民航客舱服务实用英语教程 课件 project03 Safety Demonstration

PracticalEnglishForCivilAviationCabinService民航客舱服务实用英语教程Project3SafetyDemonstrationandSafetyCheckBackgroundAfterpassengersboardandtaketheirseats,flightattendantswillconductsafetydemonstration,showingpassengerstheuseoflifevests,oxygenmasksandseat-beltsandthelocationofemergencyexits.Afterthedemonstration,flightattendantswillconductsafetycheckandremindthemtosecurelyfastentheirseatbelts,stowtraytables,securefootrests,switchoffmobilephonesorsetthemtoairplanemode,etc.TasksPart1Safety

DemonstrationTask3.1AnnouncementTask3.2ConductingSafetyDemonstrationPart2SafetyCheckTask3.3AnnouncementTask3.4ConductingSafetyCheckLearningObjectivesKnowledgeandSkills:toknowallsafetyregulationsandin-flightpreparationproceduresbeforetake-off;tobeabletomakeannouncementsforsafetydemonstrationandsafetycheck;tobeabletoconductsafetydemonstrationandsafetycheckinEnglish.ProcessandMethods:tolearnaboutworkflowsandworkcontentthroughTypicalTask;toacquirethecoreskillsofconductingsafetydemonstrationandconductingsafetycheckthroughLearningandDoingandFurtherTask;toevaluatelearningoutcomesthroughclassroomexercisesandpost-classassessments,forminglearningreflections.EmotionalAttitudesandValues:tocultivatetheawarenessofserviceandteam-work;tocultivatetheawarenessofculturalconfidence;tocultivatetheawarenessofresponsibility.ExpectedLearningOutcomesOutcomePresentation:Wokingasflightattendants,studentsareexpectedtouseEnglishastheworkinglanguage,conductingsafetydemonstrationandconductingsafetycheck.OutcomeAssessment:EnglishProficiencyTestforflightattendants(Listening,Oral&WrittenTest);1+XAviationEducationTest.LearningSuggestions:LearnfromTypicalTask;doasTypicalTaskdoes;solveproblemscreatively.SafetyDemonstrationandSafetyCheckProject3TasksAnnouncementTypicalTaskFurtherTaskTaskDescription播报实施安全演示的广播词实施安全演示为特殊旅客介绍应急出口Task

Requirements用英语播报实施安全演示的广播词；2.在线音频展示；3.独立完成。用英语实施安全演示；在线课堂展示；小组合作完成。用英语为特殊旅客介绍应急出口；在线音频或视频展示；小组协作完成。

