软件公司客户满意度调查表样版

客户满意度调查表尊敬的客户：力求客户满意一直是我公司追求的目标，了解您对我公司服务品质的满意程度，必有助于我们改善我公司产品品质，提升服务的品质。请您于百忙之中真实地填写此份问卷，您所提的每一项宝贵意见，都将成为我们改进的方向。客户信息：姓名及职务：电话：传真：E-mail:单位：址址及邮编：1.您对本公司售前实施培训人员精神面貌的综合评价是：（多选）HTMLCONTROLForms.HTML:Hidden.1HTMLCONTROLForms.HTML:Checkbox.1诚信HTMLCONTROLForms.HTML:Checkbox.1热情HTMLCONTROLForms.HTML:Checkbox.1耐心HTMLCONTROLForms.HTML:Checkbox.1友善HTMLCONTROLForms.HTML:Checkbox.1高效HTMLCONTROLForms.HTML:Checkbox.1懒散HTMLCONTROLForms.HTML:Checkbox.1浮躁HTMLCONTROLForms.HTML:Checkbox.1拖沓HTMLCONTROLForms.HTML:Hidden.12.在了解我公司产品的过程中,您觉得我公司的市场人员在（产品/方案解析）方面的表现表现是否令您满意（单选）HTMLCONTROLForms.HTML:Hidden.1HTMLCONTROLForms.HTML:Option.1非常满意HTMLCONTROLForms.HTML:Option.1满意HTMLCONTROLForms.HTML:Option.1一般HTMLCONTROLForms.HTML:Option.1不满意HTMLCONTROLForms.HTML:Option.1非常不满意HTMLCONTROLForms.HTML:Hidden.13.在了解我公司产品的过程中,您觉得我公司的市场人员在（与客户及时沟通）方面的表现表现是否令您满意（单选）HTMLCONTROLForms.HTML:Hidden.1HTMLCONTROLForms.HTML:Option.1非常满意HTMLCONTROLForms.HTML:Option.1满意HTMLCONTROLForms.HTML:Option.1一般HTMLCONTROLForms.HTML:Option.1不满意HTMLCONTROLForms.HTML:Option.1非常不满意HTMLCONTROLForms.HTML:Hidden.14.在了解我公司产品的过程中,您觉得我公司的市场人员在（根据系统功能，充分了解客户需求）方面的表现表现是否令您满意（单选）HTMLCONTROLForms.HTML:Hidden.1HTMLCONTROLForms.HTML:Option.1非常满意HTMLCONTROLForms.HTML:Option.1满意HTMLCONTROLForms.HTML:Option.1一般HTMLCONTROLForms.HTML:Option.1不满意HTMLCONTROLForms.HTML:Option.1非常不满意HTMLCONTROLForms.HTML:Hidden.15.在我公司的实施过程中，我公司会提供培训，您对培训的组织工作评价如何？（单选）HTMLCONTROLForms.HTML:Hidden.1HTMLCONTROLForms.HTML:Option.1非常满意HTMLCONTROLForms.HTML:Option.1满意HTMLCONTROLForms.HTML:Option.1一般HTMLCONTROLForms.HTML:Option.1不满意HTMLCONTROLForms.HTML:Option.1非常不满意HTMLCONTROLForms.HTML:Hidden.16.在我公司的实施过程中，我公司会提供培训，您对培训人员的专业能力评价如何？（单选）HTMLCONTROLForms.HTML:Hidden.1HTMLCONTROLForms.HTML:Option.1非常满意HTMLCONTROLForms.HTML:Option.1满意HTMLCONTROLForms.HTML:Option.1一般HTMLCONTROLForms.HTML:Option.1不满意HTMLCONTROLForms.HTML:Option.1非常不满意HTMLCONTROLForms.HTML:Hidden.17.在我公司的实施过程中，我公司会提供培训，您对培训人员的服务态度评价如何？（单选）HTMLCONTROLForms.HTML:Hidden.1HTMLCONTROLForms.HTML:Option.1非常满意HTMLCONTROLForms.HTML:Option.1满意HTMLCONTROLForms.HTML:Option.1一般HTMLCONTROLForms.HTML:Option.1不满意HTMLCONTROLForms.HTML:Option.1非常不满意HTMLCONTROLForms.HTML:Hidden.18.在我公司的实施过程中，我公司会提供培训，您对我公司的培训内容评价如何？（单选）HTMLCONTROLForms.HTML:Hidden.1HTMLCONTROLForms.HTML:Option.1非常满意HTMLCONTROLForms.HTML:Option.1满意HTMLCONTROLForms.HTML:Option.1一般HTMLCONTROLForms.HTML:Option.1不满意HTMLCONTROLForms.HTML:Option.1非常不满意HTMLCONTROLForms.HTML:Hidden.19.