2024年福建开放大学《商务交际英语》形成性考核参考试题库（含答案）

PAGEPAGE12024年福建开放大学《商务交际英语》形成性考核参考试题库（含答案）一、单选题1.WhichofthefollowingisNOTanexternalbarriertomunication?A、Motivationorinterests.B、Environmentalfactorssuchaslightingandheat.C、Aclosedorauthoritarianclimate.答案：A2.下列陈述正确的是：A、Minutesareonlysenttothemeetingparticipants.B、Identifyingthescopeofareportenablesthereportwritertodeterminehowmuchmoneytospendongatheringfacts.C、Thepurposesofmunicationaretoestablishgoodwill,persuade,obtainorshareinformation,establishpersonaleffectiveness,andbuildself-esteem.答案：C3.WhichofthefollowingstatementsisNOTTRUE?A、Informationtechnologywillenablemorebusinessestoentertheglobalworkforce.B、TheInternetwillpreventmorebusinessesfromenteringtheglobalworkforce.C、Therewillbeanexplosivegrowthofpaniesdoingbusinessacrossborders.答案：B4.Which'ofthefollowingshouldbepartofaninformationalreport?A、factsB、conclusionsC、remendations答案：A5.下列陈述正确的是：A、Paragraphsinthemodifiedblockformatarealwaysindented.B、Whenoutlininganinformationreport,thewritermustalwaysarrangethefactsingeographicalorder.C、Tomunicateeffectively,thesendermustuseaudienceanalysis,examinethemessage’senvironment,andencourageandinterpretfeedback.答案：C6.Whydobusinesspersonsusememosandemails?A、Toprovidearecord.B、Toadvise,direct,informandstatepolicy.C、BothAandB答案：C7.Whengreeting,a(an)________mayfoldpalmstogetherbelowhisorherchinandnodorbowslightly.A、FrenchB、JapaneseC、Indian答案：C8.Howcanyoukeepmessagessimpleandshort?A、Pronouncewordscarefully.B、Useshort,simplesentences.C、BothAandB答案：C9.Aconversationbetweensupervisorsofdifferingdepartmentsisa________munication.A、downwardB、upwardC、lateral答案：C10.下列陈述正确的是：A、Inanorderletter,someofthesupportinginformationshouldbeplacedintables.B、Whenoutlininganinformationreport,thewritermustalwaysarrangethefactsingeographicalorder.C、ThebusinessenvironmentintheUnitedStatesissodominatedbywhiteAmericans.答案：A11.下列陈述正确的是：A、paragraphmusthaveatleast3sentencestobeplete.B、Primaryresearchinvolvesgatheringfreshdata.C、Ifaworkteamisgoingtobeeffective,itisusuallyeffectivefromtheveryfirstmeeting.答案：B12.Whatisanexternalbarriertomunication?A、barrierthatexistsoutsideofthereceiverandoutsideofthesender.B、arrierthatexistswithinthereceiverorwithinofthesender.C、afactorthatinterruptsthemunicaitonprocess答案：A13.下列陈述正确的是：A、Inroutinerequests,thereceiverviewsthemainideaoftheletterneutrally.B、Identifyingthescopeofareportenablesthereportwritertodeterminehowmuchmoneytospendongatheringfacts.C、Ifthereceiverisill,listeningskillsarepositivelyaffected.答案：A14.Whattypeofmessageshouldyousendineachofthefollowingsituations?YouwanttoaskacoworkertoplaytennisonSaturdaymorning.A、informal,oral,internalB、formal,written,internalC、informal,written,internal答案：A15.下列陈述正确的是：A、Intheblockformatofletterformats,alllinesbeginatleftmargin.B、Aclaimlettershouldbewrittenintheindirectorderwhenthesenderasksforarefund.C、Informalmunicationtravelsthroughestablishedlinesofauthority,butformalmunicationdoesnotfollowtheselines.