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Unit7FameandFortune
PartIGettingready
A.
B.Keys:
1:magazine2:newspaper3:MicrosoftCompany4:successful5:richest
6:3rd7:19558:Washington9:computers10:1311:baseball
12:football13:computerprograms14:perform15:high
16:computerlanguage17:Basic18:valuable19:office
20:home21:established22:197523:three24:computersoftware
25:established26:nternational27:usiness28:achines29:1981
30:personalcomputer31:operatingsystem32:12933:computercompanies
34:Windows35:easier36:officials37:
38:thousandsofmillionsofdollars39:1600040:4841:3042:100
PartIIBillGates’newrules
A.Keys:
1:quailty
2:re-engineering
3:velocity
B.Keys:
1:communication2:e-mail
3:salesdataonline4:insights
5:knowledgeworkers6:high-levelthinking
7:createvirtualteams
8:paperprocess9:digitalprocess
10:eliminatesingle-taskjobs
11:digitalfeedbackloop
12:routecustomercomplaints
13:redefinetheboundaries
14:businessprocess15:just-in-timedelivery
16:eliminatethemiddleman
17:helpcustomerssolveproblems
PartIIIGreatbusinessdeals
A.Keys:
1:NATIONALSTEAMSHIP
2:200003:AristotleOnassis
4:60005:American
6:BigBen7:10008:tourist
9:BuckinghamPalace10:2000
11:TheWhiteHouse12:100000
13:TheStatueofLiberty14:10000015:Australian
B.Keys:
1:boom2:worlddepression3:millionaire
4:identified5:fraud6:five7:California8:luxury
PartIVMoreaboutthetopic:WaltDisney
1:correspondencecourse2:OswaldtheRabbit3:talkingcartoonfilm
4:WaltDisneyhimself
5:storyteller
6:UbIwerks
7:35;feature-lengthcartoonfilm;2000000;three
8:potential
9:55;17000000
27:taste;vulgarity;childrenofallages
PartVDoyouknow…
1:$24worthofkettles,axesandcloth.
2:$80000000.
3:$27000000.
4:About12cents.
5:About800000squaremiles.
6:About1600000squaremiles.
7:$7200000.
8:About5cents.
9:$750000000worth.
10:Anestimated100000000000tons.
Tapescript
PartIGettingready
A.
B.
Inthepastfewyears,hundredsofmagazineandnewspaperstorieshavebeenwrittenaboutBillGatesandhiscompany,thereasontheMicrosoftCompanyisextremelysuccessful.IthasmadeBillGateoneoftherichestmenintheworld.WilliamGatesthe3rdwasbornin1955,inawesterncityofSeattle,Washington.Hebecameinterestedincomputerswhenhewas13yearsold.Whenmostyoungboyshisagewereplayingbaseballorfootball,youngBillGateswaslearningtowritecomputerprograms.Theseprogramstellcomputershowtoperformusefultasks.BillGateattendedHarvardUniversityafterhighschool.AtHarvard,hebegandevelopingthecomputerlanguagecalledBasic.Hebegantothinkthatthecomputerwouldsomedaybecomeavaluabletoolthatcouldbeusedineveryofficeandhome.BillGatereturnedtoSeattlewhereheestablishedtheMicrosoftCompanyin1975.Itemployedonlythreeworkers.MicrosoftdevelopedcomputersoftwareforestablishedAmericancompanies,likeGeneralElectricandCitibank.SoonMicrosoftwasworkingwiththeInternationalBusinessMachinesCompanyknownasIBM.In1981,IBMbegansellingapersonalcomputerthatusedMicrosoftproductsaspartofitsoperatingsystem.Bythen,Microsofthad129workers.TodayIBMstillusesMicrosoft'scomputeroperatingsystem.Sodomanyothercomputercompanies.OneofthemostfamousMicrosoftproductsisaprogramcalledWindows.Windowsmakesitmucheasiertouseacomputer.CompanyofficialssayMicrosofthassoldabout40000000copiesoftheWindowsprogramaroundtheworld.Microsoftdoesthousandsofmillionsofdollarsinbusinesseachyear.Itnowhasmorethan16000workersinmorethan48countries.Microsofttodayproducescomputerprogramsin30languagesandsellstheminmorethan100countries.