在我公司的实施过程中，我公司会提供培训，您对我公司的培训效果评价如何？（单选）HTMLCONTROLForms.HTML:Hidden.1HTMLCONTROLForms.HTML:Option.1非常满意HTMLCONTROLForms.HTML:Option.1满意HTMLCONTROLForms.HTML:Option.1一般HTMLCONTROLForms.HTML:Option.1不满意HTMLCONTROLForms.HTML:Option.1非常不满意HTMLCONTROLForms.HTML:Hidden.110.对于我公司的实施及培训您还有哪些要求（请说明）：HTMLCONTROLForms.HTML:Hidden.111.您认为我公司客服在沟通表达能力方面表现如何？（单选）HTMLCONTROLForms.HTML:Hidden.1HTMLCONTROLForms.HTML:Option.1非常满意HTMLCONTROLForms.HTML:Option.1满意HTMLCONTROLForms.HTML:Option.1一般HTMLCONTROLForms.HTML:Option.1不满意HTMLCONTROLForms.HTML:Option.1非常不满意HTMLCONTROLForms.HTML:Hidden.112.您认为我公司客服在问题响应速度方面表现如何？（单选）HTMLCONTROLForms.HTML:Hidden.1HTMLCONTROLForms.HTML:Option.1非常满意HTMLCONTROLForms.HTML:Option.1满意HTMLCONTROLForms.HTML:Option.1一般HTMLCONTROLForms.HTML:Option.1不满意HTMLCONTROLForms.HTML:Option.1非常不满意HTMLCONTROLForms.HTML:Hidden.113.您认为我公司客服在问题解决能力方面表现如何？（单选）HTMLCONTROLForms.HTML:Hidden.1HTMLCONTROLForms.HTML:Option.1非常满意HTMLCONTROLForms.HTML:Option.1满意HTMLCONTROLForms.HTML:Option.1一般HTMLCONTROLForms.HTML:Option.1不满意HTMLCONTROLForms.HTML:Option.1非常不满意HTMLCONTROLForms.HTML:Hidden.114.对于我公司的售后客服您还有哪些要求（请说明）：HTMLCONTROLForms.HTML:Hidden.115.您认为我公司产品的操作方便性和易使用性情况：（单选）HTMLCONTROLForms.HTML:Hidden.1HTMLCONTROLForms.HTML:Option.1非常满意HTMLCONTROLForms.HTML:Option.1满意HTMLCONTROLForms.HTML:Option.1一般HTMLCONTROLForms.HTML:Option.1不满意HTMLCONTROLForms.HTML:Option.1非常不满意HTMLCONTROLForms.HTML:Hidden.116.当您遇到问题的时候,是否大部分都可以通过项目经理、客服得到沟通,协调,解决：（多选）HTMLCONTROLForms.HTML:Hidden.1HTMLCONTROLForms.HTML:Checkbox.1是,大部分都可以HTMLCONTROLForms.HTML:Checkbox.1否,只有小部分可以HTMLCONTROLForms.HTML:Checkbox.1其他HTMLCONTROLForms.HTML:Hidden.117.当您遇到问题的时候,是否大部分都可以通过项目经理、客服得到沟通,协调,解决，如果没有的到及时解决，您认为是哪方面的原因：HTMLCONTROLForms.HTML:Hidden.118.您认为当您遇到问题时主要造成的原因是：（多选）HTMLCONTROLForms.HTML:Hidden.1HTMLCONTROLForms.HTML:Checkbox.1计算机硬件或网络问题HTMLCONTROLForms.HTML:Checkbox.1系统操作流程不熟悉HTMLCONTROLForms.HTML:Checkbox.1系统的配置不熟悉HTMLCONTROLForms.HTML:Checkbox.1软件设计较复杂HTMLCONTROLForms.HTML:Checkbox.1培训不到位HTMLCONTROLForms.HTML:Hidden.119.您接受我们各类服务后您的感觉是：（单选）HTMLCONTROLForms.HTML:Hidden.1HTMLCONTROLForms.HTML:Option.1总是能得到满意的答案HTMLCONTROLForms.HTML:Option.1基本能得到满意的答案HTMLCONTROLForms.HTML:Option.1基本得不到满意的答案HTMLCONTROLForms.HTML:Option.1总是得不到满意的答案HTMLC