答案：A16.WhichofthefollowingareNOTbusinessmeetings?A、Birthdayparties.B、Staffmeetings.C、Boardmeetings.答案：A17.下列陈述正确的是：A、Manyemailusershatereceivingspamor“junkmail”.B、Thefirstitemonanyagendaistherollcall.C、laimlettersaredesignedtobenegativelettersbecausetheymustpersuadethereceivertodowhatthesenderwants.答案：A18.Aofaneffectiveteamisnotafraidtoquestionineffectivetechniquesorstrategies.Heorsheisalwaystryingtoimprovetheteam.A、thinkerB、supporterC、hallenger答案：C19.AmemotellingemployeesthatthenewsupervisorisBethKirkistoA、dviseB、informC、record答案：B20.Toconductsecondaryresearch,youmightA、talkwithcustomersandsuppliersB、collectdataontheInternetC、observewhathappens答案：B21.Whichofthefollowingsentencesshowsracebias?A、Thestudentsuffersfromseriousheartattack.B、HaveyoumetmyAsianAmericanfriend?C、Wehiredafemalelawyertosuethecase.答案：B22.Whatisaninternalbarriertomunication?A、barrierthatexistsoutsideofthereceiverandoutsideofthesender.B、arrierthatexistswithinthereceiverorwithinofthesender.C、afactorthatinterruptsthemunicaitonprocess答案：B23.下列陈述正确的是：A、Minutesaretheofficialrecordoftheproceedingsofameeting.B、Paragraphsinthemodifiedblockformatarealwaysindented.C、Twomediaareemployedwhensendingmunications—speakingandwriting.答案：A24.Whatisabarriertomunication?A、Wegothroughthementalprocesssofastthatwedonotrealizeweareusingaprocess.B、Ourpersonal,academic,andprofessionallivesdependuponit.C、afactorthatinterruptsthemunicaitonprocess答案：C25.下列陈述正确的是：A、Usingonlyshort,simplesentencesisbestforbusinessmessages.B、Secondaryresearchinvolveslocatedatathatalreadybeengatheredandreported.C、Tooverediversityintheworkplace,thebestplanistooverlookdifference.答案：B26.Whichofthefollowingisacharacteristicofaneffectiveworkteam?A、Teammembersaremittedtotheteamanditsgoals.B、Teammembersareallwellacquaintedwitheachotherpriortoworkingtogether.C、Theteamgetspletesupportfromalllevelsofmanagement.答案：A27.Toavoidbeingamunicationbarrier,extrovertsneedtomakesure______.A、theyspeakbeforetheythinkB、theyspeakastheythinkC、theythinkbeforetheyspeak答案：C28.Whichofthefollowingstatementsaboutbodylanguageistrue?A、Peoplefromdifferentculturesinterpretbodylanguageindifferentways.B、asicbodylanguageisuniversal;itmeansthesametoallpeople.C、Facialexpressionsareuniversal,butgesturesarelessso.答案：A29.Tomunicateeffectively,thesendermust________.A、useaudienceanalysis,examinethemessage’senvironment,encourageandinterpretfeedbackB、useaudienceanalysis,readandlisteneffectivelyC、useaudienceanalysisandovereexternalandinternalbarrierstomunicate答案：C30.下列陈述正确的是：A、llbusinessmessagesshouldpromotegoodwill.B、Thesupportinginformationcontainsthemainidea.C、Ananalyticalreportindirectorderstartswiththeintroduction,followedbyfindings,andthenthemainidea.答案：A31.