KnowledgeObjectives

熟悉实施安全演示的广播词掌握客舱救生衣、氧气面罩、安全带、应急出口的英文名称;掌握实施安全演示的流程；掌握实施安全演示的常用表达。掌握为不同特殊旅客实施安全演示的注意事项；掌握为特殊旅客实施安全演示的常用表达。AbilityObjectives能准确、熟练地播报实施安全演示的广播词能规范、熟练地实施安全演示能为不同的特殊旅客提供特定的安全演示服务；能规范、熟练地为特殊旅客实施安全演示。QualityObjectives培育忠诚担当的政治的品格；培养优质服务意识。1.树立国家安全观；2.提升团结协作能力。内化严谨科学的专业精神；培养恪尽职守的工作品质。Part1SafetyDemonstration“安全演示”产出任务单Part1LeadingPassengersUsefulExpressionssafetydemonstration安全演示lifevest救生衣pouch袋strap橡皮筋cord绳、线inflate使充气mouthpiece吹口oxygenmask氧气面罩automatically自动地decompression释压insert插入emergencyexit应急出口rear后面的indicationlight指示灯trackinglight跟踪灯illuminate照明SafetyDemonstrationLadiesandgentlemen,Nowthecabindoorhasbeenclosed.Ourflightattendantswillnowdemonstratetheuseoflifevests,oxygenmasksandseatbelts,andshowyouthelocationofemergencyexits.Thankyou!Task3.1AnnouncementTask3.2ConductingSafetyDemonstration3.2.1TypicalTask:ConductingSafetyDemonstration(Fightattendantsconductsafetydemonstration.)Yourlifevestislocatedinapouchunderyourseat.Wheninstructedtodoso,removeitfromthepouch,andslipthelifevestoveryourhead.Passthestrapsaroundyourwaistandadjustatthefront.Fastenthebucklesandtightenitbypullingoutwards.Toinflatethelifevest,pullfirmlyontheredcordandperformthisprocedureonlywhenleavingtheaircraft.Toinflatefurther,blowintothesemouthpieces.Task3.2ConductingSafetyDemonstration3.2.1TypicalTask:ConductingSafetyDemonstrationYouroxygenmaskislocatedinacompartmentaboveyourseat.Itwilldropautomaticallyincaseofdecompression.Pullthemaskdownfirmlytoactivatetheflowofoxygen.Placethemaskoveryournoseandmouth,andtightenitbypullingtheendofthestrap.Inafewseconds,theoxygenwillbegintoflow.Task3.2ConductingSafetyDemonstration3.2.1TypicalTask:ConductingSafetyDemonstration(Fightattendantsconductsafetydemonstration.)Yourseat-beltcontainstwopieces.Tofastenit,insertthemetalfittingsoneintotheother,andtightenitbypullingontheendofthestrap.Pleasekeepyourseatbeltssecurelyfastenedwhenseated.Task3.2ConductingSafetyDemonstration3.2.1TypicalTask:ConductingSafetyDemonstrationThereare8emergencyexitsontheaircraft.Theyarelocatedinthefront,themiddleandtherearofthemaincabin(andontheupperdeck).Pleasedonottouchtheemergencyoperatinghandlesunlessspecificallyinstructedbyourcrewmembersintheemergencysituations.Theemergencyindicationlightsarelocatedalongtheaisleandattheexits.Intheunlikelyeventofanevacuation,pleasefollowtheemergencyindicationlightstothenearestexit,anddonotcarryanyhandluggagewithyou.Thesafetyinstructioncardislocatedinyourseatpocket.Pleasereaditcarefully.Thankyou!Task3.2ConductingSafetyDemonstration3.2.1TypicalTask:ConductingSafetyDemonstrationTheProcedureforConductingSafetyDemonstrationStepsActionsStep1DemonstratehowtouselifevestsStep2DemonstratehowtouseoxygenmasksStep3DemonstratehowtouseseatbeltsStep4DemonstratetheplacesofemergencyexitsTask3.2ConductingSafetyDemonstration3.2.2LearningandDoing:SimulatingConductingSafetyDemonstrationSupposeyouareaflightattendantontoday’sflightwhichdepartsfromSingaporetoChongqing.Nowyouareconductingsafetydemonstration.Putthedescription(s)anddialoguesinorderaccordingtotheprocedureandthenwritethenumbersinthefollowingtable.(1)OxygenMasksYouroxygenmaskislocatedinacompartmentaboveyourseat.Itwilldropautomaticallyincaseofdecompression.Pullthemaskdownfirmlytoactivatetheflowofoxygen.Placethemaskoveryournoseandmouth,andtightenitbypullingtheendofthestrap.Inafewseconds,theoxygenwillbegintoflow.(2)SeatbeltsYourseatbeltcontainstwopieces.Tofastenit,insertthemetalfittingsoneintotheother,andtightenitbypullingontheendofthestrap.Pleasekeepyourseatbeltssecurelyfastenedwhenseated.Task3.2ConductingSafetyDemonstration3.2.2LearningandDoing:SimulatingConductingSafetyDemonstrationSupposeyouareaflightattendantontoday’sflightwhichdepartsfromSingaporetoChongqing.Nowyouareconductingsafetydemonstration.(3)LifeVestsYourlifevestislocatedinapouchunderyourseat.Wheninstructedtodoso,removeitfromthepouch,andslipthelifevestoveryourhead.Passthestrapsaroundyourwaistandadjustatthefront.Fastenthebucklesandtightenitbypullingoutwards.Toinflatethelifevest,pullfirmlyontheredcord,andperformthisprocedureonlywhenleavingtheaircraft.Toinflatefurther,blowintothesemouthpieces.(4)EmergencyExitsThereare8emergencyexitsontheaircraft.Theyarelocatedinthefront,themiddleandtherearofthemaincabin(andontheupperdeck).Pleasedonottouchtheemergencyoperatinghandlesunlessspecificallyinstructedbyourcrewmembersintheemergencysituations.Theemergencyindicationlightsarelocatedalongtheaisleandattheexits.Intheunlikelyeventofanevacuation,pleasefollowtheemergencyindicationlightstothenearestexit,anddonotcarryanyhandluggagewithyou.Task3.2ConductingSafetyDemonstration3.2.2LearningandDoing:SimulatingConductingSafetyDemonstrationSupposeyouareaflightattendantontoday’sflightwhichdepartsfromSingaporetoChongqing.Nowyouareconductingsafetydemonstration.ConductingSafetyDemonstrationStepsActionsExpressionsStep1Demonstratehowtouselifevests

Step2Demonstratehowtouseoxygenmasks

Step3Demonstratehowtouseseatbelts

Step4Demonstratetheplacesofemergencyexits

2.Makeadialogueaccordingtothesituationgivenabove.Task3.2ConductingSafetyDemonstration3.2.3FurtherTask:ConductingSafetyDemonstrationforaSpecialPassenger(Theflightattendantintroducesemergencyexitstoapregnantpassenger)PAX:Excuseme,wherearetheemergencyexits?FA:Thereare8emergencyexitsinthefront,middleandrearofthecabinrespectively.Pleasenoteyournearestexit.Incaseofanemergency,tracklightingwillilluminatetoleadyoutoanexit.Whitelightsleadtoredlightswhichindicatethenearestexit.PAX:Igotit!FA:AccordingtotherelevantregulationsoftheCivilAviationAdministrationofChina,pregnantwomencannotbearrangedattheemergencyexit.Wouldyoulikemetochangeyourseatforyou?PAX:Thankyou!FA:Youarewelcome.TasksAnnouncementTypicalTaskFurtherTaskTaskDescription播报实施安全检查的广播词实施安全检查为特殊旅客提供安全检查

