《酒店英语词典》课件

PPTcoursewareforHotelEnglishDictionary目录CONTENTSIntroductionBasicknowledgeofhotelEnglishEnglishvocabularyforhoteldepartmentsHotelServiceEnglishDialogue目录CONTENTSHotelEnglishcommunicationskillsHotelEnglishculturalbackgroundknowledge01CHAPTERIntroductionCourseoverviewThisPPTcourseprovidesacomprehensiveintroductiontoHotelEnglishDictionary,includingitscompilation,usage,andfeaturesLearningobjectivesThecourseaimstohelplearnersmasterthebasicknowledgeofhotelEnglish,improvetheircommunicationskillsinthehotelindustry,andenhancetheirprofessionalcompetitivenessCourseIntroductionHotelEnglishisanessentialskillforthosewhoworkinthehospitalityindustry,asitisthecommonlanguageusedinhotelsandrestaurantsProficientEnglishproficiencycanhelpemployeesclimbthecareerladderandgainbetteropportunitiesCareerdevelopmentHotelEnglishisnotonlyatoolforwork,butalsoabridgeforcrossculturalcommunicationGoodEnglishproficiencycanhelpemployeesbetterunderstandguests'needsandpreferences,providethemwithmoresatisfactoryservice,andenhancetheoverallservicequalityofthehotelCrossculturalcommunicationTheImportanceofLearningHotelEnglishThepurposeandcharacteristicsofhotelEnglishdictionariesCompilationpurpose:HotelEnglishdictionariesarecompiledtoprovidelearnerswithaconventionandeffectivetoolforlearninghotelEnglishTheyaimtohelplearnersquicklyunderstandanduseprofessionalhotelEnglishvocabularyandexpressionsCharacteristics:HotelEnglishdictionariestypicallyhaveawidecoverageofprofessionalvocabularyandexpressions,providinglearnerswithacomprehensivereferencetoolthatcoversallaspectsofhotelworkInaddition,theyoftenuserealisticexamplestoillustrateusage,makingiteasierforlearnerstounderstandandapplythevocabularyFurthermore,manyhotelEnglishdictionariesalsoprovideadditionalfeaturessuchasaudiorecordingsandpracticaldialogues,toenhancethelearningexperienceandimprovelearners'abilitytospeakfluentEnglish02CHAPTERBasicknowledgeofhotelEnglishincludingbedsheets,towels,toiletries,etc.Roomserviceincludingrestaurants,menus,drinks,etc.Cateringservicesincludingagym,swimmingpool,conferenceroom,etc.Facilitiesandservicesincludingreception,luggagestorage,laundryservices,etc.OtherservicesCommonvocabularyusedinhotels"Goodmorning,whatcanIdoforyou?""I'msorry,theroomisnotreadyyet.""Wouldyouliketohavebreakfastintherestaurant?""Themeetingroomisavailableforbooking."01020304CommonhotelphrasesandexpressionsCommonGrammarandSentencePatternsinHotelEnglishSubject+predicate+objectForexample,"Theguestischeckingout."Subject+predicateForexample,"Theroomisready."Subject+predicate+predicateForexample,"Themeetingroomisavailable."Subject+predicate+object+adverbialForexample,"ThehotelprovidesfreeWiFiinallrooms."03CHAPTEREnglishvocabularyforhoteldepartmentsMasterthebasicEnglishvocabularyoffrontdeskreception,suchasbooking,check-in,check-out,etc.ReceptiondeskFamiliarwithcommonEnglishexpressionsoftelephoneswitchboard,suchastransferringcalls,leavingmessages,etc.TelephoneswitchboardUnderstandcommonEnglishexpressionsusedbycashiers,suchascheckoutandpaymentmethods.CashierFrontOfficeDepartment