下列陈述正确的是：A、Inplanninganagenda,donotconsidernewbusinessatthistime.B、Whengivingthenegativemessage,thesendershouldavoidusingpositivelanguage.C、Abibliographyliststhesourcesoftheinformationinaformalreport.答案：C32.Whichofthefollowingsentencesusespositivelanguage?A、Don’thandinyourassignmentuntilitisfinished.B、Ifyourcamerawerestillunderwarranty,itwouldbereplaced.C、Wecan'tsendyouthepaperyourequestedbecausewearesoldout.答案：B33.Thepurposesofreportsare______.A、informationalB、analyticalC、informationalandanalytical答案：C34.Inthemunicationprocess,whichofthefollowingisamajorresponsibilityofthereceiver?A、nalyzingthesenderB、leadingeffectivelyC、assessingthemessage’senvironment答案：B35.Thereareatleast______differentculturesintheUnitedStates.A、100B、200C、300答案：C36.下列陈述正确的是：A、OmitTO,FROM,DATEandSUBJECTinthesimplifiedmemoformat.B、Onceyourunyourwordprocessor’sspellchecker,yourwritingwillbefreeofspellingerrors.C、Usingabbreviationshelpskeepmessagesshortand,therefore,makesthemmoreunderstandableforsomeoneWhodoesnotspeakorreadEnglishfluently.答案：A37.下列陈述正确的是：A、Thefirstitemonanyagendaistherollcall.B、Aclaimlettershouldbewrittenintheindirectorderwhenthesenderasksforarefund.C、Aformalreporthasthreemaindivisions:preliminaryparts,body,andsupplementaryparts.答案：C38.下列陈述正确的是：A、Writingacontinuousemailmessageinonelongparagraphmaymakeyourreaderinterested.B、Allgoodwilllettersrequiresupportinginformation.C、Manuscriptreportsusuallyarelongerthanmemoorletterreportsbutnotaslongasformalreports.答案：C39.Whichofthefollowingstatementspromotesgoodwillbyusingcourteouswords?A、Iwantmymoneybackbecauseyoudidn’tsendtheproductIrequested.B、Youmadeanerroronmyfinancialstatement.C、Perhapsyouoverlookedlastmonth'sstatement,asyouraccountispastdue.答案：C40.municationskillsincludetheabilitytouselanguageaccurately—______.A、usepropergrammarB、choosewordspreciselyC、BothAandB答案：C41.Thestylesofreportsare______.A、formalB、informalC、formalorinformal答案：C42.下列陈述正确的是：A、Transitionsconnectsentencesandparagraphsbyshowingrelationshipbetweenthem.B、Aparagraphmusthaveatleast3sentencestobeplete.C、Tocutdownonwordiness.usethepassivevoiceratherthantheactivevoice.答案：A43.下列陈述正确的是：A、Businessmanisabiasedword.B、Actressisanunbiasedword.C、Formalreportsusuallyarewritteninapersonalstyle,usingfirst-personpronounssuchasI,me,andyou.答案：A44.WhichofthefollowingstatementsisTRUE?A、TheOksignisperceivedthesamewayinFranceandtheUnitedstates.B、Ingeneral,Hispanicpersonsarefortablewithapersonalspaceoflessthan18inches.C、Anodalwaysmeans“yes”.答案：B45.Whenthereceiverofthereportisoutsidetheorganization,thewriteruses_____.A、letterreportformatB、memoreportformatC、manuscriptformat答案：A46.Whichofthefollowingisthestandardpartofabusinessletter?A、Subjectline.B、Enclosurenotation.C、plimentaryclose.答案：C47.下列陈述正确的是：A、Inbusinessmunication,youshouldwriteinformalsentencesratherthaninaflowing,conversationalstyle.B、Ahypothesisisapossiblecauseorexplanationforaproblem.C、Onceyourunyourwordprocessor’sspellchecker,yourwritingwillbefreeofspellingerrors.