双语客运值班员客运工作基本要求课件

LiuzhouRailwayVocationalTechnicalCollege明德砺志求知笃行客运工作基本要求Basicrequirementsforpassengertransportwork双语客运值班员BILINGUALPASSENGERATTENDANT教学团队TeachingteamYinTian尹天雷莲桂Leiliangui李秀聪Lixiucong周雯Zhouwen目录contents1客运组织工作Passengerorganizationwork2客运人员素质Qualificationrequirementsofpassengertransportstaff1客运组织工作客运组织工作Passengerorganizationwork售票Ticketsales进站、候车、检票组织Organizationofenteringthestation,waiting,ticketchecking站台组织platformorganization客运组织工作Passengerorganizationwork出站组织Organizationofleavingthestation高铁快运作业（高速）/行包作业（普速）High-speedrailexpressoperation(highspeed)/luggageoperation(classicrailway)应急处置Emergencytreatment列车给水、吸污作业（高铁大型车站，普速大、中型车站)Watersupplyandsewagesuctionoperationsfortrains(large-scalehigh-speedrailwaystations,largeandmedium-sizedstationswithclassicrailway)客运组织工作Passengerorganizationwork2客运人员素质客运人员素质Qualificationrequirementsofpassengertransportstaff遵章守纪Abidebyrulesanddisciplines敬业爱岗Dedicatedtowork客运人员素质Qualificationrequirementsofpassengertransportstaff职业道德Professionalethics服从指挥Obeycommand团结协作Workingjointlyandcooperatively1身体健康Ingoodhealth2五官端正Haveregularfeatures3持有效身份证明Witheffectiveidentitycertificate身体素质要求Physicalqualityrequirements新职人员具备高中（职高、中专）及以上文化程度Newemployeeshavehighschool(vocationalhighschool,technicalsecondaryschool)educationlevelorabove.教育程度Educationallevel客运值班员、售票值班员、客运计划员、综控室操作人员、广播员从事客运服务工作满2年。综控室操作人员、广播员具备广播员资质。Groupleaderofpassengerattendants,ticketsalesofficers,passengertransportplanners,comprehensivecontrolroomoperatorsandbroadcastershavebeenengagedinpassengertransportservicesforatleast2years.Thecomprehensivecontrolroomoperatorsandbroadcastershavebroadcasterqualifications.工作履历要求Requirementsforworkexperience能够使用简单英语AbletousesimpleEnglish语言要求Languagerequirements持有效上岗证，经过岗前安全、技术业务培训合格Holdaeffectivejobcertificateandpassthepre-jobsafetyandtechnicalbusinesstraining证书要求Certificaterequirements1熟练使用本岗位相关设备设施Proficientintheuseofrelevantequipmentandfacilitiesofthepost2熟知本岗位业务知识和职责Familiarwiththebusinessknowledgeandresponsibilitiesofthisposition3熟悉本岗位相关应急处置流程，具备应对突发事件能力Familiarwiththerelevantemergencytreatmentproceduresoftheposition,andhavetheabilitytodealwithemergencies工作能力要求Work