PartIIBillGates’newrules
Ifthe1980swereaboutqualityandthe1990swereaboutre-engineering,thenthe2000swillbeaboutvelocity.Abouthowquicklybusinessitselfwillbetransacted.Abouthowinformationaccesswillalterthelife-styleofconsumersandtheirexpectationsofbusiness.Qualityimprovementsandbusiness-processimprovementswilloccurfarfaster.Whentheincreaseinvelocityisgreatenough,theverynatureofbusinesschanges.
Tofunctioninthedigitalage,wehavedevelopedanewdigitalinfrastructure.It'slikethehumannervoussystem.Companiesneedtohavethatsamekindofnervoussystem—theabilitytorunsmoothlyandefficiently,torespondquicklytoemergenciesandopportunitiestoquicklygetvaluableinformationtothepeopleinthecompanywhoneedit,theabilitytoquicklymakedecisionsandinteractwithcustomers.
Thesuccessfulcompaniesofthenextdecadewillbetheonesthatusedigitaltoolstoreinventthewaytheywork.Tomakedigitalinformationflowanintrinsicpartofyourcompany,hereare12keysteps.
1.
Insistthatcommunicationflowthroughe-mail.
2.
Studysalesdataonlinetoshareinsightseasily.
3.
Shiftknowledgeworkersintohigh-levelthinking.
4.
Usedigitaltoolstocreatevirtualteams.
5.
Converteverypaperprocesstoadigitalprocess.
6.
Usedigitaltoolstoeliminatesingle-taskjobs.
7.
Createadigitalfeedbackloop.
8.
Usedigitalsystemstoroutecustomercomplaintsimmediately.
9.
Usedigitalcommunicationtoredefinetheboundaries.
10.
Transformeverybusinessprocessintojust-in-timedelivery.
11.
Usedigitaldeliverytoeliminatethemiddleman.
12.
Usedigitaltoolstohelpcustomerssolveproblemsforthemselves.
AsIsaidinTheRoadAhead,wealwaysoverestimatethechangethatwilloccurinthenexttwoyearsandunderestimatethechangethatwilloccurinthenext10.Don'tletyourselfbelulledintoinaction.
Youknowyouhavebuiltanexcellentdigitalnervoussystemwheninformationflowsthroughyourorganizationasquicklyandnaturallyasthoughtinahumanbeingandwhenyoucanusetechnologytomarshalandcoordinateteamsofpeopleasquicklyasyoucanfocusanindividualonanissue.It'sbusinessatthespeedofthought.
PartIIIGreatbusinessdeals
1.
Inthe…er…late1920s,early1930s,therewasa…ayoungGreekbusinessmanwho…er…madequitealotofmoney…er…byimportingtobaccointoArgentina.Um…hethenmoveduptoNorthAmerica…er…thiswasinabout…er…1933,whenofcoursetheworldwasinthemiddleofa…atradeslump.Er…he…er…decidedhewantedtogetintoshipping,andtogetintoshippingheneededshipssohe…hestartedlookingaroundforsomeshipstobuywithhistobaccofortuneandhefoundtenvessels…er…whichbelongedtotheCanadianNationalSteamshipCompany…er…theproblembeingthattheywerefrozenintotheiceintheStLawrenceRiverinCanada.They'dbeenrustingawaytherefortwoyearsandwerenowcompletelyfilledupwithsnowandice.Er…infactthestorygoesthatwhenhewentaboardto…er…inspectoneoftheships,hefellintoasnowdriftand…er…endeduponthedeckbelow.Well,theshipshadcost$2milliontobuild…er…abouttenyearsbefore,andtheownerswerepreparedtoletthemgojustfora…ascrappriceof…er…$30000each.Heoffered$20,000andtheownersaccepted.
Heleftthemthere,stuckintheice,therewasnothingmorehecoulddo.Er…butafewyearslater,the…theworlddepression…er…cametoanendand…er…worldwarseemedtobeloominginEuropeand,ofcourse,thatledinitsturntoa…bitofashippingboom.Sotheyoungman,therehewaswithhisshipsand…er…hebecameoneoftherichestmenintheworld.Hisnamewas…AristotleOnassis.
2.