答案：B48.Whenthereceiverofthereportiswithintheorganization,thewriteruses_____.A、letterreportformatB、memoreportformatC、manuscriptformat答案：B49.Adocumentscancreatea(an)______barrierifitissmudged,containserrorsincontent,spelling,orgrammar.A、externalB、internalC、formal答案：A50.下列陈述正确的是：A、Theminutesshouldreflectanytopicsthatwerediscussedoutoforder.B、Allgoodwilllettersrequiresupportinginformation.C、Externalmunicationoriginateswithinanorganizationandissenttoreceiverswithintheorganization.答案：A51.下列陈述正确的是：A、Supervisorisabiasedword.B、Thefirststepinwritingareportistoidentifytheproblemandthereport’sobjective.C、Stereotypeshelpusunderstandothergroupsofpeople,evenwithoutgettingtoknowindividualswithinthegroup.答案：B52.Whichofthefollowingisareceiver-orientedstatement?A、IgrantyourrequestforvacationfromtheweekofAugust14th.B、Wemakeeveryefforttoserveourclientsefficientlyandattheirconvenience.C、Asourguest,youwillreceivetheattentionthatyoudeserve.答案：C53.Thepartsofaninformalreportare______.A、theopeningB、thebodyC、BothAandB答案：C54.下列陈述正确的是：A、Flightattendantisunbiasedwords.B、Supervisorisabiasedword.C、Therearetwoparticipantsinthemunicationprocess:themessageandthereceiver.答案：A55._____willmakethelargestU.S.minoritygroupwithinthenexttenyears.A、fricanblackpeopleB、HispanicsC、Asianimmigrants答案：B56.Theteamgetspletesupportfromalllevelsofmanagement.A、Theteamgetspletesupportfromalllevelsofmanagement.B、TorequestC、Torecord答案：B57.下列陈述正确的是：A、Ingoodbusinesswriting,thewritersometimesaddressesthereceiverbyname.B、Inbusinessmunication,youshouldwriteinformalsentencesratherthaninaflowing,conversationalstyle.C、Understandingpeopleinstereotypeishelpfultoeffectivemunication.答案：A58.Whichofthefollowingisthestandardpartofabusinessletter?A、Letteraddress.B、Attentionline.C、Enclosurenotation.答案：A59.Whattypeofmessageshouldyousendineachofthefollowingsituations?Asthesupervisor,youaregoingtowritetotheworkersinyourdepartmenttoexplainchangesinthepany'sovertimepolicy.A、informal,oral,internalB、formal,written,internalC、informal,written,internal答案：C60.下列陈述正确的是：A、Onceyourunyourwordprocessor’sspellchecker,yourwritingwillbefreeofspellingerrors.B、Dataleadtoconclusions,andconclusionsleadtoremendations.C、Amultinationalpanysimplysellsproductsorpurchasesgoodsfromanothercountry.答案：B61.WhichofthefollowingisNOTincludedinthemonabusesofmemos?A、Writtentoofrequently.B、Writtentogainattention.C、Writtentoexpressonemainidea.答案：C62.WhichofthefollowingisNOTthestepforplanninglettersthatcontainaneutralorpositivemessage?A、Toidentifytheletter’sobjectiveandthemainidea.B、Todetermineitssupportinginformation.C、Toendthelettercourteously.答案：C63.下列陈述正确的是：A、Becauseofitsunplicatedformat,thetraditionalmemostyleisproducedmoreeasilyonaputer.B、Usetheindirectorderforletterswithapositivemessage.C、Usedirectorderwhenyouexpectyourreadertobereceptivetoyourreport.