

up 8)cardstatement_________________________ ______________________9)theprocessingtime10)partialrefund_________________________ ______________________出现（银行）卡账单处理时间部分退款

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VIVIIIIIPartIWarming-up2.Workwithyourpartnerandanswerthefollowingquestions.

Ifthegoodsyousenttoyourbuyersareinthefollowingconditions,willyouagreetogivearefund?Describetheproblemsandgiveyoursolutions.

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VIVIIIIIPartIISituationalDialogs

I

VIVIIIIIListeningDialogsProblemsDialogOneDialogTwoDialogThreeDialogFourDialogFive

Listentofiveshortdialogsandfillintheblankswiththeproblemsoftheorders.Coloroftheclothesisdifferentfromthepictureonline.Transportationproblem,andtheparcelmayhavebeenlost.Shortfalloftheorder.Shortageoftheorder.Gotwrongsizeproduct.PartIISituationalDialogsListeningIVIVIIIII

DialogOneCouldyoufirst1)____________________oftheclothingformetocheck?

DialogTwoPleaseopenadisputeonlineandwe’llagreeto2)__________________.afullrefunduploadtheimage1.

Listen

to

five

short

dialogs

and

fill

in

the

blanks

with

the

problems

of

the

orders.PartIISituationalDialogsListeningIVIVIIIII

DialogThreeCouldyousendmeaphotoof3)_______________youreceivedandtellmeitsweight.

DialogFourSorryforthe4)___________,itwasourmistake.

DialogFive

I’ll5)___________________________,plusatieasagift.shortagetheparcelsendyouarightsizeoneThebuyerrequestapartialrefund.2)Howlongdoesitusuallytakethebuyertogetarefund?5-7days.PartIISituationalDialogsSpeaking1.Answerthefollowingquestions.1)Whatdoesthebuyerrequest?I

VIVIIIIIPartIISituationalDialogsSpeakingExample:Buyer:HowcanIcheckmyrefund?Seller:Pleasetakealookatthestatusoftherefundinyouraccount.2.Practicetalkingaboutrefundmethodsinthegivensituations,usingtheinformationinthefollowingtable.

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VIVIIIIIPartIIISupplementaryMaterialsTranslatetheseusefulsentencesandtrytorememberthem!1.Couldyousendmeaphotooftheparcelyoureceivedandtellmeitsweight?

您可以把收到的包裹的照片和重量发给我看看吗？

2.Mostrefundsareissuedbasedonthepaymentmethodusedatthetimeofpurchase.

大部分退款的发放都是基于购买时的付款方式。

3.Yourrefundrequestwillbeprocessedinstantly.

你的退款要求会马上处理。

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VIVIIIIIPartIIISupplementaryMaterials4.Therefundtimeisusually5to7businessdays.

退款时间通常为5到7个工作日。5.Wecanrefunditaslongasyoukeepthedressinitsoriginalandgoodconditionandpayforthereturnshipping.只要您能保持裙子原样完好并承担退货运费，我们就可以退款给您。

6.We’llsendyouapartialrefundifyoudon’treceivetheparcelwithintheguaranteed

time.

如果您在承诺的时间内未收到包裹，我们会部分退款.

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VIVIIIIIPartIVMoreActivitiesCultureCorner支付方式是指购物或消费需要的付款形式，例如货到付款、信用卡支付、网银在线支付、银行电汇、PayPal支付、邮政汇款等。各种支付方式都有其优点和缺点，作为商家来说，在考虑自身利益的前提下，也要选择消费者喜欢的、方便的支付方式。

各国的消费者在网购时习惯使用的支付方式也是不同的，从事跨境电商的人应该熟悉各国消费者习惯使用的支付方式，以便他们进行交易。如：美国的消费者已经习惯于各种电子支付方式，如网络支付、电话支付等，信用卡是最常使用的在线支付方式之一，如Visa和MasterCard。PayPal也是美国人常用的支付方式。欧洲的消费者除了国际信用卡外，还喜欢使用本国当地的卡，如英国的Maestro，法国的CarteBleue等。

日本人的信用卡组织为JCB，支持20种货币的JCB卡常用于网上支付。除此以外，日本人一般都会人手一张Visa或MasterCard。

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VIVIIIIIPartVVocabularyandStructureI

VIVIIIII1)acceptance2)display3)request4)assistance5)partial6)shortage7)process

帮助

部分的

接受

显示

要求

处理短缺Keys1.MatcheachwordintheleftcolumnwithitsChinesemeaningintheright.PartVVocabularyandStructure2.FillintheblankwiththewordsinTask1.Changetheformifnecessary.1)Thecompanyfacesa________ofover500employees..2)IfIcanbeofany_________,Ihopeyou’llletmeknowatonce.3)Iftheproducthasminorproblems,thebuyermayaskfora________refund.

