高教社新国规中职英语教材《英语服务类职业模块》服务类-U2

DutiesatWorkUnit2英语服务类职业模块understandthetalksaboutdutiesatworktalkaboutworkproceduresanddutiesatahotelfrontdeskreadaboutthedutiesofasecretarywriteanemailforworkimprovedutyawarenessandcommityourselftoworkLearningObjectivesAfterlearningtheunit,youwillbeableto01WarmingUp02ListeningandSpeaking04CultureNotes05LanguagePractice06ProblemSolving07Self-assessment03ReadingandWriting01WarmingUp看图片，匹配相应的服务。Lookandmatch.dothelaundrycheckoutmakeareservationdothehousekeeping1offerthebellservicecheckinsettleacomplaintwelcomeaguest234makeareservationwelcomeaguestcheckinofferthebellservice看图片，匹配相应的服务。Lookandmatch.5678dothehousekeepingdothelaundrysettleacomplaintcheckoutdothelaundrycheckoutdothehousekeepingsettleacomplaintmakeareservationofferthebellservicecheckinwelcomeaguest02ListeningandSpeaking听录音，勾选正确的句子。Listenandtick.1)Theserveristakinganorder.()

Theserverisbringingthebill.()2)Theshopassistantiswelcomingthecustomer.()

Theshopassistantislisteningtothecustomer’scomplaint.()3)Thebellmangivesdirectionstotheguest.()

Thebellmanhelpswiththeguest’sluggage.()4)Theagentisbookingaticketforthecustomer.()

Theagentisplanningatourforthecustomer.()录音原文Script1) A:

I’dlikesomethingtoeat.

B:

Certainly.Hereisthemenu.2)A:

Hello,madam.WhatcanIdoforyou？

B:

I’mlookingforagiftformydaughter.3)A:Hello,sir.Letmetakeyourluggage.

B:Thankyouverymuch.4)A:

Canyourecommendagoodtourformyholiday?

B:Sure.HowaboutatourtoSydney?听对话，补全缺失内容。Listenandcomplete.MayIhaveyourpassportThebellmanwilltakeyoutoyourroomEnjoyyourstaywithusHaveyoumadeareservationWouldyouliketobookasingleroomWouldyousignheretoconfirmABCDEF(Ben,areceptionist,ishelpingaguestcheckinatthefrontdesk.)Ben: Goodafternoon.WelcometoSpringHotel.WhatcanIdo

foryou?Guest:Goodafternoon.I’dliketocheckin,please.Ben:Certainly,madam.1)

?Guest:Yes.

Ben: MayIhaveyourname,madam?Guest:EmilyJones.Ben: Waitamoment,please.I’llcheckitforyou.Oh,yes,

we’vegotyourreservation.Asingleroomforthree

nights.CheckinginataHotelD听对话，补全缺失内容。Listenandcomplete.MayIhaveyourpassportThebellmanwilltakeyoutoyourroomEnjoyyourstaywithusHaveyoumadeareservationWouldyouliketobookasingleroomWouldyousignheretoconfirmABCDEFGuest:

Yes,that’sright.Ben:

OK,madam.2)

?Guest:

Yes,hereyouare.(ThenBengetsthepassportwithbothhands,scansit,andgivesitbacktotheguest.)Ben:

Thankyouforwaiting,madam.Thedepositis200 dollars.Howwouldyouliketopay?Guest:

Bycreditcard.Ben:

Thankyou.I’llswipe200dollarsofpre-authorization asyourdeposit.CheckinginataHotelA听对话，补全缺失内容。Listenandcomplete.MayIhaveyourpassportThebellmanwilltakeyoutoyourroomEnjoyyourstaywithusHaveyoumadeareservationWouldyouliketobookasingleroomWouldyousignheretoconfirmABCDEF(Benswipesthecreditcard.)Ben:

Pleaseinputthepasswordofyourcard.Guest: OK.Ben:

Thankyou,madam.3)

?Here’syourkeycard, Room716.Guest:

OK.Andwhatisthetimeforbreakfast?Ben:

It’sfrom6:00to10:00onthesecondfloor.Ourhotel

hasjustupdatedthelockingsystem.4)

and

showyouhowtounlockthedoor.Guest:

OK.Thankyou.CheckinginataHotelFBListen,numberandretell.再听对话，排序并复述。A.gettheguest’spassport,scanitandgiveitback.B.asktheguesttopaythedepositandsignhernametoconfirm.E.greettheguestandaskwhethershehasmadeareservation.D.askabellmantotaketheguesttoherroom.C.asktheguest’snameandcheckthereservation.1234F.givethekeycardtotheguest.56I’mBen.WhenIhelptheguestcheckin,I...根据所给信息，与同伴表演对话。Actandpractice.IDcard/passportcreditcard/WeChatPay/UnionPaycardinputyourpassword/scantheQRcodeA:OK,madam/sir,mayIhaveyour________?B:Sure,hereyouare.A:Thankyou.Thedepositis800yuan.Howwouldyouliketopay?B:By________.A:Thankyou.Please_______.03ReadingandWritingTickandread.勾选出秘书的工作职责，读文章并核对答案。needslessvocationaltraining.answersphonecallsandemails.preparesformeetings.receivesguests.keepsrecords.servesmealstoguests.AsecretaryIamRuth.IhadvocationaltrainingforthreeyearsatXinhuaVocationalSchool.NowIworkasasecretaryinacarcompany.Iamfamiliarwithofficefacilities,suchasofficesoftware,scanners,printers,andmanyotherelectronicdevices.Mymaindutiesaretoanswerphonecalls,sendandansweremails,receiveguests,keeprecords,makemeetingsortravelarrangements,preparedocuments,workwithotherdepartmentsandgivefeedbacktotheboss.LastFriday(April13),mybossMr.SmithtoldmetoprintoutameetingagendaforhimandinvitesomeclientstothemeetingonthefollowingMonday.Themeetingwasscheduledat1:00p.m.Icalledtheclientsonebyoneandtoldthemthetimeandvenue.ThenIbegantomakesomenecessaryarrangementsforthemeeting.First,Iphotocopiedsomedocumentstobeusedatthemeeting.ThenIpreparedtheconferenceroomonthethirdfloor.Iarrangedtheguests’seatsandputtheirnamecardsontheconferencetable.Sincetherewouldbesomeforeignguestsatthemeeting,Iarrangedforsimultaneousinterpretation.Therewouldbeabreakforrefreshmentsat3:00p.m.,soIorderedsomecakes,drinks,andfruitstobedelivered.Tickandread.勾选出秘书的工作职责，读文章并核对答案。TheDutiesofaSecretaryOnMondaymorning,IreceivedeachguestwithasmileandshowedthemaroundourcompanywithMr.Smith.Intheafternoon,Isatinthemeetingroomandmadenotes.Itwasaverybusyday,butIwasquitehappywithmyjob.Tickandread.勾选出秘书的工作职责，读文章并核对答案。TheDutiesofaSecretary1)RuthhasbeentrainedtosellcarsatXinhuaVocationalSchool.2)Ruthoftenmakestravelarrangementsforherboss.5)RuthwasverybusythatMondaybutshewashappy.4)Ruthsatinthemeetingroomandtranslatedfortheforeignclients.3)Mr.SmithprintedoutthemeetingagendaforRuth.再读文章，判断正误。Readandjudge.Disscussandanswer.与同伴讨论，回答问题。1)WhatdutiesdoesRuthdoasasecretary?2)Doyouthinkbeingasecretaryisverydifficult?Thedutiesaretoanswerphonecalls,sendandansweremails,receiveguests,keeprecords,makemeetingortravelarrangements,preparedocuments,workwithotherdepartmentsandgivefeedbacktotheboss.It’snotverydifficultifyouhavethequalificationsandworkhard.思考并撰写电子邮件。Thinkandwrite.Mr.JohnSmith,managerofacompany,isoutonbusiness.HewritesanemailtohissecretaryRuth,askinghertoprepareforameeting.1•April15 •meetingonnextMonday•themeetingagenda •alltheclients•necessaryarrangementsTo:RuthXXX@163.comSubject:1)

.HiRuth,Therewillbeameetingon2)

.Pleaseprintout3)

andinvite4)

tothemeeting.Andmakesome5)

forthemeeting.Thanks.JohnSmithMeetingonnextMondayApril15themeetingagendaalltheclientsnecessaryarrangementsTip电子邮件可以让世界上任何一个角落的网络用户之间非常快速地进行联系。它可以采用文字、图片、声音和视频等多种形式，极大地方便了人与人之间的沟通与交流。电子邮件的基本要素是收件人、主题、正文和署名。思考并撰写电子邮件。Thinkandwrite.SupposeyouareRuthLee.Writeanemailtoalltheclientstoinformthemofthemeeting.2To:(fillintheemailaddressesofallclients)Subject:

.

.

..Bestwishes.RuthLeeXXXCompanyMeetingonnextMondayHereweinformyouofthemeetingonnextMonday.It’sscheduledat1:00p.m.intheconferenceroomofourcompany.Pleasebeontime.04CultureNotesCulturalNotes.在中国，除了传统的银联支付（UnionPay）外，移动支付已越来越被人们认可，主要有支付宝（Alipay）和微信支付（WeChatPay）等。在国外，移动支付虽不如国内这么通用，但也有不同于中国的移动支付方式，例如Paypal和ApplePay。在欧美国家，人们惯用的支付方式还是信用卡。目前，越来越多的国家和地区开始不同程度地接受中国的移动支付方式，这为国人出行国外提供了更多便利。05LanguagePractice听录音，选择答案。Listenandchoose.1)Theconversationisbetween_________.A.asecretaryandasalesmanB.aticketsellerandacustomerC.asalesmanandacustomer2)________paintingsaregoingtobeshowninArtsHall.