答案：C64.Whichofthefollowingmeansisusedtostoreadocument?A、Electronicmail.B、Filetransferprotocol.C、Opticaldisks.答案：C65.下列陈述正确的是：A、nagendaistheorderofbusinessforameeting.B、Inplanninganagenda,donotconsidernewbusinessatthistime.C、Forthereasonsofthenegativemessagetobeeffective,theymustbesender-oriented.答案：A66.下列陈述正确的是：A、Placethekeyboardoperator’sreferenceininitialsadoublespacebelowthebodyintraditionalmemoformat.B、ecauseofitsunplicatedformat,thetraditionalmemostyleisproducedmoreeasilyonaputer.C、Wordprocessingisthesameasinformationprocessing.答案：A67.下列陈述正确的是：A、ctressisanunbiasedword.B、Letterswithaneutralorpositivemessagearewritteninthedirectorder.C、ulturaldiversityisthemostmonandmostimportanttypeofdiversityfoundintheAmericanworkplace.答案：B68.WhichofthefollowingisNOTamethodtoorganizeananalyticalreport?A、Categories.B、Hypotheses.C、Alternatives.答案：A69.下列陈述正确的是：A、Indirectorder,themainideaprecedesitssupportinginformation.B、Generally,businessmunicationsthatcontainpositivemessagesareorganizedindirect-indirectorder.C、Informalreportshavethreemainparts:theopening,thebodyandthefindings.答案：A70.Theheadingofamemointraditionalformatconsistsof______.A、TO,FROM,DATE,andTOPIClinesB、TO,FROM,DATE,andSUBJECTlinesC、TO,FROM,DATE,andDISTRIBUTIONlines答案：B71.Whichofthefollowingwouldbethebestbeginningforanacknowledgment?A、Thankyouforyourorder.Yourbusinessissincerelyappreciated.B、HereatABCpany,wesincerelyappreciateyourbusiness.C、Ireceivedyourorderfor15speakersets.答案：C72.下列陈述正确的是：A、Thebodyoftheminutesisorganizedaccordingtotheorderinwhichtopicswerediscussed.B、Usetheindirectorderforletterswithapositivemessage.C、Tomunicateeffectively,thereceivermustuseaudienceanalysis,examinethemessage’senvironment,andencourageandinterpretfeedback.答案：A73.Whenthereceiverviewsthelettercontaininganeutralandpositivemessage,thesendercanuse______.A、directorderB、indirectorderC、direct-indirectorder答案：A判断题1.请判断译文是否正确：Mostbusinessreportsareinformalreportsandhaveoneortwopurposes.Theypresentinformationthathasbeenrequested,ortheyanalyzeaproblemandreportthefindings.Theorganizationandtheformatofthesereportsvarydependingonthenatureofthemessageandthepeoplewhowillreceivethem.好的商务交流中，要使用简洁的词语。简洁的意思是简、短、扼要。但是，简洁的词语也是意思完整的，并表达了作者的全部意思。A、正确B、错误答案：B2.Externalmunicationoriginateswithinanorganizationandissenttoreceiverswithintheorganization.A、正确B、错误答案：B3.请判断译文是否正确：Areportisadocumentthatprovidesthefactsaboutaspecificsituationorproblemforconsiderationbyaspecificgroupofpeople.Reportsarebusinesstoolsthatenablemanagerstomakedecisionsorsolveproblems.Reportscanbeclassifiedaccordingtotheirstyle,purpose,andformat.报告是一种文件，为一组特定人群提供关于需要考虑的特殊环境或问题的事实。报告是业务工具，使管理者决策或解决问题成为可能。报告可以根据其文体、目标和格式分类。A、正确B、错误答案：A4.Documentsmaybestoredonharddisks,USB,microforms,oropticaldisks.A、正确B、错误答案：A5.请判断译文是否正确：Businesslettersareusedtomunicatewrittenmessagestopersonsoutsideanorganization.Lettersarealsousedtomunicateformalwrittenmessagestoemployeeswithinanorganization.Businesslettersareconsideredtobemoreformalthanmemos.