4)The________boardasksyoutoenteryournameandpassword.shortageassistancedisplaypartial

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VIVIIIIIPartVVocabularyandStructurekey5)Socialinvitationsaremorevaluablethanyouthinkandthey’reoftenasignof_________intoalargergroup.6)Themanwantshiswifetogiveupherworksoshecantakecareoftheirchildren,butshethoughtherhusband’s____________weretoomuch.7)Takeaminutetothinkabouthowmuchinformationyouwill__________everyday!acceptancerequestsprocess

IVIVIIIIIPartVVocabularyandStructure3.Fillintheblankswithproperwords.Changetheformifnecessary.1)Iorderedasmallsizejacketformyclient,butIreceiveda__________sizeinstead.2)Don’tworry!

Wecan_________youwithPayPalwithinaweek.3)Ifthesellerwantstorefusetherequest,heshouldprovideevidencetoproveitisnothis_____________.mediumrefundresponsibility

IVIVIIIIIconfirmexchangemediumrefundresponsibilityshipPartVVocabularyandStructure4)Cashondeliverycanbeusedasthepaymentmethodonlyfororders__________totheUnitedArabEmirates.5)Ifyourpaymentmethodhasbeendeclined,_________thatyourcreditcardnumber,expirationdate,billingaddress,andphonenumberwereenteredcorrectly.6)Viewthe________rateusedonyourorder,selectitemsyou’dliketopurchaseandproceedtocheckout.shippedconfirmexchange

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VIVIIIIIIVIVIIIIILesson4WritingWorkshopIVIVIIIII付款是交易的重要环节。只有当买方真正完成付款，订单才能得以执行。买家只有确保付款后的权益，才会安心付款，卖家也才能正常安排发货。PartIUnderstandingEnglishEmailsSample1

Translate

the

following

samples

introducing

how

to

make

a

payment

into

Chinese.

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VIVIIIIIDearXXX,ThankyoufortheinquiryletterofMay4thabouthowtopayfortheFS-001high-heelleathershoes.PleasebeassuredthatalltransactionsmadeonAliExpressrequireusingEscrowservice,ensuringthatalltransactionsaresecureandsafeforbothparties.AliExpresssupportscreditcardpayments,banktransfers,moneyorders,bankdebitcards,etc.TopayforyourorderonAliExpress,followthestepsintheexactordershownbelow:1)Selecttheorderandclickthe“PayNow”button.2)Chooseyourpreferredpaymentmethodonthecheckoutpage.3)Followtheinstructionsandentertheappropriateinformation.4)Clickthe“BuyNow”buttononceyou’vefinishedpayment.Pleasefeelfreetocontactusagainifyou’restillunclearaboutpaymentmethods.Bestregards,Mary样例一亲爱的XXX，

感谢您在五月四日的信函，关于如何支付FS-001高跟皮鞋。请放心所有速卖通的交易需使用支付宝，支付宝能确保每笔交易对双方都是安全可靠的。

速卖通支持信用卡付款，银行转账，电子钱包，借记卡，等等。确切地说，为了付款，请遵照以下步骤：1)选择产品然后点击付款按钮。2)在结账页面选择中意的付款方式3)按照指示输入正确信息。4)点击“付款”按钮完成支付

倘若您还对付款方式不明白，随时联系我。

祝好,

玛莉IVIVIIIIISample2DearMadam,Thanksforyourunderstandingandpatience.I’msorryyoudon’tlikethedesignofthebabysleepwearRK-004.IfyouwanttotakeRK-006instead,I’mafraidyou’llneedtopay$5extra.Ifyouthinkthisisallright,youcanclickonthislinktomaketheadditionalpayment.We’lldeliverthegoodsrightafterwereceivepayment.Bestregards,Mary

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VIVIIIII样例二亲爱的女士，

非常感谢您的理解和耐心，很抱歉您不喜欢RK-004款式的婴儿睡衣的设计。如果您想将婴儿睡衣款式换成RK-006的话，恐怕您需要支付额外的5美金费用。请您点击以下链接支付额外的费用。如果您认为可以，我们可以在您付款后立刻安排发货。此致，玛莉

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VIVIIIIIPartIICompletingtheEmailCompletetheemailwiththeproperchoicesaccordingtothegiveninformation.

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VIVIIIII亲爱的先生：

感谢您对我店产品感兴趣。

非常抱歉您的订单没有成功支付。我们也迫切想查明原因，请您先核实一下您的信用卡余额是否不足或安全验证码输入是否正确。如果还是支付不了，恐怕您得联系速卖通业务人员。

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祝好！玛丽DearSir，Thanksforyour1)_________inour2)_________.We’resorrytofindthatyou3)________payfortheorder.We’realsoanxioustoknowwhat’swrong.Couldyoucheckwhetherit’sdueto4)________fundsoranincorrectcardsecuritycode.Ifthepaymentstillcannotbemade,I’mafraidyou’llhaveto5)______withthestaffofAliExpress.Inaddition,duetopaymentfailure,allbluecardboardgiftboxeswere6)______.Wouldyouliketo7)______aneworderwithothercolorsinthesamesizeorchangeittowood