OnceuponatimetherewasanenterprisingScottishactor,calledArthurFurguson,whodiscoveredthathecouldmakeaverygoodlivingsellingthingsthatdidn'tactuallybelongtohim,inotherwordshewasaconman.HefirstgottheideawhenhewassittinginthemiddleofTrafalgarSquare(inLondonthatis).Um…thiswasin1923,andhesawanAmericantouristadmiringthestonelionsandthefountainsandNelson'sColumn.Heintroducedhimselfasthe"officialguide"totheSquareandstartedtoexplainthehistoryoftheplace.AndwhilehewasdoingthishealsoslippedinalittlementionthatasBritainwasheavilyindebt,theBritishgovernmentwaslookingfortherightkindofpersontobuytheSquare.Hesaidthathewastheofficialgovernmentsalesmanandthattheaskingpricewasaround£6000.TheAmericansaidthatthiswasagoodpriceandofferedtopaybychequerightaway,soMr.Furgusonwentofftookaythiswithhissuperiors—inotherwordshewentoffforanhourandahalfandkepttheAmericanwaiting.Well,hethencamebackandsaid,yes,theywerewillingtoselltotheAmericanatthatprice.TheAmericanwroteacheckandFurgusongavehimareceiptandtheaddressofacompanywhowoulddismantletheSquareandgetitreadyforshippingittotheStates.Thenhewentofftocashthecheck.
SoonafterthathesoldBigBenfor£1000andtookadownpaymentonBuckinghamPalaceof£2000.TwoyearslaterhewenttotheUnitedStatesandleasedtheWhiteHousetoaTexascattlemanfor99yearsfor$100000perannum.LaterhearrangedtoselltheStatueofLibertytoanAustralianfor$100000,butunfortunatelyFurgusonallowedthebuyertotakeaphotographofhimandtheAustralian,feelingslightlysuspicious,showedthephotographtothepolice.Furgusonwasidentifiedandsenttoprisonforfraudforfiveyears.WhenhecameoutheretiredtoCalifornia,wherehelivedinluxuryuntilhediedin1938.
PartIVMoreaboutthetopic:altDisney
Presenter:
WaltDisneyiswellknownasthecreatorofMickeyMouseandtheinventorofDisneylandandWaltDisneyWorld,buthiscreationsarebetterknownthanhislife.PeterSpenceristheauthorofanewbookaboutDisney.WhatwasWaltDisney'sbackground
Peter:
WalterEliasDisneywasbornin1901inChicagobutactuallyhewasbroughtupinasmalltownintheMid-WestnearKansasCity,Missouri,whichincidentallywaslaterusedasthemodelforMainStreetinDisneyland.Um...hefirststudiescartooning,youknow,bydoingacorrespondencecourse.DuringtheFirstWorldWarheworkedasa…adriverfortheAmericanRedCrossbutafterthewarhereturnedtoKansasCitywherehemetaguycalledUbIwerks.Nowthey…er…startedtoworktogetheronaseriesofexperimental-typefilms...um…andafterawhiletheysetofftoCaliforniatojoinWalt'selderbrotherRoywhowaslivingthereinLosAngeles.
Presenter:
WhendidMickeyMousefirstappear
Peter:
Ah,well,DisneyandIwerksfirstinventedacharactercalledOswaldtheRabbitbutthenin1928anewcharacterwasborn:cheerful,sometimesrathernaughty,energeticmousewithlargefunnyears.Yes,itwasMickeyandheappearedforthefirsttimeinthefirsttalkingcartoonfilm,calledSteamboatWillie.Er…notmanypeopleknowthisbutWaltDisneyactuallyprovidedthevoiceforMickey.Bytheway,hewasalmostcalled"MortimerMouse",whichdoesn'thavethesamekindofringtoit,ordoesitWell,RoyandWaltgatheredateamofartists…er…illustratorstogether…um…bythistimeUbIwerkshadleftthemandstartedhisowncompany,thiswasin1930,andDisneyStudios,astheycalledthemselves,starting…startedtoproducethefamousshortcartoonswith…starringMickeyandMinnieandDonaldDuckandPlutoandGoofy.Er…Roywasthebusinessmanageranddrivingforcebehindthecompany…er…makingitveryprofitableandWaltwasmorethe…er…imaginative,creativepartofthepartnership.