完整的商务信函常常包括五个W：who（人），what（事、物），where（地点），when（时间）以及why（原因）。许多商务信函需要好几个段落来阐明这五个W。要根据对方的情况来调整你的信函。在有些情况下，对方也许不需要全部这五个方面的信息。A、正确B、错误答案：B6.Aclaimlettershouldbewrittenintheindirectorderwhenthesenderasksforarefund.A、正确B、错误答案：B7.Internalmunicationoriginateswithinanorganizationandissenttoreceiverswithinthatorganization.A、正确B、错误答案：A8.Secondaryresearchinvolveslocatedatathatalreadybeengatheredandreported.A、正确B、错误答案：A9.Thebodyoftheminutesisorganizedaccordingtotheorderinwhichtopicswerediscussed.A、正确B、错误答案：A10.Ahypothesisisapossibleexplanationofaproblem.A、正确B、错误答案：A11.Thefirstitemonanyagendaistherollcall.A、正确B、错误答案：B12.Identifyingthescopeofareportenablesthereportwritertodeterminehowmuchmoneytospendongatheringfacts.A、正确B、错误答案：B13.请判断译文是否正确：Mostbusinessreportsareinformalreportsandhaveoneoftwopurposes.Theypresentinformationthathasbeenrequested,ortheyanalyzeaproblemandreportthefindings.Theorganizationandtheformatofthesereportsvarydependingonthenatureofthemessageandthepeoplewhowillreceivethem.A、正确B、错误答案：B14.Inbusinessmunication,youshouldwriteinformalsentencesratherthaninaflowing,conversationalstyle.A、正确B、错误答案：B15.请判断译文是否正确：Yourabilitytoestablishandbuildrelationshipsaffectseveryaspectofyourlife.Whetherinyoursocial,academic,orprofessionallife,thisabilitydeterminesthedepthofyourrelationshipswithyourfriends,lovedones,family,classmates,andcoworkers.正式报告比非正式报告的篇幅长且复杂。由于其复杂性，在组织和写作一份正式报告时，你会比准备一份非正式报告花更多时间。向机构的最高领导层报告时，可能要撰写正式报告。A、正确B、错误答案：B16.请判断译文是否正确：Formalreportsaremoreplexandlongerthaninformalreports.Becauseofthisplexity,youmayspendmoretimeorganizingandwritingaformalreportthanyouwouldprepareaninformalreport.Formalreportsmaybeusedwhenwritingtothetopmanagementofanorganization.为了避免啰嗦，要使用主动语态，而不要使用被动语态。使用主动语态有助于直接表达你的意思，也可以避免句子过于冗长。A、正确B、错误答案：B17.Evenasimplegesturesuchasawaveorasmilecanmeandifferentthingstopeopleofdifferentcultures.A、正确B、错误答案：A18.Aneffectiveworkteamgoesthroughaprocessofdevelopmentthatinvolvesgettingacquainted,establishingroles,andcarryingouttasks.A、正确B、错误答案：A19.请判断译文是否正确：Alettercontaininganegativemessageconveysnewsthatwilldisappointthereceiver.Lettersthatdenyrequests,declinetosupplyinformation,refusecredit,orrejectaproposalareexamplesofthistypeofletter.Carefulplanningandorganizingarerequiredtoconveythedisappointingnewsandyetmaintaingoodwill.一封含有负面信息的信函传达的是令接收者失望的信息，如：拒绝要求，谢绝提供信息，拒绝信贷服务，或拒绝一项提议。这类信函要求仔细构思和组织，以在传达令人失望的消息的同时，还能保持善意。A、正确B、错误答案：A20.请判断译文是否正确：Memosaremessagesthatsupervisorsandpeerswillusetojudgeyouron-the-jobperformance;therefore,usethemwith'care.Also,choosecarefullythepeopletowhomyousendtheseinternaldocuments.Thecontentandtoneofy0urmemosmustnotbeoffensivetoanyone.Knowinghowandwhentousememosiscriticaltosuccessinyourcareer.据；所以，要谨慎地使用备忘录。同样，还要仔细选择你把这些内部文件送给谁。你的备忘录的内容和语气决不能令人厌恶。