英语商业信函范例(下)

Example06:表示订单有误Dear[Mr.Carpenter]:Wereceivedyourcheckdated[May20]fortheamountof[$100].Inreviewingouraccounts,wehavenorecordofanyorderfromyou.Areourrecordscorrect?Ifourrecordsareincorrect,wouldyousenduscopyoftheorderplease?Ifyousentthechecktousinerror,wewillgladlyreturnittoyou.Pleasenotifyusofyourdecision.Thankyou.Sincerely,[GloriaRoberts]亲爱的[卡本特先生]：我们已收到您[5月20号]兑现的支票，金额为[美金100元]。但是查看我们的账户时，却发现并没有收到您下订单的记录？请问我们的记录正确吗？若是记录有误，能否请您寄一份订单给我们？如果是您寄错支票，我们很乐意替您寄回。请通知我们您的决定。谢谢。诚心祝您顺利，[葛洛莉亚·罗伯兹]Example07:说明公司新政策Dear[Mr.Greenwood]:Severalrecentincidentsof[unauthorizedreturns]leadustobelievethatmanyofourcustomersareconfusedabout[thenewreturnspolicy].Effective[July1st],[SDPCo.,Ltd.]willnotacceptanyreturnsforrefundwithoutpriorauthorization.Ifthereisaproblemwithyourorder,andyouwanttoreturnitforarefund,pleasecallour[shippingdepartment]forinstructionsbefore[arrangingtransportation].Questionsaboutthispolicycanbedirectedtomeat[0987-654-321].[SDP]appreciatesyourbusiness.Sincerely,[EmmaSandler]亲爱的[葛林伍德先生]：最近发生了几起[未经许可的退货事件]，因此我们认为有很多客户都对[新的退货政策]不太了解。自[7月1日]起，[SDP股份有限公司]将不再接受未事先获得许可的退货。如果您的订单有问题而您想要退货，请联络我们的[运输部门]，询问做法后再[若对此政策有任何疑问，请直接打电话给我：[0987-654-321]。[SDP]感谢您的惠顾。诚心祝您顺利，[埃玛·山德勒]Example08:拒绝退货的说明Dear[Ms.Thompson]:Yourcorrespondenceof[December15th]inquiredaboutarefundforthe[twentyprinters]youreturned.Unfortunately,becausethereturnwasunauthorized,wecannotgiveyoucreditforthe[printers].Ourreturnspolicystatesthatmerchandisemusthavemalfunctionedorbeendamagedbeforewewillrefundpayment.Orderingtoomanyofoneitemdoesnotconstituteareasonforreturningmerchandise.However,becauseofyourlonghistorywithus,wearewillingtoexchangethe[printers]foranotheritemofequalorlesservalue.Letusknowhowyouwantthismatterhandled.Customersatisfactionisimportanttous.Sincerely,[ElizabethMcPherson]亲爱的[汤普森小姐你于[12月15日]来信询问关于您退回[20很遗憾，由于这次的退货未经同意，我们无法退还您购买[打印机]的款项。我们的退货规定是，产品必须是发生故障或是有所损坏才能退款。若是因为购买过多的产品是无法构成退货理由的。不过，由于您已是我们长久以来的客户，我们愿意用其它等价或稍低价的产品为您更换原购买的[打印机]。请告诉我们您想如何处理。顾客能满意对我们至为重要。诚心祝您顺利，[伊丽莎白·麦可佛森]Example09:为延迟交货致歉Dear[Mr.KevinRobison]:Thankyouverymuchforyourletterof[March25]regardingyourorderfor[fivepaperbacknovels].Ourinternalresearchhasuncoveredaprobleminour[shippingdepartment]thathasdelayedseveralshipments,includingyours.Theerrorhasbeencorrected.Yourorderhasnowbeenprocessedandshipped.Pleaseacceptourapologiesforthe[delay].Ifanymoreproblemsoccurwitheitherthisorotherorders,pleasecontactme.Iwillpersonallytakecareofthematter.Sincerely,[KateMorris]亲爱的[凯文·罗宾森先生]：非常感谢您[3月25日]关于订购了[3本平装小说]的来信。经过我们内部调查后发现[请接受我们对[货物延迟]的道歉。如果此项订单或是其它订单还有别的问题发生，请和我联络。我本人会亲自代为处理。诚心祝您顺利，[凯特·摩里斯]Example10:催款Dear[Ms.Moore]:Weappreciateyourchoosing[BestHelperCo.,Ltd]foryourofficesupplyneeds.Thisisjustafriendlyreminderthatthe[$1,500]youoweusforthe[papershredders]isnow[30days]pastdue.Enclosingisapostagepaidenvelopeforyourconvenience.Wedon’twantyourstatusasavaluedcustomertobeinfluenced.Ifthere’saproblemwithpayingthisbill,pleasecallmetoarrangeanalternativepaymentplan.However,ifthisletterandyourcheckhavecrossedinthemail,pleaseacceptmyapologiesforthisreminder.Sincerely,[TeresaRivers]亲爱的[摩尔小姐]：感谢您选择[最佳帮手股份有限公