TaskRequirements用英语播报实施安全检查的广播词；在线音频展示；独立完成。用英语实施安全检查；线下课堂展示；小组协作完成。用英语为特殊旅客实施安全检查；在线音频或视频展示；小组协作完成。

KnowledgeObjectives

熟悉实施安全检查的广播词掌握实施安全检查的流程；掌握实施安全检查的常用表达。1.掌握为特殊旅客实施安全检查的注意事项；2.掌握为特殊旅客实施安全检查的常用表达。AbilityObjectives能准确、熟练地播报实施安全检查的广播词能规范、熟练地实施安全检查。能根据情况判断特殊旅客服务需求;能规范、熟练地为特殊旅客实施安全检查

QualityObjectives内化“敬畏规章”的民航精神内核；培养恪尽职守的工作品质。培育严谨科学的专业精神；培养沟通协调能力。1.内化劳动精神；2.强化共情服务意识。Part2SafetyCheck“实施安全检查”产出任务单Part2SafetyChecksafetycheck安全检查pushback后推take-off起飞seatback座椅靠背tray

table小桌板footrest脚踏板armrest座椅扶手windowshade遮光板switchoff关掉，切断airplanemode飞行模式stow收起lithiumbattery锂电池buckle搭扣item项目；物品；一则abdomen腹部departure

离开cockpitinstruments

驾驶舱仪器navigation

system导航系统UsefulExpressionsTask3.3AnnouncementSafetyCheckLadiesandgentlemen,Aswearepreparingfortake-off,pleaseputyourseat-backupright,secureyourtraytableandfootrest,andputyourarmrestsdown.Pleasemakesurethatyourseatbeltissecurelyfastened,andyourwindowshadesarefullyopen.Allmobilephonesmustremainswitchedofforsettoairplanemode.Portableelectronicdevicesincludinglaptops,tabletsmustbeswitchedoffandstowedproperlythroughouttheflight.Meanwhile,lithiumbatterychargersmustbeturnedofffortheentiredurationofthisflight.Incaseofanemergency,pleasefollowtheinstructionsgivenbyourcrewmembers.Donotcarryyourhandluggagewithyouduringanevacuation.Cabincrewpleasestartsafetycheck.Thankyou!Task3.4ConductingSafetyCheck3.4.1TypicalTask:ConductingSafetyCheck(Afterpassengerssitdown,flightattendantsconfirmoverheadcompartmentsclosedandconductsafetycheck.)FA:Pleasefastenyourseatbelt.PAX1:HowdoIfastenmyseatbelt?FA:Insertthemetaltipintothebuckle,andthenpullthestraptightaroundyourwaist.PAX1:Isee.Thankyou!Task3.4ConductingSafetyCheck3.4.1TypicalTask:ConductingSafetyCheck(Theflightattendantnoticesthatawindowshadeisnotopenandtheseatbackisnotupright)FA:Excuseme,Sir.Wouldyoupleaseopenthewindowshadeandadjusttheseatbacktoanuprightposition?PAX2:OK.FA:Thankyou.Task3.4ConductingSafetyCheck3.4.1TypicalTask:ConductingSafetyCheck(Theflightattendantnoticesapassengerusinghermobilephone.)FA:Excuseme,Madam.Wouldyoukindlyswitchoffyourmobilephoneorsetittoairplanemode?PAX3:OK.I’lldoitrightnow.Task3.4ConductingSafetyCheck3.4.1TypicalTask:ConductingSafetyCheck(Apassengerwantstousethelavatory.)PAX4:Madam,canIusethelavatorynow?FA:I’msorry,Sir.Nooneisallowedtousethelavatorybeforetake-off.PAX4:Isee.Thankyou!Task3.4ConductingSafetyCheck3.4.1TypicalTask:ConductingSafetyCheck(Theflightattendantreportstothepurser.)FA:Cabinready.Purser:OK.Task3.4ConductingSafetyCheck3.4.1TypicalTask:ConductingSafetyCheckTheItemsofConductingSafetyCheckItemsActionsItem1ConfirmoverheadcompartmentsclosedItem2OpenthewindowshadesItem3Putseat-backsuprightItem4FastentheseatbeltItem5StowtraytablesItem6StowfootrestsandputarmrestdownItem7SwitchoffthemobilephonesorsettoairplanemodeItem8ClearallaislesItem9CheckthegalleyItem10CheckthelavatoryTask3.4ConductingSafetyCheck3.4.2LearningandDoing:SimulatingConductingSafetyCheckSupposeyouar