HouseeepingDepartmentRoomserviceMastercommonEnglishexpressionsforroomservice,suchascleaningrooms,changingsheets,etc.FacilitymaintenanceUnderstandcommonEnglishexpressionsforfacilitymaintenance,suchasrepair,upkeep,etc.LaundryserviceFamiliarwithcommonEnglishexpressionsoflaundryservice,suchaslaundry,drying,etc.RestaurantserviceMastercommonEnglishexpressionsforrestaurantservice,suchasorderingandrecommendingdishes.BanquetreservationUnderstandcommonEnglishexpressionsforbanquetreservation,suchasbookingtables,venues,etc.DeliveryserviceFamiliarwithcommonlyusedEnglishexpressionsfordeliveryservices,suchastakeout,door-to-doordelivery,etc.CateringDepartmentFitnessCenter01MastercommonEnglishexpressionsforfitnesscenters,suchasbookingvenues,purchasingcourses,etc.SwimmingPool02UnderstandcommonEnglishexpressionsforswimmingpools,suchasbookingtimeslots,rentingequipment,etc.Beautyandhairdressing03FamiliarwithcommonEnglishexpressionsforbeautyandhairdressing,suchasappointmentservices,recommendeditems,etc.LeisureDepartmentBusinessCenterMastercommonEnglishexpressionsinbusinesscenters,suchasprinting,copying,andsendingemails.TourismconsultationUnderstandcommonEnglishexpressionsfortourismconsultation,suchasscenicspotrecommendations,touristroutes,etc.Otherdepartments04CHAPTERHotelServiceEnglishDialogue在此添加您的文本17字在此添加您的文本16字在此添加您的文本16字在此添加您的文本16字在此添加您的文本16字在此添加您的文本16字Summary:MasterthebasicprocessandcommonexpressionsofroomreservationDetaileddescriptionCustomersinquireaboutroomtype,quantity,andcheck-intimeConfirmcustomerreservationinformation,includingname,contactinformation,andcheck-indateInformcustomersofroomprices,paymentmethods,andcancellationpoliciesConfirmbookingandprovidecustomerwithconfirmationinformationRoomreservationSummary:Masterthebasicprocessandcommonexpressionsofcheck-inregistrationDetaileddescriptionWelcomecustomerstostayatthehotelandconfirmtheirnameandbookinginformationInquireaboutthecustomer'scheck-indaysandroomrequirements,andinformthemoftheroomnumberandusagemethodoftheroomcardIntroducehotelfacilitiesandservices,includingbreakfast,gym,conferenceroom,etcConfirmthecustomer'spaymentmethodandinformthemofthecheck-outtimeandadditionalfeeconsiderationsCheckinregistration在此添加您的文本17字在此添加您的文本16字在此添加您的文本16字在此添加您的文本16字在此添加您的文本16字在此添加您的文本16字Summary:MasterthebasicprocessandcommonexpressionsofroomserviceDetaileddescriptionCustomersmakerequeststhroughphoneorroomserviceorders,suchasfooddelivery,laundry,cleaning,etcThewaiterconfirmsthecustomer'sneedsandinformsthemoftheestimatedarrivaltimeandcostWaitersprovideservicesandchargefees,whilealsoinquiringaboutcustomersatisfactionandfeedbackThewaiterrecordsandpromptlyhandlestheissuesandsuggestionsraisedbycustomersRoomserviceSummary:MasterthebasicprocessandcommonexpressionsofrestaurantservicesDetaileddescriptionAfterthecustomerenterstherestaurant,thewaiterguidesthemtotheirseatsandintroducesthemenuandspecialtydishesAfterthecustomerorders,thewaiterconfirmstheorderandinformsthemoftheexpectedservingtimeWaitersservedishesandprovidediningservices,whilealsoinquiringaboutcustomersatisfactionwiththedishesandservicesThewaiterrecordsandpromptlyhandlesfeedbackfromcustomersDiningServingSummary:MasterthebasicprocessesandcommonexpressionsofabusinesscenterDetaileddescriptionCustomersinquireabouttheservicesandfacilitiesprovidedbythebusinesscenter,suchasprinting,copying,fax,etcBusinesscenterstaffassistcustomersinusingequipmentandprovidingrelatedservices,andchargefeesStaffrecordandpromptlyaddresscustomerissuesandsuggestions,whileprovidingnecessarysupportandassistance0102030405BusinessCenterSummary:Masterthebasicprocessandcommonexpressionsofcheck-outandcheckoutCheckoutDetaileddescriptionThecustomerrequestsacheck-outatthefrontdeskandpresentstheirroomcardandpaymentmethodFrontdeskstaffcheckifthefacilitiesinthecustomer'sroomareingoodcondition,andverifythelengthofstayandcostdetailsCheckoutCheckoutFrontdeskstaffhandlecheck-outproceduresandinformcustomersofcheck-outtimesandadditionalfeeconsiderationsThefrontdeskstaffthanksthecustomerandwelcomestheirnextvisit05CHAPTERHotelEnglishcommunicationskills

TheuseofpoliticallanguageUse"please","thankyou","you'rewelcome"andotherpoliticalexpressionstoshowgraduationandpoliticsUseappropriateethicstoaddressguests,suchas"Mr.","Mrs.","Miss"or"Ms."Avoidusingimmediateorofferlanguage,asitmaycausediscomfortorofferguestsBeattentiveandresponsivetoguests'needsandquestions,andprovidepromptandaccurateinformationSpeakclearlyanddistinctly,avoidingregionalaccountsorlanguagethatmaybedifficultforgueststounderstandUsesimple,clearandconciselanguagetocommunicatewithguests,avoidingcomplexortechnicaltermsEffectivecommunicationskillsListenactivelyandempatheticallytoguests'complaintsandconcernsProposesolutionstoresolvetheissueandensureguestsaresatisfiedwiththeoutcomeApologizerecentlyforanyinconveniencecausedandexpresswillingnesstocorrecttheproblemIfnecessary,contactotherdepartmentsorrelevantpersonneltocoordinatea