Presenter:
WhatkindofmanwasWaltDisney
Peter:
Well,accordingtotheartistswhoworkedforhimWaltactuallycouldn'tdrawverywell…er…mostofthecharacterswereactuallydrawnbyIwerks,butapparentlyhewasanamazingstoryteller.Hewouldactoutthestoriesoffilmsdoingallthevoicesandactionstoshowtheillustratorswhathewantedthemtodoandthentheyhadtogooffandtrytorecreatehisvisualizations.
Presenter:
ThemostfamouscartoonofallwasSnowWhite—andthebestIstillthink.
Peter:
Mm,yeah,itwasthefirstfeature-lengthcartoonanditwasreleasedin…er…1935.Now,SnowWhiteandtheSevenDwarfsrequiredtwomilliondrawingsandtookthreeyears'worktomake.Um…obviouslyitwas…er…veryexpensive,particularlyforthosetimes.Bytheway,theBritishfilmcensorgaveitanAdultcertificatebecausehethoughtthatitwouldbetoofrighteningforlittlechildrentoseeontheirown.Er…thatwasfollowedbyPinocchioandFantasiain1940,Dumboin1941.And…er…theDisneyStudiosalsostartedmaking…um…someratherlow-budgetliveactionfeaturefilmsforchildren…er…somethingwhichtheotherstudiosdidn'tdareriskdoing.Er…someofhisfilmsmixedliveactionwithcartoons—er…I'mthinkingaboutMaryPoppins,whichIthinkwe'veprobablyallseen,madein1964,wherecartooncharactersand…andthereallifeactorsappearedtogetheronscreenandtalkedanddancedandsangtogether.Disneywasoneofthefirsttoseethepotentialoftelevision,alltheotherstudioswereafraidofthismedium.Um…sohestartedtoproducefilmsdirectlyfortelevisionand…andnowofcoursethere'saDisneyChannelshowingonlyDisneyfilms.
Presenter:
AndthenhedreamtupDisneyland,didn'the
Peter:
Ah,"dreamt"istherightword.Disneylandwasacreationofthelandofhisdreams:safe,happy,clean,fairy-taleworldwithitsownMagicKingdom.TheoriginalDisneylandwasopenedinLosAngelesin1955anditcost$17million.Waltdiedin1966buthewasalreadyworkingonplansfortheDisneyWorldinOrlando,Florida,whichopenedin1971,andtheEPCOTCenternearWaltDisneyWorld—that'sthe"ExperimentalPrototypeCommunityOfTomorrow",bytheway.Andthere'salsoa…aTokyoDisneyland,whichwasopenedin…um…1983.
Presenter:
And…andnowthere'sevenanEuroDisneylandnearParis,Ithink.
Peter:
Yes,that'sright.Um…andtheDisneyStudiosstillcontinuetoproducefilmsinthe…thehousestyle,theWaltDisneystyleandpresumablyitalwayswill.Disney'sfilmsappealed…um…andstilldoappealtochildrenofallages,butpeopleoftencriticizethemfortheirlackoftasteandtheysaythey'revulgar,butDisneysaid,"I'venevercalledthisart.It'sshowbusinessandI'mashowman."Well,canyouimagineaworldwithoutMickeyMouse
Presenter:
PeterSpencer,thankyou.
PartVDoyouknow…
1.Thebestrealestatedealinhistory
EveninthedayswhenAmericawasknownastheNewWorld,itwasacountrywithareputationforitsspiritofenterpriseandtheabilityofitspeopletomakeagooddeal.
Whenthesettlersstartednegotiating,thenativeshardlyknewwhathadhitthem—andinthesummerof1626,probablythemostspectacularrealestatecoupinhistorytookplace.
GovernorPeterMinuitoftheDutchWestIndiaCompanyhadthejobofbuyingManhattanIslandfromtheIndians.
AftersomehagglingwithChiefManhasset,thepricewasagreedat24dollars'worthofkettles,axesandcloth.
Today,$24wouldnotbuyonesquarefootofofficespaceinNewYorkCity,andanofficeblockincentralManhattanchangeshandsforaround$80million.Evenallowingforinflation,Minuitgothimselfarealbargain.
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