A.VanGogh’sB.ZhangDaqian’sC.QiBaishi’s3)Thecustomermakesareservationfor_________people.

A.twoB.threeC.four4)Thecustomerpays__________yuan

foreachticket.

A.50B.100C.2005)Themethodofpaymentis_________.

A.bycreditcardB.byAlipayC.incash录音原文ScriptA: Goodafternoon.WelcometoArtsHall.WhatcanIdoforyou?B: Goodafternoon.Isthereanyshownextweek?A: Yes.ThereisapaintingshowofZhangDaqian.B: Great.I’dliketomakeareservationfortheshow.A: Howmanypeopleisthisreservationfor?B: Four,please.A: That’s200yuan.Howwouldyouliketopay?B:

Incash.Speakandpractice.根据所给信息，与同伴练习对话。Situation1A:YouarePeter.Youcalltomakeareservationforasingleroom.YouwillarriveonJuly2andstaythereforfivenights.Youneedtogiveyourcellphonenumber.B:Youareareceptionistatthefrontdesk.Youreceivethecallandasksomequestions.Speakandpractice.根据所给信息，与同伴练习对话。Situation2A:YouareLinda.Youcalltobooktickets.Youwillcometoa

musical(音乐剧)withyourparents.Themusicalwillbeat6:30p.m.onMay1.Youneedtogiveyourcellphonenumber.B:Youareareceptionistinthetheater.Youreceivethecallandasksomequestions.Speakandpractice.根据所给信息，与同伴练习对话。Situation1B:Goodafternoon.ThisisSpringHotel.WhatcanIdoforyou?A:Goodafternoon.I’dliketomakeareservationforasingleroom.B:Whenwillyouarrive?A:IwillarriveonJuly2andI’llstaythereforfivenights.B:OK,onesingleroomforfivenightsfromJuly2.A:Yes.B:MayIhaveyourcellphonenumber？A:1678533.Speakandpractice.根据所给信息，与同伴练习对话。Situation2B:Goodafternoon.ThisisFancyTheater.WhatcanIdoforyou?A:Goodafternoon.I’dliketomakeareservationforthemusicalat6:30onMay1.B:Howmanypeopleisthisreservationfor?A:Three.B:OK,threeticketsforthemusicalat6:30onMay1.A:Yes.B:MayIhaveyourcellphonenumber？A:1678533.1)Thebellmanstoodbythegateofthehotelto__________

theguests.2)Theflightis__________

toarriveat8:45,butit’srunning20minuteslate.3)Thehotelhasspecial__________

toprovideservicefordisabledguests.4)Pleaseconfirmyour___________oftheflightbyFriday.5)Asupervisorintheworkshopneedstobe_________withtherunningmethodsofall

machines.6)I’mtryingto_________myworksothatIcanhaveacoupleofdaysoffnextweek.arrangereceivescheduledfacilitiesreservationreceiveclientfamiliarreservationorderschedulefacilityChooseandcomplete.选择词语，用适当形式填空。familiararrangeReadandjudge.读有关办理酒店入住的句子，判断正误。Whenworkingatthefrontdeskatahotel,1)yougreetguestsbyshakinghandswhentheycheckin.2)youcheckupguests’reservationsonthecomputerbeforetheygiveyou

theirnames.3)youaskforproofofguests’identification,suchastheirIDcardsorpassports.4)youaskguestshowtopaythedeposit.5)youtellgueststheirroomnumbersaftertheygettotheirrooms.6)youleadgueststotheirroomsinperson.选择语句，补全关于避免活动13中错误行为的句子。Chooseandwrite.askaboutguests’

names1)Whenyoureceiveguests,youshould_________.2)You________

beforeyoucheckuptheirreservationsonthecomputer.3)You

________andgivethemthekeycardsbeforetheygototheirrooms.4)You________

toleadthegueststotheirrooms.greetthemwithasmileaskthebellmantellgueststheirroomnumbersgreetthemwithasmileaskaboutguests’namestellgueststheirroomnumbersaskthebellman06ProblemSolvingSituationYouworkasasecretaryinMarvelGroup.Yourboss,Mr.Edison,istalkingabouthisplantogotoNewYorknextweek.“I’mawayfromApril15toApril21.Ineedaroundtripticket.I’dliketostayinFourSeasonsHotelonthe13thAvenue.IhaveabusinessmeetingtherefromApril17to18.Onthe19,ImeetMr.Blackatlunchandtwoclientsatdinner.Onthe20,IvisitNewYorkBusinessCenter.”Nowworkwith