懂得何时和如何使用备忘录，对你的职业生涯的成功是很关键的。A、正确B、错误答案：A21.Bothamemooftransmittalandaletteroftransmittalcanbeusedforinformalreports.A、正确B、错误答案：A22.Anagendashouldincludethemeeting’sdate,time,andplace.A、正确B、错误答案：A23.Informalmunicationtravelsthroughestablishedlinesofauthority,butformalmunicationdoesnotfollowtheselines.A、正确B、错误答案：B24.请判断译文是否正确：Understandingyourresponsibilitiesasaparticipantinmunication,understandingtheformsofmunication,andbeingawareofbarrierstoeffectivemunicationwillaidyouinbeingabettermunicator.理解作为交流参与者的责任，理解交流的形式，认识妨碍有效交流的种种问题将有助于你成为一个善于交流的人。A、正确B、错误答案：A25.Informationisimportant,butthekeyishowtolearnit.A、正确B、错误答案：B26.Audienceanalysisshouldbeamajortoolfortheeffectivesendersofmessages.A、正确B、错误答案：A27.Aletterisaformatthatismoninthebusinessworld.A、正确B、错误答案：A28.MostAmericansarefortablewithapersonalspaceofatleast18inches.A、正确B、错误答案：A29.Becauseofitsunplicatedformat,thetraditionalmemostyleisproducedmoreeasilyonaputer.A、正确B、错误答案：B30.ItisbesttoavoiddrawingpicturesforpeoplewhosefirstlanguageisnotEnglish;theywillmorethanlikelybeinsulted.A、正确B、错误答案：B31.请判断译文是否正确：Inapersonalsetting,listeningdeepensrelationships.Thepoweroflisteninginourpersonalrelationshipsisimmense.Whenwelistentosomeone,wearesayingnonverbally,“Youareimportant.”Thefailuretolistensendsamessagetoapersonthatheorsheisunimportant.开始撰写报告前，必须先做一些准备工作。即使是简要报告情况，也必须收集有关材料，然后进行整理使之合乎逻辑，容易理解。A、正确B、错误答案：B32.Dataleadtoconclusions;conclusionsleadtoremendations.A、正确B、错误答案：A33.请判断译文是否正确：Thesupportinginformationinalettercontaininganegativemessageprovidesthereasonsforthenegativenews.Itcanpresentthereceiverwithalogicalexplanationofthereasonswhyyoucannotgranttherequest.含有负面消息的信函的辅助信息为这个负面消息提供了原因。它能够向信函接收者提出合理的解释，说明为什么你无法满足其要求。A、正确B、错误答案：A34.Claimlettersaredesignedtobenegativelettersbecausetheymustpersuadethereceivertodowhatthesenderwants.A、正确B、错误答案：B35.Inroutinerequests,thereceiverviewsthemainideaoftheletterneutrally.A、正确B、错误答案：A36.Primaryresearchinvolvesgatheringfreshdata.A、正确B、错误答案：A37.municatingwithacoworkerwhosebackgrounddiffersfromyourowncanbejustaschallengingasmunicatingwithacolleaguevisitingfromaforeigncountry.A、正确B、错误答案：A38.请判断译文是否正确：.municationskillsareespeciallyimportantwhenyoumunicatewithpeopleofdiversebackgrounds.Inadditiontojustwritingorspeakingeffectively,youneedtoaddelementsofsensitivity,understanding,andtoleranceinyourmunication.目前，两种最常见的内部檔——即用于机构内部的文件——是备忘录和电子邮件。备忘录是一种在公司内部使用的、传统的（业务）檔。然而，随着网络技术的出现，电子邮件作为交流手段正在迅速取代备忘录。A、正确B、错误答案：B39.Amultinationalpanysimplysellsproductsorpurchasesgoodsfromanothercountry.A、正确B、错误答案：B40.Becarefulinanemailnottorambleorconstantlychangesubjects.A、正确B、错误答案：A41.请判断译文是否正确：Memosaremessagesthatsupervisorsandpeerswillusetojudgeyouronthejobperformance;therefore,usethemwithcare.Also,choosecarefullythepeopletowhomyousendtheseinternaldocuments.Thecontentandtoneofyourmemosmustnotbeoffensivetoanyone.Knowinghowandwhentousememosiscriticaltosuccessinyourcareer.建立关系的能力会影响到你生活的各个方面。不论是在社交、学业和职业方面，这种能力都决定着你与你的朋友、你所爱的人、你的家人、同学、同事的关系的紧密程度。A、正确B、错误答案：B42.请判断译文是否正确：Ashumans,wehavetwomeansbv.Which.tncPnd.Messagesandtwomeansbywhichwereceivethem.To-sendmessages,wespeakandwrite,thesemessagesareacpaniedbynonverbalsymbols.Toreceivemessage,wereadorlisten.我们人类发出讯息时有两种途径，我们通过说和写发出讯息，这些讯息会伴有一些非语言符号。我们通过读和听接收讯息。A、正确B、错误答案：A43.Ingoodbusinesswriting,thewritersometimesaddressesthereceiverbyname.A、正确B、错误答案：A44.Alettercontainsbothverbalandnonverbalsymbols.A、正确B、错误答案：A45.Ifthereceiverisill,listeningskillsarepositivelyaffected.A、正确B、错误答案：B46.Thefirststepinwritingareportistoidentifytheproblemandthereport’sobjective.A、正确B、错误答案：A47.Actressisanunbiasedword.A、正确B、错误答案：B48.Forthereasonsofthenegativemessagetobeeffective,theymustbesender-oriented.A、正确B、错误答案：B49.请判断译文是否正确：Theclosingofalettercontaininganegativemessageshouldbecourteousandhelpful.Thepurposeoftheclosingistomaintainorrebuildgoodwill.一封传达负面消息的信函的信尾应当是恭敬而乐于帮助的。信尾的目的是为了保持或重建良好的人际关系。A、正确B、错误答案：A50.Intheblockformatofletterformats,alllinesbeginatleftmargin.A、正确B、错误答案：A51.Letterswithaneutralorpositivemessagearewritteninthedirectorder.A、正确B、错误答案：A52.Stereotypeshelpusunderstandothergroupsofpeople,evenwithoutgettingtoknowindividualswithinthegroup.A、正确B、错误答案：B53.OmitTO,FROM,DATEandSUBJECTinthesimplifiedmemoformat.A、正确B、错误答案：A54.Generally,businessmunicationsthatcontainpositivemessagesareorganizedindirect-indirectorder.A、正确B、错误答案：B55.Equipmentusedtocreateadocumentincludesputerizedworkstations,scanners,andvoicerecognitionequipment.A、正确B、错误答案：A56.Eachlineintheenvelopeaddressisseparatedbyonedoublespace.A、正确B、错误答案：B57.Manyemailusershatereceivingspamor“junkmail”.A、正确B、错误答案：A58.请判断译文是否正确：Meetingsareanimportantmethodofexchanginginformationinanybusinesssetting.Thereareboardmeetings,conferences,trainingsessions,andstaffmeetings.Ameetingmayconsistofasupervisorandoneemployee,agroupofcolleagues,oremployeesandtheirvendorsorclients.会议是商务环境中一种重要的交换信息的方式。会议的类型有董事会、业务会、培训会和全体职员会。一次会议的参加者可能会由一名主管、一名雇员、一部分同事、或业务员以及他们的供货方或客户所组成。A、正确B、错误答案：A59.Multiculturalmeansthatoursocietyismadeupofmanycultures.A、正确B、错误答案：A60.请判断译文是否正确：pletebusinessmessagesoftenincludefiveWs:who,what,where,whenandwhy.ManybusinessmessagesrequireseveralparagraphstocoverthefiveWs.Adjustthemessageforyourreceiver.Insomecases,thereceivermaynotneedallfivepiecesofinformation.商务信函是用于与机构外部的人员交流的一种书面形式。商务信函还可用于机构内部雇员之间的正式的书面檔交流。商务信函被认为比便笺更正式。A、正确B、错误答案：B61.请判断译文是否正确：Ifthereportisroutineorifyouexpectthereadertorespondfavorably,usethedirectorderandpresentthemainideafirst.Useindirectorderwhenyouexpectanunfavorableresponseorwhenthereceivermayneedpersuasiontoacceptthemainidea.如果报告是一份例行公事，或如果你估计报告阅读人会赞同这份报告，使用直接顺序，即在报告开头列出报告的主要内容。当你觉得报告阅读人会不赞同这份报告，或者你需要说服他，那就使用间接顺序。A、正确B、错误答案：A62.Lettersthatcontainanegativemessagearewritteninindirectorder.A、正确B、错误答案：A63.Aformalreporthasthree